Transcript
Amy Walsh (00:00) morning?
Amy Walsh (07:42) Just have in the background yep, no worries. Okay. Amazing. That helps me too. If there’s follow ups and questions you have that I remember what to do. So, appreciate it. Okay, perfect. So, let’s dive right in. So I want to talk a bit about progress to date. So, I think, I just, I like to do this after we’ve been live for a few months just to make sure we’re realigned on, you know, why you initially signed with medallion, what you see moving forward with medallion, making sure that we’re fully aligned with your priorities. So, I know across the three orgs, my understanding and, you know, we’ve been talking about this for months is you want to improve the provider onboarding experience, you want to improve turnaround times for your providers to reach par status, especially with in home connections. We’re doing payer enrollments right now. And we want to insist in streamlining your workflows as your orgs continue to acquire businesses and grow. I know there’s a ton of growth and mergers acquisitions taking place this year. So we want to make sure that we’re partners and having that be as smooth and streamline free as possible with the enrollments that we’re doing, does, do these three tenants, align with, you know, what you’re still envisioning with medallion? Anything I’m missing here that I should be keeping in mind?
Kim Neathery (08:54) No, not that I’m not that I’m aware of not since we changed a little bit of the contract, piece of it, with the facilities, right? Yeah, with facilities.
Amy Walsh (09:02) Perfect. Okay. Sounds good. Amazing. Okay, great. So I wanted to just highlight some quick stats for you for pay enrollment, for the in home connect side, since I know that’s really the side of the business that we’re fully doing services for.
Amy Walsh (09:16) So, wanted to highlight that since you’ve been live with medallion, we’ve completed 72 new enrollments. We’ve seen a turnaround time for pay your enrollment submission of five days. So that’s once the intake is done, it’s five days for the, actual app to be submitted to the payor, and then from there, 30 days from that app submitted to enrollment being completed. And ultimately, 46 from the very beginning of the process for a provider starting their intake to the enrollment being completed. So, we’re seeing an average median of 46 days for the full process to be done within medallion. Okay. How do those days sound to you? Do you remember how long it was taking pre medallion on the in home cadet side? I know you’re newer to the org too, but, how.
Kim Neathery (10:05) long have you been there?
Amy Walsh (10:05) It was a year. It was a year. Yeah. I knew it was a year.
Kim Neathery (10:07) April one will be a year. I mean, honestly, it was Cody and Jean handling the, you know, pay your enrollment stuff. So, I’d have to see, I, it seems to my memory, it seems, as an average of all payers, right? Faster, I think there are some that they could, which I’m sure you as well, right? Because we’re talking about a median days but, that are faster than others. But, that seems, it seems like it. But I would have to honestly lean on Cody, and Jean to ask them because they did that work previously.
Amy Walsh (10:39) Yeah, no problem. I can ask them too. Not unhappy.
Kim Neathery (10:42) With it, the payings, yeah, I think they could definitely tell you, yeah.
Amy Walsh (10:45) Yeah, because something I like to do with our clients is, as we’re collecting data and whatnot is thinking, okay, how many, how much time savings are we actually doing compared to what you’re doing before? Because that obviously helps us show you more value with our product. It just helps you better understand why medallion can be a great partner. So, I can, follow up with Cody and Jean on that just via email and see if they have any, you know, stats from previous years or if there’s a certain payer that they want to know whether we’ve improved upon that type of stuff. I can follow up with them that’s no problem.
Kim Neathery (11:15) Yeah, I bet they, that’s how they probably have better data for you. As far as a particular payer, you know, wanting to do that. Can you let, can you give me one second? Amy, I’m gonna have to let this dog out, of course.
Amy Walsh (11:27) Take your time, no problem.
Amy Walsh (11:55) Oh, I can’t hear you.
Kim Neathery (12:01) I still can’t hear you now, you hear me?
Amy Walsh (12:03) Yep. Now, I hear you. No problem. Sorry about.
Kim Neathery (12:05) That. I had to let the dogs out. It’s okay. I brought my two with me and I can’t let them scratch the new door, so.
Amy Walsh (12:10) No problem.
Kim Neathery (12:12) Sorry about that. No.
Amy Walsh (12:13) Problem. I understand. I have a little dog and she’s.
Kim Neathery (12:16) she has.
Amy Walsh (12:17) A lot of needs a lot of attention. So I understand that.
Kim Neathery (12:20) Was mine this one? Anyway, I’ve got my, we have a golden and he’s like easy in here, laying down like no big deal. But my mini Australian shepherd is bossy and she’s like letting me out, you know, yeah.
Amy Walsh (12:32) I love Australian shepherds. They’re so cute. They’re so sweet.
Kim Neathery (12:36) Yeah.
Amy Walsh (12:39) Amazing. Cool. So, I guess from your perspective too, are there any other, you know, stats that you think would be important for you to know for the inhome connect team? Yeah. Just as we’re continuing to build these over time, yeah.
Kim Neathery (12:53) Today on my brain, not that I can think of, I’d probably have to, you know, think.
Amy Walsh (12:58) About that during your, yeah, during your leadership meeting, I think no, it’s okay. That if anything comes up, you know, from, you know, if they’re asking about medallion and, or even just like as a business wide, if there’s anything that comes to mind like, oh, I wonder if we could do something with medallion to help pull that type of data with the work we’re doing, let me know these stats. I’m showing you are just kind of what we show for all of our clients. But if there’s anything more specific, you’d want us to try to show you happy to do that for you. We have a ton of data in platform. So just let me know if anything comes to mind all.
Kim Neathery (13:29) Right. Sounds good. Okay, perfect.
Amy Walsh (13:31) And then, yes, I did just want to show you these stats across the three orgs. Because as we know, heart to heart and soul aren’t doing enrollments, but I did want to show across the three orgs. We do have 135 providers being monitored. So, yes, that’s the number I did.
Kim Neathery (13:47) Pull yesterday.
Amy Walsh (13:48) So, yeah, that number, we added 60 practices, 46 group profiles loaded. And then we have the 381 existing enrollments uploaded, which is more for the payr enrollment side for in home connect. We do have facility enrollments that exist uploaded into medallion in the event that you do want to end up doing enrollments down the line with facilities. But for now, it’s just data existing. So we’re all good in terms of long term. If you want to start submitting enrollments for facility side. Okay, perfect. And then I just have a few next steps thinking about the account and long term growth. I don’t know your thoughts, but I know that we have built a relationship.
Amy Walsh (14:31) I don’t know your thoughts on, you know, on a quarterly basis, if we’d want to bring in the heart to heart and soul leaders to have a full conversation just to make sure all three orgs are part of the conversation. I don’t know if that’s something that you feel that the teams would like to be a part of, but I’d be happy to have that on a quarterly basis and you and I can continue this monthly basis meeting if that would sound good to you?
Kim Neathery (14:52) Yeah. Let me ask John mezzo. I have a meeting with him right after the, yeah, I think right after this, so I, or right after, do we have a meeting after you? And I have a meeting after this with?
Amy Walsh (15:03) Medallion, there is no heart to, I think gene and Cody asked to move out to every other week. So that’s it was last week and the next week? Yeah.
Kim Neathery (15:10) Gotcha. Okay. So then it’s with him so I can remember who’s next, but I have John this morning. And so I’ll ask John if him and Tracy woods is, who’s over heart and soul? If they want to do a quarterly with you all just to kind of run through and see or what? So, I’ll.
Amy Walsh (15:27) ask him. Yeah, perfect. That sounds good just to make sure everyone is lined and you don’t have to keep always be the messenger between us and them. I think, I don’t want you to have that.
Kim Neathery (15:36) Type.
Amy Walsh (15:36) of.
Kim Neathery (15:37) pressure. No. And they need to be able to reach out, I mean, because if something comes up with one of those 135 that’s not me, right? Yeah, exactly.
Amy Walsh (15:43) And I don’t want it to become you. Yeah.
Kim Neathery (15:45) Exactly. I don’t.
Amy Walsh (15:46) want you to get dragged. We can spread it and not have you have to take the onus of everything. So we’d be more than happy to get that scheduled on a quarterly basis. Okay?
Kim Neathery (15:55) I’ll ask John on my next meeting and let you know, okay? Perfect.
Amy Walsh (16:00) And then just a general goal is you me, Jean, Cody to just continue having conversations around provider growth. I know we’re very, we have plenty of contracts by now. No need to be doing about this anytime soon.
Kim Neathery (16:13) Well, who knows the way Kelly is going by in a few days? I’m like, geez yeah.
Amy Walsh (16:22) I just know we, with that original addendum you were kind of asking about how we, you know, handled this proactively. So I think we were very much aware of what to do moving forward, but just making sure we’re having that open dialogue for our contract I.
Kim Neathery (16:36) Appreciate it. And I think just so that, you know, where we’re at with some of the growth is for sure for us is Oklahoma will be coming online for us in the next, probably the next it’s just as we’re waiting on medicare medicaid right now. Okay? So it’s already been submitted, you know, all of that stuff. So in the next, in the next, you know, we should have that back. And as soon as we have that, then I’ll look to hire, you know, an MP up that way. Nice. It will only start with one MP to begin with. Unless, you know, I would imagine it’s probably just gonna start with one unless they want to fast track us into Oklahoma City.
Kim Neathery (17:11) I need one of Durant, but Oklahoma City. So one or two there, okay, will be coming and then, which I think we talked about before. Yeah, we did. And then the Florida has to be done by may. So again, that would just start with a one MP till we know what we got, you know, yeah. And then, and we’re hoping we make that may deadline because we had some delay on the medicaid deadline. That dadgum mpi number got a number flipped in it. So I had to start the process all over again. No, but to refile for them. So it reset the clock on that one. So we’re like, you know, to the skin of our teeth on, in may, but we can still start. We just would do charity, you know, if we have to, sure. So may there’ll at least be one starting in may, in our tallahassee, I think it might be Miami office, but I then Tennessee is on the back more kind of end of the year.
Kim Neathery (18:13) But I have some, I recently had some connections up there that may drive that one faster. So, so right now that’s kind of the biggest update of those two is Oklahoma, probably 30 days, maybe, you know, 60 for.
Amy Walsh (18:28) Florida. Yeah. Okay. And that sounds great. And I just my own curiosity the, so the medicaid that you’re talking about are all your current providers at inhomeconnect going to start enrolling in those two payers. Or is it just this one NP that you’re hiring?
Kim Neathery (18:44) It’d just be the ones that’ll be in those.
Amy Walsh (18:46) Oh, okay. Got it. Cool. Okay. Just curious. That makes sense. I have another client that’s they’re fully telehealth, but they’re on like a huge medicaid push right now for a bunch of states. So I just like to.
Kim Neathery (18:58) Hear they’re doing rural, probably that’s a huge rural health. Yeah, yeah, it is something that, you know, I hope to grow into the rural health space, but I still think for me, we would keep it with the MPS inside of that state because it wouldn’t be telehealth. We may have a component of that and I may at some point have one or two folks who need to be across all platforms because of some contracts that we have that are value based arrangements. Okay? I have one right now in particular that I’ve thought about adding an MP to be the one assigned to do virtual visits for the boots on the ground RN, you know, kind of thing, but I haven’t got there yet. So there’s potentially maybe, but it wouldn’t it would be a few, you know, people, not everyone. Yeah. Okay.
Amy Walsh (19:47) Super interesting. I was going to ask, you know, I know obviously palliative hospice is what requires a lot of in person care. But so I was going to ask you about the telehealth move if you guys were kind of looking into that. So it’s super interesting.
Kim Neathery (19:58) Well, I’ll tell you a lot of palliative is telehealth. I mean, because they can do more visits and bill more visits and all of the things that go with that. It’s smart, but it’s not as effective, sure. So when you go to market, really a lot of people sell really well on telehealth. But I was vendor management where I came from and my people who were telehealth, their Roi was not the same as my folks who were in person, you know, and honestly in the markets, people want people they don’t want a telehealth visit necessarily. And so that’s why we pride on what we do is that we’re going in person, but we do sometimes do telehealth, but it would be inside of the state they’re already working in right now. So nice.
Amy Walsh (20:45) Are you guys doing anything with like value based contracts? Do you get more? I’m just curious, do you get more, I guess benefit from the value based for in person versus telehealth? I would imagine, yes, but I’m curious like how?
Kim Neathery (21:01) You know, right? Right. Well, it just depends on how it gets set up. Sure, you know, with them the value based that I have currently in place is an in person, you know, model. So it’s set up that way. But yes, we can, as we, you know, strategically bid for, you know, their business then we’ll you know, layer that into which level of care do you want? You know, kind of nice kind of thing. So, yeah, big question because telehealth should be, I mean, it’s you can just do a whole lot more if you’re doing telehealth or, you know, virtual visits we use doxy me and do virtual through that, but it’s not as effective, you know? Yeah.
Amy Walsh (21:43) Yeah, especially with the type of care you’re administering. Yeah… amazing. Okay. Perfect. Well, that’s really everything I had today there. If you’re curious, I think we’ve talked about this before, but just a quick reminder about the analytic reports that we do have on medallion. I’ll just show you a quick screen share. I have like a 1,000,000 tabs open.
Amy Walsh (22:23) I can show gene and Cody this at some point too.
Amy Walsh (22:31) But yes, when you log in, if you and you.
Kim Neathery (22:33) used medallion.
Amy Walsh (22:34) Prior to in home connect, so you’re probably familiar with this, but all the data you know, that we can pull and play around with is going to be under the analytics tab here. So you can see how many in progress requests there are. You can see line by line, all the different in progress requests, completed… all this type of data. And now we have the ongoing monitoring piece, which is helpful for all of your providers now. So not just, the 32 in home connect ones or 36. I forget exactly the number, but we have all the heart to heart and soul monitoring loaded here as well as in this section here to keep track of. So.
Kim Neathery (23:14) Yeah. Perfect. Well, I’ll show John that too, so he can always pull it up if he’s interested in doing so.
Amy Walsh (23:22) Yeah. Amazing. Perfect. Okay. Well, it was great to chat anything else in the last few minutes on your mind? Not that I can think of. Okay, great. Well, it was good. Great to see you. If you need anything, feel free to shoot me an email and let me know thoughts on getting a quarterly meeting with all the leaders organized? Yep.
Kim Neathery (23:41) I’ll keep you updated.
Amy Walsh (23:43) Amazing. All right, Kim. Thank you. Have a good day. Bye.