Transcript
Phone Caller #1 (00:00) thank you for calling university hospital located at 150 Bergen street in Newark, New Jersey. If this is a patient emergency, please hang up and dial nine one one. If you are calling for information about rutgers, please dial seven, three, two, four, four, five info to hear a list of available choices in English. Press one, para escuchar, LAS opciones disponibles en espanol, oprima, dos. Thank you for calling… for university hospital. Press one. For the doctor’s, office center, press two. If… you’re a physician and you need immediate assistance, press one. If you’re a physician or hospital that needs to admit a patient, press two.
Phone Caller #1 (00:41) For patient information, press three. For the admitting department, press four. For the radiology department, press five. For all other university hospital departments, press six… wait while I transfer your call… because university hospital, Mike speaking?
Kirsten Neville (01:01) Hey, Mike. I have a question for you.
Phone Caller #1 (01:05) Yep.
Kirsten Neville (01:05) So, I am a vendor and I wanted to send over some treats like cookies or donuts or something to you guys specifically… for Carol johnson. And I was wondering if you could give me the address to where they would reach her?
Phone Caller #1 (01:24) So, our directory is set up like that, where it gives like wait… Carol johnson, the CEO, yeah.
Kirsten Neville (01:31) Yeah.
Phone Caller #1 (01:33) At 150 Bergen street?
Kirsten Neville (01:36) One five zero.
Phone Caller #1 (01:38) Yeah, Bergen street, I could give you her secretary’s extension and, you know, she could give you the information.
Kirsten Neville (01:43) Okay. Yeah, that would be great. Mike. Thank you. What is the extension by the way?
Phone Caller #1 (01:46) Yeah, it’s nine. It’s nine seven three.
Kirsten Neville (01:50) Nine seven.
Phone Caller #1 (01:50) Nine seven nine seven three.
Kirsten Neville (01:52) Sorry, huh?
Phone Caller #1 (01:54) Nine seven two.
Kirsten Neville (01:56) Huh.
Phone Caller #1 (01:57) Two eight, three one.
Kirsten Neville (02:00) Does she have an extension?
Phone Caller #1 (02:02) No, that’s the number.
Kirsten Neville (02:04) Okay. Do you want to transfer me or should I call?
Phone Caller #1 (02:05) All right. Sure. I’ll transfer.
Kirsten Neville (02:08) Okay.
Phone Caller #1 (02:22) This is Gladys.
Kirsten Neville (02:24) Hi, Gladys. Good morning. This is Kirsten Neville calling from medallion and I was hoping you could help me just with a quick question. I wanted to send over like a gift like some donuts or maybe cookies this morning, for you guys to congratulate you on making the list of the top 20 hospitals in the United States… specifically for Carol johnson, just so that she would see them, could you give me the best address so that those would reach you?
Phone Caller #1 (02:57) We are not allowed to accept gifts.
Kirsten Neville (02:59) Oh,
Phone Caller #1 (03:00) we’re an instrumentality of the state of New Jersey. So we’re not allowed to accept gifts of any kind. If you want to do it through the foundation, you would have to call our foundation, but we’re not allowed to accept gifts.
Kirsten Neville (03:17) Okay. No, that’s really helpful. Thank you for letting me know. So when you say do it through the foundation?
Phone Caller #1 (03:24) So, we have university hospital foundation, there are different organizations that you can donate to them.
Kirsten Neville (03:33) Okay.
Phone Caller #1 (03:34) Hold on, you would have to speak. Let me just give you a contact person a call, but unfortunately, we can’t take the donuts.
Kirsten Neville (03:43) Okay. No, that’s.
Phone Caller #1 (03:44) yeah, we will.
Kirsten Neville (03:45) I’m glad I didn’t send anything because I wouldn’t want it to go to waste.
Phone Caller #1 (03:48) Yeah, we would. Yeah… we would decline them. So, let me see. You would just back off and hold on what is the best number?
Phone Caller #1 (04:04) Nine seven three.
Kirsten Neville (04:06) Okay.
Phone Caller #1 (04:07) Nine seven, two… one, eight, seven, three. You can either speak with jess, Vicki… I forgot the other Guy’s name there’s. A couple other people, jess or Vicki can help you, let them know you spoke to Gladys in the president’s office.
Kirsten Neville (04:24) . Okay.
Phone Caller #1 (04:27) Yeah.
Kirsten Neville (04:29) And then if I were to make a foundation, is there a way to like, maybe, sorry, I don’t know if I said make a foundation, make a donation… can I send you or can I send Carol? Like, is there like a receipt or like a screenshot or something that I can have? So that I just want to.
Phone Caller #1 (04:48) The foundation will give you proof. It would not come from Carol because we’re not able to accept on your behalf, the foundation, they are the university hospital foundation. They’re.
Kirsten Neville (04:51) okay.
Phone Caller #1 (05:04) They’re they’re… a separate entity, but they’re our foundation. Like I really don’t know it’s a non profit tax non exempt organization, so… they could explain more, their five oh one C connection to us. You know what I mean? They could, they could better explain. Yeah, but we, yeah.
Kirsten Neville (05:22) Yeah, I understand. Right? No, yeah, I just wanted to be able to share with Carol that we made a donation. I don’t need it.
Phone Caller #1 (05:33) I mean, they would follow up with Carol, but the foundation would have to do it. You know what I mean? Like, oh, we got this and we got a donation, Da.
Kirsten Neville (05:45) Okay.
Phone Caller #1 (05:45) You know what I mean? Yeah, that’s how they would do it. The foundation will communicate and let her know the donations we have gotten.
Kirsten Neville (05:47) Okay.
Phone Caller #1 (05:54) How often that report comes through? I would not know that’s the foundation responsibility to let Carol know. So, I’m sure there’s a report out to Carol maybe monthly. She won’t know at that moment, but she would know.
Kirsten Neville (05:58) Okay.
Kirsten Neville (06:08) Great. Understood. Thank you Gladys. I appreciate your help. Thank you so much.
Phone Caller #1 (06:10) Okay. You’re welcome. You have a great day. And thank you. Sorry, we couldn’t accept.
Kirsten Neville (06:17) Not at all. Thank you so much. I appreciate your help.
Phone Caller #1 (06:20) Okay. Alrighty. Okay.
Kirsten Neville (06:20) Have a good day, bye.