Transcript
Phone Caller #1 (00:00) thank you for calling sentara, community care. Henrico para continuar en español, oprima, el número, siete, if this is a medical emergency, please hang up and dial nine one one.
Kirsten Neville (00:10) In China.
Phone Caller #1 (00:13) If you are a provider calling to speak with a provider, please press one to hear our address and hours of operation, please press two. To schedule, reschedule or cancel an appointment, please press three to speak with the food pantry staff, please press four. For all other questions and concerns, please press five. So, here are the assumptions again… please hold while I try to connect you… centaur, community cash, aquana, speaking. How can I help you?
Kirsten Neville (00:55) Hi, good afternoon. I was hoping you could help me. I’m trying to find the office where Melinda Hancock might work. I know you might have different locations and we’d just like to send over a gift. She’s the chief financial officer, if that helps.
Phone Caller #1 (01:12) I don’t know anybody by that name. I’m so sorry, I could be in a chain, but I’m not, I’m unsure of Melinda. Say that again?
Kirsten Neville (01:23) Melinda Hancock, she’s the chief financial officer of the hospital. Do you know who I could call to find out maybe?
Phone Caller #1 (01:34) Of sentara?
Kirsten Neville (01:36) Yeah.
Phone Caller #1 (01:38) Hold on. Let me ask one of the ladies here. Okay?
Kirsten Neville (01:41) Thank you.
Phone Caller #1 (01:41) Melinda Hancock, right?
Kirsten Neville (01:44) Melinda Hancock.
Phone Caller #1 (01:46) Thank you.
Kirsten Neville (02:06) Thank you.
Phone Caller #1 (03:16) I’m going to transfer you to the back. Hold on… please hold while I try to connect you. Sentara, community care. This is Cynthia speaking. How may I help you?
Kirsten Neville (03:32) Hi, Cynthia. I was just calling with a question. We’d like to send over a gift, and I just want to confirm the address for Melinda Hancock. She’s the chief financial officer of sentara.
Phone Caller #1 (03:44) Oh, okay. So, she doesn’t work out of this office. So, the gift definitely wouldn’t come here, but I, yeah, I can find out where her location is, if you give me a few minutes, okay?
Kirsten Neville (03:52) Okay.
Kirsten Neville (03:57) Yeah, that would be very helpful.
Phone Caller #1 (03:59) Okay. Give me her, gift me, the chief financial officer?
Kirsten Neville (04:05) Chief financial officer… and her name is Melinda.
Phone Caller #1 (04:10) With the M or B?
Kirsten Neville (04:11) Hand, and, yes, Melinda.
Phone Caller #1 (04:14) Melinda. Okay. Is that spelled the normal Melinda with the M a or ME?
Kirsten Neville (04:21) Yeah, I’ll spell it for you. It’s MELIND a?
Phone Caller #1 (04:26) Hancock spell that.
Kirsten Neville (04:27) Yeah. H a N, as in Nancy, C o CK.
Phone Caller #1 (04:34) Okay. Hancock, MC o CK. So one N. Okay. All right. Give me a minute and let me look here.
Kirsten Neville (04:41) Thank you so much.
Phone Caller #1 (04:53) As much as we would like to get a gift, but we can’t say that, come to the right place.
Kirsten Neville (04:57) Aw… I’d love to send you one too.
Phone Caller #1 (05:01) Ha, ha. Ha.
Phone Caller #1 (05:31) Okay. Yep, chief financial. So, let’s see if we can get an address on her.
Phone Caller #1 (05:41) So, it does not give me an address, but maybe this will help you at seven five seven, four… five, five, 70… 458. That is her work number.
Kirsten Neville (05:57) Okay, great.
Phone Caller #1 (05:57) Okay. Seven five seven.
Kirsten Neville (05:58) That’s my turn to record.
Phone Caller #1 (06:00) Yes. Well, all I know is her number. I don’t know if it’s her direct secretary’s number, but this is the work number that it gives seven five seven four, five 574 58. It does not give an address, but I can tell that number is probably in one of our corporate sites over in Norfolk or Virginia Beach, somewhere… you there?
Kirsten Neville (06:27) Yes, sorry. Thank you. I really appreciate your help. Thank you so much.
Phone Caller #1 (06:28) Huh. Okay. You’re welcome. Bye bye.
Kirsten Neville (06:32) Thank you bye.