Transcript
Britn (00:00) hello. How are you? Good. How are you doing? I can’t complain.
Rheta Larson (00:06) Good to hear. It’s. So nice to officially meet you.
Britn (00:09) It is nice to finally meet you.
Rheta Larson (00:12) Yeah, this is our first conversation, correct? Like I don’t.
Britn (00:14) think it’s changed. I have by email but not on meeting. Yes. Okay.
Rheta Larson (00:20) Nice. Yeah. I remember. They gave me a heads up that you would be joining. So I am glad you are now part of these meetings.
Britn (00:29) Yes, I’m definitely happy to be a part of the meetings seeing I work so much in medallion.
Rheta Larson (00:34) Yes. Yeah. I know, well, I don’t know how long you’ve been with emerald, but I’m happy to kick things off with you in taking you through the platform as like a deep dive unless you feel comfortable and you don’t necessarily need that.
Rheta Larson (00:52) Typically these syncs are just like primarily operational syncs and any feedback you all have on any of the open requests or files. I like to kind of go over with you all. But, hey, Steph. Good to see you.
Britn (01:09) Hi, Steph. Hi there.
Rheta Larson (01:13) But yeah, I was just giving Brittany kind of a rundown of how these operational syncs work. I think this is our first one all together, but it’s been a while since we’ve chatted. So I want to definitely give you all the floor before I hop into anything from our last conversation. I do have a running agenda. It is tied to this sync as well.
Rheta Larson (01:35) So, Brittany, what I typically ask is if you are the one who will be joining these syncs, moving forward, try and get any questions on the agenda prior to the sync, like the day before morning of that way I can try and explore them and give you an answer versus digging into them real time, and then having to take it back to the team, I can give you access to the document also, but I’ll pause there because lots of info, anything that y’all, want to start with today… and.
Britn (02:05) Okay. On the, if I need anything, I will make sure that the questions are uploaded the day before or the morning of.
Rheta Larson (02:12) Yeah. Let me make sure you have access. I don’t think you do. So I’ll add you… and it’s Brittany at nile healthcare at nile health, right? Nile health. Excuse me? Yes, B.
Britn (02:28) R, ITNE y, a lot of people have been messaging me TT a N y. So it’s one TNE y.
Rheta Larson (02:35) Got it. Okay. I’ve added you, so you should have added edit access as well. Thank you.
Britn (02:42) Of.
Rheta Larson (02:42) course. All right. Well, one of the talking agendas I… did have is I want to take over Leslie bublik, because I think from our last conversation, if I’m not mistaken, we mentioned or flagged that she was leaving the organization. Is that still the case? Are we planning on keeping her profile active or inactivating her at any point?
Steph Croteau (03:08) I don’t know that name without looking it up. Brittany, do you?
Britn (03:12) Yes. Is that the one that we requested to get the payor information? Because she was terminated early? Probably, no, I think it is. I have a list of them. I can look for you.
Rheta Larson (03:25) Let me share my screen if that’s helpful. Sorry, let me just, no.
Steph Croteau (03:34) I think it was a different. Lorena. Zarwig is who you’re thinking of?
Britn (03:37) Oh, Lorena. Okay. Thank you. I think Leslie is good to sit with us. I have her also on my list still.
Rheta Larson (03:47) Yeah, it’s Leslie BUBLICK. She’s a nurse practitioner. I’m flagging her because last time when we chatted, you had mentioned that she was going to leave the organization, but I saw new renewal requests come in through for her. So I didn’t know if she was on auto renewal, if we should not be processing any of those. But the previous ask was to mark her files as an active file. I left the renewals open given that they were already processing, and I didn’t want to hinder her ability to practice in those states. But please let me know. Is this someone we should continue to work on? Is this someone we should block all requests moving forward and just make sure they’re marked inactive if they come through?
Britn (04:33) I still have her currently with us. Do you have her, Steph? Yeah.
Steph Croteau (04:37) I think that this was one where actually it was a change. So, Rheta, I’m remembering talking about this and obviously, you have notes that support it. So I think that when I came to you, we got notification from our provider group that she was going to be off boarded. I don’t think that’s the case any longer. So if we can chat through sort of undoing anything we need to, okay?
Rheta Larson (05:00) Yeah. Good to know. I can quickly flip these back to an active status. Thankfully, I only marked three. I left the rest of the ones as active so the team will continue to monitor those. But what I’ll do on the back end is I will just flip anything. I think it was California in particular. I’ll flip that back to an active status so the team can continue processing, which it looks like they were processing just fine. So there’s no harm. No felonies. I just thought I would ask, but let me do that real quick. I’m going to switch views… and then I am going to… flip California back to an active status… inactive. Yeah, if the providers are on auto renewal, which she is, anyway, it looked like what will occur there is the request will still get pulled through regardless until the provider is actually deactivated. So I’m glad we talked about it because I want to make sure those get worked… question.
Rheta Larson (06:21) And then I think there’s one more.
Rheta Larson (06:31) Her California? Okay. Moving that back to the previous status which was PSB submitted and it looks like from our last notes, everything has been submitted to California for her RN license. We’re just waiting on the board to acknowledge the information. So nothing’s outstanding on that. And we’re just monitoring right now. Okay. I flipped all of those back. There was only three, two renewals and then the one for California. So they’re all active. Again. Anything else with Lesley that you want to chat through?
Rheta Larson (07:13) Okay. And then I think the only other action item I had was the external account. I know we had. I think you all were questioning the off boarding process between medallion and emerald and you were asking particularly if there was a way that you can pull the external account credentials in like bulk. I wasn’t sure I was trying to explore that with the team. So from your standpoint, what we would ask whenever y’all are deauthorizing providers and off boarding them, they have access to these credentials. They can pull this how they see fit manually individually. They can go line by line. On my end. I can pull and export a report for the provider for you. But let’s say you have like, I don’t know more than 10 providers that are going through this process that’s where I would most likely need to loop in my engineering team or the technical managers so they can help support any like off boarding for credentialing purposes. But otherwise, I can pull that for you if you ever need it. I just know that was an open item from our last sync in January. So I don’t know if that rings a bell or if that is still relevant to you all. Yeah.
Steph Croteau (08:30) That’s definitely still relevant. So that’s just an email request to you in order to generate that. Yep. Okay. Brittany, are you tracking to this or is it helpful for me to give the like two liner on this?
Britn (08:42) I’m actually, no, I can, I was actually also adding it. So just to make sure I understand we’re going to communicate with you when we have an off boarding provider?
Rheta Larson (08:53) Yeah, I would say, oh,
Britn (08:56) sorry, Seth. I was looking at you.
Steph Croteau (08:57) I think these are two separate things that are related. Rheta is saying that, you know, when someone is on our team for a while and medallion applies for a bunch of licenses. They also create those accounts for like those state board logins. And so it’s the right slash kind thing for us to do that when they get off boarded, we send them a list of all their logins but we can’t do that. We have to ask Rheta to generate the report for us to do that.
Britn (09:22) Okay. Thank you. I had to pull up on the off board. Okay? I think she threw me off when she said the off board and I was like, okay, this is where we’re at. Okay. Thank you.
Rheta Larson (09:32) Yeah. And that’s these profiles are accessible to the providers. So like definitely encourage them to go in there and grab anything that they need. But if they need support or assistance, let me know flag it. And then I can work with you all there. Otherwise you’ll have access to the, I think they have access to the account up until y’all did deactivate the provider as admin. So like y’all would be essentially the ones deactivating them as members. Otherwise, yeah, we’d have to reactivate the account and go through all of that. So they definitely need to contact the boards for anything that’s in flight and then stopped… other than that. I think those are the only other discussion items we chatted through other than consumption, which I know, I think Mira was most likely working with you on stuff and then your game plan for 20 26, which I’m well aware.
Rheta Larson (10:28) I don’t think any of those requests come through yet. But whenever y’all are ready to start adding those, let me know. Otherwise, they’ve been moving through requested as normal.
Steph Croteau (10:39) Say that again, where you haven’t seen anything come through for 20 26?
Rheta Larson (10:45) You had given me projections. I don’t I didn’t I don’t know off the top of my head if this was just like one time project where you were gonna put in all 80 licenses at once or if this is just over 20 26, you plan to add an additional 44 licenses for MDS, and then 80 for nurse practitioners. If you’re requesting them, they’re coming through as expected. So you can go to the licenses. You can see any requests and our team will start that process of working in intake, getting all the relevant information necessary. I just didn’t know if this was like, oh, you’re gonna put these all in one go? And then I can give my team a heads up. Otherwise they’re moving as expected. I.
Steph Croteau (11:21) Think there might be a misunderstanding. Those numbers are number of providers, not number of licenses. So it’s a much bigger number for number of licenses.
Rheta Larson (11:29) Okay. Yeah.
Steph Croteau (11:31) Those, I think I heard you say, but I wanna double down that like your team is working on processing all those licenses because we’re definitely requesting a lot yep.
Rheta Larson (11:41) Yeah. As long as you input the requests we are, so you can check the statuses here and any of the licenses. We’ll work on these and make sure that we’re moving them applicable to what is in their profiles. Remember, they have to go through intake first. So if we don’t have the certain threshold to push them forward, intake team will request that information up front before we begin the application process. But, yeah, that makes sense. Thanks for the clarity for the providers. So I expect maybe like one or two licenses per one of these providers.
Steph Croteau (12:12) Oh, I think it’s going to be more than one or two.
Rheta Larson (12:17) Oh… like for all, like some of them are getting like all states?
Steph Croteau (12:22) Some will get a fewer amount, will get all states more than likely. I would say what like each of them will get like five to 10 Brittany.
Britn (12:34) Yes, it’ll be at least up to five to 10. It’s literally less than we’ll have for the all 50 states. So it’ll be probably like five or 10. I mean, they’re changing daily too, so.
Steph Croteau (12:44) Okay. Yeah.
Rheta Larson (12:45) No, that’s relevant that’s good feedback for our teams as well. Just so that way they’re prepped and ready to receive that when they do come in. And then I think I also mentioned any priority states you’ll have. So if there are priority states for your organization, let me know because that’s the ones that I like to mark for our team to prioritize. Essentially, we have a button internally that we can flag to the team that, hey, this license is a priority for the client. The difference between a priority and a non priority is we’ll frequently check in. So instead of every two weeks, which is every 10 business days, when the file is updated, we’ll update it every five business days or every week. So, if there is any urgent state, let me know.
Britn (13:28) Okay. That’s fine. Yeah. And what if it’s needed, Steph, will?
Steph Croteau (13:34) You follow up with Rheta offline and send her the, you know, in our spreadsheet. We have the lists that are checked off for mddo, and the list for MPD. Yes, those are the ones that we’re always going to be applying for the team.
Britn (13:50) Right. Okay. And you want me to just do the one, yes that’s correct? So you just want me to do the ones that we already have?
Steph Croteau (13:59) Yes, I can clarify that offline.
Britn (14:02) Okay.
Rheta Larson (14:05) Cool. I’ll be expecting that. Anything else or Brittany, is there anything from your standpoint that I can show you that would be helpful as you’re getting familiar with the platform?
Steph Croteau (14:21) We sent over an agenda this morning, Rheta, it kind of feels like you didn’t see that?
Britn (14:27) I was going to say, Steph, would you like for me to?
Steph Croteau (14:32) Six hours ago. I sent it over oh.
Rheta Larson (14:35) Goodness, let me see. Oh, I do see that. I don’t know how I got linked to the invite. Sorry about that. I did not see that. So thanks for flagging it. Let me put this on our agenda. Yeah, if you’re concerned or anything, feel free to flag those and I can just like pop them on the actual agenda, but let me, I think it got buried in the email like invite. And so I just assumed it was an email invite and probably overlooked it. Many apologies… this one, right? How to properly off board a provider from the platform?
Britn (15:15) Yes, that’s correct.
Rheta Larson (15:17) Okay. Gotcha. So this is where… admins have access to deactivate on your end. So I know we just talked about like the external accounts right now and how they can grab that information. But essentially, if you’re an admin access and you’re deactivating a provider, you would go to members. And then from here, you would actually just go to whichever provider trying to deactivate and then deactivate the member that would remove them from the platform completely as well as like any active requests that they’re working on. So if there’s anyone in particular that you’re thinking about my suggestion here is obviously go into the profile, give us a heads up if there’s any active licenses because what we like to do is we like to ensure that we mark these as canceled or we mark them as inactive. So our team stops work. And then we can give the provider the heads up to do the legwork, we’ll assign tasks to them and essentially tell them like you need to reach out to the boards to either officially withdraw the application or like grab your credentials so you can pick up the work from there. But those would be the primary two kind of touch points that you would need to deactivate a provider, just making sure you have the ability to do that and then letting us know so we can mark them appropriately.
Steph Croteau (16:40) Yeah. So I think that’s part of what we want to chat through. So last time we had talked Rheta, it was like I wasn’t super clear on like your suggestion for like current license status. What I really want to do is build a process and write it out, right? So like when Brittany gets notified that a provider gets off boarded, we are telling them to go into their medallion profile and get all those logins. We are telling you what licenses that need to be communicated to. And then we’re deactivating them. I just need your help to know like the sequencing of that and then being able to write down what that process is.
Rheta Larson (17:12) Yeah. So I would say whenever you are first aware of a provider that’s going to leave the organization, alert me in our operational sync, let me know if we should mark those licenses inactive. So alert medallion on a deactivated provider and then medallion to flip in flight license requests. And then that’s when, because we’re going to pop a note into those files saying like per client request, per client request license to be marked canceled or inactive. I don’t know the scenarios here but I’m assuming it’s just because they’re leaving the organization, but they will see that flag. So in those cases, I don’t want to like cause alarm to the provider or anything. So that’s why I like to be notified at first. And then I would give the providers the heads up and let them know, hey, we’re going to give you until X date. So select the date when you’re going to plan to deactivate them from the platform and encourage them to go in and grab their relevant information in platform so they can pick up anything that’s in flight. And then we can essentially just mark deactivate and you all can do that on your end. So that would be the final step.
Britn (18:30) Okay. I just want to make sure I understand. So I will go in and I will basically deactivate their account. But are you stating before I deactivate I should make the provider aware or they would still have time until we reach out to you guys, would you like, will we reach out to you after we deactivate it to let you know that provider is no longer with us? No?
Rheta Larson (18:53) Once you deactivate once you deactivate it’s, kind of gone from there. We don’t need to know that information. We’re aware since they’re no longer in platform. I’m just letting you all know that once you make the provider aware, give them ample time to grab whatever is necessary in platform before deactivating it. So they, because essentially, if you deactivate they reactivate their platform.
Britn (19:12) Okay. Thank you. So.
Rheta Larson (19:15) For any in flight licenses, it gets a little tricky. So this is where I might need y’all support on what the provider plans to keep. Some providers don’t want to pursue licensing that they’ve started. So like that would come from you all and the provider if they decide, hey, I want to continue with this license and pick up where medallion left off. I just need to know what those states are or whatever the case is. Because then we will task the provider to either contact the board and like either withdraw the application. If they decide they don’t want to handle that anymore. They can essentially do that at timeout that’s not going to hinder their ability to practice there. They can just let it go. And then medallion will change the emails associated with the license. I don’t know if that’s something you were made aware of Brittany, but we create online portals with medallion emails associated with that provider. So like they won’t have access to any of that email notifications, we’ll change that on our end. Okay? But anything that gets marked inactive gets changed within 10 business days on our site. So I can prioritize those with the team… we have.
Steph Croteau (20:19) A little bit of a cleanup exercise. We’re going to have to do here because we probably have 24 providers that are falling into this bucket. So, is it possible that we can give you those provider names? You can generate a report of the active or pending licenses, and then we can sort of give you that information back on like what ones we want to pursue or we just want to go ahead and deactivate. I think all these providers are in slightly different like statuses. So like some are brand new. We haven’t even applied for any licenses. Those are going to be the easiest ones. But some have been with us for a while or have had some applications. So I think it’s going to be a little bit of a working exercise for us to get current on this, yeah.
Rheta Larson (21:01) Definitely, if you provide me that list, I can help you all there once you identify which licenses that you only support with, and then we’ll do the cleanup. I can work with the licensing team on that.
Britn (21:13) Okay. I can get that list to you. Yep, thanks, Brittany. Yeah, I’ll just have to go down our list to see which ones. And I, and even if you see some double, do you mind because I don’t really know how far back it is. I’m just going to go based off all the ones that we have and I’m going to send it to you in one list. Is that okay?
Rheta Larson (21:29) Yeah, that should be fine as long as I have the provider name and then the states that’s okay. Okay.
Rheta Larson (21:43) I’m going to just take that as an action item.
Rheta Larson (21:51) Okay. Cool. Any other questions on the offboarding for a platform or y’all’s, processor steps there, I think as you finalize something, let me know if that’s working for y’all, if it’s not, if we need to tweak something we can adjust. And then Brittany, make sure you’re getting the correct daily, weekly emails. I think you are listed with all of the administrator access. Is there anything from? I don’t know. Have y’all, seen anything Steph that you’re getting that? She’s not receiving?
Britn (22:24) I’m not for sure. Steph, if you fixed it, remember the ones you sent me, I was not getting those. I was only getting, remember the excessive ones you were getting. You had a lot of them. Did you, I still haven’t received any. If you’re still getting them. Yeah.
Steph Croteau (22:38) I would say Rheta, we were hoping to catch you to help us with this. We can go one by one and give you an examples. But there has been some in the past that Brittany, I got them, but Brittany did not. And so it sounds like you looked quickly in the medallion platform and her and I both have the same access. So, it sounds like if we have, if we find any issues, we should flag those, send you those examples, so you can deep dive them yep.
Rheta Larson (23:04) Let me know cause there might be something on your end as a user on the backend that I have to change and that’s like that’s very likely, I can just turn it on and then you should have the same access as Steph.
Britn (23:15) Okay. Cool. I just,
Rheta Larson (23:17) don’t know what? I would just need to know like what exactly you’re missing? Yeah.
Steph Croteau (23:22) Brittany, I’ll put it on our list to cover later today. We can just screen share and figure out which ones are missing cause I think there is at least one type that’s missing for you.
Britn (23:31) Okay. That’s fine. Yeah, that’s the only one that I’ve noticed that we’ve had an issue with that. You’re asking if I received or not. But other than that, I received all the updates, I’m.
Rheta Larson (23:40) going to cross compare your profile stuff. And then I’ll shoot you anything, but it sounds like she’ll need the same exact access. So if I see anything, I’ll just move in if you still don’t get it, let me know but definitely flag anything… and then how to get a report on how much was spent on a provider licensing?
Britn (23:59) Are.
Rheta Larson (24:00) you asking for like invoice or are you asking for a consumption report?
Rheta Larson (24:09) Or like a breakdown per license of how much pass through fees? I’m trying to understand the ask here.
Steph Croteau (24:14) Yeah. I don’t know how you’re defining invoice versus the other thing. But what I would say is we, when our providers sign a contract with us, they say that they’ll be with us for X, number of months or a year. I forget what the timeframe is. And if they leave before that, then they owe us a portion of their licensing fees that we paid on their behalf. So we would want to know effectively the full cost, right? Pass through is like what the boards are charging us. And then the fees that we are paying to you, we would also want to know what those are. Actually. Let me think about this. I think we only want the pass through fees because that’s just if they were to get the license on their own, that would be the cost that they’re responsible for. Is that correct?
Rheta Larson (25:01) Yes, that is correct. The way that you’re thinking about it is correct. So, the pass through fees and the account breakdown of like what we paid for like the license verifications, the criminal background check, you’re referencing all of those miscellaneous that’s the portion they owe you back, that is an accounting ask. I will work with the am here, I’ll loop and mirror just to make sure that is something we can generate each time. But if you ever have a provider, you’re trying to cross compare or you need the breakdown for flag it to me. And then I can get with accounting on them in and they’ll be the ones to generate that, but I most likely can get it back to you as well. Just let me know who you need that for.
Steph Croteau (25:40) Okay. I would say last time we needed this actually, Brittany and I both requested it, Brittany got it through support. And then we were waiting for you to respond to us. So in the future, should we just do a support ticket because we actually got it from support and did not get it from you? And I think I owed you a response because you had asked me a question about it, oh.
Rheta Larson (26:06) Gotcha. Yeah. You’re more than welcome to put it through for support. What support is going to do is essentially flag it to the accounting team. So like, yeah, feel free to filter things to support. I’m going to be cc’d on those support tickets. I get everything that’s cc’d to y’all if they don’t respond within X amount of time, definitely escalate it to me during that time. And then we can get it. But yeah, support would be a good if they’re generating it for you, that’s okay, too.
Steph Croteau (26:30) Okay. So, Brittany, we’ll just have that be the process if we request it from support and we don’t need to bog. Okay?
Britn (26:36) That’s fine with me.
Rheta Larson (26:42) Okay. Got that one. And then can we be alerted when a provider adds new licenses themselves? Is this a new, that new request or is this an existing license that they’re adding? If.
Britn (26:55) they’re sometime, they receive their license, or it could be say, for instance, it expired, but they renewed it like when they come to us. So they were updated in medallion after we’ve already received their licenses. Is it a way that we can get updated when they make those changes to their account?
Rheta Larson (27:14) You’re talking about existing licenses, right? Like whenever they edit license information?
Britn (27:18) Yes. When they add a license?
Rheta Larson (27:21) So whenever on the backend, I can see this.
Rheta Larson (27:24) I’m not sure if y’all have the ability to do this but on the existing licenses, you should be able to see who last edited. I don’t know if admins actually can. So I think I can generate something but I.
Britn (27:40) think I can, I think I’ve seen when they made a change. I think I’m just only asking because we keep up with a list of our providers licenses. And I just didn’t want us to miss the information. So we can update their licenses on our end where we can basically provide active licenses on our side so they can be in our system. So I think I can see like the last updated information, but I have to go and look for it. I was wondering if they made that change. Were there any way they could send it to us? I mean, like could an alert come? That provider may have added a license to their profile if that makes sense?
Rheta Larson (28:18) Yeah. I would just say you can save any report, but you would have to manually pull this each time. I’m trying to think if there’s like anything else with like an API integration that might work there, where it alerts. I’m not sure if that’s something that we do have. Otherwise I would just default to sending a specific report like pulling the provider’s existing licenses, whether that’s weekly, bi weekly or whatever cadence. And then like cross comparing with what’s in your platform to what’s in medallion’s platform. I don’t know if that’s what you’re looking for? No?
Britn (28:57) It’s okay. I thought that maybe it was something that you guys actually offer like how we receive in medallion, when a provider has renewed or when they’ve received a new issue license. I just wanted to know it’s okay. We can go in and make sure we check or if it becomes like a problem. I could do like the report, I can pull one for each provider if needed.
Rheta Larson (29:16) Do you all have, yeah, you can go to the existing licenses and like export that too. But do you all have like a tech person there who would be responsible for any like API integrations? I think, okay, that might be where I explore at least on my end to see if there is something we could pretend if it’s like an urgent need for you all, or if y’all are getting like mismatched data otherwise, that would be the fix in the interim, but, I can definitely ask product and our tech team if that’s something like the potentials there.
Steph Croteau (29:49) Brittany, can I understand the scope of this? I think we?
Britn (29:52) Assumed.
Steph Croteau (29:54) up until a recent event that we were the only ones that were making edits to provider licenses in the medallion platform. And then through other, some other alerting, you know, it was like, hey, my Georgia license is missing. Why isn’t it uploaded? Then we went to medallion and we’re like, oh, you added your Georgia license? Like we didn’t know you added your Georgia license, like, how would we ever know that, right? And so what Brittany is trying to solve for here is like when a provider is doing that sort of like self serve stuff that we as admins can be alerted. And it sounds like, well, there is not a way to do that. And doing the diff between two different spreadsheets is the only way which sounds pretty miserable to do that.
Britn (30:35) Yes, we might as well do the weekly little checkups. Yeah.
Rheta Larson (30:39) The, I mean, the platform itself is to be used in that manner. Like they can add anything that they want to. So, if that’s like discretion from emerald that you want to relate to your providers and say, like, hey, admins will manage this for you, do not add it or delete any info unless otherwise stated, that is at y’all’s discretion as an organization, how you deliver that to your providers. But on the opposite end there, like when we go through intake, we are tasking the providers for some of this information. So they’re already touching the profiles when they’re filling out their profiles, unless y’all, are doing that for them. Yeah.
Steph Croteau (31:12) Brittany, I don’t think this is a really common issue. So, I don’t think I think we should just deal with it as it comes up.
Rheta Larson (31:18) Yeah. We.
Britn (31:19) can it’s not like a big major thing? It’s okay. We just wanted to know if it was an option.
Rheta Larson (31:23) Yeah, it’s a good question which I haven’t had anyone ask me before, so I can definitely explore it further too. Just on our tech side. At least… I’ll just take that as a note.
Rheta Larson (31:40) Okay. All right. I think those are some of the questions we had from the email. Was there anything else I’m missing?
Britn (31:55) Nope. That’s it. No. I’m good. You’ll be hearing from me soon. Yeah.
Rheta Larson (32:00) For the action items I have that you’ll send that list for the providers, you plan to deactivate, I’ll review them, and then I’ll work with the licensing team to kind of break down marking those as inactive if you give us the green light to do so. And then we’ll plan to switch over those emails once they’re marked inactive, encourage the providers to grab any credentials. If you need support doing that, let me know as well. And then I will also check on the email notifications on the reports you’re getting in your admin, access to Mir steffs, yeah.
Steph Croteau (32:32) I would just say one more thing once you give us back that list of like off boarded providers and the state licenses, we’ll probably want to meet again to just kind of like give you some of the information. So just as a heads up, we’ll probably want to meet again before our next monthly meeting.
Rheta Larson (32:49) Yeah, that’s fine. If you want to set. I can send out some times and dates whenever y’all, get that information and we can set that up. Yeah?
Steph Croteau (32:56) I think the sequencing is Brittany gives you the list of names you give us back the license list. We kind of work through it together, Brittany and I, and then we meet with you on it is how I’m thinking about the sequencing.
Rheta Larson (33:07) Perfect. That sounds like a game plan.
Britn (33:11) Okay, great. If.
Rheta Larson (33:13) y’all, need anything else between then and now as always definitely utilize support. And if you don’t hear back or you need further escalation, loop me in via email. Thank you. Great.
Steph Croteau (33:24) Thanks. Talk soon. Bye.
Britn (33:26) Bye.