Transcript
Kelsey Boeke (00:00) hey, Brittani. How’s it going?
Kelsey Boeke (00:08) Hey, Kelsey… I hope they’re coming. Maybe Amy has to let them into the meeting or something.
Brittani Phinisee (00:20) Maybe for Illinois portal, does that code go to your go to?
Kelsey Boeke (00:26) You… don’t think so. Let me take.
Brittani Phinisee (00:35) A peek because I know it’s your username but then in the one password, it says the text will be sent to Romina. And then I looked on, I’m sorry, go ahead.
Kelsey Boeke (00:48) I think that there’s.
Kelsey Boeke (00:55) I do have an account in here, but I don’t think that it’s current… because I’m not seeing that we’ve edited the password since July. I think that we’re supposed to. I think that the team is using, the one with the Theoria email address.
Brittani Phinisee (01:14) Okay. That makes sense. I was just checking because Theoria is in there, but complexcare is application is still in process, but they’ve been like calling and emailing, not actually going through the portal.
Kelsey Boeke (01:29) Gotcha. And I can, while we’re waiting for everyone to get here, I can try to log into mine for Illinois and let me see. Okay, everyone’s in the room.
Amy Barfield (01:40) Are you guys good, me admitting them?
Kelsey Boeke (01:44) I’m good. I think just really context the two things that I want to like discuss with them today. Amy is like returning, ownership of Ohio medicaid to them, and then just discussing Texas medicaid because I guess, that email got changed over to Svetlana’s and I don’t think we have access to anything now.
Amy Barfield (02:06) Okay. And you didn’t see them on my login?
Kelsey Boeke (02:11) I didn’t look, I can.
Amy Barfield (02:14) Try to log in while y’all, are in the call and just see if they’re in there. I don’t ever go in it. I created it for other people.
Kelsey Boeke (02:20) To use. Okay, I’m.
Amy Barfield (02:22) not even sure if I’m linked. So I’ll look, I’m gonna go ahead and emit them now.
Kelsey Boeke (02:26) Sounds good. Okay?
Kelsey Boeke (02:36) Hello, everyone. Hello. All right.
Amy Barfield (02:48) So,
Kelsey Boeke (02:48) finally.
Amy Barfield (02:50) We’re getting together to knock out some portal issues. I know Kelsey has a couple things that she wants to go through with you. And so, I’m just gonna give her the floor and then you guys can go back and forth.
Kelsey Boeke (03:04) That sounds good. And it’s really nice to meet all of you guys. My goal is to return access, of Ohio, the Ohio medicaid portal to you guys. I know that there were some emails back and forth and I know that Amanda has been working hard to like grant other people access. We have created ourselves an account. So we have access, the one that we have been using the admin is Kevin P. So today, I would like to get that set up. So it goes, we can like give you guys the username and password to do that. We need to figure out like where the mfa code needs to go. Do you guys have, a preference on a phone number, that would go to?
Amy Barfield (03:52) It.
Carrie Reding (03:54) can come to mine that’s fine.
Kelsey Boeke (03:57) Okay, perfect. And you want it sent to the phone number ending in two four, five zero?
Carrie Reding (04:03) Yep. That’s perfect. Yep. Is this for our?
Kelsey Boeke (04:05) Group? It’s yeah, it’s for group and it’s got a lot of providers attached to it as well.
Carrie Reding (04:11) Okay. Let me pull up our complex. Is this for complex care Theoria or is it for everything I?
Kelsey Boeke (04:20) Believe for Ohio that it’s for everything? Okay. I’m not 100 percent sure, but I do think it is for everything, a.
LaToya Pough (04:30) Quick question. So, my old job, they had a telephone number that was set up, and also, we used a, email as a backup. So, it gave you two, very, you were able to use either or?
Kelsey Boeke (04:44) So, if.
LaToya Pough (04:46) Carrie’s not here, can it also go to an email?
Kelsey Boeke (04:51) Yeah. So, what I’ll do right now is I’ll get it to go to Carrie’s phone. We’ll give you guys the username and password, and then from there, you guys can determine where you want that code to go. I just can’t I just needed like, a live time for all of us to like get that code together. Okay. So, yeah, I’m, going to do that right now. So, I’m just going to be quiet for a second and get that all set up and,
Carrie Reding (05:16) I’m going to put, I’m adding this Latoya to this complex care login under the Theoria page, and I’m, going to just put my numbers the, or?
Brittani Phinisee (05:26) Whatever.
Carrie Reding (05:27) It is, mfa.
Amy Barfield (05:32) Okay.
Carrie Reding (05:36) So, that way you can at least text me if I’m not here.
Carrie Reding (05:44) Matter of fact, I’ll put two mfas on here… cause maybe like you said, we should have both. So.
Carrie Reding (06:08) My tummy’s growling. I just scarfed down a unhealthy pop tart.
Kelsey Boeke (06:15) I love a pop tart. I, I’m a sucker for a good pop tart. I think that’s a good snack. Yeah, maybe it’s unhealthy, but they are delicious.
Carrie Reding (06:22) I like actually great values. They’re, brown sugar, cinnamon. They’re better than the actual name brand. Nice. Yeah.
Carrie Reding (06:36) They actually have flavor to them not.
Amy Barfield (06:40) The cardboard.
Carrie Reding (06:40) Tape, yep.
Carrie Reding (06:47) Hey, Amy, so we talked about why she’s looking at that. We were talking about Illinois medicaid yesterday?
Amy Barfield (06:54) Huh, in.
Carrie Reding (06:54) This facility, I’m telling you what I looked up, just like I want to tell them because it says on here, how to, I put in here just how to quit getting emails from noreplyillinois. Gov. And I think that I’m just going to tell them to unsubscribe? Okay?
Amy Barfield (07:14) Yeah, Kelsey, or block it. There is, one of their facilities is getting emails from Illinois medicaid. Stern? Rehab?
Carrie Reding (07:26) Yeah. And he is not, they’re not happy about it. I don’t know why it’s like I don’t and I don’t think it’s anything we’re doing. I really don’t but, yeah.
Amy Barfield (07:34) I mean, they can filter that, but, we’re not sure because, and I’ve told them like we don’t have their email to even report it on anything. So.
Kelsey Boeke (07:42) Yeah, that’s weird. We’re not sure.
Amy Barfield (07:43) Why they’re getting, so, I didn’t know if, like, if Kevin had them listed somewhere on their profile or what, you know, like on his admin side? Yeah, I don’t know where that would generate from, but Theoria is the only company that they get emails from for Illinois medicaid, like no other, well?
Carrie Reding (08:04) That’s what they say, yeah.
Amy Barfield (08:05) So, they say… so.
Kelsey Boeke (08:09) Carrie, did you happen to get that code? Yes… amazing. If you could read it to me, that would be great. One.
Carrie Reding (08:23) Five, one, eight, four, five. I actually got two codes which is weird, but I gave you the last one I got, okay.
Kelsey Boeke (08:33) Okay, perfect. So, I’m going to… remove ours. And then, since I’m in here right now, do you guys want us to add an email address?
Carrie Reding (08:50) Yeah. Go ahead and use the rcmcred.
Carrie Reding (08:57) Okay. At theoriamedical, com. Yeah.
Carrie Reding (09:04) Is that for the second mfa?
Kelsey Boeke (09:08) Yep. Yeah. Since I’m in here, I can go ahead and it’s rcmcred at theoriamedical. Com, right? Yep. I know I have it written somewhere. I’m just not how that doc pulled up. Yep. Okay. So a code just got sent to that email address. If you could read me that as well.
Carrie Reding (09:24) Yep. Let me pull that up… enroll now.
Carrie Reding (09:38) It’s five four. Oh, go ahead. It’s the two, two, six, seven, seven, five. Yeah.
Kelsey Boeke (09:52) Okay, perfect. So I have that all set up. I will go ahead and… Harry, do you want the email… to come to you for Ohio medicaid with that login?
Carrie Reding (10:17) Which email the, just for the, what?
Kelsey Boeke (10:21) Do you want me to do? I’m going to give you the username and password for this?
Carrie Reding (10:25) Okay. Let’s do that. Okay?
Carrie Reding (10:33) Are you putting it in the chat,
Kelsey Boeke (10:36) I’m actually going to send it in an email just so we know for sure that we’ve sent it to you and then I will archive it on our end. So then you guys can go in and, you can like, we have a medallion email in there that the code is supposed to go to like you can go in there and remove that.
Carrie Reding (10:57) Did you send that to the RCM one or who did you send that or did you send that to me? I.
Kelsey Boeke (11:03) Am drafting it right now. I haven’t sent it yet.
Carrie Reding (11:05) Oh, okay.
Kelsey Boeke (11:10) So, do you want it to go to RCM or your email?
Carrie Reding (11:15) RCM’s fine. That way, we have it. Cool. Let’s keep it simple… see attached from our email history.
Kelsey Boeke (11:39) Okay, cool. So I just sent that and then I will go ahead and archive it. So we won’t be using that account anymore. We’ve got ours all set up and we’re good to go. Do you guys have any other questions about that?
Carrie Reding (11:55) No. Hang on just a second.
Carrie Reding (11:58) I’m just making sure it comes through and then I’ll update it on our spreadsheet too. Perfect. This email can be really slow sometimes. Oh, there it is. Put the link in there.
Kelsey Boeke (12:18) And then while you’re doing that, I just wanted to touch base on Texas medicaid. It seems like we don’t have access to that anymore and that email address got changed over to Svetlana’s… is that the case? I think I got it. I’m still filtering through emails from yesterday, but it looks like she sent an email yesterday that we tried to reset it.
Carrie Reding (12:47) Yeah, that’s what I was trying to figure out is if it was a, was that like a saved, here, let me go over here to logins here. Let me, let me share real quick. I’ll just pull this page up?
Kelsey Boeke (13:05) So, this?
Carrie Reding (13:07) Is weird. Remember, you were asking for a login, see where it says Texas here. This was created forever ago, which I thought is what we were using, but then this one got created, which is the one it changed to. I’m assuming… cause this one, I think I created this for some reason. I don’t remember why I’d have to go back and pull emails but we.
Kelsey Boeke (13:36) Just need a way to be able to, you.
Carrie Reding (13:39) Need this is probably what you need then.
Kelsey Boeke (13:42) And I think that’s the one and I’m I don’t have the email pulled up, but I think that’s the one that got changed over to Svetlana’s email, which is, it’s fine. Like I don’t have a solution for that right now, but.
Carrie Reding (13:57) What we need.
Kelsey Boeke (13:58) to do is we just need to like grant us access so our team can continue to like follow up and submit things because right now, and Amanda, correct me if I’m wrong, but I don’t think that we have any sort of access to Texas medicaid right now.
Carrie Reding (14:12) We don’t no. Okay. So, let’s do that while we’re in here. Is it my account? No, I’m going to use the main account that was set up that way. You guys?
Carrie Reding (14:31) Thanks. What just happened? You know, it changed my, I.
Kelsey Boeke (14:42) Think because we tried to reset the password yesterday. Let me see if I can’t find that, but I think.
Carrie Reding (14:47) It’s on this one, not see it changed it here. Okay?
Brittani Phinisee (14:54) If… you do it again, you’ll probably lock it.
Carrie Reding (14:59) Yeah. Let me do this because it must be tied into my history. So we’ll just go here and do it. I’m finding this a lot. Let me see if this works… because it saved it. So it’s like trying to.
Kelsey Boeke (15:13) Let me, I can put in the password in the chat that Svetlana forwarded yesterday. Like that’s the one that it got reset… to, I think.
Carrie Reding (15:24) Oh, is it not updated? The one right here?
Kelsey Boeke (15:28) That’s not the one in the email that she forwarded us yesterday. Oh.
Carrie Reding (15:33) Okay. So, it’s already changed. All right. Let me,
Carrie Reding (15:48) and a challenge.
Carrie Reding (15:58) Okay. And then neighbor? Okay. I’m gonna update that here too. Okay. So, you need…
Carrie Reding (16:19) Do you see it on here provider administering my profile change password?
Carrie Reding (16:29) Create a new user maybe, or do you guys already have an… account? Oh, I can’t hear you.
Kelsey Boeke (16:40) Sorry, I didn’t realize I had muted myself.
Carrie Reding (16:43) That’s okay.
Kelsey Boeke (16:44) Talking into the void?
Carrie Reding (16:45) You guys don’t have an account? We?
Kelsey Boeke (16:47) Don’t have an account. If you could set up a user for us right now, and then Amanda, is it okay to use your email to get that set up? Absolutely? Could you drop your email in that, the chat for Carrie to use?
Carrie Reding (17:05) Are these all of our tax ids or mpis?
Kelsey Boeke (17:09) One.
Carrie Reding (17:10) No.
Kelsey Boeke (17:12) Yeah. And I, so.
Carrie Reding (17:14) You guys only need it for southwest and midwest M, which would be six of seven, which… is not even on here.
Kelsey Boeke (17:25) Yeah. I was going to say if it’s really time consuming right now, we don’t have to do it on the.
Carrie Reding (17:30) Call. Yeah, I was just looking to see, make sure we were on here, but I didn’t even see… any of those. Neither one of those are on there. It’s interesting.
Kelsey Boeke (17:43) Are they on the, I… was going to ask if they’re on that other account that you had, but we don’t have access to that. So that wouldn’t make sense.
Carrie Reding (18:03) And why do we have all these mpis those?
Kelsey Boeke (18:07) Are likely individual provider mpis, I’m not entirely sure, but that is my guess.
Carrie Reding (18:13) So, do you guys, do we have to do this on an individual basis? Or I… guess… we’ll… have to look into that?
Kelsey Boeke (18:28) Okay. That’s totally. Can you?
Carrie Reding (18:31) Add that since I’m going to be out, can you look into this and see how to assign access next week?
Brittani Phinisee (18:38) Okay. That.
Kelsey Boeke (18:40) Would be amazing. Just so we make sure that like our team has access to it because, I… well, and I guess that’s another question too, like we have this updated password, can we continue to use that account until you set up a user? I don’t see.
Carrie Reding (18:58) Why not? Okay?
Kelsey Boeke (19:01) Yeah. So then, Amanda, I just added that updated password to one password, so we can just tell the team to use that login, and then we’ll wait for you guys to create a user for us. And then once that’s created, we’ll just use that one moving forward.
Carrie Reding (19:17) That might be easier. Yeah, for now. Yeah.
Kelsey Boeke (19:23) That’s all I have, I’ll leave it. I don’t know if Brittani or Amanda have anything to go over.
Carrie Reding (19:33) I.
Brittani Phinisee (19:33) just have one thing. Latoya, if you could provide us with your last four digits to your state license, so I can set you as a delegate for medicaid Indiana, or if you already have an account, if you could provide that info. Oh, I don’t have an account… my driver’s license. Yeah, I just need your last four digits. Okay. One second.
Carrie Reding (20:23) Oh, you’re muted Latoya, six?
Brittani Phinisee (20:26) Seven, two, six… six, seven, two, six.
Carrie Reding (20:34) Okay.
Brittani Phinisee (20:35) Thank you.
Carrie Reding (20:37) And then,
Brittani Phinisee (20:38) there may be some accounts as I’m giving access that may need each of your individual usernames but I just want to put that in the list and just send that out at once. So you don’t get multiple requests as I go through the.
Carrie Reding (20:53) Portals.
Brittani Phinisee (20:54) Okay.
Carrie Reding (20:58) Okay. I’m going to, can we talk about this real quick and see if there’s something in? Do you, I don’t have access to Illinois yet? I don’t think… is that one of them you guys gave us access to yet?
Kelsey Boeke (21:15) I don’t think so. I think that’s one that’s in process.
Carrie Reding (21:18) Okay. Can we look at this? Can you all possibly pull this up and just see if we, if there’s something in any of these providers that might… clue us in as to what’s going on?
Kelsey Boeke (21:37) Can you give a little context? Is this like a claim denial or what is, what’s going on here?
Carrie Reding (21:42) No, this is our facility and they are very difficult. Oh, and this is.
Kelsey Boeke (21:49) The one where like they’re getting emails and they don’t know why this.
Carrie Reding (21:52) Is what they’re getting? And we don’t know why I can’t see anywhere where we’ve well, I can’t see that they’ve been added. So, I guess, is there a way that, can we look at one of the enrollments to see if there’s something that kind of clues us in or, yeah.
Kelsey Boeke (22:10) What it’s Michael stern, is that provider? No.
Carrie Reding (22:14) He’s the owner of the company. Let me see or the he’s over the facility bill. How about Stanley? Matthew? M a THEW, yeah, that’s the most recent one?
Carrie Reding (22:30) I just need to be able to take something back to them. I literally get these like every two to three weeks, and I… even know I’m.
Kelsey Boeke (22:41) gonna log in right now and I’m gonna see if I can’t figure it out really quickly. My… assumption is that there’s something in the provider’s enrollment that has that email. Okay. Let’s take a peek at it real quick. Just give me a second. Yeah, I,
Carrie Reding (23:00) was gonna say, can you share your screen?
Kelsey Boeke (23:04) I can, once I get logged in, yeah.
Carrie Reding (23:07) That’s fine. Why. So, the question was, is, why are you linking to our facilities? You need to stop adding physicians to our impact, we have no association. We are nursing homes and are not Theoria, and you cannot link anyone to us. So, I don’t know if that’s what the issue is. I don’t know this is an email we got from mr, our friend Ben friedman.
Amy Barfield (23:35) We don’t have an ability to link them to anything. So, I’m not sure where that’s coming from. We would have to have their information, you know, well.
Carrie Reding (23:44) We’re just adding facilities, right? And we’re.
Amy Barfield (23:47) just adding a location. It’s not even we’re not even adding their facility information to link them to their facility information. It’s just an address.
Carrie Reding (23:58) That’s so weird. And so.
Amy Barfield (24:01) It has to be something on their end that they’re doing.
Carrie Reding (24:05) Yeah, we’ll see if they buy that.
Amy Barfield (24:09) Yeah.
Carrie Reding (24:11) I mean,
Amy Barfield (24:12) unless it’s like directory related where they’re like this provider’s at this location and they’re verifying like provider.
Kelsey Boeke (24:20) Directory.
Amy Barfield (24:21) that.
Carrie Reding (24:22) Could be too.
Amy Barfield (24:23) But as far as like physically being linked to their facilities, that is not the case.
Kelsey Boeke (24:28) Yeah. And like the contact email address here… like we have our Theoria email address there’s a couple additional ones, but I’m not seeing like, I’m not sure what email address.
Carrie Reding (24:39) It’s going to be. What is that uph? What is that? What does that say uph, at metamor? Cred?
Kelsey Boeke (24:46) Yeah. And so, like, if this is a provider that like if this provider is active and like practicing with other groups, then they would also have their contact information. And so that could be what’s going on. Yeah, I’m not sure. And.
Carrie Reding (25:06) This looks just like Michigan medicaid. And from what I understand, the only person that actually gets correspondence, you can add all the emails you want. But I know, like for Michigan, they only send it to the one that has a star next to it that’s what I was told. I don’t know if Illinois is the same way.
Kelsey Boeke (25:24) What is the name of that facility?
Carrie Reding (25:29) I don’t know if they even said… this was Stanley Matthew.
Kelsey Boeke (25:39) Let’s see, and it was an email about the license. Is that correct?
Carrie Reding (25:44) Well, this one says, yeah, this one says Illinois medicaid program license certification something they didn’t even give us the whole context of it.
Kelsey Boeke (25:55) Well, that could be like, obviously, we don’t want emails going to them, but they should give you the full context. It doesn’t look like actually, it does look like… a license needs to be updated in here, so we can go ahead and do that. But… if they’re like if they’re affiliated if they’re affiliated with that facility, maybe that’s how they’re getting an email, but I don’t understand why my assumption would be that they would send it to like that email address that’s listed in step one under the contact info.
Carrie Reding (26:42) Can you go back to that, the contact info there? Okay? And I don’t see any of those. Can I take a screenshot of this?
Kelsey Boeke (26:58) I think that’s fine. And I can, because.
Carrie Reding (27:01) this is what I’m going to send to the facility and be like, you guys are not listed,
Carrie Reding (27:12) I’m going to ask them if any of these emails are theirs, right? I don’t know what else? I don’t know what else,
Amy Barfield (27:21) Like you said, I mean, they’re welcome to call the payer and say, where are you generating this email from?
Carrie Reding (27:25) Well, and they’re also welcome to go in there and say, do not send me emails, right? I mean, if they don’t want that, I’m sorry, I don’t, and I’m also probably going to recommend that, can.
Amy Barfield (27:39) you say this is a you problem? Not a me problem.
Kelsey Boeke (27:44) You.
Carrie Reding (27:44) know probably not.
Amy Barfield (27:45) Advisable.
Kelsey Boeke (27:47) I’ve.
Carrie Reding (27:47) been told to use my sweet voice, right?
Kelsey Boeke (27:51) The.
Carrie Reding (27:52) betlana’s, always like, be nice, what I want to say versus what comes out sometimes.
Kelsey Boeke (27:59) I know.
Carrie Reding (27:59) I know. Yeah, sometimes it’s just best not to say anything, right?
Carrie Reding (28:08) And… want to see if any of these addresses, if any of these email addresses are yours? Because this is the only thing that’s… and I’m going to recommend that they, if they don’t want that, then they need to either block them or ask them to unenroll. I’m assuming there’s a, an unenroll feature at the bottom of that email, that they can take their name off of that. So… but, okay. Oh, I did have one more, what do we got? Oh, well, we’re running out of time. Okay? One minute, there was, Latoya was on the call this morning. Are you guys working on? We, okay, Michigan medicaid? I know y’all, are working on that one. We just, it’s going to take a minute to get all those providers moved over, but Indiana medicaid? Okay. Is that one that we are working on too? Yeah.
Kelsey Boeke (29:16) We’re working on all of these. I know it’s been like an ask from you guys for a really long time, but we are actively working through each state to figure out how we can get you guys access to them. Okay?
Carrie Reding (29:30) In the interim, can you give me access to Abdul Obed on Michigan? Abdul? OBEID?
Kelsey Boeke (29:41) I can, I do, I have a hard stop right now. Yeah.
Carrie Reding (29:46) That’s fine. Nope. You’re good.
Kelsey Boeke (29:48) Yeah, I have to write. Let me send.
Carrie Reding (29:49) You an email? Yeah, I’ll send you an email. Okay? That’s totally.
Kelsey Boeke (29:53) Fine. Just make sure you CC, Amy, and then we’ll make sure that we get you access to it. Yes. Yeah, I set this up on a bi weekly cadence so we can follow up in a couple weeks perfect.
Carrie Reding (30:02) All right. Thanks, guys. Nice meeting. Y’all, thanks, y’all.
Kelsey Boeke (30:05) Bye. Nice meeting you too. Bye.