Transcript
Jenna Gruer (00:02) hello, everyone.
Collette Waddell (00:05) Apologies, I have just been running from one to the next, and I’m not like, I haven’t done any preparation for a rally call here this morning for this afternoon, no.
Edna Dudley (00:18) Here we’re Mel.
Collette Waddell (00:20) Hey, hi.
Romel C. Smith (00:22) Hi, you guys. Hey?
Collette Waddell (00:24) The camera, Jen, I like the curls. Oh, yeah. Hey, Chloe. Hi, did you get a new laptop? Your camera’s working?
Romel C. Smith (00:33) You know what? It goes in and out?
Collette Waddell (00:36) No.
Romel C. Smith (00:36) I didn’t get a new one but I’m like, hey.
Collette Waddell (00:39) But it’s working today, yes, your.
Jenna Gruer (00:41) Hair looks good today.
Collette Waddell (00:42) Hey, y’all, you?
Romel C. Smith (00:45) Too. Jenna.
Jenna Gruer (00:46) Hey,
Romel C. Smith (00:52) it’s cold in Dallas.
Jenna Gruer (00:54) Oh, it’s hot here in California. Nice. I guess I’m not ready for between 90 degrees.
Romel C. Smith (01:02) I know, right?
Collette Waddell (01:04) That’s warm. Yeah, it was, it’s been really nice in charleston, and then like today, and yesterday, it’s cold, but hopefully we’re getting back up into like the seventies soon.
Jenna Gruer (01:15) Yeah, I’d be happy with seventies. I don’t want to turn the air conditioning on yet. Wow.
Edna Dudley (01:22) Romel, I guess I didn’t realize that you were in Dallas, so, I’m east Texas. Okay. Yeah. Out by cedar creek lake area.
Romel C. Smith (01:32) Okay. Yes.
Edna Dudley (01:34) So Friday is supposed to be like 90. So, just, fyi, I’m.
Romel C. Smith (01:39) ready for it. I’m ready.
Edna Dudley (01:41) I am not this hot and cold, hot and cold. It’s wearing me out.
Romel C. Smith (01:46) Oh, yeah. There, that’s been a little crazy. You could be outside. It’s hot and then later on, it’s freezing.
Collette Waddell (01:54) Huh. Yeah.
Edna Dudley (01:55) Yeah. Hey, Colette before everyone gets on, I just had a couple of questions for you. And regarding the license for the telehealth, providers, I… know that, I can go in and look at the progress of it, but just want to make sure that, I wasn’t so, I know that we put Dea license renewals on there, but I’m not sure if we added Dea initials, like for the additional states that we are needing licensures in. Oh, oh, making sense?
Collette Waddell (02:39) So, to request, you mean in the contract or just initiating a request in the platform?
Edna Dudley (02:45) No, in the contract?
Collette Waddell (02:47) Okay. Let me, I’ll pull that up and.
Edna Dudley (02:54) Or who would I, who would I need to?
Collette Waddell (02:57) Yeah. Let’s, have you met? I know Andrew was, I think working with you when this was first rolled out like for the holidays. You haven’t met Peter yet? Have you, he’s taking over the account? Okay? I’ll flag this to him, and let him know that we just wanted to connect so that we could just make sure we’ve got that like squared away. Yes, I’ll flag that to him and I’ll okay. And I’ll we’ll I’ll loop the three of us together. Okay, perfect. Perfect. Yeah, thank you. No, I’m glad you asked.
Ben Bunyi (03:36) Sorry, I’m on mute. Sorry for the disruption. Did we send this meeting to Pat? Did you guys control the meeting? So I wasn’t sure, oh.
Collette Waddell (03:45) I did not. I’m so sorry, I didn’t, I didn’t even think.
Ben Bunyi (03:49) To, do you mind if you forward it, I’m gonna ping her to see if she can join us.
Collette Waddell (03:52) Yeah, I remember setting up her account on Friday, but, or last week. Let me make sure… it was, it’s Patricia, W, right? That’s her email address at antidote.
Ben Bunyi (04:09) That is correct. Okay?
Collette Waddell (04:10) All right. Just making sure I was inputting the right one.
Ben Bunyi (04:22) Thank you. I’m gonna go offline for a second or off screen to give her a call to see if she can join, just to expect that invite. Thank you. Okay?
Collette Waddell (04:32) No worries. And I just added her to the series. So it’s on there for her now.
Collette Waddell (04:53) Did you all have anything or do you want to wait until Pat joins?
Chris Jaquis (04:58) I do not have anything relative today per SE. I know that there’s a conversation about the one facility processing… which is a… dme group that Pat was weighing in on. And I don’t know the answer and it’s not exactly for you but more so so we can all close the loop, correct? Yep, other than that, I don’t think, I have anything.
Romel C. Smith (05:32) Colette, I think I sent you an email right? Right before.
Collette Waddell (05:45) Okay. You were able to resync that one file?
Edna Dudley (05:50) Yes.
Romel C. Smith (05:51) Then I think it’s another one. It’s like a list of, yeah, and at the bottom, it says something about they’re waiting to be approved, but those are in the credentialing manager status. I don’t know if that was like a new rollout or something that.
Collette Waddell (06:07) No. What this is telling you is that because remember, you all had me create like a committee bucket that was called credentialing manager. That’s just saying that these files are currently sitting in that credentialing manager committee. Bucket.
Romel C. Smith (06:29) Oh, okay. That’s all it’s saying, okay?
Collette Waddell (06:31) That’s all it’s saying, it’s just giving you like the name of the committee kind of so to speak that file is currently?
Chris Jaquis (06:37) In place. Yeah.
Romel C. Smith (06:38) I think what threw me off is that bottom sentence that says ready for approved to be approved. I’m like, no, not yet, you see it at the very bottom or the screenshot?
Collette Waddell (06:48) Yeah, yeah. Yeah. And, I think it’s because I think you’re using the workflow as like in that committee bucket, if you will like you’re using that almost to like not hold a file. But then like that’s how you kind of sort which ones, whereas it’s most customers, it’s like it’s just that’s like the committee view. And then they approve out of there. So, I think, yeah, that’s why that standard email template verbiage is slightly confusing for you. So.
Romel C. Smith (07:21) Yeah. Got it. Thank you.
Collette Waddell (07:26) Hi, welcome Pat.
Pat Weiler (07:28) Hi there. Thank you, Colette. Nice to meet you.
Collette Waddell (07:31) It’s nice to meet you. Sorry, I didn’t think to add you to the series until Ben called it out on, called me out on.
Pat Weiler (07:37) It, that’s okay. That’s okay. Yeah, no problem. I’m here now.
Collette Waddell (07:41) Yay. Welcome. Thanks. Looking forward to getting to know you and working with you. Thank you. I’ve been told that you have some familiarity with the platform, but, you know, so whatever you need from me, just let me know if we want to set up some time separately to connect, just let me know.
Pat Weiler (08:00) Excellent. Thank you. Appreciate that. Yep.
Collette Waddell (08:07) I didn’t I just am here to support you all in whatever questions or things that I can help with. Chris. It sounded like you wanted to chat through facility related?
Chris Jaquis (08:19) Yeah, I think there was a trail. I’d asked a question, Pat and Ben, Pat, you weighed in.
Chris Jaquis (08:24) So, I guess the question is, can we push this through or not? And I, in reference to onead medical, yeah, Pat, correct?
Ben Bunyi (08:33) Me, if I’m wrong, but my recollection is that if they truly are only sending dme supplies from that one address that’s in the contract, that’s all we need, correct? But if they are going to be sending supplies from all of the other addresses that’s listed on the website or on the Arizona website, we’re going to have to credential those other addresses, right?
Chris Jaquis (08:57) Correct. And they’re indicating that fulfillment’s all going to come from that one location.
Collette Waddell (09:00) So, okay. Okay, good.
Chris Jaquis (09:04) If they,
Pat Weiler (09:05) do have to be listed somewhere in the file, if we have to prep or audit or what have you, they have to be listed, of course, the same with like the distributors or filling the gas tanks or because I understand it’s a medical gas supplier, what have you, they have to be listed somewhere in the file if they were to be pulled. But, yeah, that’s if they’re only true supplying from one address, then that one location needs to be credentialed. Yeah.
Ben Bunyi (09:30) And I’m looking at it, I’m sorry, go ahead, Jenna. I’m.
Jenna Gruer (09:34) looking at 180 medical and medallion, and it looks like it went through. So the credentialing is completed on that one.
Chris Jaquis (09:40) Wonderful. We don’t have to do scas, we can start utilizing them.
Ben Bunyi (09:44) Yeah. I think the only confirmation then Chris that’s pending is, are they using their local site for filling any gas when they provide supply? Because if they’re saying that everything comes from Oklahoma from the mailing perspective, sure, we can, we probably want to maintain that email somewhere just… as a form of like records keeping. But then that brought up the good point of like, are they mailing the gas which seems a little inefficient or are they filling it locally?
Chris Jaquis (10:17) I can ask we’ll see what they say. Thank you. Just trying to get it done. But yes, I… will ask.
Ben Bunyi (10:30) Yay. Pat, thank God she’s here to answer these questions.
Pat Weiler (10:34) And.
Ben Bunyi (10:34) it doesn’t require two hours or three hours of research.
Collette Waddell (10:39) I had.
Pat Weiler (10:39) To think on that one?
Collette Waddell (10:41) To research together?
Chris Jaquis (10:43) Yeah, we hit you when we were out of the bed, you had to go to your books and like look at your notes, right?
Pat Weiler (10:47) I’m like wait a minute. Am I confusing this with labs and labs? They’re branches, we don’t need to do it. It’s only the primary, but this is dme and they’re like suppliers. So, yeah, yeah, it might be tapping.
Collette Waddell (10:58) Into you, I’m less familiar with the facility side.
Pat Weiler (11:02) Okay.
Collette Waddell (11:03) Well, first in credentialing and privileging for almost two decades, but when it comes to facility specifics, that’s an area, I just don’t.
Chris Jaquis (11:13) know, and clearly, the dmes have different opinions about what they think they need to be doing and how they would do it, right? Because if you even read her email, even though they say they’re only going to be servicing members from their corporate office and they’re a national provider, she states there’s no need to credential additional offices, please let me know if we have questions, you know, and,
Pat Weiler (11:35) national has nothing to do with that. Really. I mean, she just may be combining that with, you know, it’s just the corporate office that we do that with. So, therefore, it’s that only one address location that we need to credential she may have, you know, probably had that question asked to her multiple times. Probably so.
Ben Bunyi (11:56) As they jokingly say our money, our rules, so they want our money, they follow our rules.
Jenna Gruer (12:05) Since we’re talking about dme, did you ever hear back from palmetto, Chris?
Chris Jaquis (12:11) Yeah, their license is only in South Carolina, but again, they’re saying they’re nationally licensed and they can serve anywhere I’m like, well, no.
Ben Bunyi (12:22) There’s no such thing, right? Because a healthcare licensure is a state by state requirement.
Chris Jaquis (12:28) I defer to antidote… credentialing and legal teams say that’s not so, so until further time, right?
Ben Bunyi (12:39) I’m just curious. It doesn’t seem like the Arizona process is owners and are they just not anyway that’s their business. I’m just curious because based on Kathy antidote… compliance officer, Kathy, she didn’t think it was like a teeth pulling experience like it’s literally a web form.
Chris Jaquis (13:00) Right. I’m just going to tell them what our position is, and do you guys want to, you got to do that, right? We got to be licensed in the state, right? I don’t care where you, apparently, it doesn’t matter where you are, but you do need to be licensed in that state. That makes sense to me, right?
Ben Bunyi (13:16) And they used to be licensed in?
Collette Waddell (13:18) Arizona?
Ben Bunyi (13:19) Yeah, yeah.
Chris Jaquis (13:26) And my question about the medical gas, is that refilled… and shipped or are you using the local location that’s my question, right? Because if you’re using a local location, then we will need to credential that site, correct? Okay?
Collette Waddell (13:42) Yeah.
Chris Jaquis (13:46) I don’t see.
Collette Waddell (13:47) any, yeah, I was just taking a peek just to.
Ben Bunyi (13:50) I.
Collette Waddell (13:52) hadn’t realized that one ad file had already gone all the way through, but it does and it doesn’t look like we have any other current open facility credentialing applications in flight anywhere. So not at the moment, not at the moment. Okay?
Ben Bunyi (14:05) Yeah. I’m seeing coming in, yeah, or provider groups, not facilities. So, yeah, yeah, I don’t think there’s anything coming through and,
Chris Jaquis (14:15) Romel, I think if it’s to work with Pat, but I, and Jenna, I think a bunch of the providers have been submitted, right? Romel?
Pat Weiler (14:25) Yeah, I talked to what, oh, submitted as in for?
Chris Jaquis (14:30) Credentialing. So we had a whole bunch of new provider groups, oh, new ones adding in.
Pat Weiler (14:36) I know that dr Z approved a ton. There was maybe like yes 80 something.
Chris Jaquis (14:42) Yeah, Romel’s, been adding them and Romel, you’re on mute. So I don’t want to speak for you, but she’s been adding a bunch of large groups and I know that there were a bunch of new groups that we were trying to add. So we do need to catch up something we’ll talk about Pat, but that is one of the things we need to focus on and get caught up on because Jenna, we need to pull the list of everyone who’s been credentialed to make sure we’re not submitting anybody who, to the state who hasn’t been credentialed yet?
Collette Waddell (15:06) Yeah, because it’s DP time.
Chris Jaquis (15:08) Right? And so Ben asked that question. How do we know who’s been credentialed? We’re going to have to pull the list and do a vlookup… so I’ll talk with Pat and Romel about that and see if we can get that pulled.
Pat Weiler (15:23) I’ll pull another one because I pulled one before I left. I just,
Collette Waddell (15:26) need.
Pat Weiler (15:27) to attach it and send it?
Collette Waddell (15:29) To you. We got it.
Ben Bunyi (15:31) Thank you.
Chris Jaquis (15:32) That’s all I have, I think that most of them have been loaded per Romel. And I think we’re moving forward. And now with Pat here, we’ll get some sense of instead of three of us collaborating to do a little of it, one person can own.
Ben Bunyi (15:44) It.
Chris Jaquis (15:46) I’ll.
Pat Weiler (15:46) take it on Pat.
Chris Jaquis (15:48) Virtually, you should know right now that mentally I’m pushing a file cabinet across the hall to you right now… there.
Collette Waddell (15:55) You go, I got my.
Pat Weiler (15:56) feet out stopping it.
Chris Jaquis (15:58) If it was four years ago, that’s what you would be seeing right now?
Pat Weiler (16:03) Oh, been there, done that. Yep, right?
Collette Waddell (16:08) All right. Well, I won’t I mean, unless y’all, have anything else for me, I can give everybody a few minutes back.
Ben Bunyi (16:17) Winning lottery numbers number one, Colette and two, a response from Peter and, or merit about our questions regarding additional services. And Pat, I’m not sure. Pat may send some additional topics when she’s sort of had a, had some time to orient. This is day number three. So, maybe at the end of week number two, she may have some follow up suggestions, additional services that we may be seeking.
Pat Weiler (16:45) And I will. Yeah, I know I have some, I have some once.
Collette Waddell (16:49) You really start to get acclimated. Yeah, happy to, I definitely take your lead on when like, and I don’t want to be pushy. So you just reach out to me if you want to schedule some time, you know, outside of this call just to connect and, you know, whether it’s platform questions, workflow, questions, you know, anything I.
Pat Weiler (17:08) Appreciate that. Yeah, I was talking to some other folks and I do have like a little kind of running list going already, just questions if you can do this or that or, you know, but I mean, yeah, like you said, let me get acclimated first and see if I can pull some things. And then if not, then yeah, definitely would be in touch.
Collette Waddell (17:25) Okay, perfect. Yep. Thank you. Then I’ll circle back to see where we are on that.
Ben Bunyi (17:30) And yeah, thank you. It’s.
Collette Waddell (17:32) yeah, it’s I haven’t forgotten.
Ben Bunyi (17:36) Oh, I know you haven’t so this may be like a subtle shot at people, but please don’t take it as such on the medallion team. I’m not worried about you. Colette. Let me just say that. Thank.
Collette Waddell (17:49) You, I appreciate that. I try.
Ben Bunyi (17:53) Yeah. All right. Well.
Collette Waddell (17:56) Let me know in the meantime, Edna, I will connect with Peter and we’ll get connected on the question that you had about the contract licensing piece and we’ll sync up on that too.
Chris Jaquis (18:10) So,
Collette Waddell (18:12) and just let me know if y’all, need anything in the meantime, but happy Wednesday it?
Chris Jaquis (18:18) Is Wednesday it is?
Ben Bunyi (18:19) Wednesday? Yep. Happy Wednesday. Thank you.
Collette Waddell (18:21) It was like a minute. I was like, maybe it’s Thursday. It’s not Thursday, not yet. All right. Thank you. All right. Have a good one. Thanks everybody.
Ben Bunyi (18:31) Bye. Everybody. Patty.
Collette Waddell (18:32) It was nice meeting you.
Pat Weiler (18:33) You too. Thanks. Bye.