Transcript
Phone Caller #1 (00:00) thank you for calling luna. We deliver outpatient physical therapy to you in the comfort of your home, and we accept most insurance plans. Para español, o prima. Ocho, please listen carefully as our menu options have recently changed to start care with a luna therapist. Press one. If you’re actively treating with a luna therapist, press two. To make a payment or discuss your billing statement, press three. If you’re calling from a physician’s office, or other health care facility, press four. For questions about in home physical therapy, press five. If you’re calling for a fax number, press six to repeat this menu, please press pound… to hear our fax number, press one to refer a patient to luna or to connect with your account representative about referrals or partnerships. Press two. To connect with the clinical team regarding the status of an active patient, your clinical dashboard or clinical pathways, press three to return to the main menu. Press nine. Thank you for calling luna. Thank you for calling luna. We deliver outpatient physical therapy to you in the comfort of… your home. And we accept most insurance plans. Please listen carefully as our menu options have recently changed to start care with a luna therapist. Press one. If you’re actively treating with a luna therapist, press two to make a payment or discuss your billing statement, press three. If you’re calling from a physician’s office or other healthcare facility, press four for questions about in home physical therapy, press five. If you’re calling for a fax number, press six to repeat this menu, please press pound.
Phone Caller #1 (01:58) To hear our fax number, press one to refer a patient to luna, or to connect with your account representative about referrals or partnerships. Press two to connect with the clinical team regarding the status of an active patient. Your clinical dashboard or clinical pathways, press three. Your call may be recorded for quality assurance and training purposes.
Phone Caller #1 (02:53) Luna therapy, this is Shana.
Kirsten Neville (02:56) Oh, hi, Shana. Good afternoon. How are you?
Phone Caller #1 (02:59) I’m good. How about yourself?
Kirsten Neville (03:00) Good. Thank you. I have a question for you. I don’t know if you’ll be able to help me, but I was, I’m I wanted to send over a gift to the CEO. His name is Steven waldman, but I’m not sure like where he might be located, or if he even works in office. Is there any way you could help me find out?
Phone Caller #1 (03:23) That is something I’m not sure. Either, let me see.
Phone Caller #1 (03:38) Yeah, I’m not sure if he works in office either. I mean, I can give you like our corporate mailing address and it would get to him whether he’s there or elsewhere, it would get to him but that’s about the best I can do.
Kirsten Neville (03:50) Is there like a phone number that is attached to that office that I could call?
Phone Caller #1 (03:56) No, unfortunately, this is the only phone number we have, and I actually work remotely, so I’m not sure… that’s something I could possibly find out for you and give you a call back if that would work.
Kirsten Neville (04:08) Sure. Yeah.
Phone Caller #1 (04:10) What’s a good callback number for you?
Kirsten Neville (04:12) My number is four, one, two, five, nine, six, two, four, eight, six.
Phone Caller #1 (04:20) And your first name?
Kirsten Neville (04:22) My name is Kirsten.
Phone Caller #1 (04:25) All right, Kirsten. I will look into this and I’ll give you a call back here shortly, okay?
Kirsten Neville (04:29) Thank you. I really appreciate it. Thank you so much.
Phone Caller #1 (04:32) Not a problem. Have a great day.
Kirsten Neville (04:32) Bye.
Phone Caller #1 (04:34) bye.