Transcript
Cindy Craddock (00:00) hey there.
Connor Morley (00:03) Hey, how’s it going? I’m good. How are you doing? Good. Letting Cindy in cool.
Cindy Craddock (00:26) Hi guys.
Connor Morley (00:29) Hello?
Cindy Craddock (00:29) How are you? Good?
Connor Morley (00:34) How’s it going? Just follow up on dr. Zogg? Zag.
Cindy Craddock (00:43) So he’s good. I’ve already manually did his checklist to send off to our medical director for credentialing because I just had to have him do a whole new email for that. So I feel like we need a fix for that for the future. But for right now, let’s put that on the back burner because at least he used a new email. And it, because that was a new email. It worked. My thing. I’m noticing now is like I can’t keep waiting for. So Jordan’s back tomorrow, he’ll sign the thing for the ofac.
Cindy Craddock (01:09) But for me, that’s not a barrier for credentialing because I have their initial ofac thing that I did through our background check. So like I have that. But what I’m noticing when I manually doing my checklist to sign off on since these packets aren’t ready, is that there’s a lot of stuff that’s not related to ofac, that just says in progress. So like my board certifications, there’s no expiration date. There’s no verification source. When I click on, it just all says pending. For applications, it says pending and some of them, I was able to go into the document and find it myself. But I feel like they’re not that’s not. I feel like you guys are saying the reason that everything’s not ready for packets is just because of the ofac, but I think we’re going to be back to square one. And as soon as that’s done now, it’s going to be like, oh, well now, why is this not working yet? So like for instance, here’s, another one. I’m like I need to get these guys pushed through. So I’m filling out my little checklist here, going through, you know, putting all my sources, it’s so manual. And then I just send this to the medical director and have them sign it since there’s no way for them to do it in your platform. But what I’m finding is like for board certification, I need to know when it expires and when I click on these, there’s nothing here. So this has nothing to do with ofac. So why is this not ready yet? Is my question for today? There’s other things in here that are still pending too. But that’s the main one that I need for my checklist. This says in progress too. But yet it’s I can use this. So it’s fine. But even like provider application, like what’s wrong with the application? I don’t know. Why it would say in progress? So then I just kind of keep bouncing around because then I’m going here and then I go to his disclosure questions and then I can see that he answered these and when so then it’s fine. But so I kind of need to know… because again, we’re bringing on another 15 to 20 and I just want to be able to hurry up and credential them. And I feel like there’s all these little straggler things still even when we get the ofac that these are still not going to be moved to ready.
Connor Morley (03:11) Yeah. So these should be moved to ready, like pretty quickly. I just don’t think the cred team has moved them to a ready state just yet until ofac has been completed, but.
Cindy Craddock (03:23) But these aren’t done yet. So this can’t be moved to ready when they’re not done yet, and they’re all that way, there’s something on every single one that’s not done yet that I’ve done so far, but.
Connor Morley (03:33) The outcomes but like the outcomes are clean on those like in progress ones.
Cindy Craddock (03:38) Yeah, but I need to know what is the expiration date for their, I can’t just take your word that you checked it. I’m the primary source verifier, I need to see your document that says, oh, here’s their board certification certificate. It expires on this date. I don’t have that information anywhere in there. It just, it’s blank. One of them, he downloaded his own board certification thing. But a lot of times when they get their certificate, there’s not actually an expiration date. So it still needs verified… like I’ll just pick a different one here and let’s see for this one for their verifications. So I have to say, when does their, where are they board certified and where? And they all just say in progress. So I’m like, okay, we need this for cardiovascular disease. This is what we need her to be board certified in. I don’t have any information here. Where would I find that? This is like, I know you say it says clean, but like where’s… my proof? I have nothing here and they’re all that way. So clean isn’t good enough. I need a source. I need an expiration date. I need to see it like I do, for instance, on their license, this is my proof. I can pull it up. I can see their actual license. I can see the source. So this is like, okay, perfect. Here’s. His expiration date. I can tell it’s real. There’s my source. I need that for every element. And for some reason I don’t have it like aside from this has nothing to do with ofac. So I’m just afraid that we’re going to sign ofac tomorrow and you’re going to be like, okay, we’re good. And then it’s going to be like, okay, now, the issue we can’t get it moved is because of all this. So I’m just trying to… I can’t even push these through with my medical director, not using your platform because I don’t have the information I need. Does that make sense?
Connor Morley (05:21) Yeah, I hear you. It makes sense. So right now, all these requests are just paused in medallion because the ofac’s not done. And that’s required for, the.
Cindy Craddock (05:37) Protocol that’s required because it’s on my checklist that’s not prohibiting them from completing verifying board certifications. Like there’s no sense in waiting because you’re waiting on something else. It’s just a click of a button. Like this is stuff they’re going to have to do anyway. So why prolong it waiting on ofac… see what I’m saying… like yesterday or whenever we met. It was like the only reason these are not moved to ready is because of that, well, that’s not true because how are these moving to ready when there’s no information here even if you turn on ofac, that’s not going to change somebody figuring out their board certification and making this show up.
Connor Morley (06:25) Yeah, I can take that back to the team to escalate it.
Connor Morley (06:36) Because you need these verifications in order to get.
Cindy Craddock (06:39) it done. I need them. And I pushed zoggs through. He didn’t have 50 licenses, so it was a little quicker for me. But the reason I was able to push his through, he finished his stuff today, but it’s because I dug through his profile and I went to his documents and he uploaded himself a board certification document that happened to have an expiration date on it right here… valid date. So I was able to use this. And then this is like my proof because he uploaded that himself. But for all of the rest that are using the automation, I need that piece for me to move forward, whether I use your platform for them to sign off or whether I’m trying to get ahead of that and just do it our old way. I still can’t push those people through.
Sandhya Kapila (07:29) Cindy. Could you just go back? Sorry to one of the examples? I just, I’d like us to just take a screenshot just to show them. Thanks, sorry for the background noise. No.
Cindy Craddock (07:41) It’s totally fine. Totally fine. Sorry, I don’t mean to sound so passionate about this but I’m like I like need this off my, no.
Sandhya Kapila (07:49) We get it. Okay.
Cindy Craddock (07:52) So, board certifications all?
Sandhya Kapila (07:55) Right. Just going to take a quick shot here.
Connor Morley (07:57) Okay. Cool. And I.
Cindy Craddock (07:59) think I emailed that with the screenshot as well, okay, early, but just, yeah, if you need it. And then like I said, I’m like, okay, well, let me just go over here and, yeah, it does say clean but like I need a source. And then I’d like to see the picture and I need an expiration date because that’s what ncqa asks for. Like how good, how long is that board certification valid for? And I just don’t and I assume you guys are interfaced with something is how you’re finding this? And so I don’t know even licenses. I can go to the state website but board certification, is there’s no, I don’t have a way to just go to every board and get that on my own. So that’s why I’m depending on your platform and.
Sandhya Kapila (08:37) The licenses, the state licenses, that is complete because that’s.
Cindy Craddock (08:40) they are, yeah, they are all complete. Yep, they’re complete. And there’s a couple that there’s not that’s another question I had for a later date. I just, I already have, so there’s the certain states where you can’t interface with them or whatever. And so they have to probably manually go to those state websites. I know there’s a list of them. I have them here. I’m trying to think of which one that I can show you. So the only thing I would ask, let me find a state that I, yeah.
Sandhya Kapila (09:08) Because this is good. So at least I can show them like, hey, similar to what’s being done for state licenses?
Cindy Craddock (09:14) Yeah. So the only thing I would say is like Mississippi for instance, so I don’t have a source here to tell them how I verified it. So, I already know Mississippi state license… lookup website because I was having to do that when we used axuall because if it didn’t interface, I’d have to do it manually. But if we could put sources here, so I can copy and paste the source because I’ll have to show that where did you get your information? I can’t just say, oh, I got it from medallion. I have to say I got it from, you know, Mississippi state board whatever, and usually so that, so see how this doesn’t have anything. So the ones that say automation, there’s no source. So if we can ask for the state licensure that’s automated automatically verified or what have you, if there could be some sort of a source? Because I’ll show you like on another state, this is what it looks like. So you can actually see the license and you can see a source URL.
Sandhya Kapila (10:12) Okay. So you need the URL, the source name is not enough. You need the URL.
Cindy Craddock (10:15) As well. The URL, yeah, I think you have to have the URL that’s what ncqa wants to know exactly where you got that information. That’s not like imperative because what I’ve been doing is just looking up on my own sheet where I have those state websites and just putting that URL. But just something in the future for optimization that would be great to have it for all state license for all primary source verifications. Honestly. Cool. But yeah, my big thing now that I’m running into roadblock is because like I said, I was like, okay, I’m just going to do a workaround and push these through on our old checklist to get them done because I’m nervous we’re not going to get them done in time, but I’m still blocked and it’s the word certifications seem to be the big blocker. Okay? Sounds.
Sandhya Kapila (10:59) Good. We’ll follow up here on that. Perfect.
Cindy Craddock (11:02) Cool. Thank you so much. And then, it sounds like I need to just do each individual state request based on James, information. So that’s good to know. Super thankful that he figured that out. So, I know what to do now so you can’t enroll in the mac, you have to enroll in each single state. So this system should work fine. I’m waiting on Jordan to get back tomorrow again, he’s part time, and then he’s transitioning to out, but our account… that I need to log into to grant surrogacy to continue with these applications. I can’t log in because it needs change and it’s him and his social security and all that. That has to do that. So that’s where we’re at with that. So, I think this is going to be good and it looks like they’re kind of moving a little bit quicker now that you reached out Connor. They all said needs attention. And now some of them are saying like there’s at least they’re doing something with it. So that’s good. Yeah.
Connor Morley (12:07) I’m glad I’m sorry.
Cindy Craddock (12:12) I know. Hey, I got a lot of asks. I know I’m pushing this on you and I’m so sorry.
Connor Morley (12:17) I might have escalated things a little bit here. Good. Thank.
Cindy Craddock (12:22) you. Thank you. It needs to be us and I get it. We hit the ground running with you guys. It was not a slow like, okay, now that you’re all onboarded. Now, what can we do? We’re just like having you guys take it in with a fire hose because that’s what we’re doing right now in our company on all aspects. So, I know it’s a lot and I appreciate it. So, thank you for that. I have a couple more I need to request here. So I’m still not a 1,000 percent clear… that’s probably a James question and him and I are going to start meeting because I’m not confident if we have to have a physical address for every single medicare enrollment state. I think we do. I don’t know what we’re going to do about that if that’s the case?
Connor Morley (13:08) Yeah, I apologize. I do not know the.
Cindy Craddock (13:13) Internet, no, I don’t either, neither do I.
Connor Morley (13:15) So that’s.
Cindy Craddock (13:17) okay. I think James does. Yeah. So we’ll.
Connor Morley (13:21) yeah. James has been, I’ve been seeing James has been asking around in our payr enrollments channel and following up to try to get some more details for you. So I’m glad that you guys are starting to meet on a regular basis to go through some of these that’ll.
Cindy Craddock (13:39) be helpful. Yeah, I’m out next week all week. So all of next week’s meetings, I will not be there for I’ll be out all week. Okay? So no problem.
Cindy Craddock (13:51) Just to end up on that. Okay? I think for me right now this is my big top priority is just trying to get these pushed through. And so ideally they fix the board certification issue and then tomorrow Jordan signs the ofac first thing and then gosh, if these could get moved to ready, that would really make my world, yeah great. But in the meantime, I’m going to keep plugging away on my manual process and.
Connor Morley (14:19) You do have the board approval committee or the committee for Daniel Nelson? Yes?
Cindy Craddock (14:27) I think you created that. I don’t see that anywhere. I don’t think I’ll see it until I… don’t think I’ll see anything. I guess until they go to ready, I don’t know.
Connor Morley (14:40) You won’t see it. I can show you what you’ll see though when it’s not exactly because I’m going to be going in on like a demo kind of environment right now, but I can show you essentially what it will look like. Give me one second. Oh.
Cindy Craddock (14:58) Also, one thing I’m getting nervous about because I’ve just not even looked at when people are up for recredentialing since we’re doing this, but have you input our insurance for all specialists like bulk uploaded? And then have we entered the last credential date so that we are keeping tabs on who might be up for recredentialing.
Connor Morley (15:23) Yeah, we have the recredential dates loaded for the bulk upload of the cois… that let me just how.
Cindy Craddock (15:39) Come, nothing’s showing here for me that when it says scheduled recreds shouldn’t they show if they’re.
Connor Morley (15:45) you’re not seeing anything because I’m seeing multiple?
Cindy Craddock (15:50) Let me show you mine because I was looking the other day and I was like I’ve got to pull up my spreadsheets to figure out where I’m at, which was one of the nice things about your application. It was going to be very clear who’s up and ready. And I just do not want anyone to lapse between their three year because I kind of put a lot that were on our old sheet they were doing every two years. So I was like, oh, we can wait on those, but I just want to keep tabs. But do you see, I don’t have anything. Is this where you’re seeing it… scheduled recreds?
Connor Morley (16:18) Oops. Sorry, I was looking in a different environment. Hang on one second. I’m in the wrong environment. I need to go.
Cindy Craddock (16:27) To, is there somewhere different? I should look for those. It seems like that’s.
Connor Morley (16:33) where it should be, okay… but we have.
Connor Morley (16:56) Yeah, we have, I’m not sure why it’s not in there. Let me double check and that I can definitely get fixed today. Perfect.
Cindy Craddock (17:07) Okay, perfect. I just want to keep tabs on that. I’m nervous that and then will they show? Like, is there a good? Is this where everyone should show like every single specialist? And it’ll tell me when they were credentialed last or… like what’s my easy way to go to like who’s coming up in this next six months, for instance, it’ll be here, right?
Connor Morley (17:35) Yeah, it’ll be right there for the next six months.
Cindy Craddock (17:38) Okay, perfect. Is there a time frame in which they will show here? Like, is it six months or will they show here? If it’s three?
Connor Morley (17:46) Months, no, it’s three months, three months. Okay? Three months before their deadline.
Cindy Craddock (17:51) Okay, perfect. And then if not there, if you’re wondering when they were credentialed last, is there another place where that info? I mean, I have my own spreadsheet, but it’d be nice if it was in here and it was maybe even just a reporter’s there?
Connor Morley (18:05) Is there, sorry, what was the question when?
Cindy Craddock (18:08) They were credentialed last. Is there another spot in here where that’s easily like a data element?
Connor Morley (18:15) We do have like the latest credentialing date in there? Okay. It should be in their, you?
Cindy Craddock (18:28) Just have to click into their profile.
Connor Morley (18:30) Yeah. Okay. You should also be able to run a report to pull that information in.
Cindy Craddock (18:35) Okay.
Cindy Craddock (18:46) Yeah. Where would you see it here? Like I just pulled up a random person but where would his last credential date show… or it won’t show until you put them in?
Connor Morley (19:00) I don’t think it’ll show until we?
Cindy Craddock (19:02) Put them in. Okay. Well, I’ll let you do that first and then I’ll you let me know when you do it and I will see what I can see. And then I might have more questions. Okay. You guys have anything else for me?
Sandhya Kapila (19:18) Oh, yeah. So I think, Connor Merritt responded about my question about the board certifications. Cindy, they wanted to know if you’re okay with us processing the files without ofac because she said, hold on. I’m just not reading through this too. She said the new files will have it once added and then we wouldn’t be able to go back. We wouldn’t be able to go back on any files if they proceed without it right now. Connor, I’m gonna ask, I’m gonna let you.
Cindy Craddock (19:51) But like, can they, I understand they don’t want to move it to ready yet and that’s okay. I can do it as I’m doing it, but the information isn’t there right now. So, I think that’s two different things. One of them is putting the information so I can see it. And then the other thing is moving it to ready. They don’t have to move it to ready until the ofac. But what I’m afraid is, okay, we get ofac tomorrow. Is that file ready to move to ready? No, because they still don’t have board certification. So, if… they can go ahead and finish verifying the board certification. So it doesn’t say pending, then truly, the only thing they’re waiting on is the ofac at that point. Does that make sense?
Sandhya Kapila (20:31) Yes, totally. Thank you.
Cindy Craddock (20:33) Yeah, that’s my whole thing. So I understand the ofac thing and that’s why I was like, okay, well, I’m going to go ahead and just the information’s all here. Let me just go ahead and do it the old way for now, but I can’t even do it the old way because I don’t have all my information regardless of ofac, I don’t know when their board certification, I need proof of it and when it expires and it’s just not here anywhere.
Sandhya Kapila (20:55) Okay. All right. We’ll follow up and then we’ll follow up with you.
Cindy Craddock (20:58) Okay, perfect. Thank you so much guys. Of course. Okay. I’ll talk to you guys. I think Friday.
Sandhya Kapila (21:04) we’ll see you. I’m not going to be here, so, have a great week.
Cindy Craddock (21:07) Off. Thanks you too or well, not you too, but I’ll see you when you get back bye.