Transcript
Phone Caller #1 (00:00) hello? This is Michelle.
Mike Manson (00:02) Hi, Michelle. My name is Mike. I’m calling with the team at medallion. I know the call is unexpected. Do you have 30 seconds to hear me out?
Phone Caller #1 (00:09) Sure.
Mike Manson (00:11) I’m calling because I saw you were leading physician recruiting and retention over at cvl. Actually, I recently had a conversation about a month ago with Charles Mccrae. We mentioned he was coming in and sort of looking at potentially revamping some of the process and workflows around onboarding, credentialing and enrolling providers as I’m sure, you know, I think one of the biggest challenges is getting providers to actually.
Mike Manson (00:39) Complete all the information that they need to get credentialed properly so that they can become billable and then start seeing patients. I’m curious if that falls under your purview at all?
Phone Caller #1 (00:52) Kind of sort of not exactly… obviously. So the answer is no, it does not, but we work hand in hand. You follow me?
Mike Manson (01:00) Okay. Yeah. I got it. My understanding. Obviously.
Phone Caller #1 (01:02) You’re talking about just the whole, are you talking about credentialing or are you talking about onboarding or are you talking about from soup to nuts? All of it?
Mike Manson (01:11) Yeah, sort of from soup to nuts. So, we have a platform that essentially, we use some pretty unique technology to make it super easy for them to like, we’re not going to be a replacement for say your, you know, HRIS system. But what we would do is essentially, they would work with us to, we have integrations with like a caqh for example, where we would allow them to very quickly complete a profile.
Mike Manson (01:39) That then would go to the credentialing team to really kind of speed up the process. So, the way we help speed up process is like that initial phase of just collecting their data, you know, all of their background, all of their licenses, all that good stuff.
Phone Caller #1 (01:53) Yeah, yeah. Yeah.
Mike Manson (01:53) And then we actually have some automation built in to speed up credentialing quite a bit as well. I actually just ran a project with this with one oncology, you know, similar type of profile as cvl mso type model.
Mike Manson (02:08) Where they were centralizing a lot of their, of that process from their individual practices to their platform.
Mike Manson (02:15) Seems like you’re in a similar type of phase. So I wanted to see if you were even open to just a brief conversation on what that would look like.
Phone Caller #1 (02:26) So, the truth is we’re always open to doing things better and smarter, you know, and at the same time, I think, you know, it’s a longer obviously longer conversation of when and what all you offer and all of that, you know, maybe the best thing to do.
Mike Manson (02:46) Yeah.
Phone Caller #1 (02:49) I mean, when did you talk to Charles? How long ago was that?
Mike Manson (02:52) I talked to Charles about a month ago. He was open to the conversation. He mentioned that there was a large emr project happening right now and said, hey, you know?
Phone Caller #1 (02:55) Okay.
Phone Caller #1 (03:00) Yeah.
Mike Manson (03:02) This sounds very interesting. We’d love to connect, you know, give me a few weeks to kind of get a little bit more information on what we’re doing today.
Phone Caller #1 (03:04) Yeah… yeah… yeah.
Phone Caller #1 (03:11) We also are adding to our team, a VP over physician recruitment just.
Mike Manson (03:19) Okay.
Phone Caller #1 (03:19) To try to, you know, divide and conquer, and all that kind of stuff. So, you know, maybe when that person comes on, it’s even a better idea to, I don’t know, we just need to, Rl, datix, are you familiar with them?
Mike Manson (03:34) I am very familiar with them? Yep.
Phone Caller #1 (03:36) So, are you like an Rl? Datix? Is that sort of what you are?
Mike Manson (03:36) Yep. Yeah, we are, yes.
Phone Caller #1 (03:41) Okay. So that’s who?
Mike Manson (03:41) Yeah. With with, you know, I think, yeah.
Phone Caller #1 (03:43) Yeah, we recently implemented them. I say we, I wasn’t really.
Mike Manson (03:47) Okay.
Phone Caller #1 (03:49) Our credentialing team implemented them, you know?
Mike Manson (03:52) Okay.
Phone Caller #1 (03:53) So, you know, I don’t yeah, obviously, we can talk about whether, are you the same, are you better? Are, you know, are we happy with what we have, you know, all of that and I’m sure Charles probably didn’t in his defense, know any of that because of being new and he’s not over credentialing either, and truthfully, we implemented that just to be very clear at cardiovascular institute of the south. Okay?
Mike Manson (04:03) Yeah.
Phone Caller #1 (04:22) So, yeah.
Mike Manson (04:22) Right. Okay.
Phone Caller #1 (04:23) Do you understand how we function? We have, we have five different practices.
Mike Manson (04:29) Yeah, I saw like CCP. Yeah, I’ve been doing a lot of homework on you guys.
Phone Caller #1 (04:34) Yes. So, yes.
Mike Manson (04:35) One of the things that, sorry to cut you off. One of the reasons that, you know, I think it sounds like it would be worth exploring is, I think one of my colleagues had talked to someone at CCP who had mentioned that there was, a pretty large credentialing team that was doing a lot of manual like Rl, data?
Phone Caller #1 (04:55) Yeah.
Mike Manson (04:59) You know, it’s essentially a credentialing database where I think we go a step further as to actually like automating a lot of the work that the team would be doing to just make them a lot faster and more efficient. That’s where I’ve typically heard.
Phone Caller #1 (05:13) Yeah.
Mike Manson (05:15) I thought some folks would move over.
Phone Caller #1 (05:15) So, if you so real quick because I am going to have to jump but, you know, since you’ve been doing your homework, I guess you maybe don’t know this piece, I mean, so we started in 23 and, you know, it’s been.
Mike Manson (05:29) Yeah.
Phone Caller #1 (05:32) Lots of things that we’ve improved upon in terms of integrating and not just new systems and software but standardizing our processes across the platform and all that. So, of course, we’re prioritizing all of that. And so right now, credentialing and recruitment for that matter, is not.
Mike Manson (05:43) Yeah.
Phone Caller #1 (05:54) Standardized across. So, what I’m saying is that’s why I mentioned that cis uses our outdated but not necessarily everyone. And so, as we are evaluating each department and where there are wins to consolidate and best practices and new systems and blah, blah, blah and all that, you know, we’re open to talking.
Mike Manson (06:04) Yeah, yeah.
Phone Caller #1 (06:17) You know.
Mike Manson (06:17) Okay. Yeah. That’s kind of what I figured and I, you know, in the back of my mind, I know this is probably like a, not an immediate change because it is, you know, it’s a change that requires some analysis but.
Phone Caller #1 (06:25) Right. Yeah, exactly.
Mike Manson (06:29) So, would you be open to like a 15 minute overview of kind of what we look like and where we separate and, you know, at least you kind of have some information on it and then when the time comes, we can reconnect.
Phone Caller #1 (06:42) Maybe, but not until next month. I have a lot going on right now with recruitment and just trying to?
Mike Manson (06:47) Okay.
Phone Caller #1 (06:51) Yeah. Drinking out of a fire hose right now and we have acc, the big conference next week and just a lot going on.
Phone Caller #1 (06:59) But I mean, at some point, yeah, I’m open if you want to shoot me an email. I’m happy to hold on to that and continue kicking this can down the road and see, you know, see where this goes.
Mike Manson (06:53) Yeah, yeah.
Mike Manson (07:11) That’s perfectly fair. I’ll send over. I’ve got a, I put together sort of a one pager on what I know about you guys where I think we can have an impact. And like the folks I’ve talked to on sort of more of the recruitment side, they see value in like I said, it’s you know, as I’m sure, you know, getting providers to do anything as far as getting on a keyboard and filling out forms is a pain in the butt. So, I think we do have some statistics around how we help with retention.
Phone Caller #1 (07:35) Yeah.
Mike Manson (07:40) By getting them a smoother onboarding process, so I can send over some information on that.
Phone Caller #1 (07:43) Okay. Well, good. Yeah, we definitely, yeah, definitely open to like I said before improving and all that. So.
Mike Manson (07:46) Yeah.
Mike Manson (07:52) Okay. I’ll send some information over. I’ll put a reminder to reach back out in a month and see if we can find a few minutes.
Phone Caller #1 (07:53) Okay.
Phone Caller #1 (07:57) Okay. Sounds great.
Mike Manson (07:59) All right. Thanks Michelle.
Phone Caller #1 (08:00) Bye bye.
Mike Manson (08:01) Bye bye.