Transcript
Jennifer Tidwell (00:00) hey, Jason.
Jason Zednick (00:01) Hey, Jennifer, how are you doing? Okay? How are you?
Jennifer Tidwell (00:07) Glad the week’s half over.
Jason Zednick (00:09) Yeah, me too. I’m really living for the weekends at the moment. Hey?
Jennifer Tidwell (00:13) Kara, hey, Kara. Hey, again, Jen… long time, no talk. I know.
Jason Zednick (00:23) I’m also trying to figure out zoom changed their UI, and I can no longer disable the waiting room in the call like I used to, and I’ve not yet figured out how to do that. It’s driving me crazy.
Jennifer Tidwell (00:41) So, you gotta let everybody in. I.
Jason Zednick (00:43) Gotta let everybody like, yeah.
Jennifer Tidwell (00:44) You didn’t have to do that before.
Jason Zednick (00:47) Before I could like go and I could say there was a setting and I could just open up like the people thing and say disable waiting room and it would let you in automatically. Oh, but they changed the thing, the UI, and now I don’t know where that is. Maybe I’ll have to log in to like my zoom. And I don’t know. Yeah… change is hard. Change is hard. That’s… the moral of the game?
Jennifer Tidwell (01:17) Sometimes it is, isn’t it… especially when things don’t work the way you want it to.
Jason Zednick (01:24) I know, speaking of which, mpdb, yes. So.
Jennifer Tidwell (01:41) Tara and I were talking about that just a little bit ago.
Jason Zednick (01:44) Yeah. A couple of things. So like I… did not see SME Delaware in our list of entities that we were authorized for. And when I say me, someone else was logged in and we were looking at it together, I don’t have that.
Jennifer Tidwell (02:07) It’s probably because we’ve never used any of the other entities except for complexcare solutions and the CCS medical practice. Pllc, those are the only two that we’ve been using all this time. And if you recall, I was sent, I think we sent you guys the dbid list for all of the entities because we thought we were going to have to, you know, put all of them into play at some point. But now we’re not doing that. We’re only going with SME Delaware, but I can’t get into the account to give you guys authorization because I need to get with the owner of SME Delaware and he’s hard to get a hold of. So, at this point, we need to just leave them all as going through the complexcare solutions, which is what we’ve been doing all this time.
Jason Zednick (02:58) I’m sorry, can you give me that list of the ones we were using again?
Jennifer Tidwell (03:06) So, I can just, can I just pull up an old, like a recent, I… can just pull up a recent CCS one, right? And then that dbid number that’s on there will just be the one that you need.
Jason Zednick (03:24) Ultimately, yeah, ultimately. Yeah, I really, I’m trying to just sort of understand. But yes, to answer your question, what we really need is just the CCS dbid, right? Because I did see that one like that one I saw.
Jennifer Tidwell (03:39) CCS is the one we need to use until I can fix Delaware.
Jason Zednick (03:43) Okay. So.
Jennifer Tidwell (03:44) I’m going to put this in the chat. This is from one, this… is the CCS entity dbid that came off of a file that we just got approved, just got ready.
Jason Zednick (03:56) Or whatever. Okay, great.
Jennifer Tidwell (03:59) Was just ready marked ready March eighteenth. And so Kara and I were talking about that.
Jennifer Tidwell (04:05) She’s got one where the it’s been ready for 10 days or it’s been ready to go. The app has been complete for 10 days. And when she emailed support, they said it’s because the npdb isn’t right? And it’s for the recred, but all the other, all the new files are running. So, I don’t know why the recred file isn’t running?
Jennifer Tidwell (04:29) Because all of our new files, our initials are going through, I’ve got this whole list of things that have been marked, ready with the old ccsdbid, but they told Kara that her file isn’t being run because there’s an entity dbid problem with the npdb that they’re trying to resolve. And so that needs to not be a problem however you can fix that.
Jason Zednick (04:55) Yeah. Well, that’s sort of. So having the ccsdbid helps… I, but,
Jennifer Tidwell (05:06) that’s how we’ve been running them all this time.
Jason Zednick (05:08) So, yeah, the difference is, well, I’m going to say the difference, I don’t actually understand the difference. I want to be clear about that. Like the way providers… are enrolled and queried by us through mpdp is different for you than it is for everyone else. And what I need to understand is, okay, how… do I untangle that? And now just run through CCS and then eventually replace that with SME Delaware. But.
Jennifer Tidwell (05:49) We, but we haven’t had this problem all along. So I don’t know what has changed. This hasn’t been an issue all along. And we’ve been assigning them to either the medical practice or to CCS. And it’s been working all this time. So, why would it not be working all of a sudden now because you tried to change it to Delaware?
Jason Zednick (06:10) Possibly, yes. But that question, that is my question as well. I am not understanding.
Jennifer Tidwell (06:18) Because the initial files are working with CCS. So why wouldn’t the recreds work with CCS?
Jason Zednick (06:27) Did you roster those initials to the CCS account, those providers?
Jennifer Tidwell (06:34) Yeah. I mean, we still update the practice tab to the proper account on every file. And I mean, you’re the only credentialing… people we have. So I mean, this is the only system we use. So everybody’s in here.
Jason Zednick (06:51) Can you do me a favor? Can you show me that real quick?
Jennifer Tidwell (06:58) Possibly if I can figure out how to share screen two.
Jennifer Tidwell (07:08) Can you see, let me know when you can see, oh, wait, I gotta hit share. Maybe that’s helpful.
Jason Zednick (07:15) Yeah. There we go there.
Jennifer Tidwell (07:16) We go. Okay. So this is the file that Kara’s working on that’s been ready. Well, the app was complete like 10 days ago or something. It’s still not ready, but it’s been assigned and this, so CCS medical practice and CCS… are the only two we’ve ever used.
Jason Zednick (07:43) Do you, so you add the you?
Jennifer Tidwell (07:46) Add the product? We’ve only ever used medical practice or CCS ever. So we haven’t changed anything on our end. So if it’s CCS, then we check CCS and then hit add to provider. And then it would be CCS here. And obviously, the medical practice wouldn’t be correct, but, and it goes based on where they live, where they’re licensed. So this is New York. So our New York is the medical practice. So this one needs to go away. But this is what we’ve always done. It’s only ever been these two forever, and ever since we signed up with medallion, do.
Willie Bennett Etenda (08:28) You have to check one of those primary things to say yes or no because it looks like no is selected.
Jennifer Tidwell (08:34) Well, it’s but it doesn’t usually matter. Oh, okay. You need to, but they still run anyway. But then when you go to. So here’s Victoria Liu right here, she was just marked ready on the eighteenth. Hers is running just fine with CCS.
Jennifer Tidwell (08:55) Complexcare solutions here’s? The dbid.
Jason Zednick (08:58) That’s the, and,
Jennifer Tidwell (09:01) this is an initial file. So, I don’t.
Jason Zednick (09:07) that three nine nine seven ending in four, four is the CCS dbid, right? Yeah.
Jennifer Tidwell (09:13) That’s what I just put in the chat, I think.
Jason Zednick (09:15) Yeah, it is. It is okay. So, okay, great. So follow up question. So, where, so all you do is, add the location like that. Yeah, your team does not log into npdb and add, no, no.
Jennifer Tidwell (09:33) We don’t do anything, never have I?
Jason Zednick (09:36) Knew it. I knew that had to be the case. Okay?
Jennifer Tidwell (09:39) It’s always, we’ve given, well, we’ve given you guys authorization to do that, but like on this one, see, it says it’s in progress.
Jason Zednick (09:50) Wow. And.
Jennifer Tidwell (09:52) the organization name is gone. I don’t know what entity dbid, this is, maybe that’s the medical practice, but the name’s not on here anymore. And I don’t understand why, like what is happening?
Willie Bennett Etenda (10:06) I thought that the CCS, the one that’s chosen was just, for New York collaborators, that everyone else got the CCS LLC. No… okay.
Jennifer Tidwell (10:28) Well, actually… you’re right? Cindy… so this should be CCS.
Willie Bennett Etenda (10:43) Because.
Jennifer Tidwell (10:43) all of the NPS are aligned to SME, Delaware now. So you’re right? Cindy.
Willie Bennett Etenda (11:00) So, she wasn’t working properly in the beginning but I guess it wouldn’t matter now, right?
Jennifer Tidwell (11:05) But it wouldn’t matter. It shouldn’t matter on this file because whether we choose medical practice or CCS, the npdb should still work. You know what I mean? It should still run.
Willie Bennett Etenda (11:15) Yeah.
Jennifer Tidwell (11:17) Because they’ve because they’ve been, they’ve both been in the system and these are the only two we’ve used for the last two years. So there’s no reason that it shouldn’t be working now. If it’s working, it should not, there’s no reason it shouldn’t work on the recreds if it’s working on all the new files, right? Like.
Willie Bennett Etenda (11:36) Yeah, I agree. And her wording from support in the message says the file is holding until npdb is configured correctly?
Jason Zednick (11:49) Yes. So that… that’s what I’m getting to the bottom of that’s. What I’m working on right now. And this has been helpful immensely. This gives me, I mean.
Jennifer Tidwell (12:07) Basically, we haven’t changed anything like we tried to get you to do Delaware, but you can’t get it to work because you can’t get the authorization and get in. But now it’s all back to the same as it was before until I can get Delaware fixed like that’s where we’re at like just revert everything back to how it’s been. Yeah.
Jason Zednick (12:25) Exactly. So what I’m going to do is that’s what I’m going to attempt to do on my end which should be straightforward. And you would think because I now understand and if it is not, that gives me this gives me the reference and the language to take back to my team and be like, no, this is what we’re doing. And this is why last question, I think when I used to send you emails and be like, oh, they’re telling me this person has to be associated to this account. It was just the practices that’s what you were doing, yes, great. That’s immensely helpful.
Jennifer Tidwell (12:54) And that’s the part this practice tab is the part that when we talked to your engineer that time, he was like, I don’t know why you guys do this in the first place because you shouldn’t have to because it shouldn’t affect your npdb running. It should because this is more payroll payer, enrollment driven than anything. Yeah.
Jason Zednick (13:15) I think, but.
Jennifer Tidwell (13:18) We never really hammered all of that out and how to resolve it because we were, we thought we were going to have to add all 20 plus of those entities and switch that. But now that’s changed and.
Jason Zednick (13:27) You know what?
Jennifer Tidwell (13:28) I mean, like there’s just, there have been so many changes. So we just need to put it back to the way it was and make it.
Jason Zednick (13:34) All, until I can fix. So here’s what I think is happening and this is going to help me triangulate… that. I think somebody… sort of set that up for y’all and the people I’m talking to just aren’t clued into it. But knowing now like what you did that helps me trace it back. So I can say like, no, they’re doing this. So like go find the thing that’s looking at that.
Jennifer Tidwell (14:03) And it doesn’t make sense that it’s still working on the initials and it’s not working on recreds, like where’s the stopgap there? Like that doesn’t even make any freaking sense.
Jason Zednick (14:12) I think I would think it would be the reverse, right? Right? Like the recreds are already enrolled. So it should be fine initials. So,
Jennifer Tidwell (14:19) should be stopped and they’re not being stopped, right?
Jason Zednick (14:22) Yeah. Okay. We’re on the same page here. Okay? This gives me a lot of information I can now bring to people. No guys you need to look at this.
Jennifer Tidwell (14:31) Yeah. Tell them to just put it back to the way it was and pretend like we never talked.
Jason Zednick (14:36) And then everybody until we fix Delaware is just,
Jennifer Tidwell (14:40) yeah, it’s just, it’ll just be CCS until we can fix it because I can’t I gotta get with him because he’s got the access and I can’t log in without him because you need to pick a code and all, you know, all that. Yeah.
Jason Zednick (14:52) Yeah. So that’s great. So, I’ll work on reorienting… to CCS and then you can work on talking to him and I think we need to be set up as agents. I don’t think we’re agents at all, but we can have that conversation when, okay?
Willie Bennett Etenda (15:09) Thank you, Jason. And just so you know, this file will expire at the end of this month. So, I think the 20 seventh is probably the latest that I could have time to have everything processed. So, if you could just keep me in the loop or send me any emails, me too about a particular provider, me and Jen.
Jennifer Tidwell (15:31) Yeah, please. Yeah.
Jason Zednick (15:34) Absolutely. What is the name of this provider?
Jennifer Tidwell (15:37) Maneca, M a NEC a Jean Baptiste?
Jason Zednick (15:50) Yes, I will work to like, I’ll do everything I can to make sure we get this working before that expires. I’ll do my best.
Willie Bennett Etenda (16:01) Okay, perfect. Thank you, Jason.
Jason Zednick (16:03) Absolutely.
Jennifer Tidwell (16:04) Thank you, man. Thank you. Okay. I don’t think I had anything else. I don’t think we’re Kara, and I still gotta try and reconcile the roster. We haven’t had time for that. We haven’t done that, looked at the roster yet. Okay. Unfortunately, it’s not been at the top of my list of things to do.
Jason Zednick (16:28) Yeah, I know.
Jennifer Tidwell (16:29) It needs to be, but it hasn’t been.
Jason Zednick (16:32) I, yeah, I often feel that.
Jennifer Tidwell (16:35) Way, I haven’t very, I have a pretty big list of things to list of things to do and they’re all a priority. So, the problem is trying to figure out which one really is the priority 100.
Jason Zednick (16:47) Percent.
Jennifer Tidwell (16:49) My whole list is on fire. So I don’t know which one to try and put out first, right? Like isn’t that the way it goes whichever?
Willie Bennett Etenda (16:56) One is burning your butt, whichever one is burning your face.
Jennifer Tidwell (16:59) They’re all.
Jason Zednick (17:00) burning.
Jennifer Tidwell (17:01) me, Muriel, all of them are burning me. Oh, no.
Willie Bennett Etenda (17:05) Well, Jason, I did have one file that I wanted to talk about. It’s a file that’s already completed, but it’s another example similar to the one I discussed the last time where this one actually has the board certification header. The number is incorrect compared to the PSV, it has one extra number in it. Let me see.
Jason Zednick (17:31) I’m going to.
Willie Bennett Etenda (17:32) Try to share my screen. Yeah.
Jason Zednick (17:34) Please. So you,
Willie Bennett Etenda (17:36) can see the example I’m referring to.
Jennifer Tidwell (17:43) We’re just on the lucky list with people making mistakes right now.
Willie Bennett Etenda (17:47) Well, things… happen. None of us are human. Hold on. Let me get back to that screen so I can hit the share button where?
Jennifer Tidwell (17:58) Is it? None of us are human? Is that what you just said? Mary? We’re all human? We’re all human?
Willie Bennett Etenda (18:07) Okay. All right. So, Jason, you’re seeing yourself, right? I.
Jason Zednick (18:12) am seeing myself. Okay?
Willie Bennett Etenda (18:14) Give me one second.
Jason Zednick (18:15) Yeah.
Jennifer Tidwell (18:16) Now, I’m having to see him twice. So cut it out.
Jason Zednick (18:19) It’s been much, is it?
Willie Bennett Etenda (18:20) Showing what I have on the screen now? Yeah?
Jennifer Tidwell (18:24) Okay.
Willie Bennett Etenda (18:25) So… let me make this bigger. Yeah.
Willie Bennett Etenda (18:34) So, here we have Kimba, this is the header to her primary source verification for the board cert. And there’s one extra two in the center here that’s not reflected?
Jason Zednick (18:46) Over here.
Willie Bennett Etenda (18:49) So, I’m not sure what’s been going on lately.
Jennifer Tidwell (18:54) Where is that coming from? Where it says the one extra two that’s just on the list?
Willie Bennett Etenda (19:01) No. So, this is the page before this page. So it shows you the header for your primary source verifications, board cert is usually the first thing this is the page that you land on when you select board cert. And then when you scroll down a page, this is the actual PSV document. And there is no extra two in here at.
Jennifer Tidwell (19:23) Least the PSV is, right?
Jason Zednick (19:25) Here’s where it’s coming from. I can show you.
Willie Bennett Etenda (19:29) Let me figure out how to stop sharing.
Jason Zednick (19:34) Okay. You.
Jennifer Tidwell (19:35) Figured it out. Good job.
Jason Zednick (19:39) The.
Jason Zednick (19:46) gimbal, there we go. It’s because in the system, the certification… record itself has that extra two in it. So it’s just linking it’s just saying like, oh, that’s the one. And then here’s the evidence.
Jennifer Tidwell (20:07) Is that what the provider typed in the data entry field? Maybe? Yeah.
Willie Bennett Etenda (20:13) That’s what that would be, right?
Jason Zednick (20:14) Yes. Yeah, gimbal.
Jennifer Tidwell (20:17) So, okay.
Willie Bennett Etenda (20:19) So,
Jennifer Tidwell (20:19) okay. It’s gimbal’s fault. So, if you, that’s what I was just going to say, if you go to edit she entered the number wrong, that’s why it’s there, so.
Jason Zednick (20:27) I’m going to delete that too. I’ll save it. Okay?
Jennifer Tidwell (20:30) But that’s no, that’s no harm. That’s no harm. No fault, right? It was.
Willie Bennett Etenda (20:35) Caught during the audit and it was fixed on the checklist. So it’s no problem. I just, I wasn’t sure how that came to be, but now we know.
Jason Zednick (20:43) Yeah, yeah.
Willie Bennett Etenda (20:45) Operator error from the provider when she entered her details. Okay? Now, I know where to look for that. Yeah.
Jason Zednick (20:52) And, you can check like on most of these pages, there’s this like updated on and you can click that and it’ll give you the history and you can.
Willie Bennett Etenda (21:00) Yeah, I’m familiar with that little button. Great… as.
Jason Zednick (21:06) Long as it was not me that’s all I’m looking for?
Jennifer Tidwell (21:11) We all feel that way. Yeah, as long as I didn’t do it, yeah.
Willie Bennett Etenda (21:20) Oh, my gosh.
Jennifer Tidwell (21:21) All right. Anything else? I?
Willie Bennett Etenda (21:24) Just, Jason, I wanted to give you a heads up. I sent you an email in… reference to a provider who’s on medical leave of absence and we need to extend her expiration. Date. So, I don’t know if you got it yet, but I just wanted to give you a heads up that I sent that to you today?
Jason Zednick (21:43) I believe I did get it. I have not read it yet though. Okay, perfect. Because, I remember seeing it. Okay, good. Yeah, yeah.
Willie Bennett Etenda (21:51) That’s it for me.
Jason Zednick (21:53) All right. Great. Well, yeah. Well, I’ll pull that email up. I’ll give it a read and email you back… and.
Jennifer Tidwell (22:01) Let us know what you find out about the npdb so we can make sure we can get our recreds through this month. We got to get that fixed.
Jason Zednick (22:09) Yes, yeah, absolutely. That is very high on my list.
Jennifer Tidwell (22:13) Okay. Just keep us posted. Yeah. So we’re not freaking out and emailing you because that’s what’s going to happen.
Jason Zednick (22:18) Yeah, I know.
Jennifer Tidwell (22:19) If we don’t hear anything, we’re going to be like what up dude? Kara’s, going to email you and you ask the same thing and I’m going to email you the next day and say, what are you doing? You don’t want that? You don’t want that every day?
Jason Zednick (22:29) From us, I really don’t so, I’m going to have to figure it out that’s just what it is. All right. Well, thank you all. Appreciate your time. Thank you. I’m going to go share all of this mpdb stuff you shared with me. I think that’s going to get me a lot closer, okay?
Jennifer Tidwell (22:50) And if I, as soon as I can figure out the SME, Delaware mpdb access and all that stuff, I will, I’ll let you guys know when I can update it and give you guys authorized agent access.
Jason Zednick (23:01) Yeah, exactly. So.
Jennifer Tidwell (23:03) We can switch that over. All right, cool. Thanks Jason.
Willie Bennett Etenda (23:07) Thank you.
Jason Zednick (23:09) Have a great rest of your day, okay?
Jennifer Tidwell (23:10) You too. Thank.
Willie Bennett Etenda (23:11) You. Bye.