Transcript
Phone Caller #1 (00:00) hello, you have reached sentara, healthcare one 800 contact center. If this is a medical emergency, please hang up and dial nine one one or proceed to the nearest emergency department.
Kirsten Neville (00:00) Hello, you have reached the end?
Phone Caller #1 (00:13) We value your opinion and would love to hear about your experience. Your feedback will help us make your next visit even better. Please stay on the line after your call to answer a few questions regarding the service you received today. Your call may be recorded for quality assurance purposes. If you are calling for assistance or have questions for sentara, mychart, you can also get help online. Thank you for calling sentara. My name is Debbie. How can I help you?
Kirsten Neville (00:48) Hi, there, I’m hoping you can help me. I’m looking for, I want to get in touch with Melinda Hancock. She’s the chief financial officer for sentara, and I’m hoping I can find out which facility she works out of.
Phone Caller #1 (01:06) Okay.
Phone Caller #1 (01:16) All right. Hold one moment.
Kirsten Neville (01:18) Thank you.
Phone Caller #1 (01:54) Thank you for calling sentara, Norfolk general hospital. If this is an emergency, please hang up and dial for information about a hospitalized patient. Press one. For the emergency department. Press two. For additional departments. Press three. If you have received a call from the number you dialed back and don’t know who called, press four, press zero or remain on the line for the next available operator, press nine to hear these selections again.
Phone Caller #1 (02:44) Since operator.
Kirsten Neville (02:46) Oh, hi. I was looking for Melinda Hancock. If you could help me find… out where she works exactly.
Phone Caller #1 (02:57) How do you spell their last name?
Kirsten Neville (02:59) H a NC o CK. She is the chief exec, excuse me. She’s the chief financial officer.
Phone Caller #1 (03:11) Okay. One moment.
Phone Caller #1 (03:27) Okay. It doesn’t say what location she works at. So, it’s got to be a corporate. Let me see if I have an office number.
Kirsten Neville (03:38) Okay. No worries. I think I have her office number. I just wasn’t sure about. We were trying to send her a gift, so.
Phone Caller #1 (03:46) Oh, yeah. It doesn’t it doesn’t give me like a location for where she’s at?
Kirsten Neville (03:55) Okay. No worries at all. Thank you so much.
Phone Caller #1 (03:58) Okay.
Kirsten Neville (03:59) Thank you. Bye.
Phone Caller #1 (03:59) No problem. You’re welcome.