Transcript
James Donachie (00:00) you wasted no time. St Patrick’s day gone. I forgot about it. My.
Lindsay Prior (00:08) Daughter’s like very scared of this whole like leprechaun thing that people do. And I don’t do it. I’ve never done it. I’ve never participated because I think it’s really unnecessary parenting mental load. And she… had such a hard time yesterday at school with all the other kids being like wanting to talk about it and be like excited about it. She wanted to be like,
James Donachie (00:37) I can’t.
Lindsay Prior (00:38) do it is.
James Donachie (00:40) The leprechaun thing like the mischief… that takes place like either in their bedroom and, or it’s.
Ashley Griffiths (00:50) just like more nonsense that parents have created as like an additional responsibility to do for like every one of these little nonsense holidays. It’s so frustrating.
Lindsay Prior (00:59) Do you have kids around you right now? Ashley? No, like physically around you? Okay. Yeah, I like straight up look. I look my seven year old in the face and I was like, this didn’t exist until a couple of years ago. It doesn’t make any sense. It’s not a national holiday. There’s nothing good that comes out of it. There’s no lesson to be learned. So, we don’t do it. It’s not real same.
Ashley Griffiths (01:20) With the insanity around the elf? Oh, yeah.
James Donachie (01:24) I was just going to say, are you guys the Alfons because we?
Ashley Griffiths (01:28) Caved on one last year, but we don’t go crazy like it stays in one room and our elf just kind of like moves around the room that’s it, you’re.
James Donachie (01:39) like, oh, santa sent one of the elves that only hangs out in the dining room.
Ashley Griffiths (01:43) It’s just watching like its job is just to watch and report back to santa and,
Lindsay Prior (01:47) if it doesn’t move, it’s just because it just didn’t feel like moving that night and that’s fine too. Real.
Ashley Griffiths (01:52) Low effort. Yeah, I.
James Donachie (01:55) know. I, that’s like a social media thing too. I feel like people are like feel like they’re like look at the arts and crafts that elf spent three hours on and you’re just like, oh, I don’t know how you chalk up, right?
Ashley Griffiths (02:10) Right. Insane. I.
Lindsay Prior (02:12) feel like Kim definitely would want to be here. She may just, we don’t always get the alerts like when these meetings are coming up, I’ll just ping her. She’s okay.
James Donachie (02:21) Ashley, while we’re waiting for that, so we have that meeting tomorrow, yes, with, okay. So I wanted to just get your thoughts.
James Donachie (02:32) I was just going to ask you at one point, I have a list I can send to Cynthia. Do you think it will overwhelm her? I?
Ashley Griffiths (02:44) Don’t really care.
James Donachie (02:46) Okay. Yeah. Okay. I.
Ashley Griffiths (02:47) Mean, like they have to fulfill it, you know, like they didn’t respond to us for two and a half weeks.
James Donachie (02:53) I, okay. I just knew that it was also like, I wanted to be like cognizant of like your relationship before. Yeah, I.
Ashley Griffiths (03:02) mean, I think you can say to her like, hey, I know this looks like a big list here, but we haven’t gotten a response in, you know, two and a half weeks. So we have a pretty significant backlog right now and just let her know like it doesn’t look like this every day, but this is just our.
James Donachie (03:16) backlog. Yeah. Okay. Yeah, I’m okay with that. I know that it’s your relationship. I think, I hope regardless of how frustrating my list is that she will still pick up your phone calls.
Ashley Griffiths (03:30) Yeah, I think so. I think so.
James Donachie (03:32) I just don’t want her to be like medallion block URL, like block that email. Yeah.
Ashley Griffiths (03:39) No, I think if you just like point out the fact it doesn’t always look like this is our backlog because we haven’t gotten anything.
James Donachie (03:46) Yeah. I figured we would also like, I’d also like make sure like that was like brought up there on tomorrow’s call. I’m really happy, that was there on that… as well. So, that was just the one thing I wanted to kind of chat with you about. Oh, and then for this group, just… like a quick level highlight, I’m going to be sending over in a little bit, Justin made the update. So they’re live in the platform. So, and then, he took Ashley’s document and responded to it. And so there’s like tips and best tricks. So, he wrapped it up yesterday, before he logged off, of course, missing our meeting by a little bit as he was going through QA, we’ll still have, our meeting, for him to kind of go through it, but it’s technically live. So, I was just going to, I can just, I wanted to send it to you, but yeah, I’m really excited about it. I think if it’s 90 percent perfect, that’s amazing. And then we can like work on the 10 percent. I know he was really, he kind of outlined where things were like what the reason reasoning why. And so I think that alone will also put a lot of hours in between it for the last two weeks. So that’s a I’m always excited about wins especially ones that I don’t know why they swirled over here. It just took Nick and I like, you know, knocking on every office door possible virtually. And, but we got it.
Ashley Griffiths (05:24) We appreciate that.
Lindsay Prior (05:25) Closer. We’re.
James Donachie (05:26) closer, yeah.
Lindsay Prior (05:29) I can see something that they’re going to call out. Do you want to know about it now? Or do you want to wait? Yeah.
James Donachie (05:34) You can tell me and I can bring it to Justin. Yeah.
Lindsay Prior (05:39) The insurance carrier is mismatch. It must be pulling some kind of old it’s pulling some kind of old policy or a different policy that’s not iv’s, policy consistently. Anyway. Okay. I.
James Donachie (05:54) can find out that’s.
Lindsay Prior (05:56) not practice. It’s the malpractice insurance. Okay?
James Donachie (05:59) I will bring that back over to him. I know we have the feedback from the other like the dba from Ashley yesterday too.
Lindsay Prior (06:10) Yeah. So.
James Donachie (06:12) I.
Kim Jackson (06:13) wanted James, I did find one that is high priority for me. It might not be high priority for everyone else but the group being able to choose multiple groups? Okay?
James Donachie (06:27) Being able to choose multiple groups on which for the filter? Okay? For the filter? Okay. Yeah.
Kim Jackson (06:34) You can choose like the drop down and do group name, but you can only choose one. Okay?
James Donachie (06:40) I wonder. I feel like that’s possible. I don’t mean no technical experience. I’m like, yeah, that feels like it’s fine. That seems doable. Okay. Justin’s like, so he,
Lindsay Prior (06:52) has the license in a different table than the rest of the information? Is that how you did it? Okay?
James Donachie (06:59) Yeah. And I cannot.
James Donachie (07:07) I’ll share after this call like it’ll be one of my, the documentation there, but that’s why I also wanted to get him on the, or get him to present it, and explain it. And then it will be better. I’m not going to say perfect, but hopefully we’re able to positively impact that the manual work. I think that’s going to be huge here. Cool.
Lindsay Prior (07:29) I’m sure there’s a solution in there. It’s great. Okay.
James Donachie (07:35) By.
Kim Jackson (07:35) the way James as well, it, when you do the filter, it only filters the top provider roster. It does not filter the provider license. Is it supposed to it?
Lindsay Prior (07:44) Doesn’t look like it’s supposed to. They look like two different things to me, but.
Kim Jackson (07:49) then there’s no filter on the provider licenses. I only wanted to see a specific group let.
James Donachie (07:56) Me, I’m gonna cap, I’m gonna capture him and like, well, we can’t we can ask him. I know he’s not gonna, I know he’s committed to helping us so, I can give him a little bit of a heads up beforehand. Well?
Lindsay Prior (08:12) You know, what, you might do is, well, it depends on if you’re comfortable with it, if you think it would be appropriate, James and Ashley, but I mean, you could give Ashley more a heads up that this is in there and just ask for her notes ahead of time. And then Jason, Justin will be blindsided during the meeting because I mean, we can look at this right now and give you a couple of things, but she’s taken a lot.
James Donachie (08:39) Was I have the document from him? That like it’s it was the things that she lined up perfectly?
James Donachie (08:46) And then he put like Justin’s notes and tips and tricks and reasonings, why underneath like each one of her priority things of like, what he did, kind of like the re, like the reasoning. So it’s like it was nice and memorialized because that was one of the things I wanted. And so I was going to say that I was going to just send an email to our credentialing, everyone on there saying you should see it now here’s. The document, and then kind of go with it, go with questions. So that was, I’m in alignment. I think that’s a good idea because I know a half hour goes by quickly, when you’re digging into digging.
Lindsay Prior (09:26) And some of this stuff like probably wouldn’t even require conversation. It would just be like the malpractice, some of the other stuff’s more nuanced, but some of it’s not this.
Kim Jackson (09:38) Is huge already though. This is awesome.
Lindsay Prior (09:40) Yeah, it’s a lot of work. Yeah.
James Donachie (09:43) Well, that’s I’m glad we’re where, we got different things going on and we’re pushing.
Lindsay Prior (09:53) Some good things are happening. Some good things are happening. Well.
Kim Jackson (09:57) We.
Lindsay Prior (09:59) did our training for New Jersey and the positive steps team on our end yesterday, and they started submitting requests today, I think or, no, they started submitting requests yesterday. We helped them submit one yesterday. Okay?
James Donachie (10:19) Minnesota.
Lindsay Prior (10:20) Submitted her first request today. Okay?
James Donachie (10:24) Minnesota today, New Jersey and Pennsylvania yesterday. Okay. This is great. This actually lines up really nicely, so.
Lindsay Prior (10:32) Just so you know, like there’s some starting to see some activity in there. I wanted to give you a heads up. So I was, I mean, I, right now, it’s still too early to know really if the processes are being followed. They’re mostly still in intake, which makes sense. They’re still in the right time frame, but.
Kim Jackson (10:51) But.
Lindsay Prior (10:53) yeah, just so just kind of a progress report there. Okay?
James Donachie (10:58) That’s great. This is working. I love when plans come together. I have my check in with Nick with Alex and his team tomorrow, so this will pair nicely, because now I can say you should see, let’s open up the platform. See this, right?
Lindsay Prior (11:22) Yeah. I didn’t see Kim. I don’t know, I know like I feel like you’re so good at like your eyeball going directly to like, you know, something that we have a question about. I’m not seeing anything jump out at me right now that’s like something that medallion needs to like fix. I think, you know about everything.
James Donachie (11:46) Okay.
Lindsay Prior (11:48) When did we email?
Kim Jackson (11:50) Him about that provider that we needed to get updated?
Lindsay Prior (11:54) I just submitted a ticket, the one from Tamika. Yes, I just submitted a ticket. Yeah, James, I just submitted a ticket for Allison, Annette. Okay. A LIS o N. And the last name is a NNETT, she just submitted a tricare request… incorrectly. So I just asked them to cancel it so she can resubmit it correctly. It’s not that big a deal but it would be better to do it, right?
James Donachie (12:26) Oh, okay.
Lindsay Prior (12:27) On our end, on our end, we submitted it wrong. And then I think actually, the other thing I was thinking about Kim was that drop down menu. Do we want to show him that? Yes. Let me show you.
James Donachie (12:45) Okay.
Lindsay Prior (12:47) All right. So, we were setting up New Jersey, but we got feedback that this was happening in Pennsylvania as well. So I’m just going to choose like a random group just to see if it happens again, hopefully, we can recreate it. Okay? So if I want to add an enrollment for the group… I’m just going to choose tricare. Okay? In this drop down, first of all, I don’t know if there’s a way like this is more of an ask, right? This would be kind of a revision, see how it says undefined practice locations in North Carolina. I’m just wondering if there’s a reason why these don’t have little check boxes next to them. And if there’s a way we could check all locations in the group?
James Donachie (13:47) Okay. But.
Lindsay Prior (13:49) That’s more of like an ask, I don’t know if that’s already in the pipeline. But the glitch that we wanted to show you is like this group has, you know, a whole bunch of locations for sometimes like it’s working right now, you come in here and you can just click all the locations and it’s real like pretty. And even if there’s a lot of locations that’s not very like cumbersome but other times let’s see if I can recreate it now that we’re showing it to you.
James Donachie (14:19) You wouldn’t be the first person that magically started to behave today. I had someone say that this was frozen for them and they weren’t able to scroll like up or down just like in general. Oh… and not doing that, they’ve closed out of their browser, you know, in between meetings and then reopened it and it worked. I’m like, I believe you that it happened.
Lindsay Prior (14:49) Oh, my gosh. I.
James Donachie (14:50) Feel like super sorry. I’m like I can’t submit a support ticket. If we can’t reproduce it. They’re going to laugh at us.
Kim Jackson (14:56) Well, we can always send the video. We do have a video of it happening. Oh, we.
Lindsay Prior (15:01) Do, oh, that was her video that’s right? Yes. Okay. So, there’s no locations for this one. So, OK, well, anyways, basically, when you start choosing the locations from that drop down, you choose one location, and then it like stops the process and like pops you out of the drop down and then you go back to the drop down, go back and choose the location. It pops you out. You go back. So instead of, click, it’s click drop down, click, drop down. It’s definitely just a glitch because it doesn’t happen every time but I didn’t know if there was a solve for it.
James Donachie (15:41) Yeah. My one like basic, like it question that I always get is, are they using like edge as their web browser? Do you think?
Lindsay Prior (15:53) We are, we do use it. Yeah.
James Donachie (15:55) Okay. I’ve been told, I don’t know if that’s actually true or if this is someone just like, you know, well.
Lindsay Prior (16:03) You guys are Google, so use Chrome, right?
James Donachie (16:05) They’re like they’re like, yeah, Chrome, but, I have a, they said that like for whatever reason, Chrome sometimes works like works better or they said firefox, I don’t know who uses firefox anymore. I’ve got.
Kim Jackson (16:19) One, do you want me to share my screen? Yeah.
James Donachie (16:21) Yeah.
Kim Jackson (16:25) It’s not going to do it now. But so I have this one here and I go to click and add one and it just pops away. So then I have to click back up here again and add another one. And then it goes.
James Donachie (16:38) Away. Oh, interesting. It’s.
Kim Jackson (16:40) just so weird. And it just does it after every single one and.
Lindsay Prior (16:44) Like New Jersey has like 100 clinic like 100 clinics in each group, Pennsylvania has 110. So it gets a little, it gets, it adds a lot of time on in the end. Yeah.
James Donachie (16:56) Okay. Yeah, that is weird. Okay. Let me, but,
Kim Jackson (16:59) it doesn’t happen all the time.
James Donachie (17:02) That’s even that’s I’m glad that it’s manic. Okay. Let me, I don’t know what the time.
Ashley Griffiths (17:09) Frame is not the worst thing in the world, you know, not going to stop us from doing what we need to do, but would definitely be great if we could. And edge is the recommended browser at Ivy, right? Because of our firewalls and stuff.
James Donachie (17:20) I believe it. Yeah, I’m sure if you guys, if we were using edge, we, you know, and you guys were saying Chrome, I’d be like, yeah, my it person told me edge is better. So I don’t know it’s the line I was fed and I’m just passing it along that’s pretty funny. Okay. Well, that, that’s… great. The one other thing I wanted to share with this group, Ashley, I don’t I’m going to guess that Nick is probably going to share it with you and Jen, but I think it’s important for this group because it’s big news for medallion is that we have a new coo here… and that is a direct response for some of the things that we’ve been seeing not just you guys, we, you’re on the advisory board. So those are all some of the action steps they have officially started. And so they’re getting ramped up to speed. So I am going to imagine that they are going to kind of be reviewing building out processes, evaluating where things are, where things are working, the incidents that like I submitted, you know, how I told you about them, I have time to explain them. So they’re being heard and kind of going through getting through. I don’t think everything will be changed overnight, but I do think it’s like a big step, you know, from the medallion leadership team of like how they’re kind of like addressing it. And so I’m going to apologize to Nick if that was his big news to share during the executive thing. But because this team we’ve worked on so many things I did, I’ll pretend I.
Ashley Griffiths (19:10) don’t know.
James Donachie (19:11) Yeah, just, yeah, oh my God, I just think it’s really important because it’s like those are the kind of the commitments. And so as we’re seeing things kind of move forward and improve, I know that we’re putting things in place internally like we’re not just like saying it like that was the big first step was to get that person and their experience and have them evaluate and improve.
Ashley Griffiths (19:38) That’s great to see that come.
James Donachie (19:40) Out. We had a, we had a SVP. I don’t know. I think I’m on that. It’s a new role. Yeah, it’s like a new, it’s a new role. Yeah, cause just like the amount of, I mean, these are all like, I guess like great problems to have, right? Like similar to you guys acquiring new practices and stuff. We went through a lot of line acquisitions and so with new clients, new products, we had our operations teams were like kind of like more siloed, like, they reported up either to a director. And then there was a SVP that was like into them. Now we’re adding like a, the coo to really who’s also comes from scaling tech companies, looking at these types of things. So, I, it’s all exciting stuff for us. It’s just makes sense for like as we’re continuing to mature and grow to make sure that there’s that executive level there. It’s great. Yeah.
Ashley Griffiths (20:43) No, it’s good, for me to know now because we have actually, our RCM offsite next week, our leadership offsite. And so my whole segment is really about like our medallion journey and our partnership there. And so this is a good little tidbit if I can include it. Yeah, just as like a, you know, an evolution and kind of that relationship and the deposits that medallion has put into, you know, improvement and really listening and those kinds of things cause that’s kind of like what I want to highlight is just like the responsiveness of you and Nick and really like coming to the table as a partner to work through this and I think that that’s just such a great example of what has come out of our partnership and that willingness to be there and, you know, really see action rather than just a lot of, you know, words that I think we were kind of seeing before. Yeah.
James Donachie (21:37) I think I definitely think that some people were drowning a little bit, and so like restructure is a good thing like, you know, like as we grow, like what worked for your first 25 clients doesn’t work for your next 200, like we need that. And then as they kind of like built out products, bringing in like experts, I know like we, we’ve both shared. We seem to be optum people. You guys are getting some we’re getting a ton of optum people. I, my director worked at optum for like 15 years. So, it is kind of funny. So, but great, like a great company like, and so like they’re really going out and trying to like bring the, bring that to the forefront to like help drive and steer as well. Yeah.
Ashley Griffiths (22:27) Is the coo from healthcare?
James Donachie (22:30) They, I think they have like a blended experience. They’re they’re based in San Francisco. I can give you like I’m sure. There’s going to be like a release if it’s not already on LinkedIn. Yeah. And I can go and grab like the, thing they’re they were, I think they were at, I want to say one of the companies maybe like airbnb or Uber at one point, but really like process focused customer centric, like, scaling operations across like different products and services. I know like during our onsites, like one of the things we like talked about was, not just like hiring anyone, like there are several kind of like positions that we’re growing like everyone’s talking about AI, they want to bring in someone like, you know, like as we’re like going, it’s like not someone who can just word salad AI, but like is actually doing it has kind of scaling it. And so, those are all kind of the things. But let me see if I can find his deck. Oh, Ashley, I’m just like I was just thinking about this, your delegation. I didn’t get it for keystone. That just came to my mind. You’re going to send me over, the delegation? Yes.
Ashley Griffiths (23:55) I have not done that yet. It’s on my list and I,
James Donachie (23:57) haven’t done it. Okay. I just wanted to make sure I didn’t miss it. I’m like we’re talking about all these things like, to improve. And that was, I’m like I did.
Ashley Griffiths (24:04) Submit everything else over to keystone. And the person I was working with is just on an indefinite leave. Just her auto response says she’s out of office with no return date. So that’s great. But I did send everything else over like our application and our audit information. So I don’t think it’s a big deal that we don’t have the agreement over yet because I haven’t even gotten a response to that yet. Okay? But I will get that over to you. I keep forgetting it is on, my weekly planner. It’s on there. I just keep skipping it.
James Donachie (24:36) That’s okay, indefinite leave. That’s like a very european like, right?
Ashley Griffiths (24:41) Like how do we sign up for that? Do you get paid the whole time or?
Kim Jackson (24:45) I feel like that’s a keystone thing for sure.
Lindsay Prior (24:47) Yeah, I think so too, depending.
James Donachie (24:49) On how depending on how my vacation goes, I might add more days down in Florida, right? Yes.
Kim Jackson (24:57) Speaking of next week, can we reschedule the Wednesday meeting, possibly to Friday?
James Donachie (25:03) Yeah. We can, we can do that. Let me pull up calendars.
James Donachie (25:17) What does… like… 10 or so? Sorry that’s 10 by 10. Does 12 30 work for you guys? I really have like 12 30 to two for you guys this time that’s wide open.
Ashley Griffiths (25:40) Next Friday?
James Donachie (25:44) How are we getting all the way up to the twenties? I’m like looking at the I’m like, I think we’ve missed a week somehow.
Kim Jackson (25:53) See, it works for me as long as my flight doesn’t get delayed.
Ashley Griffiths (25:56) Yeah.
Lindsay Prior (25:57) I’m pretty flexible that day.
Ashley Griffiths (26:00) You want to do a little bit later Kim?
James Donachie (26:02) Yeah. Do you, do you want to do later or do you want?
Kim Jackson (26:04) To, well, I’m flying home Thursday. I’m just, oh, yeah, for some reason expecting it to be.
Ashley Griffiths (26:09) We do one eastern or two 30. I don’t remember what you said, but one or two 30.
James Donachie (26:15) Two 30, two 30 eastern, that works for me. Okay? I’m gonna drag it over right now awesome.
Kim Jackson (26:26) And then we’ll use that for our Michigan orthopedes and Connecticut orthopedes?
James Donachie (26:33) Okay. Let me make sure this event… is set.
James Donachie (26:45) Perfect to that. Oh, I did, let me just, I’m gonna adjust this to make it make.
James Donachie (27:04) I know we have this one for 45. Okay. There we go. I think we are good, 12 30 my time, two 30 your guys’ time to 315?
James Donachie (27:17) And so it was Connecticut and, Michigan. I always think of those two states together.
Ashley Griffiths (27:26) Yeah.
James Donachie (27:29) Kim.
Lindsay Prior (27:30) And I reviewed their documentation, finished reviewing that this morning.
Lindsay Prior (27:34) Connecticut looks great. It’s ready to go. Michigan. We have a few more revisions just for ease of use. Okay? But we’ll have it to you as scheduled by Friday. We have a meeting, I think tomorrow to review it with the CBP and then… send you guys the final version that day or Friday.
James Donachie (27:59) Yep. Amazing. I have my great. Another thing. I could just, I can give the team a heads up on the two states, not that I expect them to have an opinion. I kind of just tell them and then that’s it. Oh.
Lindsay Prior (28:19) Actually, actually, we have a question for you.
Lindsay Prior (28:22) I don’t know if Ashley and Kim have a minute, but so, what we’ve been pondering as our next move in terms of the payers that we hand over to you guys is workers’ comp. And I noticed that workers’ comp is not like an option in the drop down menu in terms of like type of payer, you know, where it’s like commercial government, federal, you know, that kind of stuff. So, my first question is, do you all sit… like… can you help us learn whether we need to plan ahead for some proper build outs and setups for workers’ comp, or is it something that you guys already enroll with? Okay?
James Donachie (29:12) Who do you guys like? Who is your workers’.
Lindsay Prior (29:15) comp, everybody like a 1,000,000?
Ashley Griffiths (29:17) Medrisk, onecall vardavon, therapydirect, directpay, there’s like so many. Okay?
Lindsay Prior (29:23) And we.
Ashley Griffiths (29:25) most of them are through roster.
Lindsay Prior (29:27) Got it. That’s a good thing. I feel like, yeah, at least.
James Donachie (29:33) In my head, I’m like roster? Okay. Yeah.
Lindsay Prior (29:42) Now, you know that we’ll come with the ideas if that setup doesn’t exist, and that’s totally fine if it doesn’t exist, but if it doesn’t exist, we would want to know like early, so we can start to think about, you know, how it would function… what?
James Donachie (30:01) Day like, okay? So, next week we’re going to talk about Connecticut and Michigan… and I feel like that’s not a good time to bring in a special guest. I’m going to, I’m going to do some digging on my end. Yeah, and find someone… who’s going to give us no BS answer on like what medallion is full disclosure? I don’t have any clients that do work at criscom? Okay?
Lindsay Prior (30:30) Well, that’s good to know. Okay?
Ashley Griffiths (30:31) Yeah. I.
Lindsay Prior (30:32) mean that in and of itself is helpful. So, I mean, like for your like internal kind of knowledge, it would be like June, like we would love like as soon as these commercials are done to get these workers’ comps rolling. And like Ashley said, a lot of them are roster based. So, this is a question. And this is, this would be a great, as you’re having these conversations James with, you know, all your influence that you’re having, we’ve asked like several times like since the beginning of this literally from the beginning of this process, like.
James Donachie (31:10) How,
Lindsay Prior (31:11) does your payr enrollment team submit rosters? How do you pull information for a template like a roster template that a payr provides and wants us to send them? And we’ve never gotten anything close to an answer. No one’s ever been willing to show us how you guys do it. No one’s had any suggestions on. Oh, we filter by cred, date or we filter by hire date or we, there’s no information and that’s gonna be.
Ashley Griffiths (31:47) Like,
Lindsay Prior (31:48) key to this next step.
Ashley Griffiths (31:51) So, maybe.
Lindsay Prior (31:53) Maybe we even start there, yeah.
Kim Jackson (31:56) I think also another part of that, is there going to be any different requirements to the provider profiles for the roster management part as well, right?
Lindsay Prior (32:07) Right. So we.
Kim Jackson (32:08) would need to know that ahead of time to.
James Donachie (32:10) Get things prepared.
Lindsay Prior (32:11) Yeah, that.
James Donachie (32:12) Okay. I like this. I like things like thinking ahead and not us being like, hey, it’s June… this should, in theory, we’re.
Lindsay Prior (32:25) really glad you like that. I would.
Ashley Griffiths (32:28) Imagine confluent, does some workers comp, so I would think somewhere in the medallion world.
Kim Jackson (32:34) Well, we know they do prime for sure because prime was listed on one of our emails.
James Donachie (32:41) Yeah, that’s.
Lindsay Prior (32:43) well, and there’s some in like when I was setting up New Jersey, like I was able to put therapy… direct in there. It came up with an, but it was listed as one of the workers because we’re putting some workers comps in there that are not rostered but one of them came up as a government plan, and another one came up as a medicare advantage plan. And there’s no workers comp, like field in the dropdown. It may be as simple as adding it to.
Ashley Griffiths (33:12) That, but I.
Lindsay Prior (33:13) don’t you know, I know nothing’s simple, but like, it potentially could be as simple as that, but we would still need to know how you guys do the rosters. Yeah. So.
James Donachie (33:26) And well, this is like a good time about rosters. And once again, that’s going to be like my influence is really going to be, they are revamping, I know like as like a whole like the roster product I’m going to, I’m going to guess that.
James Donachie (33:46) Part of the reason why people were confused or reluctant to share is because they didn’t fully understand it. That’s like 90 percent of a flag, right? That’s the bluff. And so… we’re revamping it well with that. There has been a lot of, I’ve noticed like conversations kind of like Amy, who we spoke to that one time she’s on my team. Like there are like two other people as well. That one came from optum, I forget where Amy came from, but they had, they did payr… they did the payr enrollments with the team. They’re like our smes, and they are like, they’ve been discussing a lot of stuff with the product team of like this is not how someone who’s actually like great. That’s great theory, not how someone in the doing the task would ever think about it. So, I am going to find out, you know, what they know, and then that’s probably who I’m going to invite on. And then I like the runway. So we can, I can kind of let me just poke around, see what they have, and then we can kind of schedule some meetings. And if it makes, if we’re on a good tick with our, like how we’re utilizing these meetings for our stuff, then maybe it’s just like an additional meeting one week, like a special guest, like jess and I love special guests. It’s like the best way. Yeah. Okay.
Lindsay Prior (35:24) All right. That sounds great. So, how are rosters created? How, how does the payr enrollment team create a roster, an ongoing roster? And does anyone currently enroll with worker’s comp? And, and why isn’t it called worker’s comp in the payr enrollment section? I think that, that’s a good place to start. Awesome or starting off questions? Yeah.
James Donachie (35:49) Yeah, that’s a good we’ll dive in there and see… where the current takes us?
Lindsay Prior (35:56) Current’s going to take us to enroll in worker’s comp through medallion?
James Donachie (36:00) Yes. Yeah. I mean, yeah, Nick’s not on here, but he’s going to say, yes, absolutely. Yes.
Lindsay Prior (36:07) Okay, great. Thank you.
James Donachie (36:10) All right. Thank you so much. All.
Lindsay Prior (36:12) Right. Have a good one. Y’all. Thanks.
James Donachie (36:13) James, yeah, actually, see you tomorrow. See you tomorrow.