Transcript
Katie Downer (00:00) hello?
James Donachie (00:01) Katie, what’s going on? Are you in the office?
Katie Downer (00:03) I am in the office and Rahul is eating lunch somewhere. So.
James Donachie (00:07) Okay.
Katie Downer (00:08) I just texted him. I was like, are you coming? How.
James Donachie (00:14) often do you have to go in the office? This is like the first time I’ve ever. Yeah.
Katie Downer (00:20) No, we go in. Okay. We can go in anytime we want. There’s. No requirement. Okay? Thursdays, you get free lunch though. So usually, if we’re going in, it’s going to be on a Thursday.
James Donachie (00:31) Yeah. Why would you not?
Katie Downer (00:32) Yeah, except the fact that it’s just going into an office. So, I’m probably twice a month, like two to three times a month. I’m not every week.
James Donachie (00:41) Okay. Got it. And where is your guys office?
Katie Downer (00:45) We’re on the 30 fifth in Brighton. So, right next to the old blue moon restaurant. Okay? Right next to, where are we? What’s up, James?
James Donachie (00:55) Hey, how are you? Good? How are you? Good hotel?
Katie Downer (00:59) The source hotel? I don’t know. Okay?
James Donachie (01:02) Yeah. My last company, they, this is like a really interesting fact was it was like a micro brew pub that they converted into an office space, but they couldn’t figure out how to get some of the original brewing equipment. So, like on our sales floor, there was just like two like large cylinders like copper cylinders. Oh, that’s sick. And so, people would be like all the time. Just like, are you guys, do you guys just work at a brewery? Like what? Or like, no, it used to be a brewery and our break room was like the old bar room. So like we had like a full, like liquor bar, like kind of like set up. And then it just had like snacks and stuff on it, but like it felt like you were going into a bar. It was bizarre. It was like the funniest working experience. You guys didn’t have beer on tap? Like some of those, no. So like they tried to get the taps to like work, but then it would require like they’re gonna try, they’re trying to do cold brew like a beer and like, I think like seltzer, and then there’s also the soda gun, it turns out like that requires like a lot of maintenance and like our office manager was like, I’m not a restaurant person. So, the tap, like the physical taps were like on the bar, but they weren’t like connected to anything.
Katie Downer (02:24) Nice. That’s.
James Donachie (02:24) cool. But that’s yeah, medallion, no office. So… where are you at? I’m in Littleton, okay, cool. So, I’m like, I don’t know, like it’s the yellow line. You can follow down to Littleton on the light rail. Like I’m like 10 Miles south of the stadium, basically.
Katie Downer (02:48) Okay. Oh, nice. Okay. Yeah, we’re right downtown, are you do?
James Donachie (02:53) You guys both live in Denver proper?
Katie Downer (02:56) I don’t I live in Arvada, okay. West, closer to golden. Okay. Very.
James Donachie (03:01) Cool. It’s a cool spot. Yeah, I’m downtown. So, yeah, yeah, you’re, Denver proper. Nice. Well, you guys have to take us out sometime. Yeah, they.
Katie Downer (03:15) have.
James Donachie (03:16) no, no. What money do you spend?
Katie Downer (03:19) On this?
James Donachie (03:21) No, yeah. I think we use it for speed tickets, although I don’t know if we’ll get them this season, we might have to wait. I don’t know if we want to go. Maybe we go to a pond skim, I can get you one and I can enroll you into a pond skim role.
Katie Downer (03:36) Yeah. Wait, what is that? A pond skim is skis and you ski down and you ski over water? Oh, let’s do that. Yeah.
James Donachie (03:44) They have them at like a basin. Yeah, there’s a big pond skim, yeah, steamboat, and then Breck too, if you haven’t gone up to the Breck summertime and steamboat are both like really good… but I think steamboat’s closing early, but they like bring in like steamboat, like, right? They have that concert. Yeah. And so it’s like live music, people partying hanging out. Yeah.
Katie Downer (04:12) I think they’re still doing it. It’s just early. So, yeah, it’s sick.
James Donachie (04:18) Yeah, that’s you guys are icon, right? That’s what we’re or you’re icon? Yeah. Okay. Nice. So we can, maybe we can get a, maybe we go to a basin. Yeah, I still have some days you.
Katie Downer (04:32) know on April first, I might just go for gaper day.
James Donachie (04:35) Oh, nice. I went for it’s called gay basin, which was the pride event last year and it was awesome. It was like out of control. It was like the tailgate scene. And then at the lodges, like there was not a lot of skiing going on. They had a drag queen show that was going on that was like electric like music blasting at like every single lodge. They have their own like beer that they do with outer range. Yeah, it was an awesome. It was like one of the bigger like party scenes that I’ve seen on a mountain recently.
Katie Downer (05:13) Oh, it’s abason’s, the best for that. Yeah.
James Donachie (05:18) Well, it’s.
Katie Downer (05:20) it’s a party like it’s like apres, but all day and like everybody’s just like so happy and like if you’re skiing like you have to watch out because everyone’s drunk, so like, you feel like, yes, actually don’t want to be skiing too much because like you might get hurt because somebody’s gonna run into you. Yeah.
James Donachie (05:39) That, that’s a very good point and,
Katie Downer (05:42) the lifties like will take your beers. If you have like a visible like drink on you, they’ll take it. And then at the end of the day, they all the lifties because I had a friend that was a lifty, they like take all the alcohol that they took from people and just have this massive party. So they just get wasted off of everybody else’s alcohol, which is really funny, yeah, but,
James Donachie (06:03) maybe we could go to, or if that doesn’t work out, maybe we can go to, maybe you get medallion to pay for a nugget or an avalanche game. Yeah, I’ll tell you what they definitely would pay for a rockies game because I went for two dollars last year.
Katie Downer (06:16) When.
James Donachie (06:18) it comes to a contract, they’re gonna be like, yeah, rockies. Yeah, you guys can go to 10 rockies games, submit, no question. We.
Katie Downer (06:35) Can even get a box at the rockies? Yeah… the.
James Donachie (06:40) rockies was like dollar 25 or something coors light before the game, yes?
Katie Downer (06:45) It’s stupid. Yeah.
James Donachie (06:47) It’s on, that party deck was like, yeah, it costs like two dollars to get in. So you’re like I’m essentially paying a two dollar cover to go to this, to go to this expensive overpriced bar. And I guess there’s baseball. Yeah. And there’s.
Katie Downer (07:04) hot dogs, so, yeah.
James Donachie (07:05) Yeah… but that, that’ll be fun. I mean, yeah, I’ve gotten, I got a pretty good, I’ve been to a couple broncos games. Those are hard tickets. Now, when I first showed up, they start, I’d be the one I’ve not.
Katie Downer (07:20) They’re fun. Yeah.
James Donachie (07:22) Yeah. I think this could be the end. I, yeah, we might this.
Katie Downer (07:26) Is a great working relationship that we’ve got going.
James Donachie (07:28) Yeah. No, it’s just.
Katie Downer (07:29) She lived on the other side of the, yeah.
James Donachie (07:32) No, it’s too far. Well, they were, it was so funny when they’re like here, they’re always like divvying up like accounts and then they’re like, yeah, like, and I was like, wait there’s actually someone in Colorado, like I’m 100 percent keeping that like, yeah… and… that was like beforehand. And then, because then Janine was like, I might stay like or like she’s like I might keep them like, and then because I was odd shadowing her. And then she’s like, I think it might make sense. And then, yeah. Then I was like, no, like 100 percent, I’m like, I like that makes it so much easier like, to figure out.
James Donachie (08:12) And, yeah, we could do more fun stuff… but I don’t do you guys have a, like I don’t have, I know we have like a bunch of stuff in flight. Okay. I know we were talking about Connecticut just learning about the licensing. Yeah, do.
Katie Downer (08:28) You have access to our virta medallion agenda?
James Donachie (08:31) Let me double check. I should, I forgot I saw that was in here. Yeah. Okay. You guys actually, you guys actually update it, right? Yeah.
Katie Downer (08:41) We use this as a running doc. So this is kind of just where we would like. Usually, it’s me putting in information and then asking questions about it. But… do you want me to, I can share the link? I.
James Donachie (08:56) Think it’s it. I think it’s I think.
Katie Downer (08:58) It’s in the thing. Yeah, it’s in the okay?
James Donachie (09:01) 318, look at this. Perfect. Okay?
Katie Downer (09:04) But yeah, Connecticut remind me.
James Donachie (09:07) It was just about them joining the compact.
Katie Downer (09:11) Yes, yes. Yes. So, they joined the compact. So I did end up turning them all off. That was helpful though just because I was like, I just wanted to like make sure that even if they don’t need, we didn’t need a single state because we had a multi state license. So it makes sense. And we turned off like a ton of them. Yes.
James Donachie (09:29) I, and like, the thing I got on that was like you can do it to overkill, but like if your compliance team like made you like, yeah.
Katie Downer (09:39) And, we just would make sure we were just gonna make sure that we didn’t have a single RN like operating out of Connecticut obviously. So, yeah, we’re good on that. Okay?
James Donachie (09:53) And then California medicaid, yeah.
Katie Downer (09:57) Any updates from josh? I?
James Donachie (09:59) Haven’t, I sent josh a note like, right before this, he was gonna look into it. I should have an update to just like send you guys and I’ll put it right back on that thread just so we have everything consolidated there on that as well. Yeah.
Katie Downer (10:15) I just want to make sure that we’re like moving forward with that and you got the updated W9?
James Donachie (10:21) Obviously, yeah, yeah, yeah. And I share it. Well, he’s on the email, but yes. Okay. I’m an overshare, it’s like then I like put it in the place it needed to go anyway. Yeah.
Katie Downer (10:31) No, that’s perfect. Just because we do want to keep moving the needle on that. So, any updates by like end of day tomorrow would be great. Okay?
James Donachie (10:38) Perfect. I can get that cool.
Katie Downer (10:44) Any other updates on that?
James Donachie (10:46) No, I think that’s… it didn’t sound like there was any issues. I know it’s like a little bit of a waiting game with these like medicaid programs. So, I’ll just like I’ll see what he, has to say.
Katie Downer (11:02) Perfect. Okay. So, with the next one, we have a few task items that are just about like, the voluntary withdraw applications. Do… we have to do anything with, like with the voicemails now? So it’s like we do have like… basically, we have line items that say, like we withdrew our medicare application. And then we also have task items that say, like we need to call this ao, the ao, has to call and like confirm these things. So we wanted to touch base to see like, do we still need to make those phone calls? Can we close those out? Are we real? Do we have to reapply for the medicare that we closed out? Like really just wanted to get more insight on medicare and those line items.
James Donachie (11:49) Okay. Let me find out from the team. My gut is telling me that I don’t think you guys need to, I think this is bad task management on our end.
Katie Downer (12:07) Okay.
James Donachie (12:08) I’m going to put my hand up. We’re getting better at tasks like the tasks the problem is, and I’m sure you guys have seen this is we don’t we have different people working the lines and the quality is not the same across them. Yeah. So I will bring that feedback back and then just get like a determination on like what’s going on?
Katie Downer (12:33) That’d be awesome. Yeah, I do think that one of the things that I’ve brought up with Janine in the past and like the task management is like the 21 days and over like we get those. And then like when you close out the actual task, it doesn’t necessarily close out that like 21 day over like task items because they’re two separate. They’re not tied together. Yes. And like that’s a pain in the ass in a sense. And this is just feedback and like terms.
James Donachie (12:54) Yeah.
Katie Downer (12:55) I’m looking at our admin tasks and I’m like, okay, now, I have to go check to see if Emily did this thing. Oh, she did do it. I can close out this 21 day task reminder and I think it’s just like a lot of nonsense in there sometimes, but it’s helpful to get. So it’s like fine… line.
James Donachie (13:12) I have a lot of conversations about tasks, believe it or not. Yeah, I know you’re probably shocked… they’re improving it. My basically… what it was made by engineers who don’t actually do the thing. And in their head it works and it like functions and you guys are not the only people that have given like feedback. So I will like continue or like I’ll bring that up. I am hoping that there’s going to be changes there. They’re like working on like configuring that because that’s like tasks like just confusion around tasks. It’s like one of the number one like sticky points that I see like across client places and also across products just because of the way that they’re like laid out. So it’s like if you’re doing licensing credentialing or PE at a certain point, the tasks break down on different. So it’s… being heard like that’s. Like the one thing I could say it’s like and I will definitely bring our feet like your guys feedback there. But I’m also in agreement it’s like I really appreciate when engineers make things I don’t appreciate when like they do it in an engineering brain and you’re like cool like the normal user is not going to use this.
Katie Downer (14:33) Totally. Yeah, no, that would be great. But if you could follow up with us just in terms of like what actions does virta have to make for the medicare withdrawals? Slash like calls, that would be great just because I know that there’s a 30 day window in the applications. And so if we do have to make those calls, we have to make those calls like basically now. And then if we don’t have to make them, that’s fine. But we might have to reapply. So I would just love some clarity around medicare.
James Donachie (14:58) Yeah, I will. I’ll do that. After this call, we got this voicemail too. I think it might hello Andre.
Katie Downer (15:06) Thon, I’m trying to reach, I think it’s Samantha Sandoval. This is the number that was provided. I already tried to call Jen brooks about the voicemail there. Maddie highlands phone number. They don’t have a voicemail mailbox set up. I’m here with allied university on behalf of CMS to perform an unannounced observational site visit. Based upon the application. The information in the application is not clear other than to call the number of people here Monday to Friday, nine to five. I’m at five to one folsom, and it does not say virta… medical PC. And I’m unable to access the port four where it says circle medical because it requires a bot. So please give me a call back at this number. Otherwise, you know, I’m going to have to maybe try a second time, but I’m going to have to list this attempt as, you… know, as this location is non operational. We give probably at least, you know, the second chance, but it’s not clear in the application. It makes it very difficult for me to do this observational without additional information. So please give me a call back at this number. I will try to call the fourth contact that was in the application. Christina just.
James Donachie (16:28) pause it. Yeah, I don’t know how he got those names.
Katie Downer (16:32) Those are medallion names?
James Donachie (16:34) Are those medallion names? No, those aren’t, are you, do you think they’re medallion? I’m.
Katie Downer (16:41) like 90 percent sure. Those are medallion names just because of the people that I’ve seen on like applications and who submits them. And I’ve talked to a few of these medicare places and they have medallion emails associated with them because I think it’s part of the on like.
James Donachie (16:57) The picos.
Katie Downer (16:58) Yeah. But that was something, this is something that we’ve talked about. Sorry to hijack your voicemail rule but we’ve talked about with Janine making sure that the medicare everything said virtual, yeah, and make sure that on picos and I think you were part of that conversation James. It was just like picos says virtual only. So there shouldn’t be any site visits so I’m a little concerned about that.
James Donachie (17:21) Can you, I’m going to send that to you? Yeah, I’ll put it over. I also like… CMS is so confusing to me like I don’t understand like why I will track it down. We, Janine was great because she knew so many different like nuances about these things. But the nice thing about medallion is there are like experts on like these certain fields. And so I feel like Janine was able to like circumvent them because she knew because she’s done, she did a bunch of different roles here.
James Donachie (18:06) I’m going to just share that with them and find out exactly what. So I will take that, as a follow up… and then like all of this like everything that’s in the agenda too, like I’ll make sure that like we’re getting answers for and I can put it back in the agenda or I can just like email you guys… email.
Katie Downer (18:33) Would be great to.
James Donachie (18:34) Be honest. Okay, cool. That’s what that’s what I figure. So, I can just after this call, I’ll… just take the notes from the agenda and the different action items. And then I’ll have the fun thing of pinging all the different people that I need to. And then I’ll consolidate the updates and get them back to you guys.
Katie Downer (18:54) Perfect. Cool. So on the last two that I put on there, we have line items, location confirmation, and then the group information needed specifically on the group information needed. One, we have many line items like this that I am, I’m like I’m very confused on it. So I don’t know if it’d be helpful to walk through those or if you want to take a look at them?
James Donachie (19:22) Okay. And… I know, okay, let me just pull up. So, Kara, fine. Yeah.
Katie Downer (19:30) So, hers is location confirmation, and I believe this is for Illinois, medicare medicaid… I think. But.
James Donachie (19:44) Let me, okay… perda?
James Donachie (20:00) I’ll share my screen… share… then we’re looking at payers?
Katie Downer (20:15) Okay.
James Donachie (20:17) And Illinois, yeah.
Katie Downer (20:20) Is it medicaid? No, maybe check, maybe it’s medicare? Oh, yeah, there’s client needs attention. There’s a one on that one?
James Donachie (20:33) Client needs attention? Oh, medicare, right here. Okay… client needs attention. And then where are there’s so many lines? Where are my notes? Email activity notes?
Katie Downer (20:54) Okay. Oh, okay. If you, that’s from like a year ago, if you clicked on her overview, I want to make sure I’m like looking at the right one.
Katie Downer (21:08) Location confirmation, that one?
James Donachie (21:10) Okay. And how… okay here we are.
James Donachie (21:22) Can you confirm the provider? Okay? So what?
Katie Downer (21:28) I think, might I’m confused and concerned that we might have applied for the medicare demographic… the demographic update that we did like a whole batch of that. It was the wrong location?
James Donachie (21:44) Okay.
Katie Downer (21:48) So, I don’t know. I’ve gotten there’s quite a few like admin tasks that are talking about Illinois. And I’m wondering if there’s a way that your team could go take a look to see if we applied for the wrong address? Okay?
James Donachie (22:06) Yeah. So it’s Illinois medicare?
Katie Downer (22:12) The demographic update?
James Donachie (22:13) Yeah, demographic updates. Yeah.
Katie Downer (22:17) I’m pretty sure that there’s quite a few of them, but, yeah.
James Donachie (22:25) Yeah. I mean, I’m going to, I’m going to figure out how to have them look at it. I don’t.
James Donachie (22:34) so, yeah, I can. Okay, I can do, I can do that. Okay? And is that the same thing for the other one or no?
Katie Downer (22:43) So, the other one, if you don’t mind looking up at Kwan’s, the same thing, it’s group information needed. And like I don’t the screenshots that I’ve seen, I don’t understand. And that might just be me, but.
James Donachie (22:58) Yeah. Me. Okay. Let me… let me get in here. This is taking forever. Okay? Where’s our Guy’s name? Kwan?
Katie Downer (23:12) Kwan? Okay.
James Donachie (23:19) We’ll start with the K… W a NCU. Okay. Here’s, our Guy, okay? Overview.
Katie Downer (23:36) Too bad. You’re not having caffeine, I know.
James Donachie (23:39) You’re doing no caffeine, what’s going on over there?
Katie Downer (23:42) He’s a psychopath, he doesn’t like anything good in this world. I know I’m doing no caffeine, but I’m gonna, on Monday, it’s gonna be three weeks and I’m gonna drink start drinking tea.
James Donachie (23:53) Okay. But I’m not, so, are you doing, are you doing decaf, like right now? How no?
Katie Downer (23:59) I’m not drinking, I’m drinking water?
James Donachie (24:01) Water, I don’t know if that’s healthy. Yeah.
Katie Downer (24:05) That’s some bullshit. I know I had a barbecue sandwich just now so that’s and some potato salad. So, I’m killing it right now.
James Donachie (24:15) What did you guys, is it brothers barbecue? What are we looking at? What did we?
Katie Downer (24:18) Get today? Nah, dude. It was like mendocino farms, mendocino, char, mendocino? Farms. Yeah.
James Donachie (24:29) Okay. Because.
Katie Downer (24:30) We are a health company and half the people that work here are like keto and veggie and things negative. We get healthy food choices for lunch.
James Donachie (24:43) That’s like, I mean, that’s most of Colorado, right?
Katie Downer (24:47) Yeah, honestly, yes, definitely. Okay.
James Donachie (24:50) So, group information needed, hello, please provide group information for this request. Please make sure to include in all requests it is required.
Katie Downer (24:59) What does this mean?
James Donachie (25:02) Okay. I will screen, grab that and get.
Katie Downer (25:06) Okay.
James Donachie (25:07) Yeah.
Katie Downer (25:09) This do?
James Donachie (25:11) You guys?
Katie Downer (25:11) Go ahead when?
James Donachie (25:13) You guys have on like all these bar, like when you guys are in here, is there like a, is there like a get there’s like it’s supposed to be like a get support button. Do you guys have that?
Katie Downer (25:26) I get like a, not a, get support but I can like chat with somebody live.
James Donachie (25:31) Okay. But like on the specific line, right?
Katie Downer (25:34) Oh, no, I don’t have that.
James Donachie (25:36) Okay. Let me find out. I thought that was supposed to be because like what I’ve done on like some of these ones, is there, it’s like instead of this, like instead of having to go and hit like this chat button here, like there’s like a, get help and it pre populates all the information and then like that goes, it goes to like our support team.
James Donachie (26:03) And, but then you’re not having to like, because like it’s pet peeve of mine to… like, you know, if you wanted to say, get help here and then chat with someone like then you got to talk about like the line. Yeah, I also want to see if we get, because like one of the things I found to like kind of like triage, bad notes is like if it’s unclear, you can like hit that button and then it will like go to an actual person and then that will like they’ll respond and they’ve been like better than like trying to like communicate in the notes and that’s been like,
Katie Downer (26:38) that’d be helpful. Yeah, yeah.
James Donachie (26:41) The.
Katie Downer (26:41) notes is like you write a note, then you close it out and then like, or I say complete so that it gets pinged. And then like, unless I’m looking at my email to get that response, like that task might be like, you know, in the past where I’m like not necessarily seeing it every day. So, yeah.
James Donachie (26:58) No, that, yeah, that, the task right now, the way that it’s set up is like, it’s like supposed to be two way communication, but it’s like in a very unorganized way. Yeah, that’s the feedback from everyone like you’re not hurting my feelings.
Katie Downer (27:12) No, no, no. You’re good. No, that would be helpful. So, if you don’t mind just following up.
James Donachie (27:17) Yeah, I’ll take both those. That, that makes sense. Thank you. I think the California.
Katie Downer (27:22) Voicemail I sent you, they’re like using our old address for some reason like five zero one, folsom street is like our old address. So, I’m wondering like what, what’s on the application?
James Donachie (27:34) This.
Katie Downer (27:34) is the old address that was on the applications that we were trying to update? Oh, oh, like this is what was submitted years ago. Yeah, that, that’s why it has Joe miller’s on it. Yes. Well, no. Joe miller’s on all of the new ones. But five… zero one was the old one that we’re trying to like change. Oh… yeah. Yeah.
James Donachie (27:57) I also have like low confidence that like CMS is using any critical thinking, definitely not just based off of a third.
Katie Downer (28:05) Party alliance that CMS has hired to do this for. I’m like this dude definitely has no idea what the fuck’s going on. Yeah, yeah.
James Donachie (28:14) He’s like I made my, I mean, he just like he sounded like he was thinking through it, like, on the voicemail?
Katie Downer (28:20) Yeah, yeah.
Katie Downer (28:25) Actually, yeah. All right. We got to jump. Yeah.
James Donachie (28:29) But all right. I will follow up to you guys.
Katie Downer (28:31) Appreciate it.
James Donachie (28:32) Yep. Yeah, see ya.