Transcript
Phone Caller #1 (00:04) hello, this is Eddie from wellness mental health care department. How may I help you?
Kirsten Neville (00:10) This is wellnight,
Phone Caller #1 (00:11) yes.
Kirsten Neville (00:13) Okay. I was hoping to, I would like to send a gift to the wellnight offices specifically for Paola Gonzalez, and I just wanted to confirm the address with you.
Phone Caller #1 (00:28) Okay. We work virtually for the appointments, and our head office is based in San Francisco. So, do you have an address on the file?
Kirsten Neville (00:48) No, I don’t but I just want to make sure that Paola Gonzalez is at that office so that I can send it like I don’t want to send it if it’s not going to reach him. Does that make sense?
Phone Caller #1 (01:02) Do you want me to confirm the address from Paulo and then get back to you?
Kirsten Neville (01:08) Oh, yeah. That would be great. If you could.
Phone Caller #1 (01:11) I can do that for you. No worries.
Kirsten Neville (01:13) Thank you. I really appreciate that.
Phone Caller #1 (01:15) May I know your name and where you’re calling from?
Kirsten Neville (01:18) Absolutely. My name is Kirsten and I’m calling from medallion, and I can give you my phone number when you’re ready?
Phone Caller #1 (01:28) Your voice is breaking. I’m so sorry?
Kirsten Neville (01:32) I can give you my phone number when you’re ready.
Phone Caller #1 (01:34) Yeah, I’m ready.
Phone Caller #1 (01:40) It’s still, I can barely hear you. Can you text me the phone number please?
Kirsten Neville (01:49) Okay. How do I text you?
Phone Caller #1 (01:52) You can text on the number that you’re calling from it’s? Three four, one.
Kirsten Neville (01:59) Okay.
Phone Caller #1 (01:59) Eight, eight, eight… seven, six, three seven.
Kirsten Neville (02:11) Let me see if you got this.
Phone Caller #1 (02:14) Sure. I’m online.
Kirsten Neville (02:16) Thank you so much.
Phone Caller #1 (02:19) Oh, yes, I got this. This is from your personal number.
Kirsten Neville (02:24) Yes, it is.
Phone Caller #1 (02:26) Okay. I will text you the address on this number, and we will take it from there.
Kirsten Neville (02:32) Thank you so much. And what is your name?
Phone Caller #1 (02:34) My name is ezi?
Kirsten Neville (02:36) Thank you. I appreciate it.
Phone Caller #1 (02:39) Thank you so much for calling Kristen. And is there anything else I can help you with?
Kirsten Neville (02:45) For a few minutes?
Phone Caller #1 (02:52) Hello? Can you hear me?
Kirsten Neville (02:53) Yes, I’ll just look forward to hearing back from you in a few minutes? Thank you. Bye.
Phone Caller #1 (02:57) Okay. Thank you so much. Have a good one. Bye bye.