Transcript
Phone Caller #1 (00:00) thank you for calling the metrohealth medical center, for English, for… quality assurance purposes. This call may be monitored or recorded.
Phone Caller #1 (00:16) Good afternoon. Thank you for calling. Your call will be answered by the first available operator.
Phone Caller #1 (00:55) Hospital operator. This is David. How can I help you?
Kirsten Neville (00:58) Hi, David. Can I please speak to the finance department please?
Phone Caller #1 (01:03) Financial assistance or billing?
Kirsten Neville (01:05) Well, I would like to, okay. So, basically, we want to send something over as like a gift… and I just don’t know where to send it.
Phone Caller #1 (01:18) So, is this in reference to an appreciation to a financial counselor that assisted you? Or?
Kirsten Neville (01:26) No, basically like I’m a vendor and we would just like to.
Phone Caller #1 (01:33) That would be patient accounts that would be patient accounts. Please stay on the line.
Kirsten Neville (01:40) Patient account.
Phone Caller #1 (01:40) Thank you for calling the metrohealth patient, financial services department, customer service?
Kirsten Neville (01:43) No.
Phone Caller #1 (01:44) Please remain on the line while your call is being transferred. Thank you.
Phone Caller #1 (01:56) Thank you for calling customer service for metro health system to better serve.