Transcript
Carolyn Yang (00:00) lady.
Carolyn Yang (01:44) Hey, Carolyn. Hey, Molly. How.
Molly Dwyer (01:49) are you?
Carolyn Yang (01:51) I’m good. How are you doing?
Molly Dwyer (01:53) I’m good. Hey, Catherine. Hey, how’s it going? Very good? Thursday almost Friday?
Catherine Tien (02:04) Yeah. How’s everything with you? It’s.
Molly Dwyer (02:07) busy been a busy. I felt like the start of the year felt. I mean, it’s always busy, but I don’t know this week has been full speed ahead but good. It’s getting warmer here in Massachusetts. The snow is gone. So we’re happy I.
Catherine Tien (02:29) Was about to ask if it was still like a frozen hellscape over there.
Molly Dwyer (02:33) No, it’s not, it’s definitely warming up. Like there, are you got like daffodils popping up and signs of spring signs of life. Yeah… but yeah, hi, before we hop into like the standard metrics like any other updates on your end that you wanted to share?
Carolyn Yang (02:58) No big updates. I think I’m curious to see where we are. I haven’t really been looking at the consumption dashboard very closely, but we are definitely stepping up on like hiring a bit right now. So won’t be surprised. Like we definitely are like outpacing what we were expecting. So, nothing changing there. It’s just like we’re hiring a lot. There’s a couple like third party vendors we’ve been partnering with to bring on more clinicians that we also need to credential. But yeah, I’m curious to see where we are on that.
Molly Dwyer (03:37) Yeah, we can definitely review that. Have you like secured some new partnerships or?
Carolyn Yang (03:45) Yeah, we’ve secured some new partnerships. It’s not like a long term thing… like just like short term, bringing on some more clinicians but for example, one of them like all we, they just have like three clinicians we want to bring on it’s. Not like a per month thing. It’s just like a one time supply boost.
Molly Dwyer (04:07) Yeah. Well, definitely like that’s the whole point of this conversation so we can keep pulse on that. Yeah. So hopping in unless Catherine, is there anything on your end you wanted to bring up?
Catherine Tien (04:21) No, it was actually the same thing I just wanted to quantify because I know sometimes… I know sometimes it’s helpful for medallion to know like exactly how big the increases are.
Catherine Tien (04:35) So you all can manage staffing on your side. So we’ve been doing about like 70 credentialing files per month and the increase that Caroline’s talking about. We’re thinking that 70 per month will go up to 90 per month somewhat consistently over the next few months. But then that 30 like one time increase means like for basically now until you know, a month from now, we think there could be like 120 coming through all of a sudden in the next few weeks.
Molly Dwyer (05:09) Okay. Thank you for kind of digging in. And also Christy, welcome, Christy’s. My peer. She just started on the account management team. No changes to your team. I just invited her so she could listen in as she’s kind of learning medallion and getting up to speed. So you’ll see a new name there. So yes, that’s super helpful to know. And I think oftentimes especially for clients that are, you have like periods of, you know, rapid growth or just, you know, rapid hiring like having just full continuity between both teams of like this is what the onboarding classes that we think are going to be looking like for the next few weeks. And I know you and Leah are working really closely on that. So just continue to like let her know. Hey, this week it’s going to be the standard 70 or whatnot, but next week it may be a 20 additional because that just helps us, you know, from a tracking perspective and making sure the operations team is prepared. But from a contract perspective and consumption standpoint, like we are essentially restarting at the end of February so you are fully covered and we can just continue to keep track of it on these monthly touch points so that you have full visibility into how you’re pacing against the agreement. But that’s really exciting. So I know… it’s always more work on your end, but growth is good. So looking at the previous month, so provider application completion time, looking at three days, the medallion time to generate the credentialing file, three days, wheel committee voting down to zero days, and then the total turnaround time back down to seven days, which is great from that like uptick from 11 in January. Currently processing with medallion. We have 10. And then for the month of February, we did 125 initial cred files and then 100 percent of the re creds completed on time. Any questions here?
Molly Dwyer (07:20) Okay. So looking at, and this is a much cleaner slide now that the new contract is in place but we have the medallion core and the ncqa compliant monitoring. You have 750 for that purchase volume, looking at provider count. So currently today, the provider count is 734. So definitely we’ll keep track of that as you bring on these periods of additional providers. Like how that is pacing against the purchase quantity. And from a credentialing standpoint, 67 files out of the 420. So again, you know, we’re a month in, I think we’re pacing okay right now, but we’ll just continue this conversation and we can, you know, adjust if needed later on?
Molly Dwyer (08:18) Any questions here? No?
Carolyn Yang (08:21) No questions. It’s helpful to just get this flash as a reminder what our contract includes and we can talk about it as we get more… clarity on what our like long term strategy looks like because it’s very possible. We like front load, hiring, front load cred, and then later in the year kind of step down a bit.
Molly Dwyer (08:44) We’ll stay very.
Carolyn Yang (08:46) Aligned on that. So we know when and if we’ll go over essentially.
Molly Dwyer (08:52) Yeah. And exactly like it’s always so hard, especially like when we’re taking a more conservative like forecast for a renewal purpose, like we know things are going to evolve and change and you kind of just have to see how everything shakes out over the next few months. So fully agree, we can just continue. And then if you do have any questions like as you’re doing your planning or doing onboarding, just let me know and we can support in any way. All right. And then I wanted to check in, I know we’re meeting monthly at this point. Does monthly cadence work for you or did you want to move to something like bi monthly?
Carolyn Yang (09:33) I think bi monthly works better. But if all like we can just obviously work async and like meet monthly. Oh, like chat with you async and set up a meeting if we need to. But I feel like things are going well like and you know, that we currently are in like a very elevated hiring slash bringing on new partnership mode. So, but we did just enter like a new contract term. So obviously it’s a little early days to be talking about what that looks like long term for us here. But yeah, I think bi monthly works for me, Catherine. I don’t know if you have any thoughts. Yeah, that sounds good.
Molly Dwyer (10:16) Okay. Yeah. And if you, we need to meet sooner, we can, by all means we can definitely do that. But, yeah, Catherine, I think just keeping the updates to Lee on the like, the bi weekly or monthly volumes that you’re expecting for onboarding. I think that process is working really well. So, yeah, just continue those great updates. Awesome. Well, thank you both so much. I hope you have a good rest of your day.
Carolyn Yang (10:42) You too.
Molly Dwyer (10:43) Thank you. Bye. See you.