Transcript
Phone Caller #1 (00:00) thank you for calling physician partners of America, pain relief group. If this is an emergency, please hang up and dial this call is being recorded for quality and training purposes. My name is Ashley. How can I assist you today?
Kirsten Neville (00:14) I’d like to talk to a real person please.
Phone Caller #1 (00:18) Please stand by while we transfer you to our patient experience team to assist you further. Thank you and have a great day. Thank you for holding. Your call is important. Thank you for calling physician partners of America. This is Andres on a recorded line. May I know your name, your teleport to pull up your chart?
Kirsten Neville (00:39) I don’t have a chart. I just have a question for you. So I would like to send a gift over to the chief financial officer. His name is Kevin hammons and I was just hoping that you could please confirm the address for me.
Phone Caller #1 (00:55) What’s the location?
Kirsten Neville (00:57) I don’t know that’s why I’m that’s what I’m asking you. I’m asking you for the address?
Phone Caller #1 (01:13) Because we don’t have multiple locations to help with this. Could you confirm me?
Kirsten Neville (01:19) That’s what can I give you his name?
Phone Caller #1 (01:23) Yeah.
Kirsten Neville (01:25) Okay. It’s Kevin Hammond. I’ll spell the last name for you. H a MM o NDS.
Phone Caller #1 (01:35) What is the patient report?
Kirsten Neville (01:37) Excuse me?
Phone Caller #1 (01:39) What’s the patient report?
Kirsten Neville (01:42) No, this is not a patient. It’s the chief financial officer of the company.
Phone Caller #1 (01:53) So, to help you with this, could you confirm what location do you need? Because we have multiple locations in Florida, California or Florida?
Kirsten Neville (02:02) Yeah, that’s why I’m calling you. I know that’s why I’m on the phone with you. Can you please? Is there someone that knows where Kevin hammons is located?
Phone Caller #1 (02:17) Maybe you have a zip code or something like that?
Kirsten Neville (02:22) No, that’s what I’m asking you. Let me see if I can just… a second, please. I don’t have a zip code that’s what I’m asking you? So I think he’s in Florida.
Phone Caller #1 (02:31) Yes, of course.
Kirsten Neville (02:40) Apollo beach, Florida.
Kirsten Neville (02:54) Is there like an office in Florida that I could call?
Phone Caller #1 (02:56) Peace.
Phone Caller #1 (03:01) in Florida, we have 20 second allocations.
Kirsten Neville (03:06) Ready.
Kirsten Neville (03:15) Okay. All right. Thank you so much. Have a good day.
Phone Caller #1 (03:19) You’re welcome?