Transcript
Rae Tompkins (00:00) hi shanglaire.
Changlaire Colas (00:01) Good morning. How are you?
Rae Tompkins (00:03) Good. How are you?
Changlaire Colas (00:05) I’m well, thank you.
Rae Tompkins (00:07) Sorry to be a little bit late. I had a call run over.
Changlaire Colas (00:11) It’s all right. I didn’t think my system was working and it logged me off and then it started back off. I’m not sure if Christie’s going to join us because she has a family emergency. She’s at the with them so she may join, but she might not. I’m not sure.
Rae Tompkins (00:27) I totally understand. I didn’t have much to review today. I wanted to connect to see if you had any questions. The main thing that I wanted to reconfirm was if American health partners accepts ftca coverage.
Changlaire Colas (00:44) I’m thinking they do. I saw your email about that. I waited for Christie to actually answer. I’ll find out with her for sure because I wasn’t 100 percent sure and I’ll verify that I’ll confirm with her. And then I can email you about that. And I did… I wanted to follow up on the email that I sent to you regarding the archive providers they were. So I went back to check a medallion portal and to look view the archives and I’ve still seen like, you know, it’s about a 1,000 of them in there. And I thought, my God.
Rae Tompkins (01:27) No, I, I’ve submitted a ticket to our technical solutions team. They are working to use the API to restore all of those archived files. So, there is a ticket in place and those files that you requested to be reprocessed with the new insurance coverage will be put back into place. So definitely something that they’re tracking due to the amount we switched it to the technical side because if we did it individually, it would obviously take a little bit of time with the amount of files. But I’ll definitely keep you updated as those are flipped back to the request queue. And then with the understanding we have the new limits. So we’ll process according to the new information. Okay?
Changlaire Colas (02:06) Also, I haven’t looked at the, some of the new files that were archived. So, I’m assuming what a list I sent to you a lot of the files that’s still on there may not, I didn’t send to you that may need to be updated as well. Are they going to review those files as well?
Rae Tompkins (02:27) So, if the names that are on the list will be reprocessed, but our team wouldn’t go back into the closed queue to review any that were closed only because we work based off when the information was provided. So you should see a much bigger lift as far as the CA or the Coi limits moving forward. But our team wouldn’t work backwards.
Changlaire Colas (02:48) Okay. So whatever that’s archived. Now, they won’t… go back and review those. I would have to go in there and distinguish and determine which ones need to be credentialed. With that being said because I send you a list from, I mean, the list seems kind of old. I’m sure a lot new providers were archived at this point. I wanted, I don’t want to do duplicate work. I wanted to go back and see, okay, how do I know which ones are already sent to you versus what’s new?
Rae Tompkins (03:25) Yeah, I’ll bump this ticket internally to see if I can get an update of when we’re going to restore the ones that are archived. That way, the ones that are left, you’ll have visibility into which ones weren’t on the list. Okay?
Changlaire Colas (03:37) And then I’ll be able to, I can tell if the file like what’s archived. If the list is lowered, if the list absolutely, then it’ll be a lot easier for me because going through each individual provider’s review, it’s a lot of work. Absolutely. It’s taken like most of my day and it’s like I’m trying to get back, to… it… absolutely.
Rae Tompkins (04:02) No, I’ll bump the list internally to see if they can get it processed. Our team was just working off the information that was previously provided. So I’ll get, the names restored back into the request queue. And then obviously, that’ll drop down the amount that’s in the closed queue under archived. And then that way you’ll have visibility into anyone that’s remaining outside of the list you already provided.
Changlaire Colas (04:23) Okay, great. Because if the list can be updated and it looked a lot less to me because the list I sent over probably was, I actually started working from that list since maybe early… February. It’s already mid March, almost the end of March. So I’m sure there’s a lot more that’s been included. And right now the list is showing 10 58 requests. Like there’s about a 1,058 providers in there. And for me to go through each one individual to verify that that’s going to be too much, it’s going to take me another month to complete that and I don’t want to have to like. So if this is updated and they remove whatever I sent, whatever’s left, it’ll be a lot easier for me.
Rae Tompkins (05:06) Yeah. And I can also, I can provide you a report. That way you don’t have to go into each one of these individually. I can provide you a report of what we call archived reasons. So it’ll pull all the providers that are currently in the closed archive status and it’ll give you direct visibility into the note that was added to platform and explanation as to why the file was archived. If that would be helpful. That way, you know, if it’s a, yeah, if it’s a Coi issue. Obviously, we’ll need to re, request those. If it was something in regards to like an unresponsive provider, we would know that doesn’t fall into that bucket. But let me bump this ticket internally. Once we get those restored, then I can send you over that report that’ll show you direct visibility into the archived reasons and then hopefully that’ll kind of alleviate some of you having to go in and individually look.
Changlaire Colas (05:55) At that. And if you can add like make sure the mpis are listed on there would be great because it’s easier for me to look them up that way.
Changlaire Colas (06:03) Yeah, that sounds good. I would appreciate that. And I’ll get back with you with Christy asking her about the email you sent. So I’ll confirm that with her today. Okay?
Rae Tompkins (06:14) Perfect. Yeah, no rush there. Just let us know as soon as possible. And I’ll be in touch regarding those providers put back in the request queue and then send over that analytics report once those providers are able to be restored.
Changlaire Colas (06:26) Okay. Sounds good.
Rae Tompkins (06:27) Alrighty. Thanks so much. Have a good one.
Changlaire Colas (06:29) You too. Bye.