Transcript

Phone Caller #1 (00:00) thank you for calling the metrohealth medical center, for English. Press one. If you… know, your party’s five digit extension, you may dial it at any time for quality assurance purposes. This call may be monitored or recorded.

Phone Caller #1 (00:22) Thank you for having my direct call.

Kirsten Neville (00:25) Hi, we may have just spoken. I just was hoping to find the address for where to send something over.

Phone Caller #1 (00:36) For the morales. Yes. Okay. So, let’s try.

Kirsten Neville (00:38) Yes, or it could be like Jeff, heim, might be a better contact. I just need to know the address to where to send something.

Phone Caller #1 (00:48) It’s understood. But the thing is, I don’t want to tell you one address, and then not have that be the one. So, I want to get you to the people directly, you know, because I’m just the operator. These are people I’ve never even met, nor do I have their extensions directly. You said what was the last name of the other person? Hi?

Kirsten Neville (01:02) H, IM, as… in Mary ES.

Phone Caller #1 (01:09) All right. So, that person’s not showing up in this one. Let’s try and do a different employee census one second, please?

Kirsten Neville (01:18) Or I could give you another name.

Phone Caller #1 (01:22) What’s your other name?

Kirsten Neville (01:23) The CEO is Christine Alexander rager, R, a GER.

Phone Caller #1 (01:29) With her, I absolutely know that I have no contact info for her. That is a common, yeah, because like people commonly try looking for her like they’re they get frustrated with me because I’m just like, I don’t even have, like a department to direct them to.

Phone Caller #1 (01:49) Because once it gets above, a certain level, it just gets really blurry.

Kirsten Neville (01:50) No, not really.

Phone Caller #1 (01:55) Let’s see. And then morales was… finance, and it’s just other finance. Yeah. See in the, you… know, I tried looking up Christina morales as well in the other, in the other census, and there’s even less information here. What was the other person’s last name? The, not himes, but, you wanted, you were going to mention another one? Oh, you said, Christina, yeah.

Phone Caller #1 (02:21) the CEO, sorry?

Kirsten Neville (02:23) Yeah, or we could try… Yasir, tarabichi, T a R a BICHI.

Phone Caller #1 (02:30) financial.

Phone Caller #1 (02:43) so, we open pulmonary services. Let’s try to connect you to the clinic number here. Hold on a second.

Kirsten Neville (02:50) Well, the.

Phone Caller #1 (02:52) you have reached the pulmonary and sleep medicine division at metrohealth.

Kirsten Neville (02:52) Is it… why am I on the phone with a?

Phone Caller #1 (02:56) If this is a life threatening?