Transcript
Naomi Denson (00:00) hi, Jim. Hi, Dreama. Morning. Hi, come, Kelly and Melissa.
Naomi Denson (00:15) Good morning. Hey there. How are you ladies doing today? We?
Melissa Butler (00:23) Are good. Just busy.
Naomi Denson (00:25) Busy. Yes, of course. Yeah, me too. I’m just, you know, catching up.
Naomi Denson (00:34) All right. So let’s jump right in. Anything from you all before we jump in?
Melissa Butler (00:40) I think primarily, I… just wanted to ask… Kelly has launched a lot of applications. We decided to do them instead of doing them bulk. We decided to do them in chunks and invite them as we’re sending the email out to let them know to look out for the invitation. I wanted to know how that can be tracked in medallion, like how are we able to see who of the ones she’s like emailed? Who’s submitting? Yeah.
Naomi Denson (01:17) Absolutely. Yes. Let me pull your screen up here and I’ll show you a couple of different ways.
Naomi Denson (01:30) And by submitting, you mean who’s logging in and doing their agreements?
Melissa Butler (01:36) Submitting? Yep.
Naomi Denson (01:37) Okay. So there’s a couple of different ways to do this. So in your dashboard, of course, in your analytics report, you have this provider onboarding report. Okay, that will show the provider. And then it also shows, have they signed up? Have they accepted their invitation, their profile percentage? Have they signed their release forms, answered their disclosure questions? And do they have any tasks? So you have this piece here in the provider directory, you can see the date that they were invited. You can sort this, and then the date joined. So it says not signed up. They’ve not accepted their invitation. If it says a date here that’s the date that they logged in. So it looks like this provider logged in, accepted the invite, but hasn’t done anything yet. Okay?
Kkeever (02:26) My question then is when they do hit that percentage where it’s considered complete. Does medallion send out any kind of notification to us? Other than us going to actively look for it in the portal?
Naomi Denson (02:39) No. The only notifications that will go out is if it’s incomplete. So you’ll only get reports on providers that still have action in there. But you can see, you can filter in here to make it easier to filter by providers that have a 100 percent complete profile, or you can sort by range of completion so that 85 percent. And then you can also sort and filter by if they have. So even if their profile’s not 100 percent complete, but they have profile action required, that would be holding up work. You can filter by that. So you can see this one’s done most of it, but they haven’t they’re missing their npi. So there’s still something vital that we need that’s blocking would block work.
Naomi Denson (03:33) And then you can also track the invitation status through the members tab. I would always just go to active. You can filter by provider. And then if you know, you’ve invited them and want to check if they’ve accepted, you can just see check for invited where?
Kkeever (03:50) I launched all the applications out. So I’m familiar with how to do that. We were only asking because credentialstream used to send out a report on a daily basis letting us know when providers submitted and we didn’t know if there was any option like that for this, but it seems like there’s not. Yeah.
Naomi Denson (04:07) It’s all in the platform to see that they’ve completed things. You will get the weekly reports of their progress if anything’s missing but not a notification that they’ve completed it.
Melissa Butler (04:23) And then once we have like files that we’re ready to begin the credentialing work. We just go to request credentialing.
Naomi Denson (04:30) Yes. So I think we talked about starting with your committee members first. So from the credentialing tab, yes, you would just go here, request provider, initial credentialing, and then you can type in here and search for the provider. You can select multiple providers if needed. And then you just hit submit request. Okay? And then speaking of the credentialing, I removed dr Schwartz’s committee and left just dr beery, Melissa and Kelly, your committees. I just need to know for dr beery, when you guys want me to update his role, so that he gets his access. Okay? And then, yeah, so I show that 25 providers have accepted the invite out of the 140 that have been invited so far.
Naomi Denson (05:29) And then I see, I didn’t see, I’m still working through my email, Kelly, but I didn’t see a list of the providers that we were going to bulk invite. So you were just doing that yourself? Yeah?
Kkeever (05:39) I decided that it would just be easier for me than having to go through and search for all the npis and emails that I would just do it.
Naomi Denson (05:45) Okay. And that’s working fine. So, okay, still have these three providers that were called out last week on the caqh failures. So, these two providers, although their caqh imports did not go through successfully, it looks like their profiles are now 83 percent complete without that. So I don’t know if we want to keep pushing to complete those and, you know, possibly create duplicates or override data that they’ve or your team has inputted. So we can stop following them. The only one that’s still having an issue and does not have a complete profile. Yeah.
Kkeever (06:22) George Bryan is a prosthetics provider, so he doesn’t have a caqh and we’re not really worried about them right now because we’re not going to be billing them. So.
Naomi Denson (06:32) Okay. We will take those off of our radar. Do you have an eta for when you want to plan to start submitting credentialing requests yet?
Melissa Butler (06:43) Or as soon as we have some files that are complete, okay. Like I said, she just, we’re sending, we sent out emails this week for the providers to invite, you know, be invited and complete them. Whenever we have some, we’re just going to start submitting them as we see they’re done. Okay? Perfect.
Naomi Denson (07:08) Yeah. So just give me a heads up when you are submitting your first one, just so I can give the credentialing team a heads up that you’re submitting your first requests. And then I did remove that other Coi that we talked about. The second one since it’s not applicable and just left the tallahassee group… Coi. So there’s not duplicates of the same record. Okay? And then just moving into any update… or progress on getting the workflows out of credstream for the existing provider enrollments?
Melissa Butler (07:44) Like I said, we’re still on that. I’m not sure what that’s going to look like.
Naomi Denson (07:50) Okay. Understood. And then we do still need to schedule our credentialing and ongoing monitoring like the full platform training. I know we had it scheduled and decided to put it off. So just waiting for the green light from you guys too.
Melissa Butler (08:05) I thought we did schedule that.
Naomi Denson (08:07) Did we end up doing it?
Melissa Butler (08:10) Because I know our next committee is Monday, the.
Naomi Denson (08:14) Third that’s right? That’s right? We scheduled it like a ways out. Didn’t we, yeah.
Melissa Butler (08:19) I think like the week before so that I could get with dr beery, oh.
Naomi Denson (08:24) Yeah, April ninth. Yeah.
Naomi Denson (08:31) That one’s going to be perfect. Okay, awesome. And then I’ll revert back to all of the pay enrollment information… here. These are just the updated numbers that I pulled this morning, Dreama. I don’t know if you have anything, any updates here on what’s… going on with the enrollments and I know we’ve had a couple of call outs and things that Melissa and Kelly have brought to our attention.
Dreama Hembree (08:58) No, everything from my end has been addressed with the team unless they have questions specific for me on any of that.
Melissa Butler (09:08) I mean, are we going to have to keep babysitting these this way? I don’t know if this is a conversation for this meeting or because I know we’re supposed to have a bigger meeting, but I don’t have other questions other than is this normal for provider enrollment… to have medicare applications submitted improperly to have to continuously tell them that what they’re asking for is sitting there telling them just look it’s there three times and delay application submissions for three days because they’re just not looking. We’re really frustrated on the payer enrollment section right now. And I don’t think we’re going to be, we’re not submitting anymore. And I know that again, there’s going to be a larger conversation, but I don’t have any direct questions about, you know, specific issues other than I… mean I.
Kkeever (10:05) did have another comment, not really a question, but just another thing like if it’s going to be client owned at any point and we go to apply for medicaid, then the task comes back to our coordinators to get the form signed by the provider and the supervising and then upload them back into medallion. When again, I think it would just that’s just taking an extra step. Like I’d I feel like that should be more streamlined because at that point, then we should have probably just done it ourselves. I just, there’s been a couple.
Melissa Butler (10:33) Of adding, yeah, it’s adding the workflow instead of making things so.
Naomi Denson (10:39) Can you, can you elaborate there? So you submit a request in the platform as a client online for medicaid and there’s tasks that are being generated?
Kkeever (10:47) Yes. So it was an allied application and then they put a task out for the collaborative agreement to be sent out by my coordinator to the provider and the supervising. So then like we’re having to grab the form and get it signed and then send it back to medallion, who then is uploading it to the application when it’s just adding extra steps and delaying the process in my opinion.
Melissa Butler (11:11) Right now, we have medallion reaching out to us, not the providers, so that’s something that, you know, could be changed later on. But, at this point, I don’t see that happening. So I think that would remediate that Kelly? I.
Kkeever (11:26) Just, it’s just another thing that popped up, but I was like, okay, that’s.
Melissa Butler (11:30) why that’s happening that way though is because we have them… reaching out to us, not the provider gotcha. Okay.
Naomi Denson (11:47) Anything else from your end… that maybe I have not responded to or missed while I was out? I was trying to check in and loop Dreama in on things. If I saw she wasn’t there already, but just want to make sure there’s nothing that I should go look for and any emails that are still open.
Melissa Butler (12:09) There’s been a lot flying around. I didn’t go through them to see if everything’s been addressed, but I can.
Dreama Hembree (12:15) I tried to address everything that I was looped in on. So if there’s anything missing Kelly and Melissa, please let me know from my end that I can answer for you. The only thing that I do know that I still owe you the answer on. And maybe Naomi knows was the note that was put in on Luke’s line that created the task that wasn’t anything payer, enrollment related, but you were asking why it generated a task based on that note. I honestly didn’t know the answer to that. So I did take it to the team, but Naomi, do you know?
Naomi Denson (12:55) I remember seeing that one. It was a.
Dreama Hembree (13:01) I see it’s in the note section who?
Naomi Denson (13:04) Was the provider the provider’s.
Dreama Hembree (13:04) first name is Luke? Yeah.
Kkeever (13:06) Luke depasquale. He’s an incoming fellow, one of my coordinators is just notating a note.
Dreama Hembree (13:10) Out, she put in there that she was sending the Coi, and when she did it generated a task. And so I did take that to the team, but I hadn’t gotten, yeah, I hadn’t gotten a response back yet.
Melissa Butler (13:23) Yeah, I got in my alerts that she’d sent that I was assigned a task. And when I clicked on it, it’s.
Dreama Hembree (13:33) a.
Melissa Butler (13:33) note that the coordinator put in… but it generated a task. So I don’t know.
Kkeever (13:41) It could have been something that our coordinator did, but I couldn’t pinpoint why her other notes didn’t get assigned tasks. So, I was honestly just reaching out. It could have been user error, but I just wanted to see what she had done differently to create that.
Naomi Denson (13:56) Yeah… I’m not sure because I’m not seeing would.
Melissa Butler (14:06) It be helpful to see where, what it looks like on my end.
Naomi Denson (14:10) I could, yes.
Dreama Hembree (14:11) Okay. Go ahead.
Naomi Denson (14:16) Are you going to show your screen?
Melissa Butler (14:18) Yeah, I didn’t hear. Okay, you want to see it? Yes. Okay. So, I had gotten in here that?
Naomi Denson (14:28) You’re not sharing your screen yet?
Melissa Butler (14:31) Oh, let me stop sharing and try again.
Naomi Denson (14:38) Here it comes. Okay?
Melissa Butler (14:44) So, here, and I got this.
Naomi Denson (14:56) Nuts.
Melissa Butler (15:01) and when you go to the provider?
Melissa Butler (15:07) It was a note she put in.
Naomi Denson (15:10) On their scene… I see that. Did she by chance check… that notify by email box?
Naomi Denson (15:30) Like that little notify medallion does not currently monitor notes. Let me see.
Naomi Denson (15:59) Of the application supporting documents submitted via encrypt… do you think if you go, Now, she added a note there. Do you think maybe she added a note and somehow created a task? Because I think there’s.
Melissa Butler (16:20) well, I think that’s what we’re asking, how could she have done that so that we can say this is what you did, don’t do that?
Naomi Denson (16:30) So, if you go into his profile… there is a place for admins to create tasks in the top, right? I don’t know if maybe she did that and added a note.
Kkeever (16:46) I don’t think that she would have done that. She wouldn’t even know what?
Naomi Denson (16:48) The job is.
Kkeever (16:49) But I mean, let me do.
Naomi Denson (16:51) A test in our demo environment and see if I can recreate the issue. Well?
Melissa Butler (16:59) I’m not, yeah, because I’m not even saying how she would have assigned it to me here. Yeah. Is there a way to clear these?
Naomi Denson (17:10) Click. See all notifications?
Naomi Denson (17:19) And that should, if you should, what?
Melissa Butler (17:24) I think, yeah.
Naomi Denson (17:26) So, it’s not going to clear them, but you can see just now, like let me see.
Naomi Denson (17:42) Kelly, did you finish? Yeah, it’s not going to clear them from the notifications. Notifications?
Kkeever (17:48) Did I finish what?
Melissa Butler (17:49) Building the teams? No, I kept,
Kkeever (17:51) glitching and I was like so frustrated because I would put so many providers in and then it would clear out.
Melissa Butler (17:59) Okay. Let’s try that again then so that they can, okay?
Naomi Denson (18:03) Yeah. I see how it’s going into like an assignment category. What is like, you see how it’s like right there where it says assignment, huh. Let me try to figure out what that means because these are all things that, no. So these look like some are tasks from our team and then some are one of them’s for the note that your team… made in here or no? I see.
Melissa Butler (18:41) Well, yeah, I think they’re all category as assignment.
Naomi Denson (18:47) Okay. I just wanted to see if that one that we’re talking about for Luke was in here… watch out, see it… but let me see if I can recreate.
Melissa Butler (19:03) it’s right here. Okay? All right.
Naomi Denson (19:09) Let me see if I can recreate what happened and escalate it up to find out why it’s doing that because I’ve never heard of it doing that before. Yeah.
Dreama Hembree (19:18) I threw it out to my team as well to ask if they’d seen it before, but I hadn’t gotten a response yet, either.
Naomi Denson (19:25) Okay. All right. Yeah, I’ll dig into that for you. Okay?
Melissa Butler (19:32) And then, Kelly, are you clear on how to identify the ones that are ready for the credentialing process and assign them?
Kkeever (19:41) I mean, yeah, we just would look at their profile completion if they’ve you know, logged in and.
Melissa Butler (19:46) completed, you don’t have any. I just want to make sure you don’t have any questions because I want to do that. Whoever’s ready to go, I want to get them out nope… the.
Kkeever (19:54) credentialing initial request and then find the provider, right?
Melissa Butler (20:00) So, we’re probably going to send some out today Naomi.
Naomi Denson (20:03) Okay. Do you want me to go ahead and update the committee member? Or wait, yeah, you can by updating.
Melissa Butler (20:14) Him. I mean, he.
Naomi Denson (20:15) doesn’t have to dr. Beery. Yeah. So I have to switch his role to a provider and admin role, so he can see, yeah, since he’s a credentialing committee member, he’ll only see the files that come through to him, but he has to have that role to access the committee for voting. Okay? So I can go ahead and update him. He’s all built and set up. I just have to update his access… and I can do that now. And then I will give the team a heads up that you’re going to start submitting credentialing requests today. Okay?
Kkeever (20:47) Okay. Probably won’t be a ton, but I know that we have at least a handful. So, yeah.
Naomi Denson (20:51) Yeah, perfect. Yeah, let’s start with a handful. That way you guys can take a look at the files and just make any, you know, call outs or, you know, answer, we can answer any questions that you have about, you know, what you’re seeing in there. If there’s anything that is there that maybe you don’t need? Or, you know, if there’s anything additional that you’re seeing that you do need, let’s start with a couple of test ones and just… make sure everything flows smoothly before we dump a larger volume. Does that sound good? Yeah… perfect. All right. I will give the team a heads up and then I guess we’re having a larger meeting or you’re having a larger meeting with someone on the team later this week or I?
Melissa Butler (21:34) Don’t know when. Okay. I’m waiting for Jake. Okay. Yeah, my leadership has asked for a committee to be formed between our leadership and medallion’s leadership. So that’s what we’re waiting on Jake.
Naomi Denson (21:50) To do. Okay, perfect. I’ve switched dr beery’s role to admin and provider for the credentialing committee, and I’m going to give the team a heads up and I’m going to do some testing on that note to task situation.
Melissa Butler (22:07) Okay. Thank you, you’re.
Naomi Denson (22:09) welcome. You guys. Have a great day and a great weekend, reach out. If anything else comes up that you need from me or Dreama?
Melissa Butler (22:14) All right. Thank you. Have a good one. Thank you. Can you go out?
Dreama Hembree (28:03) You always?
Naomi Denson (28:06) Look like me anyway?
Dreama Hembree (28:11) You can just get me when you get off work because we’re going to town. Okay? I love you. I love you too. Keep a lot of calls.
Naomi Denson (28:22) Yes, I’m busy bee today.
Dreama Hembree (28:26) Okay. I’ll see you later.
Naomi Denson (28:28) Okay. Love you goodbye.