Transcript
Phone Caller #1 (00:00) thank you for calling peak regional healthcare. This call may be monitored or recorded for training and quality control purposes. If this is a medical emergency, please hang up and call. If you are trying to reach a patient and know their room number, please press one. If you are trying to reach a specific person or department and know your party’s extension, please press two. For all other reasons, stay on the line and your call will be answered by the operator.
Phone Caller #1 (00:36) Chesapeake regional healthcare offers exceptional care, Chesapeake regional medical center, Maria? Speaking.
Kirsten Neville (00:43) Hi, Maria. I was hoping to, I just have a question for you. I want to send over a gift to Steve mcdonald, the chief financial officer, and I just want to make sure you.
Phone Caller #1 (00:55) Okay. I’m going to connect. I’m sorry?
Kirsten Neville (00:57) Okay. So you want to connect me over to his?
Phone Caller #1 (01:00) Department? Yes.
Kirsten Neville (01:01) Okay. Thank you.
Phone Caller #1 (01:02) Hold for one second. You’re welcome call, nine one one.
Phone Caller #1 (01:14) Chesapeake regional, Sherry speaking, may I help you?
Kirsten Neville (01:17) Hi, good morning, Sherry, yes, or good afternoon. Oh, my gosh. It’s one o clock. Sorry, I’m calling from medallion and I’m hoping you can help me, we would love to send over just a small gift for Steve mcdonald. And I was hoping to confirm that he works out of the office and that he’s not remote and also what that address would be, if you wouldn’t mind?
Phone Caller #1 (01:41) So, his address… is the hospital address, but I don’t know whether he has any dealings with medallion. Does he have a current contract with you?
Kirsten Neville (01:58) No, we don’t have a current contract. We work with healthcare organizations. We are, we… work with the credentialing process for large healthcare orgs. So we just wanted to send him something to just say hello. So that’s just why I was calling. Is it just seven 36 battlefield boulevard, north Chesapeake, Virginia.
Phone Caller #1 (02:25) Yes. However, our hospital policy is really not to accept any gifts. Can I ask exactly what you’d be sending?
Kirsten Neville (02:27) Okay.
Kirsten Neville (02:38) Probably like a box of cookies or something to be honest or like treats for tomorrow morning to just be like completely candid with you just as like a quick little hello, but I, you know, I know that sometimes gifts are not?
Phone Caller #1 (02:54) So, the best way, the best way for introduction is you can send an email to our hospital email address, that is a manned email address, and that would go out to him and his team. So it goes out to more than one person basically. And if they’re interested in your services, any one of them would be able to give you a call back. So that’s the best way to kind of get, you know, started in the process and introduce yourself. That hospital email address is info INF o at chesapeakeregional. Com. Have you spoke with him in the past?
Kirsten Neville (03:46) No, and we’ve sent a few emails and I know that everyone is so busy and it’s hard to get back to everyone. So, you know, we just hope to stand out a little bit and try to find creative ways to get in touch.
Phone Caller #1 (03:52) Okay.
Phone Caller #1 (03:59) Okay.
Kirsten Neville (04:03) But yeah, I know it’s hard to respond to everyone and I’m sure they get a lot of inquiries every day. So.
Phone Caller #1 (04:09) Okay.
Kirsten Neville (04:09) That was the real thing out.
Phone Caller #1 (04:12) And I think that that’s a beautiful idea. However, I just don’t know whether he would accept them, you know, accept a gift like that from, you know, an unknown vendor and we’re.
Kirsten Neville (04:24) yeah, I understand.
Phone Caller #1 (04:27) Per our policy, we wouldn’t be, you know, accepting things like that on a regular basis, you know, or any basis anyway. So, I probably wouldn’t do that if I were you and, you know, I would go ahead and send a follow up email to that address. And like I said, if they’re interested, they’d be calling you back. Okay?
Kirsten Neville (04:54) Sounds great. I appreciate your help.
Phone Caller #1 (04:56) You’re welcome. Have a great day.
Kirsten Neville (04:59) You too. Bye now.