Transcript
Phone Caller #1 (00:00) thank you for calling springfield clinic. Telecommunications. All calls are recorded for quality and training purposes. If this is a medical emergency, please call.
Phone Caller #1 (00:17) springfield clinic. How can I help you?
Nneka-Shay Grant (00:19) Hi, good afternoon. I was hoping to connect to the family medicine laboratory center.
Phone Caller #1 (00:25) Just a moment. Thank you for calling springfield clinic lab. All calls are recorded for quality and training purposes. If this is a medical emergency, please call.
Phone Caller #1 (00:51) Springfield clinic lab. This is Christine.
Nneka-Shay Grant (00:51) Hey, good afternoon, Christine. This is Anika from medallion. A button cake was just delivered to the front desk. I’m hoping you received it.
Phone Caller #1 (00:55) Hello?
Phone Caller #1 (01:02) Which, which lab? Do you know which address?
Nneka-Shay Grant (01:05) That’s what, I’m not sure of what address they dropped it at?
Phone Caller #1 (01:09) Oh,
Nneka-Shay Grant (01:10) but it was supposed to be going to the, it’s a bundt cake.
Phone Caller #1 (01:11) And what was it that was delivered? Huh? That’s what I thought you said? A bundt cake. I was like.
Nneka-Shay Grant (01:17) Yeah.
Phone Caller #1 (01:18) Yeah. Do you know who it was for?
Nneka-Shay Grant (01:21) Yes, it’s for Rebecca bierenbaum, the CEO.
Phone Caller #1 (01:25) Rebecca birnbaum,
Nneka-Shay Grant (01:27) yep.
Phone Caller #1 (01:29) Do you know her?
Nneka-Shay Grant (01:29) It should have her name on it?
Phone Caller #1 (01:30) No. Oh, okay. Well, it won’t be coming here because she doesn’t work in this building. We’re at the drive up lab, so.
Nneka-Shay Grant (01:40) Okay. Is there another?
Phone Caller #1 (01:41) I don’t know.
Nneka-Shay Grant (01:44) Let’s see medicine.
Phone Caller #1 (01:45) Hold on one sec. We’re looking for her. She’s the CEO, so the new CEO, yeah, Make east… fourth floor. Okay? Main campus was fourth floor… so… that’s not, oh, so I can’t even use this. Well, how do I get to her?
Phone Caller #1 (02:30) Admin.
Phone Caller #1 (02:36) Executive team. Yeah, that’s probably about right. Can I transfer you over there? Just to make sure?
Nneka-Shay Grant (02:41) Yes, thank you.
Phone Caller #1 (02:43) Okay. Sure. Hold on one sec. I’d like to make sure she gets, her bundt cake.
Nneka-Shay Grant (02:54) Yes, definitely.
Phone Caller #1 (02:55) All right. Yeah. Okay. Hon, hold on one sec. I’m going to transfer you? Okay, have a great day.
Nneka-Shay Grant (02:59) Thank, you too.
Phone Caller #1 (03:01) Thank you.
Phone Caller #1 (03:12) Administration. This is EG.
Nneka-Shay Grant (03:14) Hi, good afternoon, Angie. This is Anika. I’m giving you a call back. So I just delivered, well, a bundt cake was just delivered for Rebecca.
Phone Caller #1 (03:21) Oh, wait, huh.
Nneka-Shay Grant (03:24) I’m curious if.
Phone Caller #1 (03:25) Yeah, she received it.
Nneka-Shay Grant (03:26) Oh, perfect. Awesome. Thank you so much.
Phone Caller #1 (03:29) Yeah, and I’m sorry, you send it, right? And where are you from?
Nneka-Shay Grant (03:31) Yes, I did. I’m from medallion. I’m going to send her over an email right now?
Phone Caller #1 (03:36) Medallion? Okay, perfect. To Rebecca.
Nneka-Shay Grant (03:36) Yep. Yes. And it’s her email, Rebecca, last name at springfieldclinic. Com?
Phone Caller #1 (03:44) No, I don’t think so. Why don’t you send it to her assistant? It’s kshaffer, SH a FFER at springfieldclinic. Com, because she was just asking about it too, so.
Nneka-Shay Grant (04:01) Okay. Perfect.
Phone Caller #1 (04:02) She’s working side by side with Rebecca.
Nneka-Shay Grant (04:05) Okay, perfect. As long as she got it.
Phone Caller #1 (04:07) Okay. Yep. Absolutely.
Nneka-Shay Grant (04:09) Thank you so much.
Phone Caller #1 (04:10) Thank you. Okay. Bye bye.