Transcript
Connor Morley (00:00) hello? Good morning, everyone.
Mary Saiz (00:50) Hi, con, we’re on our way in.
Connor Morley (00:53) Hey, hi, Nancy. Hi, Jonas. Hi, Sandra. Hi, everyone… give everyone a second to join.
Connor Morley (01:16) I’ll keep letting people in. Alright. We’ll wait probably about another minute for folks to join. The call is being recorded. So if we start going through some things and we have a couple people joining later on, I can send out the recording right after this and we can all use that as a reference or look back at the recording.
Jonas Eddy (01:45) Yeah, no worries. And I think actually, everybody’s here. If I’m right, that phone number is Elise.
Mary Saiz (01:53) Elise. Okay. Let me see. Let me check.
Jonas Eddy (01:57) Elise. Is that you?
Mary Saiz (02:00) Well,
Jonas Eddy (02:00) whoever that phone number is. You’re on mute. So I imagine that’s Elise.
Mary Saiz (02:05) Let me check. Let me check that’s. Me Jonas.
Jonas Eddy (02:09) Oh, that’s you, Nancy? Okay. Oh, you got a phone on there too?
Mary Saiz (02:14) Well, she can’t speak, I think through her computer.
Jonas Eddy (02:18) Oh, let.
Mary Saiz (02:19) Me. Make sure.
Mary Saiz (02:27) Let’s get started. Connor. I’ll reach out to Elise and she’ll get on.
Connor Morley (02:34) Okay. We can definitely get started. First things first. I wanted to explain a couple of things to you all.
Connor Morley (02:43) So I’m pulling up my screen right now, you should see the medallion screen really quickly. So I’ve invited you all to the production environment. What I’m showing right now is the sandbox environment. So I’ll show you how to log into the sandbox environment as well as the production environment, and then how to tell the two apart before going into kind of what some of the differences are, as well as what you’re going to need to be doing within medallion. So just from a medallion standpoint, looking at the two different environments, the sandbox environment will always have if you look in the top right hand corner, this behavioral services network, dash, sandbox kind of phrase. And then if you look in the top left hand corner, the medallion logo will be right there. But for the production environment, it will not have that sandbox phrase. And then I have included the BSN logo in the top left hand corner. And then if you’d like me to change that logo, just let me know. And I can change that to a different one, if that’s more preferable.
Mary Saiz (04:03) I’m sorry to interrupt, but Lisa, she’s in the lobby waiting to be allowed in.
Connor Morley (04:09) Oop. I, you.
Mary Saiz (04:12) Don’t see her? Maybe she, no, I.
Connor Morley (04:14) do. And I, oh, there she is, she’s joining.
Mary Saiz (04:18) There she is. Okay. Thank you. Sorry.
Connor Morley (04:20) Okay. All set. One thing in addition to that I kind of want to call out as well. There is a slight… kind of product gap with having users in multiple medallion organizations because we kind of use that email address as the key to creating a user profile in medallion, but we do have a workaround for that. While our team works on being able to allow a single email to have users in multiple organizations. And that should be completed in Q2. So if you’re ever interested in going into the medallion sandbox environment and playing around and testing within that, what we can do is we’ll just invite you all as members admins, and then I’m going to put in you’ll use the same email address that you use for production. But in addition to your email address, you’ll have to create what’s called an alias. So it will be plus and then you can just add in BSN right here. And then once you send and invite the member to the sandbox environment, it’ll go to your same email. It’ll still go to for example, here, Jeddie, bsnnet. Com… even though you don’t even though it has this plus BSN. This is just a way for us to create an alias within the medallion system right now. So if I send that out, it will send out a login email to Jonas and then Jonas, when you’re logging in to medallion, you’re going to have to be very clear about which email you’re using. If you’re using Jeddie bsnnet, com, that will take you to production. And if you do Jeddie bsnnet com, that will take you to the sandbox environment. Does that make sense so far?
Jonas Eddy (06:34) Yep. I got your email as well, perfect. And I am logged into the admin environment just fyi, if it makes any perfect. I’m.
Connor Morley (06:45) going to be doing a little bit of our demo within our sandbox environment because we do have a lot of the, all the providers in, we have active requests. We have ready requests. We have everything that you need to see in sandbox just through our testing. The production environment will be hooked up today, and we should start to receive the caqh imports from all, for all the providers for and for those test providers. I did want to call out, I think for the death master verification that will not be included in the credentialing packet. But as long as you guys tell me that that’s okay, then we’re good to put these packets together. Does that sound good? Yep. Okay. Now hold.
Mary Saiz (07:33) On Connor, we may have a change of plan on that, but we’ll discuss that afterwards.
Connor Morley (07:38) Okay. Yeah, please just let, yeah.
Mary Saiz (07:44) We’re dealing with Nick, I think, yep, yeah, yeah, thank you. So, Connor, that doesn’t change the training at all, right? Whether we get the comprehensive package or not, does?
Connor Morley (07:55) Not change the training at all. That’s just kind of around what is included in the actual credentialing packet.
Mary Saiz (08:03) That would be on your end, right? To handle if we add that, right?
Connor Morley (08:08) Yep. Got it. Yep. There’s nothing that would be needed from your side. It’s just a setting that I need to add. I need to do that. Okay. So let me go back to medallion. I’m in the sandbox environment right now, this is our testing environment. I’m logged in as Jonas. So you can see from medallion right now, you can see all the provider directories and you can see all the providers and they have complete profiles. What’s going to be key here is going to be looking at what providers are missing information, and how can we get that information? And how can you tell at a high level glance, you know, what’s been going on and what are the outreaches that medallion’s been doing in order to get that information from the provider? So there are a couple of different things that we do. One is we do direct outreaches to the provider or their credentialing contact that they have on the caqh profile. And you can see that through the caqh applications imports tab right here right next to the directory tab in the providers module. So I’m going to click on this and it’s going to show you all the imports that we’ve done so far and what’s clear and what’s going to be important to look at right here is going to be look at some of these error messages. So what happened and what’s been going on. So for any of these caqh action required, this is where it could be that the provider is missing fields in their caqh profile or they just created a caqh profile. You can see if I go here as well. We send outreach emails about every other day to the credentialing contact on their caqh profile. And we ask them to please complete your caqh application. Once this has been sent three times. This is when we get you all as admins involved to let you know that, hey, we’ve reached out three times. We have not heard back from the provider on this. Can you escalate it on your side at this point? Does that make sense so far?
Jonas Eddy (10:23) Yes, it does. Okay in.
Connor Morley (10:26) Addition to that, you’ll also be looking at the unresponsive provider and failed tabs right here. So, for this unresponsive provider, this is going to be something that we’ll outreach to you all as well just to let you know that hey, we need your help to get this provider to respond. And in order to do that, what we need them to do is we need specifically for this piece, they have a setting on their caqh profile that requires the provider themselves or providers, whoever has access to their profile to allow medallion to pull their information. It’s usually a low number of providers that have this in all the implementations I’ve had where we pull caqh, it’s about less than 10 percent of providers have this setting checked, but it’s important to note this. We cannot outreach to the provider because we don’t have an email or a credential in contact because we couldn’t even pull in their caqh profile because of this roster, because of this caqh profile setting. Understood. Yeah. Okay. Yep, another piece that will.
Jonas Eddy (11:42) Can I just ask you a question on that in terms of providers that are in a outreach but non responsive? Do we get to see what contact information you’re using in that profile? Yep? Is that available?
Connor Morley (11:57) Yes. So, for this caqh action, if we look at the, if you kind of hover over one second, if you hover over the outreach, you can see right up here. Ah, yes. Who it was sent to. And then you can see, yeah.
Jonas Eddy (12:16) Of course, I don’t know there’s an inside joke going on there. So carry on. Okay.
Connor Morley (12:24) No worries. I don’t know if that’s a troublesome consulting group or what, but of,
Jonas Eddy (12:31) course, it’s that email, right? Carry on. Of course. Okay.
Connor Morley (12:38) Okay. Perfect. All right. And then in addition to that, you will be able to see the failed import statuses. And this is sometimes because of an error because of either mismatch in the npi or the caqh id. It could be a number of things, but you would receive a direct outreach. This goes straight to the admin staff to correct either the npi or the.
Connor Morley (13:12) Caqh id and in prod that will be sent to your admin emails within prod. So right now, it’s just sent to one of the alias accounts I’ve created as well as just a generic staff account. Okay. Yeah. So this is gonna be a big part of just like the ongoing monitoring and maintenance and kind of support on the admin side. A lot of the pieces with the credentialing packets once they’re put together. And once they are ready, that is sent all back to your organization to view the credentialing packets and approve the providers within your committees on your side. And then that approval will be sent back to medallion for view access.
Jonas Eddy (14:04) Okay. Yeah. Can you tell me like how much of those issue items that we were just looking at are pushed to our system by the API, if… any, so like caqh action required, is that some notice that we get? Is there any information that’s pushed to our system about that? Or do… we have to check in here regularly?
Connor Morley (14:36) I think for right now, you do have to check in here regularly to view this. I can confirm with Nick to see if or Nico to see if there is like an additional API push for some of these informations because I do think that there’s a notice there’s a success or a failure. I just want to confirm. I don’t know if it goes into the detail of each one of these.
Jonas Eddy (15:03) Right. That’s what I was curious about is if, yeah, there’s an expectation that we see something. Okay. We have to go log in order to deal with it. Yeah. Okay. Thank you. But.
Connor Morley (15:15) You will be able to see. I mean, you can go to the all imports and you can then filter by the import status which is going to be up here to see kind of like what’s going on and what’s needed to be done.
Jonas Eddy (15:27) Understood. Okay?
Connor Morley (15:29) In… addition to that, you’ll also be able to see your analytics. So the credential we have some dashboards on credentialing on the ongoing monitoring, provider summaries and task summaries will not be used because providers aren’t or provider onboarding, because providers will not be logging into medallion. So really what you’ll be using for the analytics is looking at your credentialing dashboards and your, ongoing monitoring. If we do find like a medicare opt out that is set to yes, or if we find flags for Sam or oig that is also emailed out to you all from medallion? Got it. Okay.
Connor Morley (16:26) Lastly, if you, we do have a report builder capability. So you do have the ability to look at like reports and pull in reports for credentialing service requests or for providers. In general, everything on the provider profile, you can pick and choose what you’d like included. So if I wanted to do like usually, I would recommend including two, at least two… identifying pieces for every report. So for full name and npi is a good start. And then if you want like provider addresses or other information, you can pull that in and we can see that. Nice. Okay. And then you would just need to export, it will send you an email with a CSV of the report. Okay? In addition to that, you do have the members tab. So this is, again, this is the sandbox environment. You can see all the providers for caqh that are in here. And then you can also see all of the admins in here from either the members tab or the providers tab. You can invite members. And it’s important to call out. We’re not inviting providers directly through here. We have the integration, but you can add admins, or if you need an auditor directly within the medallion system, you can give them a read only access to medallion. Great. And then at any point, if you want to deactivate an account, just let us know and we can deactivate that account.
Mary Saiz (18:14) If the deactivation… is a future date, can we do that? I mean, does it have to be current date you?
Connor Morley (18:25) Can let us know like in the support center. So you’ll as admins, you have access to support center. So you can essentially submit a ticket that will say, hey, please deactivate this admin account on a certain date.
Mary Saiz (18:41) If we have, for example, we’re going to try to need a provider for the next nine days.
Jonas Eddy (18:45) Yeah. I think we’re doing that through the API Mary?
Mary Saiz (18:51) Right. But again, if we,
Sandra Savini (18:53) do this is for access for the medallion system, not the providers?
Jonas Eddy (18:58) Well, it does have providers on there too, which is, yeah.
Mary Saiz (19:01) It does, that’s, why I was talking about providers, yeah.
Sandra Savini (19:05) But he mentioned that they’re not going to have access to this.
Connor Morley (19:13) Maybe we’re a little.
Jonas Eddy (19:15) Confused about that. Yeah.
Mary Saiz (19:18) Members are listing all our providers plus everybody who has access to the system as an administrator, right?
Connor Morley (19:26) Correct. Yes. And the providers are updated through the API.
Jonas Eddy (19:32) So,
Mary Saiz (19:32) if we were to terminate a provider, not an admin because we send them out a termination, and there’s a 90 day window where they’re going to be terminated, but we have to send the termination out today, giving them 90 days. We want to tell you to terminate them as of 90 days from now, that requires a ticket yep.
Connor Morley (19:55) That would be a ticket. You can just send us a ticket, and we will note that to make sure that they are deactivated within 90 days.
Jonas Eddy (20:06) Well, just let’s think about this for a second because typically a termination of a provider happens the moment we send it through the API, correct? Connor, you’re on mute? Yes. Yeah. Okay. So, doesn’t it make way more sense for us to have in our system the countdown to send it 90 days from when we deactivate it in our system so that it goes out by API rather than doing tickets. Yep. I.
Connor Morley (20:45) mean, yeah. So if it’s sent out on the API, we will deactivate the provider. I’d be more of just like as a double like confirmation if you do want to create a ticket as well to just note that like we can do that too. Okay?
Jonas Eddy (21:09) We need to be very clear about what’s really needed here, because I think we’re going to end up doing a bunch of work that’s unnecessary and causing activity that doesn’t need to be happening. So, I don’t think we need to be sending tickets if we are sending it from our side properly. Meaning if we’ve got a 90 day period, then our system counts down, you know, terminates it for our system… and then sends out the termination to medallion 90 days later. Does that, am I not thinking of this, right?
Connor Morley (21:58) No, I think you are thinking about this correctly. Yeah, we.
Mary Saiz (22:04) Currently, don’t you know, we currently don’t have that capability. Jonas, we’d have to do that manually and maintain the countdown. But if you, if we’re going to program it, then we program it, which is necessary. I think, I believe.
Jonas Eddy (22:17) Well, that’s it and I think that’s what needs to happen here. And I don’t think that’s a difficult thing. If we’re not doing that already. I’m pretty sure we have some kind of,
Mary Saiz (22:28) right. Well, we’ll table that, yeah.
Jonas Eddy (22:30) That’s internal that’s to deal with. Yeah.
Mary Saiz (22:32) Yeah. We need to check that.
Jonas Eddy (22:33) Tickets to you guys? Just sounds like.
Mary Saiz (22:36) Yeah. And by the same token, I am keeping track of when we’re supposed to, you know, check that 90 days and remind you. That is also an issue because, you know, that’s just at least continuing to do this manually. So, okay.
Nic Schisler (22:52) Connor, is the ask just to figure out when they can term and provide it in our system? No.
Connor Morley (22:59) So, if we get a term date from the API, well, we will deactivate the provider. I think it’s just, they have, and correct me if I’m wrong, Mary, and Jonas, but you have to give the provider notice, yes, 90 days in advance of that term date and wait.
Jonas Eddy (23:17) I’m sorry, if we send you a term today with a term date of 90 days from now, do you deactivate it 90 days from now?
Mary Saiz (23:28) Well, that’s what I asked originally.
Jonas Eddy (23:30) Yeah, that’s I.
Nic Schisler (23:31) Mean, that would make sense to me, Jonas, just based off of if you send us a term date today, that.
Jonas Eddy (23:38) There’s a term date, my finger, API. Yeah.
Nic Schisler (23:40) That makes sense to me. Yeah. Okay.
Jonas Eddy (23:42) Well, then that’s simple, that’s what we do. Yeah.
Mary Saiz (23:45) And our system has the future date in it. You know, we termed them. We sent the letter out today and it has the future date of the term. And so that’s what would be showing up, I would imagine would be transmitted. Well?
Jonas Eddy (23:59) Then that’s simple, that works perfectly because we do add the date that we need them termed. And if it’s sent out via the API with that date on it, and your system is able to deal with that future date in the moment, then we’re good to go. Yeah.
Mary Saiz (24:19) Yeah. Let us know because you know, a lot of these providers. And the other question I would have right now is, when do you start credentialing on a file that’s well, you’re not going to have any recreds right now, everything you’re going to deal with is new, but to say, for example’s, sake, when do you start credentialing a file that’s due to be recredentialed, say in September, Do you start 60 days before? I mean, 90 days before? Or do you start six months before? Yeah.
Connor Morley (24:56) That’s a good question. Let me just look back at my notes really quickly because I did get that information from merit. So I want to make sure that I am, 100 percent, right? Because it… is, so the recred for you all… is… the recred period is 120 days.
Mary Saiz (25:29) Why is that? No, we need it to be 90… days, right? Elise and Sandra? Yeah, I mean, yeah, yeah.
Connor Morley (25:41) We can change that and Ray, you and I can take that back to merit to make sure because I think I’m looking at the SLA and the recred period, it looks like merit had them set at 120 days for the recred period.
Mary Saiz (26:03) Yeah, sounds good. Again, everything you’re going to receive now for this year is going to be initial on your end, right? So we don’t need to deal with it for now. We hope that, you know, we can renew and well, we have to renew or not. We have to see what Florida’s going to do. You know this, we talked about this with you guys. So, all right, yeah.
Nic Schisler (26:28) Merit, we can set the recred date to kind of whatever you want it to be. I think that’s just standard how we usually set it up for most customers. But if it’s 90, that’s not a problem. It’s a quick update in the back end of our system to make for you all. Obviously, we know everything is initial cred work right now, right? And so obviously, we hope to earn the night to the renewal as we work towards the end of the year. And, you know, from that standpoint, we can obviously start to work on any type of recreds and, you know, from that standpoint, if we need to push it from 90 days back to 120, because, you know, your processes change like that’s totally fine, but we can set it to 90 for now. Obviously, it’s going to kind of be a mute point for us at this time though. So that’s not a problem, right?
Mary Saiz (27:10) Got it. Thanks. Sorry, yep.
Nic Schisler (27:12) Of course. No worries.
Mary Saiz (27:17) Take on your show again.
Connor Morley (27:21) Okay.
Mary Saiz (27:23) One.
Connor Morley (27:23) Thing I did also want to show is just the support center. Like if you do run into an issue or need to submit a ticket here’s, where you would be able to do that. You can just ask a question right here and then just enter in some of the information on what’s going on and our team will get back to you on what’s on the solution and give you a ticket number in addition. And then, Nick, I was not planning on going over this right now, but there is, we do have a usage and account information just to see what the usage looks like within medallion in the consumption dashboard once we’re live. And once there’s a little more data in the production system, we’ll I think, Nick, you’ll be able to take them through how to kind of view that, right?
Nic Schisler (28:15) Yes, the timing is most appropriate. Mary. I don’t know if it makes most sense for maybe you and I to have that conversation or, you know, Jonas yourself and Emilio just, you know, whoever is going to kind of be in there tracking consumption from a financial aspect of things, you know, as we come out of implementation, Mary, I think it would be great if you and I kind of set up a monthly cadence just to connect to talk about how things are going from an executive level standpoint, you know, strategic items if initiatives change, but obviously we can cover consumption and just make sure that, you know, everything’s on track. There’s not some huge overuse happening and it’s catching folks by surprise. So, you know, I think once you actually start submitting requests, we can revisit that at a later time. It just gives you visibility into, you know, total contract value and how you all are measuring against that essentially throughout the year.
Mary Saiz (29:09) Okay, perfect. What I believe I saw it allows us to look at what we’ve submitted and how much, correct, how many files have been used up versus what we contracted with. Okay?
Nic Schisler (29:21) That is correct. Yes, we can go through all that live view. So, you know, it updates, you know, every day there’s a lot of filters in there that you can utilize. In your case, you probably won’t need too many filters. Obviously, it’s a one year agreement right now, but, you know, if you get into like a multi year term and you wanted to look back at year over year data, you could do that. So when timing’s right? We’ll line up that conversation with you. Perfect.
Mary Saiz (29:45) Okay. Then the last thing Connor, that I don’t know if you should demonstrate or if you’re ready to demonstrate is when we’re ready to go to committee, how do we determine which files are ready or how do we pull the files that are ready to go to committee? Because they’re done? You?
Connor Morley (30:02) Know, great question. So, medallion… will put together and complete all of the psvs and will mark a request as ready and send it back to you via the API so that your committees can then go in and approve that and then let medallion know I did want to show you as well. And I apologize you didn’t see this earlier because we just created this Jonas eddy account in the sandbox environment, but I just gave them the credentialing access so they can, so you’ll be able to see in production. It’ll be this credentialing tab right here. You will be able to see like kind of all the requests that are currently in progress and have been made with when they’ve been requested and when the application has been completed with some of the PSV reports and how they’ve been going. And you’ll also be able to see reports that are ready. And then you’ll be able to see like the committee information and any completed or approved committees within medallion, but the committee itself, that goes once the packet’s ready. Once our medallion team marks the packet as ready, we’ve completed the psvs. We’ve included all of our sources, all of the proof and the dates and who’s verified everything that will then go back through the API into your system for the committee to approve?
Mary Saiz (31:32) So we can review this. Well, no, is there a way to pull… an excel spreadsheet on these things when they’re ready for committee, for the list? At least?
Jonas Eddy (31:47) My understanding is that we’re getting this on our side with all. So we can pull it in on our side too, correct?
Mary Saiz (31:57) Okay.
Sandra Savini (31:57) Will it show in?
Mary Saiz (32:01) Our.
Sandra Savini (32:03) side the flagged ones like how would that show up?
Connor Morley (32:09) Will it show on your side? Which ones? The,
Mary Saiz (32:11) ones that are flagged?
Sandra Savini (32:12) For Jonas, yeah, the ones that like maybe have a medical malpractice claim or something is flagged in your file? Yep?
Connor Morley (32:23) So within, I do believe we send out some flags but within the actual, but we send back over to your side, the actual credentialing file itself. So it’ll be this kind of summary that if there, I’m.
Mary Saiz (32:40) looking at it. Okay?
Jonas Eddy (32:41) Yeah. There you go. So it’s, clean and complete, clean. Okay?
Sandra Savini (32:48) Yep. Will we be able to separate the flagged ones from the ones that are completely clean or you have to go one by one?
Connor Morley (32:57) No, I believe there is a flag with, if there are any that will need attention, but I can confirm with Nico on that. I just have to look back at the API and see what would trigger as a flag as being like needing attention if it’s just things that are on the… primary source verifications, or if there’s any other information that would show up.
Jonas Eddy (33:23) So maybe it’s helpful just to kind of give you a sense of how we typically do this. We would gather everything that is clean, completely clean and one block and we deal with them as one block. And then anything that’s a flag, we spend time on those ones.
Mary Saiz (33:38) That’s how we spend the time with the committee. Yeah. And we actually pull the actual malpractice lawsuit and go over I’m assuming we can pull what you find as an issue with the provider, if they have a flag.
Connor Morley (33:55) Yeah. So if there is like some kind of like malpractice information that will be on the primary source verifications, it could be in the Sam column or it could be in the npdb column or the oig column. So you’ll be able to view the details. Specifically, this is a testing environment. So we don’t have any. We didn’t create any, like very clear like sanctions, right? But if there was a sanction in the credentialing file, it would appear and it would have details on what that sanction is along with sources so that if you needed additional context, we could get that to you or you could. So if.
Jonas Eddy (34:49) it turns… out that is a lot easier for us to just come into medallion’s platform and look for everybody that’s got a flag. How will we do that?
Connor Morley (35:03) Yep. So if you do need to do that within medallion, we can, you can go into this ready status and then it doesn’t have the flag in here. But we can certainly let me talk to Nico to add like a flag. If there’s anything, you can look at a high level on the pse report, it would, if there, if everything is clean, it shows up as a green almost like shield icon. And if everything is, if there is something that needs attention, it will be almost like a yellow like… yield.
Jonas Eddy (35:46) Right. So there’s something that indicates all of these have some issue and we could grab all those at once sort of scenario. Okay. That’s what we’re looking for. Yeah.
Connor Morley (35:57) And, this column right here, the PSV report. If there was something that we looked at and there was a sanction somewhere, it would, you could see, this icon right here would be yellow for needs attention. And then if you hovered over, it would point out which piece specifically is the issue with another yellow kind of issue detected symbol, right? Got it. So.
Jonas Eddy (36:24) We’ll Sandra, we’ll obviously see when it actually happens because we haven’t had any responses back to our side to see what it looks like there. But worst case scenario, obviously, we can come in here, go to this ready credentialing and then ready and then to that… oh, there there you go, needs attention. You just click on that and that would sort out all the needs attention, correct? Yes.
Mary Saiz (36:50) No, it needs attention. I’m interpreting that as something that we can call the provider because they haven’t either completed their attestation or, you know, they haven’t kept that up.
Jonas Eddy (37:00) No, this is ready. Nope. It’s a ready file. So ready, would.
Connor Morley (37:04) be okay. Yeah. So once it gets to this point, we have the attestation, we have all the information from the provider and we’ve run the PSV report and our team has flagged an issue and needs attention would be, would call attention to that issue. Not that there is something that like, yeah, not that we need additional information or we need the provider to attest to something. It’s we’re calling out specifically that there there is an issue that.
Mary Saiz (37:35) Okay. There’s a flag on that provider. Okay? Perfect.
Jonas Eddy (37:37) Okay. Yeah.
Mary Saiz (37:43) Okay. Sandra, any questions? Sandra’s, our credentialing manager?
Mary Saiz (37:51) No, not right now. Okay. Connor. Okay.
Connor Morley (37:59) If at any point you do want to export anything from medallion for some of these columns or tables, there is a button right here where you can download all the data or download a filtered list… and this will email an excel file directly to your email to your admin email address. So you can see that here, you’ll also have that ability within the providers tab to download that filtered providers. If you do want to go in and maybe create like a saved filter view, you can go in and we can adjust this to like, hey, profile action required or things that are profiles that are not complete. And then you can always bookmark this view as.
Connor Morley (39:05) Incomplete profiles hit save and then give it one second. It’ll show up and you’ll be able to kind of use that bookmark and for that saved filter.
Mary Saiz (39:26) Okay.
Connor Morley (39:29) Any question? Any other questions?
Mary Saiz (39:36) When can we start submitting files? When do we go live? So.
Connor Morley (39:43) I want to go live with you all next Wednesday. I just want to go through with Nico and Hector some of those production test files today and tomorrow, and then we should be all set. Okay?
Mary Saiz (40:05) Yeah, it looks like we’re going to have to add the death master file and I guess we have to talk that through with Nico. Okay, Connor, so we’ll let you know, yeah.
Connor Morley (40:17) Just let me know… what’s that your.
Mary Saiz (40:22) team will let you know because we have to negotiate that right now.
Connor Morley (40:25) Yeah, just let me know. Nick will work with you on that. Yeah, I, just if that’s required for the credentialing file, then… yeah, we can take that offline and you and Nick can kind of talk through that. Okay?
Mary Saiz (40:50) Okay. All right. Perfect. All right. Any questions, guys speak now or forever? Hold your truth? Don’t.
Connor Morley (41:01) know if any questions come up later on, feel free to reach out to myself. Ray and Nick just include all of us on any of those questions. So we can either answer it ourselves or loop in someone who would be able to get that answer for you. All right?
Mary Saiz (41:23) Great. Thank you guys… all.
Connor Morley (41:26) Right. Thanks, everybody. Bye. Have a great.
Jonas Eddy (41:30) Week. Well, day. Yeah. See you tomorrow. I’ll.
Connor Morley (41:34) see you tomorrow guys. Bye all.
Jonas Eddy (41:37) Right. Bye. All bye.