Transcript
Naomi Denson (00:00) hello?
Nick Vander Velden (00:03) Hello. How’s it going?
Naomi Denson (00:05) Hello? Hey, how are you? Hi?
Rich Weissmark (00:08) How’s it going?
Naomi Denson (00:10) Going good. How about you?
Rich Weissmark (00:12) Good. Thanks. You’ll be proud of me, Naomi. I sent a couple things to Lindsay already because I didn’t know if I’d see you again kidding. You told me we’d see you again, but trying to adapt. Yeah.
Naomi Denson (00:21) I’m still here. I am still here. Hi, Kathleen. Hello, I’m very proud of you though.
Rich Weissmark (00:29) Thanks, Kathleen’s. The star. I’m just a troublemaker. No.
Kathleen Reynolds (00:33) She,
Naomi Denson (00:33) is the star, you’re a star? Kathleen? Oh, gosh. All right. So, as far as the imports that we have currently, they’re all done.
Naomi Denson (00:47) There was one note on the GA, derm skin pros, all the enrollments that you shared with us were imported, but it was determined that wellcare does not operate in Rhode Island anymore. So, those eight enrollments that were on there were excluded.
Rich Weissmark (01:01) Okay.
Naomi Denson (01:03) Other than that, I think the only other we’re only waiting on one more template, right? And that’s for all of the takeover requests.
Kathleen Reynolds (01:12) Right. And we won’t have that until we’re closer to our transition… away from our current vendor because we want them to complete as many enrollments as they can of.
Naomi Denson (01:30) Course. Yeah, yeah, totally get that. When is that transition?
Rich Weissmark (01:36) We gave notice yesterday and the last day of service is 420, but they have not acknowledged receiving it yet. So we’ll keep you posted as like discussions on transition start happening with that.
Naomi Denson (01:49) Okay. Perfect.
Nick Vander Velden (01:54) Naomi, are we planning on doing a like if we have transitions, are we doing an import or are we doing like manual entry?
Naomi Denson (02:03) Yeah, the transfers. Yeah, it would be import on the request tab as transfers. And then we were also talking about the possibility to load demographic updates and revals via API. Yep. Yeah. So that’s what I should.
Nick Vander Velden (02:20) Expect for those when they end up coming through?
Naomi Denson (02:25) You know, they’ll be in pristine condition, Nick? Oh.
Nick Vander Velden (02:28) I know they’ll be in perfect condition.
Rich Weissmark (02:30) Nick, that’s why you’re a data Ninja though that, you know? Yeah.
Kathleen Reynolds (02:36) Oh, fun times all.
Naomi Denson (02:38) Right. And then the only thing on your contract that we haven’t addressed and you guys have said, you know, there’s no urgent need for it is the hospital applications, right?
Naomi Denson (02:46) So we can always revisit that later on with Lindsay and Amy when you guys are ready to go live with that… I’ll connect with Lindsay and see if there’s any questions. You know? I mean, I’ve done all I can do. You guys are in great shape and then we can plan our official implementation transition, maybe next week. And then once you get that new data rolling at the end of next month for the transition tickets, she can help coordinate submitting that to Nick. Does that sound good?
Rich Weissmark (03:19) It does.
Naomi Denson (03:22) Awesome. Any other questions or call outs that you’ve seen Kathleen? I saw Catherine just joined rich?
Rich Weissmark (03:29) No, I mean, I’ll go last. Let me stop talking.
Naomi Denson (03:34) All good here.
Kathleen Reynolds (03:35) I’m good for now. Believe it or not, I don’t have a list today. So I have.
Naomi Denson (03:42) A list. See, yeah, you’re making up for it. I wouldn’t expect anything less rich.
Rich Weissmark (03:48) I have a short list and I sent them both to Lindsay and if we resolve them here, I’ll make sure to send her a note.
Rich Weissmark (03:54) One of them is I’ll start with the one that’s kind of more time sensitive. We added two more. I added two more users to the system that are employees, not clinicians and I added them as team manager. Let me share my screen so you guys can point out my, where I made mistakes.
Naomi Denson (04:13) What did you break rich?
Rich Weissmark (04:15) Yeah, I know, right? Do we?
Naomi Denson (04:16) Need to restrict your access?
Rich Weissmark (04:18) I know, just take it all away. I think that’s the right approach.
Kathleen Reynolds (04:21) No.
Rich Weissmark (04:23) Yeah. Kathleen. You got all of it. You did all of it. You made it happen. I’m just a talking head. You know, that let’s see here which screen? Okay? I think you should see. Do you guys see sometimes it doesn’t cooperate, you should see.
Naomi Denson (04:36) Okay.
Rich Weissmark (04:38) Zoom has its moments. So two things in terms of roles, I needed to understand which role we could give to our clinical recruiting team like Nikki who already has access that allows them to invite providers as kind of their onboarding duties, and also monitor like, you know, if you go into like providers for a sec, I’m not going to pick a good example but, you know, when they’re starting to go into their profile and you can look at like the audit trail and the green circles. Like we need the recruiting team to own some of the onboarding stuff that, you know, Kat’s on the call. She facilitates a weekly meeting with all the stakeholders. But with all the change, I’m making it clear that the clinical recruiting team is accountable for some of the onboarding management. So I added them as team manager and Nikki told me that they can’t see all the stuff they need to see? Yes.
Naomi Denson (05:38) So the team manager role only works if you create a team and assign them to specific groups or practices or providers. So, you see that create new team at the top, right? Yeah.
Rich Weissmark (05:50) I admit, I looked around and I looked at it and I got lazy. So my.
Naomi Denson (05:55) recommendation, if they’re going to be all inclusive for all of your providers and different organizations would be to, I can change their role to an admin role that would give them the full access to invite providers, audit their profiles, make changes in their profiles.
Rich Weissmark (06:12) If that’s the only way to do it. Yeah. I mean, if admin’s the only way to do it for now, then we don’t have a choice but I kind of didn’t want so many people to have admin access, but, you know, I guess we’ll.
Naomi Denson (06:23) do that. So even as a team manager, they can still, they still technically have full admin access. It’s just two specific providers that fall under a group or are assigned individually. So the team only restricts their provider, the providers that they can see… the admin role. Yeah. So even if we gave them like what is your concern with them having admin access? Like full admin access? I.
Rich Weissmark (06:49) Don’t know just sensitive documents and just basic information security. But Kat, I think Kat was trying to say something, go ahead, Kat.
Amy Walsh (06:56) Yeah, I was going to say, is this something we could look at creating an automated exported report to that team versus needing portal access if they need to see, you know, progress of certain things instead of actually interact with the portal and put in data that may be a good middle ground.
Rich Weissmark (07:12) Yeah, it’s a good suggestion.
Naomi Denson (07:14) One other thing that possibly might work is for those two users or those users, even if I update them to an admin role, they could still invite providers and view some things, but we could give them restricted PII… access. So they’re not seeing.
Rich Weissmark (07:37) Everything I’m guessing is that something you do on the back end that I just don’t see or know? Okay. So for today, yes, please make them both admins with PII access, so I can keep the process going. And to Kat’s point, we can look at augmenting it with reporting down the road.
Naomi Denson (07:53) Okay. Yeah. And then even with the automated reporting, they still have to, if they were going to receive the automated reports from medallion, they still have to have some sort of admin user role, but you guys could build it and automate it to send to you. And then you could forward out to that team.
Rich Weissmark (08:10) Okay. We’ll figure it out. I’m trying to do things iteratively and I couldn’t figure out how to change a role. So now I understand, I couldn’t so thank you. Yes, we.
Naomi Denson (08:19) Have to do that. Any others that come up that need a role change, you can always request that through support and they can change it for you as well if you add them and, you know, I’m not here or, you know, I’m not around anymore.
Rich Weissmark (08:35) Okay. Well, your new nickname’s lightning based on how fast you did that, okay? Naomi?
Naomi Denson (08:41) Yes, I’m changing it now and then I’m changing their restricted… PII access. Okay?
Rich Weissmark (08:52) And the other thing I have is maybe even easier. So let me pull that up and we’ll probably give everyone back a little time one sec to find. I send so many emails early in the morning sometimes that I’m shocked when I see how many I have to sift through the file. The other item is dearest… Amy was super helpful and supported me on some metrics I wanted to show in the board meeting on how we’re seeing favorable cycle time improvement. And this, I feel like I should notice because I’m a nerd and I tend to do a lot of things myself. Maybe I just haven’t spent enough time with the product, but I was trying to find some very basic ways to just look at cycle time in the reports.
Amy Walsh (09:45) I could do a, yeah, I can do. Hey, rich. I can do a quick, I don’t know, Naomi, Nick. I’m happy to go through it right now. If I’m going to dedicate like five times then Rick five minutes. Excuse me. And then rich, I know you and I have a sync on Monday, just us two so I can try to go more into it then, too, but happy to give you a bit of no.
Rich Weissmark (10:02) That’s a great point. I forget what day of the week it is, let alone when I have meetings, it’s okay?
Amy Walsh (10:07) Let’s save it.
Rich Weissmark (10:07) For when we get together next week, that’s part of it? Yeah, no.
Amy Walsh (10:10) Problem do you have? So you’re kind of looking to see turnaround times. It sounds like for enrollments, anything else top of mind just so I can come prepared, but.
Rich Weissmark (10:18) basically just the things on this page, I’m very hands on maybe to a fault. And I’m willing to do a lot of things myself and having worked with credentialing before, these are really important data points for me. Sure. Yeah, we’ll just cover it on the Monday call. I’ll learn how to dig through the data and that’ll be perfect. That’s all.
Amy Walsh (10:42) Okay. Yeah, that sounds great. We can spend time.
Rich Weissmark (10:44) Because I’ve been so complimentary and rightly so with how things have gone so far. But the reporting doesn’t feel next level just yet. So I want to learn before I open my stupid mouth, okay?
Amy Walsh (11:00) No problem. And we’re open to feedback. So definitely here to listen on Monday too as we go through it together. Be good working session.
Rich Weissmark (11:08) Perfect. Well, that’s it, that’s all I had. I said it was two questions and for once, I stuck to two questions and.
Naomi Denson (11:15) both of those users have been updated to admin with no PII access or PII access.
Rich Weissmark (11:20) Fantastic. I’ll relay that to the recruiting team momentarily.
Naomi Denson (11:24) Let us know if they are restricted from things that they need to see and that if we need to, because I put them with no PII access. We also have a restricted PII access. So if they are too restricted, let me know and I can downgrade it to just restricted. But, yeah.
Rich Weissmark (11:44) Will do. Thank you so much guys. Have a good one.
Naomi Denson (11:46) No problem. You guys have a great day. Bye. Thank you. Bye.