Transcript
Niccole Russell (00:00) hey, Jasmine. Sorry about that. She hit end all instead of just ending it for herself.
Niccole Russell (00:10) There’s Nancy and then we’re just waiting on chendel.
Niccole Russell (00:26) Hey, Nancy.
Niccole Russell (00:32) Hey, sorry about that. She ended for all. I’m just waiting on chendel to join.
Nancy Rodriguez (00:38) Jasmine, do you want to see if chendel can join the meeting?
Nancy Rodriguez (00:54) What we said… just want to share my screen once again. Ooh.
Niccole Russell (01:12) Yeah. So just kind of going over what Naomi had said. So if I’m out like I will be taking vacation for a week in June, early July. So at that point, there’s chendel. So at that point when,
Nancy Rodriguez (01:31) yeah, we just wanted to know what is the?
Niccole Russell (01:33) Process. Yeah. So the process is, and I’ll put it on my signature block as well. So if you happen to email me and not, you know, not remember that I’m out, I’ll put in there to reach out to support. So now that you’ve been released, I will in our first meeting notes, I will make sure that I go ahead and give you the support a support document and I will give you kind of support em best practices and what that means is when you reach out to support and when you would actually utilize me. So I’m going to be here for any emergencies, any things that anything that needs quickly escalated. But support is going to be your main point of contact for your day to day questions, just because we have so many clients, it’s hard for us to just get these emails and that’s all we would do is answer emails.
Nancy Rodriguez (02:25) And how do we reach out to support? So.
Niccole Russell (02:28) There are a couple of different ways one you can email them at support at medallion co, which I’ll give you that information as well. So I’ll send over that information to you. And then also if you need to, if you need follow up or if you need to add anything to the payer line as far as questions in regard to that payer, this is how you would do it.
Niccole Russell (02:57) So when you add notes to the payer line, our team does not get notified that you’ve added a note now to a task, they do. But to the payer line, they do not. So what you would need to do if you’ll go over there to the left on payers… yeah… Nancy, you’re sharing your screen. So over here on the left there’s a payer tab. Yeah, if you go there, just click on enrollment requests.
Nancy Rodriguez (03:28) Right here.
Niccole Russell (03:29) Nope, right.
Nancy Rodriguez (03:31) Enrollment requests. Okay. Yeah.
Niccole Russell (03:34) And then you can go down to any payer. So just scroll down a little bit or actually hit processing there. So we can just go to processing. So if you had an inquiry on a line here, you would use support for that. So if you scroll over and go to the notes section.
Nancy Rodriguez (03:58) Where is the note a?
Niccole Russell (03:59) Little bit further right there. So if you click in there, you do have a get support. So if you just add a note here, our team is not going to be notified. Hang on, don’t, click on anything. Our team is not going to be notified. We would not see that note until we went back in for follow up. However if you hit this, get support and don’t click it now because it’s just going to create a line. But once you click that, you can actually go in and inquire on whatever you would like for that specific line.
Nancy Rodriguez (04:31) Like for example, if I were to say, hey, what’s the status of processing? Like something like that?
Niccole Russell (04:37) Well, you can see the statuses. But if you say, you know, like notice for instance, we’ve done follow up via email and you have a different contact or if you’re like, hey, I just noticed they’ve been doing follow up via email, can they reach out to the payer, something like that? Or… so it’s really your every it’s your day to day questions in regard to those lines, you can reach out to support and they’ll give you an update. So.
Nancy Rodriguez (05:10) For example, like I had reach out to you about this to open the task. Do I reach out? Like do I do it this way?
Niccole Russell (05:24) Yeah. So, so you wouldn’t do it this way. Well, I guess you could. But technically, what you would want to do is there is a support center right down here at the bottom. So if it’s tied to a specific line, you would do it on that line. But if it’s just a general support, hey, I need this task open. I accidentally closed it. You would click on that support over on the far left where I had just drawn nope go all the way over, scroll it’s on the far left side. So over in this area, scroll down.
Nancy Rodriguez (06:03) I’m sorry, but just letting you know we’re going to need a little bit more help on this support thing because for me, it’s getting to be confusing. I don’t know about the, about Jasmine and chendel because it’s like have you all played with the system at all?
Niccole Russell (06:16) Have you all kind of played with the system at all to see how it works outside of training? Yeah, we’ve added a couple of things.
Nancy Rodriguez (06:26) Well,
Niccole Russell (06:27) I noticed you have requests but have you looked at anything outside of the requests? Because I noticed you’ve added a lot of requests which is great. But have you looked at anything outside of that? Yeah, we.
Nancy Rodriguez (06:38) were trying to use the analytic or playing around with the system?
Niccole Russell (06:44) Perfect. So I will give you a I’ll give you. It’s an faq on support, right? So if you need provider enrollment, it’ll kind of lay it out. You can click in and it’ll lay it out for you as to what, how to use the tool. So I think that would be very helpful for you.
Nancy Rodriguez (07:03) Just to clarify, you are my account manager, but if we need help, we have to go into support because I thought our understanding was that whenever we have, we will have like weekly meetings, you will walk us through the process. It looks like that’s not going to happen. This is no.
Niccole Russell (07:21) That’s going to happen. No, that will happen. I am actually your engagement manager. I’m not your account manager. I am your engagement manager. So I am here for your needs. However day to day questions, you know, do need to go through support. I have 11 clients and more coming. So I can’t unfortunately, I can’t answer all of my clients questions all day long because I would never be able to look at your account and push things through that I need to… I am on, you know, I’m on a lot of meetings and things of that nature. A lot of different internal external meetings with other clients. So I am still here absolutely. And I’m here for urgent matters specifically. And I’m here for here. Let me share this sheet with you. So this is kind of going to explain.
Nancy Rodriguez (08:19) We were understanding that you were going to be our day to day engagement… manager. And now it looks like whenever we have questions, we have to go to support. Well.
Niccole Russell (08:30) Support is there for that. So all of our clients you support it’s not just you, it is all of our clients. And really, I guess to differentiate kind of between the two, is they’re there for any bugs that you have, like any issues with the system, any day to day questions, inquiries on your applications, your submissions, anything like that. And really what I’m used for is more of an operational strategy, long term goals, emergencies. So if you have any escalations, hey, all of these are, you know?
Niccole Russell (09:14) Like I need the team to look at all of these applications. They’re not being completed correctly. That would more so be me. And then I would, you know, you could follow up with me on any critical issues after… support involvement. So let me share, let me click off of here. Let me share my screen with you.
Niccole Russell (09:43) All right. Net is populating. So I will provide this document to you as well. I’ll still be here for your needs. So don’t think that I won’t be it’s not that it’s just again with as many clients as we have as engagement managers. We really ask that you utilize support as much as possible. So pretty much this is the document for support versus the engagement manager. So any platform errors, bugs or outages that you’re seeing any login or access issues with you or the providers, status updates on applications, submissions, or requests, processing, questions, or timeline inquiries, application related concerns or general inquiries, assistance with tasks, workflows or profile completion, how to questions. So if you need to know how to do something, they can help with that troubleshooting or configuration help. And then urgent issues impacting day to day use. So those are the reasons you would use support for. So for me, it’s going to be an operational strategy and long term goals, feature discussions, roadmap, feedback, and product insight, usage, reviews, performance, trends, optimization, guidelines, or guidance, change management or workflow, planning, training, planning or enablement, conversations, escalations, or ongoing incidents requiring executive visibility or coordination, and then follow up on critical issues after initial support involvement. So we still will have those… let’s see, I think for you.
Nancy Rodriguez (11:29) Is there a phone number to call? Or you have everything has to go through?
Niccole Russell (11:34) Yeah. So everything will have to go either through email.
Nancy Rodriguez (11:39) It would be better for a live person than, you know, it would be good to call the support. Okay? I understand your process, but is there a phone number that we can call or everything has to be? Yeah.
Niccole Russell (11:51) Support doesn’t have a phone number? Let me stop sharing here. Support doesn’t have a phone number and I’ll provide these documents in an email to you. So there’s also what Naomi showed the facts and questions that’s going to be very helpful for you. There’s no phone number for support. They only have the email and then they have the platform. Yeah, because.
Nancy Rodriguez (12:13) Sometimes it’s better to talk in person than instead going back and forth back and forth back and forth.
Niccole Russell (12:19) Yeah, we don’t have a phone number.
Nancy Rodriguez (12:20) You don’t have a phone number? No.
Niccole Russell (12:22) Not at all. We don’t even have one for us. Yeah, we don’t even have one for us to call support. So right here, so again, on the payr line, you can, if it’s that specific line, you have an inquiry about, you can go over to the notes section under payr’s but if you just need to contact them in general, you would hit the support center and you can ask your question based off of like you would go through these processes. Again, there is a medallion help center. I’ll provide this document link to you as well. So if you’re like I need to know how to do something for a provider, you can click in here and it kind of lays it out for you. What exactly do you need to do? And it also shows you. So if you’re working, how do I complete my profile? This is for a provider, there are also.
Nancy Rodriguez (13:18) So basically we’re on our own.
Niccole Russell (13:20) No, you’re not on your own. Not at all. Yeah, basically.
Nancy Rodriguez (13:25) So.
Niccole Russell (13:25) You’ve got me and you have support. So you have, you know, both of us but I’m just stating it’s a lot easier for support to support is there for your everyday questions? Because we have so many clients, we have over 300 clients. So there’s no way that each engagement manager would be able to just answer emails all day. That’s why they’re there to help support us. But yeah, I’m definitely here for any needs that you have. We will continue to have our weekly cadences and address any issues that you have there. I’ll bring some things to your attention on those calls as well things that I’m going to be looking at as far as, you know, tasks or outstanding items. If I feel like attention needs to be brought to anything, then I will bring that information to the meetings as well. And for the first month, I do like to go ahead and set that up weekly for tier two clients which is what you are, it would move to bi weekly after that. And then if you felt comfortable enough after that, it would go to monthly. If you wanted to keep it as bi weekly. We could do that. So we will do weekly for the first month absolutely. And it just staggers it out a little bit because we do have so many clients and so many client calls and things like that. But I’m definitely here for any of your needs. So don’t think that I’m not, it’s just support is also here to kind of help us and take some of that burden off of… us not being able to look in your account, right? Because if I do sit here and answer emails all day, I’m not going to be looking. I’m not going to be able to look into all of my clients accounts like I need to and make sure things are running smoothly. Does that make sense? Yep? Okay. But yeah, I’m definitely here. So if you need me, you know, again email me, feel free to do that. But that’s going to help and it’s going to get you a response faster as well. So if I’m in meetings all day or if I’m you know, working on my day to day things as well.
Niccole Russell (15:38) And I can’t get a response to you. Support is very fast with those responses. So they are fantastic. I do have to say… so I think you’re going to be, I think you’re going to be… pleasantly surprised with using them as well. So some things that I just wanted to go over. So I’ll provide those documents to you. I wanted to see. For our weekly calls for now that we’re doing weekly, we had originally had our call for Wednesdays, one 30 to two. Is that still good with you all? No?
Nancy Rodriguez (16:21) Let’s do it on Monday at 11 30 Eastern Time. Would that work with you, chendel?
Niccole Russell (16:28) That does not work with me. I have another client call.
Chendel Hooks (16:31) Yeah, I don’t think that’ll work because we have some Monday morning meetings with finance. Okay?
Nancy Rodriguez (16:36) So, what time do you have in the afternoon, Niccole?
Niccole Russell (16:42) For… Monday? Yeah… let’s see.
Niccole Russell (16:55) I need to look at my calendar because these are just my client calls, but I have lots of internal calls as well. Mondays are usually, pretty booked with me.
Chendel Hooks (17:13) I mean, I still have time on, you know, towards the end of the week, I mean, I’m open on Thursday afternoons and Fridays morning. So, I mean, those?
Niccole Russell (17:22) Times are still working for me. Okay? And those I’m open those are more of my slower days as well. Thursday’s pretty busy, but I… guess it just depends on the, what?
Nancy Rodriguez (17:37) About Wednesday?
Niccole Russell (17:41) Wednesday? Yeah. Wednesday I have.
Niccole Russell (17:53) What, what time Wednesday are you available?
Nancy Rodriguez (17:56) Let’s say 11 30?
Niccole Russell (18:00) Wednesday, I could do, let me make sure what’s that Wednesday? Make sure I don’t have anything bi weekly?
Nancy Rodriguez (18:12) Is that okay with you? Chendel? Wednesday? Well, since.
Jfeliz (18:16) we already have the Friday appointments. Can we just override with the cold?
Nancy Rodriguez (18:20) No, I don’t want to do Fridays. I want to concentrate on catching up on Fridays.
Niccole Russell (18:27) So, Wednesday at 11 30? Yes, I can do that if you all are available?
Chendel Hooks (18:37) Yeah… Eastern Time, I think I’m good. I think I can do Wednesdays. So.
Niccole Russell (18:44) We’ll do 11 30 to 12 on Wednesdays.
Nancy Rodriguez (18:50) And then, so,
Niccole Russell (18:53) it’s going to be you three that I need to invite to the call? Correct? Yes. Yeah. All right. And then… to day emails, do all of you need to be tagged on those? If we’re emailing each other? How does, how do you want to go about that process?
Nancy Rodriguez (19:14) Like for example, what like, so.
Niccole Russell (19:18) If I had an inquiry, I mean, would it mainly go to, I know a lot of them, a lot of our emails have just been you, Nancy and shendell. Are you wanting me to add Jasmine as well?
Nancy Rodriguez (19:28) No, I just, and as the four people are about to get in the car and leave, what is that?
Niccole Russell (19:35) Shindell’s TV?
Nancy Rodriguez (19:38) No… I just include me and shindell. Okay?
Niccole Russell (19:44) Okay, perfect.
Niccole Russell (19:49) All right. Let’s see.
Niccole Russell (20:02) Okay. Those are all of my questions. Do you have anything for me? We’ve got a little bit longer.
Nancy Rodriguez (20:08) Just back to that question about emblem. So we should just reply and say, you know, like exactly what Naomi had done… because we have a lot of them. So.
Niccole Russell (20:23) You would need to go into the line and well, you can go into support and ask them if you wanted to or you can create the line yourself. Normally, you create the line yourself. But what’s going to happen is you have created it under emblem. We need that line to stop and.
Nancy Rodriguez (20:43) We need care.
Niccole Russell (20:45) Line to pick up, right? Because.
Nancy Rodriguez (20:48) care line is already there. So that’s why we don’t understand why would you tell us?
Niccole Russell (20:55) I believe it was on hold which provider was that for? Again? Let’s take a look at it.
Nancy Rodriguez (21:00) Okay. So let’s go into tasks… and on providers. So.
Niccole Russell (21:09) Let me share my screen here and we can walk together. So you say go to tasks, go to providers.
Nancy Rodriguez (21:17) You can search it in emblem, like you can search the task… and put emblem.
Niccole Russell (21:28) Under task here, just put emblem.
Niccole Russell (21:40) I think I’m up for me under emblem. Okay?
Niccole Russell (21:49) All right. Let’s see. So.
Nancy Rodriguez (21:52) So, what did you say about demographic? Because it keeps coming up that you’re going to, there’s a glitch in the system because they keep asking as.
Niccole Russell (22:00) Far as, yeah. So as far as the city and state, if you’re being tasked that just respond back to the task, letting them know that’s an optional field for your organization, please continue with the enrollment.
Nancy Rodriguez (22:14) But do you know how many times I have done already? So, what do you do in that situation? We?
Niccole Russell (22:19) Are we are working.
Nancy Rodriguez (22:20) on it on our side?
Nancy Rodriguez (22:33) You’re getting cut off? We didn’t hear anything.
Niccole Russell (22:38) Nicole?
Nancy Rodriguez (22:40) We didn’t hear anything. You were cut off… say something. No, we can’t hear you.
Niccole Russell (22:55) I think my internet’s unstable.
Chendel Hooks (22:57) All right. Thank you back.
Niccole Russell (22:59) Back. Okay. So the team has a new way of creating project plans for each client. That being said, it’s not feeding over into the system appropriately for them to see the updates that I’ve made for your organization and for other organizations, it’s not just yours. So, we do have our tech team working on the back end right now, trying to figure out what’s going on and get that fixed, hoping to have that resolved by end of day, hoping.
Nancy Rodriguez (23:30) Oh, okay. I did, Jenny person, I did it like I think five times already and he keeps coming up and I keep saying, nope, we don’t need this.
Niccole Russell (23:44) Are you letting them know that it’s an optional field for your organization? And please proceed? But.
Nancy Rodriguez (23:50) Niccole, why do I need to tell your staff? Isn’t that your role to let them know that it’s optional for us? I?
Niccole Russell (23:56) Don’t know who’s there are many people creating tasks that’s what I’m saying because our project plan is not flowing into madaket, who?
Nancy Rodriguez (24:04) Is in charge of telling all your team that we have that we are different, who’s in charge?
Niccole Russell (24:14) That’s what I’m trying to tell you. It’s not fitting into the system. So we have hundreds of people creating tasks across the board for all of our clients and it’s not fitting into the system showing your specific specifications. So our tech team is working on that, right? So it’s across the board. It’s not just with you. It’s across the board. I have a few other clients. They’re not seeing their updates either, and our, it is working on that issue. But as of now, if you could, just if you just complete the task, they are going to reopen it, you would have to respond to that task, letting them know this is not, this is an optional field for our organization, please proceed with enrollment.
Niccole Russell (25:01) Now, again, I hope that is completed by end of day today. So I’ve been working on it for the last couple of days.
Chendel Hooks (25:12) Niccole, quick question. So for this one, like the ones that have emblem, right? So like for Alyssa crater, right? So it’s asking, you know, it’s saying that it should go through carillon. Do I just put a note saying we already did one for carillon. Close this or like how do you want me to stop it?
Niccole Russell (25:27) So here you can see emblem, right? And you can see carillon. Okay. So if you’re looking at emblem and you’re seeing, okay. So for instance, emblem, I see there are none on hold here, but I see there are five on carillon. So if you tell emblem, hey, it needs to be submitted under carillon, I would look here to see if there’s a hold line, this line needs to come off of hold and emblem would need to be canceled out. So stop the request on emblem. And then if there’s an on hold, please proceed with the on hold in carillon. Does that make sense?
Chendel Hooks (26:13) Not 100 percent. So, all right. So, can I share my screen real quick? Yeah.
Chendel Hooks (26:28) All right. So here for I’m under emblem. So what do I go under provider?
Niccole Russell (26:38) Yeah, these are for the providers for emblem. So.
Chendel Hooks (26:43) So… I mean, well, all these are mental health. So, I mean, should they all come off or do I just do it by task?
Niccole Russell (26:52) They would all need to go under carillon. All right.
Chendel Hooks (26:56) But we did enrollments, we did enrollments for both. I believe we did carillon first for all of them. And then we did emblem. So how do I stop it? I guess, how do I, how do I stop the request? So.
Niccole Russell (27:11) You would scroll over to the notes section and go to support… and ask for that line to be stopped. Then you can let them know line needs to be stopped and submitted under carillon… or enrollment. Nope. Not a note. So, a note, no one is going to see until follow up’s being completed. So you’re actually going to hit support there. Yeah. So you can just ask them to cancel out that line. And what you would need to do is make sure that there is a line under carillon for the, for all of your providers there that you need. So request a cancellation.
Niccole Russell (27:59) You can’t write any note. Yeah. And your ticket’s been submitted. So you’re canceling that because you… and you can create a, you can create a message there. It looks like, but your ticket’s been created. All you did was request a cancellation, which is what you would want to do under carillon.
Chendel Hooks (28:21) But.
Niccole Russell (28:22) You would have to make sure that a carillon line is added, you would have to add that, not our team.
Niccole Russell (28:32) What was that again? You would have to make sure that there’s a carillon line under that provider. And if not create one because.
Chendel Hooks (28:44) we.
Nancy Rodriguez (28:46) did it for everybody? Yeah.
Niccole Russell (28:49) So, if you want to do a bulk instead of going line by line, you can hit the support center on the left and ask them to cancel all of the lines for.
Chendel Hooks (29:01) Emblem? So it’s right here? Okay. So, all right. So, how will we do it again? Say it again?
Niccole Russell (29:11) At the bottom left support center. Yep. So you can ask them to.
Niccole Russell (29:22) Please, well.
Chendel Hooks (29:23) Please cancel. Well.
Niccole Russell (29:25) Hang on X, out of that, doesn’t look like you had x’d out of it. So it’s feeding over from Rachel. So now hit support.
Chendel Hooks (29:35) Still,
Niccole Russell (29:41) no, it’s not there. It’s the try to refresh your screen on the top left. Yeah.
Chendel Hooks (29:54) There you go. So, do I go here on the message or tickets? Do I like start a new ticket or do I just ask the question?
Niccole Russell (30:02) You would start a ticket? Yeah… let’s see new provider. Okay. So, no, that those are your tickets. That’s what Naomi was saying. See, I don’t have that view. So go home. This is how you create. So scroll down a little bit, and then we’re doing, let’s see credential median, cqh scroll down a little bit.
Chendel Hooks (30:27) That’s as far as it goes. OK. Do I just go under what’s AI agent, right?
Niccole Russell (30:34) Yeah, I think you can do that. It looks a little bit different on my side… and then you can let them know to please cancel all lines under emblem health for all providers.
Nancy Rodriguez (30:51) Since they are enrolled in careline?
Nancy Rodriguez (31:03) They will be, I guess they will be just in case.
Niccole Russell (31:11) Yeah. And then hit that blue arrow. So now we lost text and it’ll come back…
Niccole Russell (31:34) So, you can let them know all providers.
Niccole Russell (31:47) Do I just file as emblem? Yeah, emblem health?
Niccole Russell (31:56) It’s asking you which file not needed.
Nancy Rodriguez (32:02) Just.
Niccole Russell (32:02) say BH providers not needed.
Nancy Rodriguez (32:20) So, now, for those tasks, we have to go into each individual one. No.
Niccole Russell (32:25) This fixed it. You just ask for all of them to be canceled.
Nancy Rodriguez (32:28) Yeah, but there is 58 tasks. Look at messages. What do we do with those?
Niccole Russell (32:37) It will take care of those as well. Okay? If you see that they’re not, you can put in a ticket, but anything associated with a line should come off.
Nancy Rodriguez (32:48) Okay. Yep. And.
Niccole Russell (32:49) it’s that easy. So you can just X out of that and they’ll get back with you as soon as possible.
Niccole Russell (32:58) And then I would say like you have 53 bells up there. You should be looking at those notifications at the top.
Nancy Rodriguez (33:08) But the notifications are on the task that’s what it is correct? Or they’re separate I.
Niccole Russell (33:14) Don’t know what’s listed in that bell for you?
Nancy Rodriguez (33:17) Task are one?
Niccole Russell (33:20) Of them, but I’m not sure if that’s the only thing?
Nancy Rodriguez (33:23) Chendel, can you share your screen again? So we can look at one?
Chendel Hooks (33:27) These are the things we saw before. These are the, those messages and stuff, that are going to your bells.
Nancy Rodriguez (33:35) No, I think they’re different.
Niccole Russell (33:38) As an admin account, you should all be getting them.
Chendel Hooks (33:41) Yeah, that’s what I’m saying? It’s the same ones we’ve been getting.
Jfeliz (33:43) Yeah, so.
Nancy Rodriguez (33:45) These are the same ones as the old tasks.
Niccole Russell (33:47) Yeah, until you hit see all notifications, they’re not going to clear out. So you have to hit see all and then you have to clear them out.
Chendel Hooks (33:54) Yeah. Just this thing. Yeah.
Niccole Russell (33:58) And you can mark as read as you work those out. But yeah, you should be notified with, I don’t know how it reaches out that’s something I need to figure out. I’m not sure if they reach out via email or the platform. I’m not sure how that works on their end. So why?
Nancy Rodriguez (34:15) They send bells and also notifications, what is the difference between the two of them?
Niccole Russell (34:25) This is where they’re the same. This is where you mark them as read. Oh, okay. Yeah. And if you would rather go through support at medallion co, there is no M on the end of any of our emails. But if you go to support at medallion co, you can also like if you wanted to email them, hey cancel all of those requests from emblem. You could have done that as well instead of going through the system. So those are both ways you can request a support ticket.
Nancy Rodriguez (34:59) So we can send an email.
Niccole Russell (35:01) Yeah, yeah. Oh.
Nancy Rodriguez (35:02) Okay. I thought we only had to do the.
Niccole Russell (35:05) Support? No, no. And I’ll put that in an email I send over to you as well, but no, absolutely.
Jfeliz (35:11) Not Niccole. I have a, I do have a question here that I think that this situation might be similar to what we were looking at earlier with another provider with Cesar Winston, Vera. I got another caqh profile error, but it doesn’t get into the specifics to what they have to fix. So it’s us reaching out to the provider. And then, you know, but it’s not giving me the specifics. This one is now Jacqueline williams Walsh.
Niccole Russell (35:51) Oh, okay. Let me look Walsh.
Niccole Russell (36:01) So, it’s telling you in the header that it is a caqh profile error, so that lets you know, it’s a caqh profile error. But when you click into the task and let me, I.
Jfeliz (36:15) did. And it just, yeah, again, caqh fix required fixes needed on the profile. Like it’s not saying what the specifics are.
Niccole Russell (36:28) Well, when you log into caqh, it tells you what the errors are on the page. So, so it caqh, it tells you the first errors, and then each section that you click on it’ll, show you. So with this one, again, if you go to the pro to the provider and you see that you have selected.
Niccole Russell (36:55) Their caqh management then you can reply back to this and let them know caqh management’s been turned on, please proceed.
Niccole Russell (37:11) So, you just want to go to Walsh?
Nancy Rodriguez (37:15) So, you.
Niccole Russell (37:16) would scroll all the way over here and you don’t have her caqh turned on you?
Nancy Rodriguez (37:21) See the one Jasmine… that is gonna manage, her own. No. Okay. So then you need to hit the caqh.
Niccole Russell (37:33) Then you would need to click this. Once you click this box, you can go back into her name and to her task and just update this task. As caqh management has been turned on, please proceed with… management… or caqh management has now been turned on. Enabled, however you want to word that, please proceed and they’ll know… but they will not continue. If that box over here is not checked.
Nancy Rodriguez (38:06) Yeah. And Jasmine is going to check all of them to make sure.
Niccole Russell (38:09) Okay. Yeah.
Niccole Russell (38:18) And then any that aren’t checked, you will get a task for that, and that will kind of prompt you like.
Jfeliz (38:24) It’s not, it’s only three. Everybody should be checked.
Niccole Russell (38:32) Okay.
Niccole Russell (38:39) Anything else? Nope? Okay. I will set up a recurring meeting for us for Wednesday from 11 30 to 12 Eastern Time. I’ll send over an email as well, that will include em, support best practices. I’ll give you that support document with the facts and questions as well. So that’ll kind of help navigate you on, and it helps learn the system as well. So, if you don’t know how to do something, it does give screenshots, sometimes it’ll give recordings. So that’s very helpful as well. And then.
Jfeliz (39:16) You.
Niccole Russell (39:17) also have, your recordings from Naomi’s session. So, if you have any questions, you can go back and kind of review those recordings as well. And then I’m here, of course, if you need, if you’re not understanding something in the system, reach out, I can set some time up for us to go over that too. Okay? All right. Well, thank you for your time and I will see you this next Wednesday.
Nancy Rodriguez (39:44) Chendel, can you give me a call?
Niccole Russell (39:47) You have? Okay, thank.
Nancy Rodriguez (39:49) You. Thank.
Niccole Russell (39:49) You, you’re welcome. Have a good day. Bye bye.