Transcript
Phone Caller #1 (00:00) thank you for calling Chesapeake regional healthcare. This call may be monitored or recorded for training and quality control purposes. If this is a medical emergency, please hang up and call. If you are trying to reach a patient and know their room number, please press one. If you are trying to reach a specific person or department and know your party’s extension, please press two. For all other reason. Stay on the line and your call will be answered by the operator.
Phone Caller #1 (00:36) Nine one one… Chesapeake regional council speaking. How may I help you?
Kirsten Neville (00:43) Hi, Kianta. I had something dropped off. It was a doordash order and I just wanted to make sure it was received. I see a photo of it on a table, but I just don’t know if it was received. Could you confirm for me?
Phone Caller #1 (00:57) Who is it for?
Kirsten Neville (00:58) Well, the name on the order is Kirsten, which is me, but it’s for someone at the hospital. So, there’s like a thing stapled to the bag that says Kirsten on it.
Phone Caller #1 (01:13) Do you know if they delivered it to the main entrance or the garden entrance?
Kirsten Neville (01:19) I’m looking at the photo and I could text you the picture, but I don’t know where this is. I’m sorry, they’re just so bad. They don’t communicate where they’re going and I’m sorry, but it’s a gift for someone.
Phone Caller #1 (01:31) Let me transfer. You. Let me transfer you up to, because I’m the operator, I’ll transfer you up to patient information to see if it’s up the front. Okay?
Kirsten Neville (01:39) Okay. Thanks.
Phone Caller #1 (01:42) All right. And if they, if it’s not, you can ask them to transfer you to the garden entrance.
Kirsten Neville (01:48) To what?
Phone Caller #1 (01:49) The garden entrance, because that’s the other entrance to the hospital garden entrance.
Kirsten Neville (01:51) Okay.
Phone Caller #1 (01:54) One second.
Kirsten Neville (01:54) Thank you.
Phone Caller #1 (02:01) Patient information. This is Pam. How may I help you?
Kirsten Neville (02:04) Hi, good morning, Pam. My name is Kirsten. I sent over like a doordash gift, and… I was wondering if you received that bag, it’s a brown bag. It says dashmart on it.
Phone Caller #1 (02:19) It says, what? Okay. Is it food?
Kirsten Neville (02:22) Yeah, it’s on a, the person sent me a photo, it’s like on a little brown table, but I just don’t know if it.
Phone Caller #1 (02:28) Yeah.
Kirsten Neville (02:29) You guys got that.
Phone Caller #1 (02:31) Yes.
Kirsten Neville (02:32) Okay. Can you, I know there’s not a note attached to it. Can you?
Phone Caller #1 (02:37) Enjoy your weekend girls?
Kirsten Neville (02:39) Can you?
Phone Caller #1 (02:40) You?
Kirsten Neville (02:41) We make sure that this is.
Phone Caller #1 (02:42) The best way to go. You’re going to have to speak up, ma, am, I can’t hear you?
Kirsten Neville (02:44) Steve mcdonald… I’m sorry, this is a gift for Steve mcdonald. He would be, I think on the fourth floor?
Phone Caller #1 (02:47) If you purchase eight?
Phone Caller #1 (02:54) Okay.
Kirsten Neville (02:56) And I know there was not a note properly attached to the gift, so, I was hoping you would be able to, oh, sorry, I don’t think it’s the fourth floor.
Phone Caller #1 (03:02) Can I go back to you?
Kirsten Neville (03:05) No, it’s the admin office. He’s in the admin office.
Phone Caller #1 (03:09) Is it a patient or an employee? Ma, am?
Kirsten Neville (03:10) Steve mcdonald is… an employee.
Phone Caller #1 (03:15) Okay. I can’t hear anything. Thank you.
Kirsten Neville (03:18) Can you hear me?
Phone Caller #1 (03:21) No, I know. I’m not going to start talking until it got quieter. All right. Okay. I’m sorry, are you calling for a patient or for an employee?
Kirsten Neville (03:29) No, it’s for an employee?
Phone Caller #1 (03:32) Okay. Hold on just a moment, ma am.
Kirsten Neville (03:35) Okay.
Phone Caller #1 (03:35) So, did you let the employee know that it’s here?
Kirsten Neville (03:37) I can… yes, but I was hoping that you could deliver it or someone would be able to deliver it to the admin office for them?
Phone Caller #1 (03:47) No, they’d have to pick it up here?
Kirsten Neville (03:52) There’s no ways like anyone a volunteer and.
Phone Caller #1 (03:54) We don’t have anybody to deliver it. What is the pay? What’s the employee’s last name?
Kirsten Neville (04:01) Mcdonald, MCD o NNELL.
Phone Caller #1 (04:09) Okay. Hold on just a moment. And you said the first name is?
Kirsten Neville (04:16) Steven?
Phone Caller #1 (04:17) And he works at the hospital.
Kirsten Neville (04:20) Correct. Yes, he’s the chief financial officer of the hospital.
Phone Caller #1 (04:24) Okay. Hold on just a moment. She has a delivery over there for Steve mcdonald. He’s the chief financial officer. It’s that one over there. Yeah… I don’t unless I’m spelling it the wrong way. All right. Hold on just a moment, ma am.
Kirsten Neville (04:50) Okay.
Phone Caller #1 (04:51) History in the region and we’re shaping its future too, by staying laser focused on innovation yet never losing sight of why we’re here to provide every.
Kirsten Neville (04:52) Okay.
Phone Caller #1 (05:01) Okay. Ma am?
Kirsten Neville (05:02) Yes.
Phone Caller #1 (05:03) Hello? I’m going to transfer you to the admin office. Okay?
Kirsten Neville (05:04) Yes. Well, I mean, can some, it, does, I don’t need to talk to them. Can someone just take it up to the admin office? I’m not local. So I keep,
Phone Caller #1 (05:13) yeah, that’s where I’m going to transfer you to see if someone can come down and pick it up for them. Okay?
Kirsten Neville (05:17) Oh, okay. All right. Okay. Sorry, before you go, before you go, can you?
Phone Caller #1 (05:18) Okay. Hold on just a moment.
Phone Caller #1 (05:27) Chesapeake regional administration?
Kirsten Neville (05:30) Hi, I was transferred from the front desk. There’s a gift downstairs from… us and I was just told that someone from the admin office has to come and get it. I’m sorry?
Phone Caller #1 (05:48) Who’s calling?
Kirsten Neville (05:50) This is my name is Kirsten, I’m calling from medallion. And we just sent some cookies to you guys, and they’re downstairs and I was trying to get someone from the front desk to bring it up to the admin office, but… they’re telling me that someone has to come down and get it, and that sort of, you know, doesn’t ruin the gift, but the point is to have it delivered nicely to you, but they’re telling me that they won’t do that. So. Sorry.
Phone Caller #1 (06:16) Okay. And who is it? No, no worries. Who is it for?
Kirsten Neville (06:20) It’s for Steve mcdonald.
Phone Caller #1 (06:22) Okay. I’ve got you. I will let his assistant know.
Kirsten Neville (06:26) Thank you. I really appreciate it.
Phone Caller #1 (06:28) Thank you. Have a good day.
Kirsten Neville (06:29) Thank you. Bye.