Transcript
Taylor Ryan (00:00) hey.
Noah Laack-Veeder (00:02) Hey.
Taylor Ryan (00:07) Alright. Looks like Dora is in the waiting room. Okay? Janessa is as well. So, Janessa is like, she’s… one of the newer people that I mentioned started. You have not met her, but she was on our last call. She’s really nice. She’s probably going to have questions like she’s probably going to have the most in depth questions.
Dora Tao (00:28) Okay.
Taylor Ryan (00:33) But she started in December. So like she’s very like she’s pretty new to the company. So, I don’t anticipate like there being a ton of concern from her on like her job. So just for you to.
Noah Laack-Veeder (00:56) Know. Yeah. Okay.
Taylor Ryan (00:59) All right. I’m going to let them in.
Taylor Ryan (01:08) Hey, team. Happy Friday.
Dora Tao (01:12) Happy Friday. How are you guys?
Taylor Ryan (01:15) Good. How are you?
Dora Tao (01:16) Good, hi.
Janessa B. (01:18) Happy Friday.
Noah Laack-Veeder (01:19) Hey, Janessa. I,
Taylor Ryan (01:22) know that last time we had Sam filling in for Noah, so maybe we can just start by Janessa, Noah, you want to introduce yourself, and then Janessa, you can as well.
Noah Laack-Veeder (01:33) I’d love to. Yeah, Janessa, great to meet you. I’m Noah lead solution consultant here. And I’m super excited to talk to you all about licensing. I’m in Madison, Wisconsin. Fun fact. I have a seven month old daughter. So I’m learning all that stuff. So that’s a little bit about me. Hi, my.
Janessa B. (01:51) Name is Janessa. I know Noah, I already did this, but my name is, again, my name is Janessa. I work with Imagen started here in December. So I do lots of licensing. I live three hours each from Philly and Pittsburgh, 20 minutes from Maryland. So I’m in south central Pennsylvania and fun fact. I’m way far ahead of you. I have a 16 year old and a seven year old.
Noah Laack-Veeder (02:11) Oh, really? Okay. So 16 year old, how long have they been driving? She is not driving? Oh, that’s like, okay, her, and,
Janessa B. (02:20) I have decided that I can drive her everywhere she needs to go until she turns at least 40.
Noah Laack-Veeder (02:26) Okay, deal. I’m gonna take notes on that for when my daughter’s 16 because I’m trying to figure out how to prevent her from driving a car as well, but maybe by then they’ll have auto driving cars. Yeah, actually, I won’t have to worry about it.
Janessa B. (02:39) Yeah. Yeah, she’s special. I love her, but yeah, we were like, no driving. No, no.
Taylor Ryan (02:45) My sister, I’m the oldest of three and my sister is like two years younger than me. And I of course was like I need my license like I need to be able to drive. And then when it was her turn, she was in absolutely no rush. Like she waited a few years. She was like, what do I need? She was like, I’ve got you. I’ve got mom. I’m good. That’s funny. So I totally get it. Okay. Cool. Awesome. Good to have you back on Janessa and Dora.
Taylor Ryan (03:13) So, yeah, I think we left the last call kind of just wanting to understand like I think a lot of the questions that were coming from you all were maybe like detail oriented and maybe would be helped by us going through like specific scenarios. So, Dora had sent over two different examples for us before we go into that. Noah and I spent time this morning just kind of like prepping and talking about all the details of the, you know, the process here for you guys. And Noah put together a process map that kind of walks through like current state and kind of just gives more of like a visual of like the process itself outside of the details of your day to day, Janessa, just so that we can make sure we’re on the same page. So, I think we had a couple questions. We are going to obviously go through the demo as we talked about, but I think just to like take a step back and make sure that we’re understanding like how this interacts with other teams, how this interacts with modio? Like what you guys are, you know, using, I know you guys have a licensing provider today that like, you know, is maybe not doing as much of the processes as you’d like. So we want to start by spending some time there. And then we can go into the demo. We should have plenty of time here. Does that sound good? Any other questions that came up since we last spoke?
Dora Tao (04:38) No, that sounds good. Yeah, I can. Yeah, maybe the process map would be helpful, but I can also walk through our vision again if that would be helpful too.
Taylor Ryan (04:45) Yeah, yeah.
Noah Laack-Veeder (04:46) Let me just jump into it if you don’t mind because I’m so excited to show you all this mostly because if I were you, I’d probably be asking like how is this going to fit with modio? And like how is this going to fit with the different strategies? So I just wanted to make that super clear and Janessa that’s a really cute cat that is hanging out with us that’s super cool. What’s the cat’s name… his name?
Janessa B. (05:09) Is dizzy, it’s actually dr Zhivago, but that’s a lot to say. I didn’t name him the shelter did, but I decided to call him dizzy for short like D, apostrophe Z because dr Zhivago.
Noah Laack-Veeder (05:20) Okay. Well, if dizzy has any technical questions, just let me know not yet.
Janessa B. (05:26) But I’m sure he will because he helps out a lot, okay.
Noah Laack-Veeder (05:29) Excellent. But just wanted to make sure dizzy feels included. All right, so I just want to jump in here. So just so I’m understanding kind of the currency a little bit more ultimately like the big question that I wanted to. And I’m sorry to bring this up again if this is already a sore subject but like really what the current vendor is doing for you all with licensing today because I want to be able to clearly articulate the difference between what’s currently happening there and then what’s going to happen to medallion. So what I did is kind of just summarize the beginning process here where we’re collecting some provider data. We’re getting it into modio, and then we’re exporting it so that the licensing vendor can do the work for us today. And typically, the work that a licensing vendor would be doing would be starting the license applications, doing verifications, following up, submitting the licenses, following up with the board tracking status, and communicating status with providers. Is the vendor doing any of this for you today? Or is that just not happening? I’d just love to hear more.
Dora Tao (06:39) About what’s going on. What you have in pink is basically what the vendor is doing for us right now. I think the hardest or maybe like the part that is different or like challenging for us right now? Is that the like follow up with providers slash follow up with board and track status. Like we don’t have as much visibility into that process right now, which I think is what’s sort of lacking for.
Noah Laack-Veeder (07:05) Us sure makes sense. Yeah. And I’m just coloring them red. Yeah.
Dora Tao (07:08) And then the upload info back to modio that’s usually done by us. So basically, it’s like us. Yeah. Oh, I guess that, that’s kind of delineating.
Noah Laack-Veeder (07:16) Good call. I did say that I’ll chain it back to white and then, but this is everything and then these timelines. I think we, so it was like three to four months and then you have like we have like two or three people like kind of supporting this process in addition to the vendor. Is that accurate? Yeah.
Dora Tao (07:32) So, for our side, like when I say like we’re supporting the process, it’s really just us like trying to look at their tracker to see like how we can follow up. And then sometimes like, you know, they’ll be like, oh, we needed like your driver’s license and we’re like, oh, we have it. We’ll send it to you like you don’t have to, you know, you don’t have to bother the provider for that or something. Yeah.
Noah Laack-Veeder (07:53) Okay. That makes sense. Janessa, anything you would add? Sorry?
Janessa B. (07:59) I’m multitasking really and truly. So, Dora has the pulse on this for sure. So, whatever she’s saying is definitely it, we do kind of have to do a little bit of follow up on our own. But for the most part, this is what is going on just like she said.
Noah Laack-Veeder (08:17) Okay. Excellent. So I kind of want to just talk about then what the future state will look like with medallion. But I also just want to ask a question. So, I think when I was gone, enjoying the red rocks of Sedona and Sam was supporting me, let me just do a tangent.
Noah Laack-Veeder (08:33) It wasn’t vacation. It was parenting in the red rocks of Sedona so it was fun, but it was also very challenging that’s for them.
Dora Tao (08:41) That’s what parenting is. Now, there’s no more vacations. Honestly, I learned.
Noah Laack-Veeder (08:44) That the hard way, yeah.
Dora Tao (08:47) There’s no more vacations ever, I guess.
Noah Laack-Veeder (08:50) No, if you.
Janessa B. (08:51) Say, so I take all the vacations if I can, but no, the red rocks of Sedona are absolutely amazing right now. I tell people to vacation with their small kids, but we can talk about that. Yeah.
Noah Laack-Veeder (09:04) No, yeah. Anyways that’s why I need to ask this question. So just pretend you’re on the red rocks with me asking this question which would never happen because we wouldn’t have WI fi up there.
Noah Laack-Veeder (09:13) But I think I was hearing that kind of thinking about the solution with medallion. There was an interest in doing non imlc with medallion and then imlc, not with medallion. So I just wanted to walk through that and just really understand mostly because I’m just trying to understand, is there a reason why medallion shouldn’t do both? So let’s just get to there. But I want to kind of walk through this. So if we did have these parallel processes with the non imlc and initial loq for these MDS, the process with medallion would be we can collect provider data via caqh, we do the licensing and that’s going to take about 45 days and then we can export that data and it might still need a little bit of manual help from your team, not a lot, but we can just create a report to get that into modio. So the big thing I want to cover here is that if you do this process with medallion, it’s going to take around 45 days or less to do the non imlc. But then from the conversation we had before it sounded like even when they’re imlc today, it’s still going to take about 90 days. And if we’re getting rid of that vendor, then I was wondering who then would be doing like the work to do the licenses? If you’re not going to use medallion to do that? Yeah.
Dora Tao (10:38) A couple questions. So, yeah, Janessa’s raising her hand because currently Janessa does all of the imlc licenses, okay? Okay. And I think imlc stuff is very straightforward from our perspective. And so I think we’re open to keeping that in house for right now because we just have so many like really tight timelines honestly that we’re running up against for the licensing and it’s been easy. It’s been relatively easy for us to keep track. The reason we’re looking for support for like the non imlc stuff is because it’s complicated and there’s just a lot of information that we need to gather and like we are young enough right now that I don’t think we have as much of the, you know, state board contacts or like all of the contacts necessarily. And we’re working on that, but I think that’s what we’re looking for support… quick question though. So we, as you, I think we talked about this once last time but like we, you know, we do credentialing and enrollment but in a very different way than like most regular healthcare systems would. Yeah. So I want to be really mindful that our credentialing team has always said like oftentimes providers see a QH profiles are not up to date when they come to us, right? So they’re like haven’t, attested in a while or like the customers aren’t all there yet, you know, there are things that are changing. So I don’t think we would want to link caqh at all with the collecting provider data and I don’t know if that’s like… you know, something that you have to.
Noah Laack-Veeder (12:06) Do it’s? Not a hard requirement? Yeah. I guess my question is like, how do you typically then collect the provider data? Do you have like a form that you get it from? Yeah.
Dora Tao (12:16) So, that’s yeah. So that’s we send them like a checklist basically of like these are the things that we need. And then they get an invitation to modio and then they can actually upload directly into the modio platform with all of the information.
Noah Laack-Veeder (12:30) Or.
Dora Tao (12:30) they can just like email us and we’ll put it into modio on their behalf, yeah. Yeah.
Noah Laack-Veeder (12:36) So, what I think we should do here, it look if they have caqh data, great like we can get it. But if they don’t it’s not a hard requirement. What I think the process should be with medallion is that if you’re and I, what’s really important is providing that white glove service that you’ve all talked about like let’s keep the provider like let’s keep the provider’s involvement as minimal as possible. We can have them just similarly either give you the data for you all to upload into medallion or they can log in directly. So that process won’t change. The only difference would be, we would have to, just, we just got to get that data into medallion for us to do licensing. So.
Janessa B. (13:16) If today, that makes sense? Yeah, yeah.
Dora Tao (13:18) Yeah, I think in our vision cause like we need the same, we probably need like the same paperwork that you guys need for our like enrollment purposes. And so I think what’s been working or what I think would work is like us, you know, launching, you know, meeting with the new person, new onboarding, rad, and send them the checklist of documents we need. They can put it directly into modio, and then an administrator myself, Janessa, if we have other licensing teammates would extract from our platform and put it into your platform for you guys to start the licensing?
Noah Laack-Veeder (13:49) I think that’s in my.
Dora Tao (13:51) head how it would work. And then, yeah. And then that way if like medallion’s like, oh, like you guys forgot to put in the passport or what, you know, something like that like more likely than not, we need that from the provider too. So we could then get it. And then that way we can make sure it’s in both platforms. Yeah.
Noah Laack-Veeder (14:08) No, that makes complete sense. So, yeah. So to answer your question, we don’t have to use caqh for sure. And then just for Janessa, the imlc, maybe I just miss her, right? But like, is it, does it take? Does it still take 90 days to do the imlc? Like how long does it take you guys to do that? So.
Janessa B. (14:28) It’s a couple of things. It really depends on the state and the provider. So, like if we’re talking, Colorado, I get them the same day sometimes and I appreciate them. If we’re talking, you know, New Jersey, Texas, Ohio. It does take a little longer, but sometimes that really depends on if they need fingerprints and CBC, if I have a provider, who, when I tell you like he is on it, he is on it like I will send him something and he gets back to me same day or next day at the latest. So, even with his imlc stuff, that stuff came in fast because he was on it. So even some of the longer imlc states probably took less than two weeks, no more than a month at max. Yeah, that.
Noah Laack-Veeder (15:15) Makes sense. Okay. So, yeah, this definitely wasn’t 90 days then. So, that makes sense. I’ll just say like approximately like 30 days Ish, that’s not about, yeah, depending on state. Yeah. Okay. Awesome. So, that makes sense to me. I just wanted to make sure because I was like, oh, if it was 90 days, I just want to understand. So that totally helps. We just like figure out why we have the two pathways. Yeah. So then you were,
Janessa B. (15:38) like, why are we doing those? I’m like because I want my job.
Noah Laack-Veeder (15:41) No, yeah. I know. Yeah, I totally hear you. Yeah. So, so one thing I guess I’m saying is like, we, with that being the case, then the process could work that way. So for the non imlc or initial loq, we’ll do that collect provider data thing for imlc. The process won’t be any different than today is kind of what I’m recommending then if we’re going to keep it in house, do either of you kind of disagree with that workflow? Or do you feel like that makes the most sense?
Dora Tao (16:11) That we, the imlc process doesn’t change?
Noah Laack-Veeder (16:14) Just doesn’t change. It’s just going to be the same. Yep. Okay. Perfect. Awesome. Yep. Yeah. So.
Dora Tao (16:19) Basically, we’re looking for support for, yeah, people who don’t qualify for imlc, like they live in New York or like South Carolina licenses even for imlc people.
Noah Laack-Veeder (16:29) And that initial loq you would still want our help with, right?
Dora Tao (16:32) No, we would do that too. Sorry. Okay. Yeah. Oh, sorry. I didn’t see that piece. Yes. Oh.
Noah Laack-Veeder (16:38) Good. Yeah, it’s not often I get to mention loqs on calls. So I sound super smart because.
Dora Tao (16:43) I feel like it’s like all these acronyms that you’ve.
Noah Laack-Veeder (16:46) I know, I probably.
Dora Tao (16:47) Didn’t know what loq said for like 10 months ago.
Noah Laack-Veeder (16:50) Yeah. I know. Look that’s how I feel. My wife is a physician. She’s a crna and like, I mean, she’s like, I don’t want to talk to you about credentialing. I’m like, okay, I hear you. I hear you.
Noah Laack-Veeder (17:01) I know you don’t because it’s not her favorite part of her job. Okay? So that’s super helpful. So, when we’re scoping this, we’ll just make sure that we’re only including volumes around the non imlc component. But the process today with our vendor, correct for the non imlc states takes anywhere from nine to 120 days, right?
Dora Tao (17:23) That’s correct. Yeah. Okay.
Noah Laack-Veeder (17:27) Excellent. Okay. Cool. So that was what I wanted to cover. So that’s great. Do you all feel now more comfortable? I’m not sure you were uncomfortable about this before, but do you feel more comfortable with how the modio interaction will happen with this process? And like any outstanding questions there about how we’ll be interacting with the two systems? I.
Janessa B. (17:44) Just think I have one more quick question and I think you’ve already answered it. So like if you need a passport and I know in modio, I have a passport, I can just put it in medallion. We don’t have to reach out. Okay? Yeah, I’m comfortable. I say.
Noah Laack-Veeder (17:56) The ideal workflow for a provider is you go, hey, you have to assign two things that’s it like that’s the only thing like we, so yes, I was talking to Taylor about this like you’re one of my you’re like my favorite part of the medallion because you’re so committed to that provider white glove experience. So it’s like you’ll be able to do this really fast and upload things for your providers. Like if they sent you an email, a bunch of stuff like this is going to be so fast for the provider. So, yeah. So I feel good about that. So let’s go through unless there’s any other questions I’ll go through your scenarios and just show you the quick demo. Does that work? Yeah, that’d be great. Sweet. So I just put together a document and I’ll going to go through this. I’ll send this to you too if it’s helpful. But I just want to kind of walk through this scenario first and then just walk through kind of the involvement of this. And then at the end, I’ll show you the demo mostly because the demo is going to be just a couple of clicks and it’s where I really want to make sure that you all know, kind of what’s happening here. So, for dr smith, he lives in ma, and has a CA license that was previously canceled. So he needs, he doesn’t have a CA license anymore. We need him to be licensed in these states. He has some history of malpractice, and he has an active fcvs profile which is huge and he’s board certified and has an active license here. So lots of things to keep track of. I want to make sure I have a platform that doesn’t let me do something wrong. Okay? That’s like how I was initially reading this and with the active fcvs profile, let’s make sure we can use that data because there’s a lot of stuff there. So that’s kind of how I was thinking about all of this. So your piece is going to be requesting a license, clicking your request license button. What’s going to be automated? Is that medallion will prevent you from requesting the wrong license. So if they have a license active in Washington, it’s going to be grayed out. You’re not going to be able to add a new Washington license to this request. So it just prevents that error from happening. Medallion will do all of the primary source verifications and in this case, it would have flagged. That we had malpractice concerns via npdb or other sources that we check for sanctions. So that’ll be, and I’ll show you how we do that, but that’s going to be automatically flagged. And then we would notify administrators of the malpractice concerns. So it’s like, hey, by the way we found this… what that will lead to is you as an organization need to tell us how you want to proceed given the malpractice concerns… right? Like if they have a malpractice, do you want to continue with the license? Do we want to stop? But similar to like maybe how you’d be doing it today? My question would be like if you did have someone with malpractice today, like what would you do? Like? Would they have to go through some review process or like, how would that work?
Dora Tao (20:46) Yeah. I guess one question when you guys say Medan will automatically flag the malpractice via npdb. Like do you need the provider to run a self query or you guys are able to get that? Oh, interesting.
Noah Laack-Veeder (20:58) Okay. Yeah, we can run that. Yeah. Oh, I love.
Janessa B. (21:00) that. Okay. You kind of read my mind door and I can answer or you can answer?
Dora Tao (21:05) No, you got it. So.
Janessa B. (21:07) Right now, by the time they come to myself or sorry, I’m looking like all over the place by the time they come to myself for licensing, if I’m doing in house licensing, they’ve already been vetted, we already are aware that they’ve got malpractice, we really just need to get a narrative from them so that we can be prepared to give the narrative to whomever needs it, whether it’s state whether it’s for credentialing. So, what it would probably be best is if you can get those, and then we work on those narratives so that we can just have that in our kind of like our file cabinet, yes.
Noah Laack-Veeder (21:42) And that’s so, yeah, when I was reading this, I was like, oh, do we want to like get a gotcha. Here? So that was really good context there, Janessa, like we already know this will double check that. We know it’ll, also enforce us that we’re going to have that narrative as part of the license. So it would, it’ll catch that and route that task automatically for you. So it’ll say, look, we found this. We’re moving forward. We need to provide a narrative around this malpractice in order for this to be successful. So I’ll show you how that would work but that’s generally how that works. And then the other kind of manual components would be since there’s an fcvs piece… was assuming when you put this in here, saying there’s data there. So can we leverage it? Was I reading that the right way or was there a different reason why we put in the fcvs example in here?
Dora Tao (22:32) I put it in because not all providers have it. So I was curious if providers don’t have it. Are you guys like setting one up for them or like.
Noah Laack-Veeder (22:43) on their back? That’s a good, that’s a really good question. So we, I think it’s in your case, I think it’s going to be one of those things that you should assist providers to create. I just think that’s going to be the best bet. If they already have it, then we do, we are able to leverage that information to expedite the board’s process. So, so two points. So, so then I’ll add that here too… then you would… how does that compare with like I’m guessing that’s kind of how you thought this was going to work Dora?
Dora Tao (23:22) Yeah, I was curious because for what it’s worth, like I was curious like if you guys create because we’ve had some run ins where like other people create it and then providers aren’t aware. And then we need to like share the login information and it just kind of gets lost in translation. So that, yeah, that’s why I was asking. And yeah.
Janessa B. (23:41) So, I think in our.
Dora Tao (23:43) world, oh, go ahead, Janessa, but I think no.
Janessa B. (23:45) I was just going to piggyback off of what you were saying.
Janessa B. (23:47) So like in modio, we have a logins option where we can find all the logins for our providers. Do you guys have that in your?
Noah Laack-Veeder (23:54) So once you,
Janessa B. (23:55) create a login. We will be able to see that login in the event that we need to look at something.
Noah Laack-Veeder (24:00) Yes, it’ll look just like this. Do you see my screenxtrail accounts? Yep. So you get, you will store there, you use your names, probably won’t be them punching their keyboard, but, it’ll, be in there. And so, yeah, I think that workflow is great where you help them create it. You can, you can add the external accounts on their behalf in the platform. It’s secure. I think we can. If there’s an it process here, we’re soc two compliant. Another another metric just to highlight these questions are great. Like how do you do this? I just want to kind of provide a little bit of assurance we’ve processed successfully 100,000 licenses and the kind of the turnaround times that I’m giving you like the 45 days that’s based on 100,000 licenses. So, these are situations that we encounter regularly. So these aren’t things that are like something that medallion hasn’t seen before. So that’s just wanted to kind of give you that assurance there. The second one, this was just, I think you were kind of giving me more of a layup one. Now, they already have an imlc. So I’m happy, to show you that because they’ll still need the state by state pieces, but there’s no history malpractice and already has active licenses. Ultimately. Again, we would just not allow you to request those licenses. We’d still do the psvs and then interface with fcbs?
Noah Laack-Veeder (25:27) So, yeah. So again, high level, are you kind of, are you hearing a little bit more about what medallion will automate versus what you all would just still have? Manually? Yeah one.
Dora Tao (25:37) Question. Yes, no, this is super helpful. I think one question is when you say like, oh, medallion will prevent you from requesting the wrong license. Like is it because we would have already preloaded medallion with their license? Like how would you have known that dr jones… already had licenses when I click request, like does that person already need a profile? Does that question make sense? Yeah, I.
Noah Laack-Veeder (26:01) think if I’m hearing you correctly, you’re saying like how do you know that they have a license already?
Dora Tao (26:05) Yeah. Like theoretically, these are steps are all happening like after we’ve already created the profile, for something?
Noah Laack-Veeder (26:11) Yeah. So during implementation, what we do is we kind of just, we work with you to like load all of your existing data into medallion. So, like that data would just be there. Day one when we’re implemented.
Janessa B. (26:24) Okay. So, I have a question, in, again, another piggyback off of that. We had a provider the other day, it was not quite.
Noah Laack-Veeder (26:36) Obvious.
Janessa B. (26:37) In modio, and when we pulled some of the information out, we thought we needed to get them an additional license. So, I applied for it through imlc, they didn’t like declined it or denied it just because they were already licensed. We have to go through and see them. So what I’m hearing is if I had tried to do that in here or if I had tried to even mark that we were getting it, medallion would have prevented me from doing that. Yeah, yep.
Noah Laack-Veeder (27:03) But, the one and we just need to have like it’s like we need to have basically kind of to have that environment set up just your, you have that information of where people are licensed somewhere today. We’re going to load that into medallion day one. So then going forward, if you’re like I need a new license for someone, it wouldn’t let you do something that you’ve already done. Does that make sense? Yeah, it.
Janessa B. (27:31) Does. And then, what was I going to say? This always happens to me. I can.
Noah Laack-Veeder (27:39) Also just show you this because it’s just going to, it’s going to be, yeah. So just so the licensing demo like again, I, this is one of my favorite demos to do because it’s like it’s… if you’ve been doing licensing, it’s just so much easier. So first of all, you’re seeing I have all of these, I have all the status right here in the platform. So if I ever want to know what’s going on, I’ve got it. But let’s go through these scenarios. So let’s say scenario one, we’ve got dr smith and he needs a couple licenses. So I go in here, request new license and then you would just select dr smith. I’m going to select Michelle anderson because she’s an MD here. And then what’s going to happen is if, we have that data on which states she has a license. So I click here. It’s like, oh, wait, I already have this like I’m not going to click Arkansas. I can’t I shouldn’t and that’s not going to let you. It’s also smart enough to know if someone needs a renewal, this would undo, right? So just so you know, like it’s just preventing you from doing these duplicative requests. And like you said, Janessa, you go through all that work and they deny it because they’ve already got it. So it’s like we’re not going to let that happen. The other thing that’s pretty neat here. If… you’re doing deas or csrs for your providers. Like if you don’t know if they need one, you can kind of go backwards here and say, I’m going to, I know I need someone to get a California license. And then what it’s going to do is say great, I already added the Dea automatically because I know you need that. So you don’t need to remember all of these requirements we have that in there. So if you do have licensing knowledge that’s great. But if you’re like I’m not perfect with every single state. This will help you pick the right stuff that you need in addition for the imlc, it’ll indicate which states are imlc eligible. Now, you’re not going to be doing these ones in the platform. But if you did it’s automatically going to say, do you want to request this via imlc? You say yes, then it’s going to do it all correctly. So you’re not going to have to do that because you’re not going to. Do imlc states here? But just so you know, it tells you which states are imlc eligible. So, if you’re like I forgot, if this is a state I should be doing myself or with medallion, it’ll highlight it for you.
Janessa B. (30:01) Hypothetically real quick because I don’t want to get too far off on a tangent. If we were doing imlc through you guys and let’s say we were loq dependent, right? We’re waiting for a renewal or an initial, and we say we want all these licenses, will they stay in a queue so that once the loq is active, then those will be requested or do we have to go back and do that after the fact? No, it’ll be.
Noah Laack-Veeder (30:25) It’ll be, it’ll, be that’s why we have this kind of like, is it going to be done through imlc? Because it’ll like we have, well, that’s what?
Janessa B. (30:31) I said, hypothetically, like, yes.
Noah Laack-Veeder (30:33) Hypothetically, it would hold them, yes, if you need it. Yes. Yeah, because we’re going to process it correctly?
Dora Tao (30:40) A similar.
Noah Laack-Veeder (30:41) Examples is, for enrollment teams that do manage medicaid enrollments, if you submit your managed medicaid too early, it’s going to get rejected. So, we have logic that’ll prevent those things from ultimately. Janessa, what we’re trying to do is make sure that nothing’s going to get denied. So, we’re making sure we do it the right way. Okay?
Janessa B. (31:01) That’s that’s great. And then you have API, key, capability through for like modio and stuff, right? So.
Noah Laack-Veeder (31:09) Do you, have technical resources today that could connect us to modio, I believe.
Janessa B. (31:17) Potentially, we might, we’d have to look, Dora, you may need to jump in on that one, but I think we might.
Dora Tao (31:24) Yeah, I’d have to check in on that, but kind of related to that question is like, you know, I don’t know that like every single one of our provider or maybe this is like a two part question. Like, I don’t know that every single one of our providers will need like a medallion profile because, you know, some people, are licensed at a few places and we’re not going to pursue any more licenses for them, right?
Dora Tao (31:48) Like not. So, I think that’s one like in the implementation phase. Like do we have to add everyone? Because I’m assuming you guys have the pricing includes like a per seat fee is my guess. I haven’t seen it yet. Really?
Noah Laack-Veeder (32:02) Important question. The answer is you don’t need to give us that what we need from you is give us who you need to get.
Dora Tao (32:09) Licensed people we need. Okay, cool. Okay. That was that’s kind of what I’m getting at because like what you’re showing us, I’m like that’s great. But it’s like people you already have in your system versus, I think like often for us, it’s like our current team, like occasionally, yeah, we do need new license for them or launching a new customer or we’re expanding or whatever. But I would say like most of the time it’s actually for like new people that are joining our team that we need the most support for. So it would be like us net new, setting up someone else. Yeah. So like I think I’d mentioned our, you know, 100 rats, maybe only like let’s say like 30 of them would need a medallion profile even right now. Okay? Yeah.
Noah Laack-Veeder (32:48) And we’ll make sure we update those numbers. Okay?
Dora Tao (32:50) Yeah, that’s what I was asking. Okay, perfect. Yeah.
Noah Laack-Veeder (32:54) Did you have a second question you said?
Dora Tao (32:55) Yeah. I think part two, sorry, part two is like since.
Noah Laack-Veeder (33:00) Most of.
Dora Tao (33:02) it is like new people would the I,
Janessa B. (33:07) guess like would it?
Dora Tao (33:07) Make most sense that? It’s like we wait to, you know, dr smith as an example. He’s net new. We, we don’t have any info on him. Either we ask him for information on modio, and then you’re somehow like you guys talk to modio and you get the information or is it like we get all the information from modio, then we download, we put it in your system and then we request the licenses.
Noah Laack-Veeder (33:28) And, that’s a good question and that.
Dora Tao (33:29) Might be like way down the line, I think.
Noah Laack-Veeder (33:31) No, no, that, I mean, that’s a really good question. I think that, that’s something that the implementation team can just tell you what’s best. Okay. Cuz again, there’s they’ll they’re really gonna get to know you get to know everything like it could be either, ultimately, it’s actually gonna be your decision. And what makes the most sense? So the reason I asked about the, we have an open API. So, bi directional,
Dora Tao (33:54) I’d have to check. I don’t know how that works, but.
Noah Laack-Veeder (33:56) And, but I just wanna make it super clear that like an API integration is not necessary for this workflow to give you value. So, I think there is value to do that. But like the 45 days increase with your current white glove service, Janessa, that you’re providing that like the API integration, is not gonna meaningfully affect that four like that 45 days that we’re cutting down for those licenses. So, I’m just saying like if you don’t go that route, I don’t think you’re missing out on the key value that we’re providing you. So.
Dora Tao (34:33) Do you have a question about the 45 days? Oh, go ahead, Janessa, nope you.
Janessa B. (34:35) First, because this is after.
Dora Tao (34:37) Okay. A quick question about the 45 days. Are you guys saying that like once a license, once all the paperwork is submitted to a state board, you guys are getting people issued in 45 days for those states?
Noah Laack-Veeder (34:49) That’s kind of the worst case. Yeah. I mean, again, we’ve done 100,000 of these. So like we’re and again, it’s like we are just really good at licensing. So, yeah, I did, me and Taylor worked with our analytics team beforehand to kind of give an average based on the states that you’re talking about. And like, I just wanted to give you like a conservative estimate. I feel like it’s going to be faster than 45 days. So,
Janessa B. (35:14) For California, what is your time frame in South Carolina? For instance, I’ll have to go.
Noah Laack-Veeder (35:19) Back to my analytics team, but, I can give you that, but, I took, I just went through and gave you like a, just an average because there was like, I think what 30 states I gave them.
Dora Tao (35:29) All the states that, Janessa that was lost and like one of our medical directors. Okay. Yeah. 45. I’m just, I’m not saying it badly and I’m just like mostly surprised because that is like really quick.
Noah Laack-Veeder (35:42) No, I know. Yeah. And like I saw me.
Dora Tao (35:44) It’s not a bad thing. I’m just surprised.
Noah Laack-Veeder (35:46) Yeah. I hear you like, and I think every time I talk about our licensing numbers, like I totally can sympathize what you’re saying because it’s like if you’re used to… five months, it’s like how can you possibly do that? And like my answer is, we’ve got all this automation and we’ve done 100,000 of them. And so, yeah, like the data that our analytics team is based on are completed licensing. So if I’d say like again, if we need to, we can go down the state by state but it’s not going to be 90 days that’s for sure. Like I’m looking here like South Carolina, you said 70… five percent of our South Carolina licenses are done in under 52 days.
Janessa B. (36:37) I would love to know the outliers because I know some states are faster than others and of course, this also depends on what the provider is getting you. And when.
Noah Laack-Veeder (36:47) Yeah. And again, why I feel so confident about this is because you’re a shop that really does things on behalf of your providers. So I feel like you, are, you’re not going to be the outlier, that is our mainstay max timeframe. I think you’re probably going to be the outlier on the low end based on just kind of what we know about your model.
Janessa B. (37:11) My next question was do you have like a working demo that we can see as well? Or I know you had like a lucid chart type of?
Noah Laack-Veeder (37:21) Yeah. So I can, I mean, it’s always tough because I can’t show your exact situations in our platform because I don’t but like let me go back to our demo environment. Like, yeah. So when you, so let’s say you’re going with a provider. Okay? So like first step is we got to get their data for, are you all seeing providers on your screen? Again? So the situation would be okay. Like Michelle, we got to get their data into our platform. So you would be working to populate this on behalf of your provider. So just getting that data from modio into here, you can use again one, we have a couple of things that you can use. You can use a caqh, you can use a resume if you think that’s going to make things faster. But this would be the first step to populate this profile. Once that’s done, we’re ready to submit the license request. So that’s when you would click the request button and start requesting all of those licenses for this individual. So if you want to request like 10 states at once, you can do that, just click all the ones that they need. And then it’ll ask if you need Da or csrs, and then you’d be selecting those as well… submit the request. Once it’s out, we actually start preparing all of the applications for you, automatically send them out to the board. And if there’s any outstanding items like I said, that need provider attention, they’ll route back to you in our overview tab. So you’ll have all of these tasks that say, hey, provider needs to update their resume. Someone has a malpractice thing that came up. We’ll organize all those tasks for you. So you don’t need to be tracking these in excel or somewhere else. We also do those licenses, the piece of the primary source verifications. I think this is pretty neat to show you your vendor’s doing this and kind of based on their turnaround times, I don’t know if they’re doing them automatically, but we do all of these automatically. So all of those primary source verifications will run instantaneously. I got a bunch of errors here because Michelle anderson’s not real. That’s why I said this isn’t a real demo. But the big thing here is that we’ll run all of these for you. If anything comes out of this, like we’re not able to do this or there’s issues or there’s malpractice concerns, those would be tasked back to you and alerted. So, you know that these things happened. So, your involvement with the tool really is getting provider data in here, requesting licenses, reviewing, status, addressing any alerts that came out. And then the one thing too, Janessa, I’m not sure if you are having to do anything like this, but we’ll also give you and I know you’re using modio from what I understand talking to customers doesn’t have super robust reporting analytics. So, this is something that you’ll have for your licensing operations. So you’ll see all the turnaround times and things like that. So this is going to be available for you for licensing as well. This is actually.
Janessa B. (40:22) A Dora thing. So, yeah, no, we both like this.
Noah Laack-Veeder (40:26) Cool. And then expiration monitoring Janessa, are they, is the vendor today telling you when licenses are expiring and you need to renew them or so?
Janessa B. (40:37) We actually handle renewals in house. So we keep track of those.
Noah Laack-Veeder (40:42) Cool. So, you can use medallion then for the ones that are in here, we’ll alert you when they’re up for renewal around nine to 120 days, kind of your preference. And when that makes sense. So you, I mean, you can store it somewhere else if you want. But the ones that we’re managing will be tracking the expirations in the platform. Okay?
Janessa B. (41:03) I do have another quick question. So like let’s say hypothetically the state of New York, they were required a very specific child abuse cme. And do you guys send that out to the provider or do you have anything that tracks any type of cmes at all?
Noah Laack-Veeder (41:19) So, yeah, tell me, that’s a really important thing to consider. So we do track that. Can you help me understand? Like how are you doing that today? Like how are you tracking, right?
Janessa B. (41:29) Now, either our vendor, there are a few that I have been doing in house where when I send this out, I tell the provider, listen, they want you to have this specific, cme done. It is state specific. So you want to use like I give them a website, I say you can choose your own provider or your vendor, sorry, online of course, or in person. If they are in New York, that’s obviously up to them. And then usually they’ll complete it and they’ll send it back to me. We upload it and then we go from there.
Noah Laack-Veeder (41:58) Now, new.
Janessa B. (41:59) york is very specific, sorry, where they really like to have them before or during, your application as opposed to Pennsylvania, you can give that to them after the fact.
Noah Laack-Veeder (42:11) Yeah. So, we have those state requirements. Like if the cme is going to be required, we alert you. So then that would be something that you can work with your providers. You can store cme information in medallion as well. So if that’s something that needs to get in, you can just store that within the tool.
Janessa B. (42:30) Yeah, good question. But yeah, anything.
Noah Laack-Veeder (42:32) Else from like the technology lens that we have any questions on? So another.
Janessa B. (42:44) Question. I know I have to do California timeline of activities. I saw that in like your initial, if you don’t use caqh, you use the resume, you use your AI. Does your AI come up with their Toa or how do you fill out the Toa, if there are any gaps or anything like that?
Noah Laack-Veeder (43:02) Do you want me to understand a little bit more about that? Sure. So.
Janessa B. (43:05) States often, and again, California is one of them, North Carolina is another one. They want a timeline of activities. North Carolina goes as far back as we want to know what high school you went to, the month and the year. Yeah.
Noah Laack-Veeder (43:17) Okay. Yes.
Janessa B. (43:18) Everything you have done since then up until, you know, today, yes.
Noah Laack-Veeder (43:22) So you’re asking how we handle that? Yeah. So every state has a different requirement for education. I just, I, for whatever reason, like Toa, I was like what? No, you’re yeah. And like we have education history and different states have different requirements. What we typically do is in the provider profile like look if you know, the states that they’re asking you’re going to have really far back education requirements, you should absolutely try to capture those up front. If you don’t when you submit it, they’re going to ask you for it again. So, yeah. So we’ll yeah. So that’s something that like I think with your knowledge here, Janessa is going to make this process a lot better when we think about the averages performances that I talked about. There’s a lot of organizations that don’t have that level of knowledge with licensing. So they’re kind of learning as they’re going, if you’re doing this kind of up front, it expedites the process a lot.
Noah Laack-Veeder (44:20) I really like the spirit of your questions because I think thinking about how you’re thinking about it, this process is going to go super fast with the medallion overlaid with your knowledge and.
Janessa B. (44:31) I know there are times where just like we said, like I’ve got tasks and then we’ve got like tasks that I can even take a look at as opposed to, you know, sending them out to the providers or getting them done. I kind of, I really like that and I really like it almost. I feel like there’s just a little more transparency using your environment into where we’re at and what needs to be done next as opposed to anything else. And I understand from the last time we talked that you guys have, is it an E, notary, as well as fingerprinting? Okay. Yeah.
Noah Laack-Veeder (45:12) And so, and I do know that you work with some states that are really picky about their vendors. So in the most cases, like if they don’t allow you to use printscan, right? And they make you do, I think like I was working with a client this week and it was for Arizona medicaid. So I’m not sure if it’s the same vendor, but they, you have to use that vendor. In that case, that transparency around the tasks is going to be really important because we can’t… like bypass that process. So, really clear instructions on that task is going to be how we solve that. But for states that don’t have a vendor requirement, we work with printscan. So, and printscan’s kind of like all over the place they go in, they scan a QR Code for their fingerprints. All those fingerprints can be used for any of the licenses that don’t have a very specific requirement for fingerprints… vendor. So it’s going to be state.
Janessa B. (46:14) By state, I might have sent that to Dora already. I just, I hadn’t gotten a chance to look through it. And so that’s great. But even the enotary is really nice because I like I said, I have that one provider. He’s on it all the time, but I have another one where, you know, he’s like to get to a notary is really difficult. So the other day I sent him like,
Noah Laack-Veeder (46:33) here are the remote online.
Janessa B. (46:35) Notaries you can use for your state. Like maybe this will help. So, yeah.
Noah Laack-Veeder (46:39) It’s not nice. I.
Janessa B. (46:39) Can do it, but I mean, I know you guys are also on the other side.
Noah Laack-Veeder (46:42) Doing it too. Yes. We’ve got that capability because again, like, yeah, every state has these requirements and then they’re going to have some, I mean, some states even make you literally sign in ink your name on something. So, if that’s the case, we’ll send a ups tracking link to you so you can track, like did this get to the provider yet? Is it there, did they get to sign it? So you’ll have full visibility into where we are in that process, which I think from what I’ve gathered that’s not happening with the current vendor. So like even.
Janessa B. (47:13) Still, like one of the things is for them to review their current applications. I don’t know if they send it digitally or if they send it paper and have everybody like, I know some of our providers saying this is a lot of paper. So, if it can be sent digitally to look at and then just put their updates in that’s great. We even had an instance where the provider entered information incorrectly, but they didn’t realize that because you think you put it incorrectly. So when the review time came, they were like calling us like what in the world is going on, and why. And on our side, we didn’t know that it had been put in incorrectly, we were under the impression that our vendor put it in incorrectly, which was fine as long as we knew and it got fixed. That’s all we were worried about. But in that instance, let’s say for a social, if the provider fat fingers and they typo their social by one number. Is there a QA that happens there? Or are we very dependent on what they put in. So I’m sorry because I actually had two questions. They were very unrelated and I ended the second one.
Noah Laack-Veeder (48:27) Yeah, no. The first question was related to the enotary which we can do. The first.
Janessa B. (48:35) Question was actually more, do you guys send out digital? Yes.
Noah Laack-Veeder (48:40) The answer is yes, and.
Janessa B. (48:41) Then maybe they have to sign and they can scan it back. That was really the.
Noah Laack-Veeder (48:44) First, yes, yes, if, I mean, if the states allow that, yes, absolutely. Yes. The second question is, what was the question? Again? I like totally it’s.
Janessa B. (48:55) okay. No, no. Let me let me go off of that last question. No, that’s my fault. I tend to do that. It’s okay. So even if they do that review, can they review and say, oh, everything’s good. They print out a piece and then you, maybe if they have to wet sign, they send it back that way?
Noah Laack-Veeder (49:11) Yes.
Janessa B. (49:12) Okay. Because sometimes I think us waiting for, packets to get to and from that’s causing, a timeline issue especially with the provider, if they forget about the packet or if they don’t send it back, the second question. Good, good lord, help me. Let me think if I can remember it was.
Noah Laack-Veeder (49:29) The SSN thing, I remember, like if they, if, yeah, the SSN is, yeah, is it going?
Janessa B. (49:35) To ping a database to be like this name matches this social security number? Like I do have some, applications that do that, not all of them, but every now, and.
Noah Laack-Veeder (49:45) then, yeah. Do you, do you have a process today to do any of that double checking? No? Like, the only.
Janessa B. (49:52) thing I can think of is if we had, like if we were reviewing, for instance, and I went in and looked at their social security card, if it was in modio, and I looked at it against that. I’d be like, oh, this is wrong. Change this. But unfortunately, the provider was like, who put my social security number in? Wrong?
Noah Laack-Veeder (50:08) Yeah. Let me actually show you, I might have one of these in the platform. You can see. Okay?
Noah Laack-Veeder (50:28) I’m just scanning here.
Noah Laack-Veeder (50:35) A bad example. Not not a bad one, but not a, not the best. Okay, here we go. So.
Noah Laack-Veeder (50:46) North Carolina medical board on your screen. Yeah. So the idea here is that like if they had to upload a document, we have OCR technology that scans the document and then puts that there. So that makes sure that the documents are matching. The second piece. Are, are we double checking that everything’s matching in the application? Yes, we have a QA process that’ll make sure that everything that’s in there matches the SSN was interesting because like if they did put their SSN wrong, then I, that’s like, okay, well, then we have to figure out how we check that their SSN was wrong and it would come up out of something. But so that’s an interesting one. Typically, it’s like our license numbers matching, or, all these other things. And we just use the OCR technology to pre populate it. So we’re not actually relying on individuals like typing information in because this is, this data will automatically go on to the application digitally. Okay? So, yeah, what do the,
Janessa B. (51:51) providers see?
Noah Laack-Veeder (51:53) I can show you, give me one sec… nice little provider experience. I can show you. It’s the short answer is it’s a much smaller view than… you see. It’s just specific to like them. So they can see their licenses. They can see their information. They can also see the status of their own licenses and they can see their tasks. So that’s.
Janessa B. (52:25) very, it sounds like it’s very admin, high level overview, not quite our side.
Noah Laack-Veeder (52:30) Yeah, it’s not yours. Like ultimately, it’s built for them to be able to do it’s. Built for them, to put data in if they want. But if they don’t want to, that’s what the admins are usually doing. Okay. So let me, it’s almost here. I got this nice little… here. So, yeah, this is kind of what it looks like obviously like on an actual phone, but they can click in here. They can see their agreements. They can click in if they want to sign. They can even sign directly in the platform. So this is again, this is like my finger, right? So they could do that and.
Janessa B. (53:11) They could go.
Noah Laack-Veeder (53:11) Back home, they can do their tasks. They can review them. Again. It’s a demo environment, but they have full visibility into what’s going on. And they can also go in here and look at their licenses. If they’re a payer enrollment, that’s why they have the payers here, but they can see all their information on their phone. So, so.
Janessa B. (53:29) If they had a task that said, passport.
Noah Laack-Veeder (53:35) Is missing? Yep. And I saw.
Janessa B. (53:37) It before they did, and I upload, it disappears on their side.
Noah Laack-Veeder (53:40) Yes. Yay. Okay. Yes, I love that question. You’re like, hey, can I just like make my provider’s job even easier? Yes, that.
Janessa B. (53:50) Is my like that is literally my goal? I tell a lot of the providers especially, my two medical directors right now, we’re BFFS, like we call each other and I’m… always going, hey, can I do this for you? How can I do this? I’ve stepped in to do as much as possible for our providers and I just want to make sure that can continue this way and.
Noah Laack-Veeder (54:11) Make.
Janessa B. (54:12) my job easier whenever possible.
Noah Laack-Veeder (54:14) Yeah, no, I mean, I keep saying this, and I truly mean it like these averages that I’m showing you like you asked about the outliers, like you’re the type of customer that’s going to be an outlier on the other end because you have someone that knows licensing. We have customers that don’t know how to do licensing and.
Janessa B. (54:32) they’re just need.
Noah Laack-Veeder (54:33) medallion, to do this and that’s going to be a longer turnaround time because it’s like there’s a little bit more stuff that we need to get done. But if you’re acting immediately on these things like how I envision it working for, you get an alert, this is missing. You look at it. Okay. Can I get this done myself? If you can great. It’s already done. If you can’t then you would work with your provider to get it done.
Janessa B. (54:54) Like your provider?
Noah Laack-Veeder (54:56) I don’t with kind of your involvement, I don’t see them having to know what they need to do because you’d probably be telling them medallion just makes it a little bit easier for you to know what’s missing for your providers. Does that make sense? Like, you know, with all this being said, like, you know, Janessa and Dora, just thinking about this like, you know, from a technical standpoint, like is this, are we hitting the mark here? And if not, like what’s still outstanding or missing?
Dora Tao (55:31) Anything outstanding? I think maybe one kind of niche question earlier you were showing us like when they upload their profile or like what the provider’s profile looks like they’re all these like green check marks like we have, yeah in there. Like I’m assuming or I wanted to check, I guess even if we don’t have all the info, can you guys still start working on the licenses? Because then I saw like sometimes the task was like we were missing a two by two color photo, but I also saw that on the check mark. So like it seems like you can sort of give, obviously we would give as much info as possible to start, but then you don’t have to have like a full profile right? To like get started, yeah.
Noah Laack-Veeder (56:09) Yeah. And that kind of applies earlier to Janessa’s question around like the Toa or other like education. It’s like if, you know that like get let’s get ahead of it and get it done. But we can start all this process. And again, the… process of completing the application is automatic. It’s just we’re just add it’s like the it’s all digital and all automated. So like when you have all the information in there, it’s in there. And.
Janessa B. (56:36) I think for me that’s important just simply because we are, we’re a company that’s built on AI. We’re looking for automation. I’m not sure and not to say that it’s a bad thing. I’m not sure that our current vendor is doing things as automated. So, yeah.
Noah Laack-Veeder (56:52) I mean, I, it’s not, this isn’t a knock on that competitor. Like with this is this medallion? I’m not sure if Taylor told you this like we start as a company for licensing. Our CEO was, has one of his friends in college was like man like licensing sucks and he’s like, well, how can I fix this? And then he worked and built this company, to solve licensing. And now we’ve expanded in the other realms of healthcare administration. So, yeah, I totally get you that’s so, we are the automation partner as I would just say… I guess any, I just kind of that last question. So it sounds like from a technology perspective, we’re good. Yeah.
Janessa B. (57:39) I think the platform meets and.
Dora Tao (57:42) Exceeds probably a lot of what we’re doing today. And yeah, from a technology has been super helpful. You’ve answered like a lot of our questions, no.
Noah Laack-Veeder (57:51) Yeah. There’s more that come up. Please. Let me know like it’s.
Janessa B. (57:54) and I know that, you were on the Sedona red rocks because they’re gorgeous, but, we did have you guys as a partner previously, but I think it was, I mean, it was a long time ago. I don’t even know how long ago it was before I was here, which doesn’t say much. So there’s but I mean, leaps and bounds happen in years and months. So I think it’s.
Noah Laack-Veeder (58:14) that’s good. That’s great. Sweet.
Taylor Ryan (58:18) Awesome. Yeah, I think that like just following up on, the last call we had just giving you guys, a look and feel and like the details of what your day today would look like. Janessa was our goal here. So I, yeah, if there are any other questions please, you know, let me know. I think I have a couple things, Dora on the thread that you and I have going to follow up on. So I owe you a couple things, but I was wondering if it makes sense.
Taylor Ryan (58:45) Dora, do you want to like find 15 minutes either like later today or early next week just to like go through all the other housekeeping items? I know we want to talk pricing and all that. And I can send you obviously an overview of like how we price, but would that be helpful? Yeah.
Dora Tao (59:01) That would be great. I think kind of pricing obviously is top of mind. So, I think that’s like the next big item like where I’m missing to try and like finalize our decision. So, yeah, I have time today. We can chat, okay?
Taylor Ryan (59:15) Yeah. Do you want to just, I have my afternoon is like pretty open I’m done.
Noah Laack-Veeder (59:23) After one 30?
Taylor Ryan (59:23) Pacific, are you free after one 30? Okay?
Dora Tao (59:27) Yeah, one 30 or two. Both of them are perfect.
Taylor Ryan (59:29) Okay. I’ll just, I’ll send you over calendar invite, but, yeah, really appreciate the time. We, you know, we wanted to make sure we like just get.
Noah Laack-Veeder (59:38) you everything you need.
Taylor Ryan (59:39) From a technology standpoint. So it sounds like today was productive.
Janessa B. (59:43) Yeah.
Dora Tao (59:45) Okay.
Janessa B. (59:46) All right. Thank you so much. Yeah, thank.
Taylor Ryan (59:48) You really appreciate your time? And yeah, I’ll talk to you later, Dora and Janessa please, you know, let us know if you have any other questions that come up? Thanks.
Janessa B. (59:56) Okay. Awesome. Thank you. All right. Bye.