Transcript
Jason Zednick (00:00) Tanisha?
Tanisha Roebuck (00:00) Hey, how are you? I’m well, how about you? It’s Friday?
Jason Zednick (00:06) It’s Friday. I got that going for me. Do you have any?
Tanisha Roebuck (00:12) I have one thing. All right? It’s Eric green. Let me pull him up. They have been giving me the business.
Tanisha Roebuck (00:30) So, I just closed his task for taxonomy. So, the problem that the office manager and stuff were having was in the note. It said like medallions, the taxonomy and medallion and caqh match, but MPS doesn’t so I went into MPS and made it match. What medallion said was in medallion and caqh. Then the note came back and it was the exact same note and that confused me because I know that I updated to make it all be the same. What I don’t know if they changed something in between? I don’t know, but it looked like it was already actually done. And so what I did messed it up.
Jason Zednick (01:20) Oh, okay. So, because you changed it?
Tanisha Roebuck (01:25) I changed it in MPS to what they said it was let.
Jason Zednick (01:30) Me see. Okay. So that means that maybe what was in medallion was changed, maybe?
Tanisha Roebuck (01:36) Right. See that’s our reason why I don’t want to say it was like that. It could have been the office managers doing stuff and not telling me. Yeah. So, I didn’t know if it was a way, if you could see.
Jason Zednick (01:46) Well, I can see, if the taxonomy was changed and when, and it looks like… yes, on March ninth, but.
Tanisha Roebuck (02:05) They didn’t mark it complete. So, when I looked at the note, I didn’t okay.
Jason Zednick (02:09) Yep. All right. So on March ninth, it was changed from physician assistant to physician assistant, medical, whatever that difference is.
Tanisha Roebuck (02:19) But they just didn’t mark it, right? So they’re giving me okay?
Jason Zednick (02:23) Yep.
Tanisha Roebuck (02:24) Okay. Because that, I was like my, so I was like looking stupid, but it’s not, it was whoever did change it. Okay? No, no.
Jason Zednick (02:31) Here, let me show you. Let me show you this. This wouldn’t have changed anything for you. This would have still happened. But just so you know, if you’re curious about that like type of thing. Like did that change when you’re in the… like the professional history here, a lot of these pages have, this link and you can open it up and see like the history of it. And so like right here, you can see on the ninth a Clancy.
Tanisha Roebuck (03:08) Made the.
Jason Zednick (03:10) change. Yeah. So now you can go yell at her. I,
Tanisha Roebuck (03:14) I really want to because they’ve been, very, not nice and it’s because they’re doing stuff but not following instructions. We tell them all the time you have to mark it complete. So, they’re making the change but not marking it complete. So, when I go to look, I’m thinking this hasn’t been done. So, I, my gosh, yeah. Okay. I think, yeah.
Jason Zednick (03:40) They’re gonna be, so it sounds like you, but.
Tanisha Roebuck (03:45) Thank you for showing me that.
Jason Zednick (03:47) Yeah. This is super helpful. This, this helps me all the time. So they probably still don’t match, right?
Tanisha Roebuck (03:54) No, because now, I just, I looked at medallia myself seeing, and so then I updated MPS back to what it should have been. But if she would have just marked the task complete, then I.
Jason Zednick (04:07) would be fine. We.
Tanisha Roebuck (04:08) would be fine, and this would have went two weeks ago.
Jason Zednick (04:11) Yeah.
Tanisha Roebuck (04:14) Okay. Let me double check with Dawn and see if she, because she told me she had a question, but she didn’t give it to me. Yeah.
Jason Zednick (04:20) The important thing here to remember is that it’s not your fault. So you can’t.
Tanisha Roebuck (04:26) be blamed. Yeah, nothing’s ever my fault. Okay?
Jason Zednick (04:32) I did have a question and I don’t know if you would know Dawn may know, but I’m not sure because my team asked me for healthspring. Okay? We were given Kim tischler as the contact to submit the form or whatever it is to my team’s.
Jason Zednick (04:53) Question was, should we follow up on applications with Kim or should we use this other contact that we have? I have like a, both a generic inbox and a phone number. I can share those with you. Oh, Dawn’s here. Is she? Okay. Yeah, she come? Oh, I wouldn’t.
Tanisha Roebuck (05:19) expect her to come?
Jason Zednick (05:21) Me, either… hi, Dawn, welcome… you’re, still on?
Tanisha Roebuck (05:30) Mute… I was racing the clock to get here.
Jason Zednick (05:39) We’re good.
Tanisha Roebuck (05:40) Jason had a question for you because I didn’t have, I didn’t know the answer you didn’t.
Jason Zednick (05:44) know the answer. Okay. So, for healthspring, Dawn, we have Kim tesler, as the contact to submit the application or form or whatever it is to my team wanted to know, should they follow up with Kim on applications or that’s okay to reach out to her? Okay? Because we do have a generic inbox that we can use. But if Kim’s good then?
Dawn Candia (06:05) Kim’s, good. Yeah.
Jason Zednick (06:06) Okay, great. Then I’ll tell them that then that’s what we’ll do we’ll follow up with Kim? Yeah, that was it. That was my question. Oh.
Tanisha Roebuck (06:15) Okay. And Don, the reason why that note was like that is because April actually updated the taxonomy but didn’t mark it complete. So when I went to make it match, that’s why?
Jason Zednick (06:30) She did it on the ninth, she.
Tanisha Roebuck (06:31) Did not mark it complete, and we tell them all the time.
Dawn Candia (06:36) That makes sense. Yeah.
Tanisha Roebuck (06:40) It should be fixed. Now, I changed it back.
Dawn Candia (06:43) Good. Okay. Yeah.
Jason Zednick (06:47) And then, Don, I made that fsmb change and so now it’s not required for anybody for MDS. I think it only applied to MDS and dos anyway, but they’ll see it there, but it won’t be required. But I did just want to say that like if there’s a licensing request because that’s where we need it for like there may come a situation where we’re like, hey, we need it, but we can cross that bridge in the meantime, all those, however many MDS you have that’s not going to. So you’re not going to get those questions. I’m like I don’t have it and like blah, blah.
Dawn Candia (07:24) Yeah, because I think we have more people that are.
Jason Zednick (07:27) It seems like a lot.
Dawn Candia (07:28) Of people wanting a license than we do the other way.
Jason Zednick (07:32) So, I think that’s the right call and it should be, it should be fine. I actually even checked out. I forget his name, but he’s now at 100 because 100 percent. Okay.
Dawn Candia (07:45) I wanted to ask you sort of, you know, that David yusevitz, that’s having trouble getting in.
Jason Zednick (07:52) Yeah. I saw that I,
Dawn Candia (07:53) don’t know how to help him because well, I.
Jason Zednick (07:57) I haven’t looked at it yet, but like if he reset his password and he.
Dawn Candia (08:03) keeps saying he reset it, but he still can’t get in with his reset password.
Jason Zednick (08:09) I… let me pull them… up in my whole system here. It depends.
Jason Zednick (08:36) If I can see some stuff.
Jason Zednick (09:33) Yeah, I’m not sure. I’m not sure. Like I’m sure last time he was there was the sixteenth, which was before he started asking about that. So I don’t know… I might have to forward this to my team.
Dawn Candia (09:50) Yeah, I don’t exactly know what he’s doing wrong. I mean, he sent me a screenshot of his reset and then he sent me another screenshot showing that, I guess what he reset, you know, once he clicked whatever it is, they click getting the error message or getting, you know, we can’t whatever the message is that says they can’t he can’t get in and I think I sent you that screenshot. Let me see.
Jason Zednick (10:18) I’m looking at screenshots in this email… I have like the email thread, but I’m not seeing them.
Dawn Candia (10:44) Well, let me see what. I don’t think it was. I think it was yesterday, so it wasn’t in today’s because he might’ve started a new email and so on. Let.
Jason Zednick (10:56) Me see. It looks like he emailed you at like eight am and then he emailed me at like, right after.
Jason Zednick (11:10) But I don’t know if the screenshots were in that one?
Dawn Candia (11:13) Yeah, on. Oh.
Jason Zednick (11:15) No, the screenshots are on the email from the night team. Yeah, you see them. Well, no, no, I just see in the email where it says below are the screenshots, but they didn’t come through on.
Dawn Candia (11:24) Okay. Here we go. Because I just sent them to you. Okay, cool. I had sent them yesterday to you at 12 33. They were attachments actually.
Jason Zednick (11:39) Attachments.
Jason Zednick (11:52) Oh, yeah. No, you’re right?
Dawn Candia (11:54) Even though you sent them the meeting?
Tanisha Roebuck (11:57) Yeah, I sent them the thing.
Jason Zednick (11:58) You’re right? They are on that first email. I just wasn’t seeing it. Okay. Let me try.
Jason Zednick (12:34) Yeah, I mean, that password definitely does not work.
Dawn Candia (12:48) Is there any way he can maybe get on a call with not you, but maybe one of your tech people or whomever he would be emailing for support?
Jason Zednick (12:58) Yeah, yeah. Maybe maybe I.
Dawn Candia (13:04) because I don’t know what he’s doing wrong. I mean, I’m sure he’s probably doing something wrong. He’s brand new, he, you know, he’s not old, not that old people but, you know what I mean? He seems like he should know what to do, you know?
Jason Zednick (13:20) Right, right. Right. Yeah. Let me just.
Dawn Candia (13:24) Got out of med school or whatever he came for. So, he’s young, you know?
Dawn Candia (13:35) Nurse practitioner school. He just got out of it.
Jason Zednick (13:43) Just check in.
Dawn Candia (13:57) Tanisha, did you think of your question that we were talking about? I didn’t.
Tanisha Roebuck (13:59) I never thought about it. So next time when I have it, I’m going to stop what I’m doing and write it down.
Dawn Candia (14:11) Well, I got a couple more but that we need to get him so he can have access. He’s brand new. Yeah. So.
Jason Zednick (14:20) I’m not totally sure here, but let me forward it to my team, have them take a look. Yeah, the,
Dawn Candia (14:32) other thing is, so I’m being asked, sometimes we have payers that providers don’t want to take like they opt out of taking a certain payer. So, in our old system, we used to be able to indicate that the payer in their string of payers opted out of this particular one. We used to have, you know, opt out. And so they, our billing people would know that we didn’t quote, forget to enroll them, that they opted out of it. So need… to know if there’s a way. And if so, where would we indicate that?
Jason Zednick (15:13) Okay. Let me think about that for just one second.
Dawn Candia (15:44) And the provider in question that brought this up, his name is Jonathan slusser.
Jason Zednick (15:54) Slusser. Okay. So here’s what you can could do?
Jason Zednick (16:05) You could,
Jason Zednick (16:14) you could go to their enrollments, payers, enrollments and you can add an enrollment record one for them. So.
Dawn Candia (16:27) He opted out of Pennsylvania medicaid.
Jason Zednick (16:30) Pennsylvania. Let’s do that Pennsylvania medicaid. Pa… and then for par status, you could just list them as non par. And that would at least indicate like, hey, they are in here. They are not, so.
Dawn Candia (16:53) I can say that’s not going to work for the billing people because they’re going to think they’re not going to that’s. Not going to, you know, register to them that he opted out. It’s just going to say that he’s non par and that they’re going to be like, well, you know, why is he?
Tanisha Roebuck (17:09) I have an idea go.
Jason Zednick (17:10) Ahead I.
Tanisha Roebuck (17:10) have an idea there’s also, can you?
Dawn Candia (17:12) Put for.
Tanisha Roebuck (17:13) the provider id, can it be anything… like for the provider id? Could we put, yeah.
Jason Zednick (17:19) Yeah, you can do that. And there’s also an inactive on the billing status. So, so you could do both, you know, okay, yeah.
Dawn Candia (17:29) Yeah. Okay. So, where’s the provider id?
Jason Zednick (17:33) Right under here?
Jason Zednick (17:42) Okay. Something like that. Yeah, here we can that.
Dawn Candia (17:46) Looks like that comes up on the provider id. Okay? Here?
Jason Zednick (17:50) Let’s add, we can delete this if we need to. Is that okay with you? Oh, practice locations? Oh, we got you on no chronology. It’s okay?
Tanisha Roebuck (18:01) Oh, thank you.
Dawn Candia (18:03) But I mean, I wanted to ask, do you have a lot for?
Jason Zednick (18:10) Wow.
Jason Zednick (18:15) Yeah, medicaid CA, inactive opt out non, par? Okay.
Dawn Candia (18:22) So,
Jason Zednick (18:23) we’ll do that going forward.
Dawn Candia (18:25) I just hate that we have to pull it in to opt it out.
Jason Zednick (18:29) Yeah. And then if they ever change their mind, you can… just delete this and then enroll them or whatever they want to do.
Dawn Candia (18:41) Okay. All right. Megan ward, there’s a task for her that’s requesting Dwayne’s signature. It’s a New Jersey medicaid and I thought we had his signature for everything that we needed it for that. Your team was going to just use… as far as.
Jason Zednick (19:12) that, oh, well, if it’s the,
Jason Zednick (19:18) we are waiting on the 20 first century cares act. We haven’t gotten that back yet. That’s all from what?
Dawn Candia (19:27) Do you mean?
Jason Zednick (19:28) Dwayne was going to give it to. Patrick was going to sign it, and then we were going to have it on file just to use, but I have not received it back yet. So.
Dawn Candia (19:40) What do you mean? So Dwayne was going to, because the only signature that I see when I click on that attachment that we’re needing is Dwayne’s signature on page 11.
Jason Zednick (19:54) Is.
Dawn Candia (19:54) Pat supposed to be signing this?
Jason Zednick (19:57) Yeah, I think it’s Pat, if Dwayne’s there, I think that’s.
Jason Zednick (20:06) of course. Oh, damn.
Dawn Candia (20:11) Okay. Name. He’s on there for the name of authorized representative.
Jason Zednick (20:16) Yes. So, we gave Dwayne for Pat, like a template of this.
Dawn Candia (20:27) Okay. Here’s, another one. So, we need that to be changed to Pat board. And then we’re waiting for Dwayne to get Pat’s signature on the template. Yes. Okay. So, will your team change that to Pat board? Or we just, I mean, I just don’t want it to sit there.
Jason Zednick (20:58) Yeah. Well, definitely. Okay.
Jason Zednick (21:10) Fix that before we submit. Once we have it. Okay, I’ve got an old note here to flag… it to, okay?
Dawn Candia (21:22) And I still owe you. I don’t have yet the mapping for the virtua locations, the north, the south, the other?
Jason Zednick (21:31) Yeah, we just have a lot.
Dawn Candia (21:32) Wait for the girl to get back to me. Yeah. As soon as she does, I’ll forward you what she tells me, yeah.
Jason Zednick (21:41) And then I have, for y, all that I’ve been working on slowed down a little bit this week though I’ve been… mapping.
Jason Zednick (22:00) Let me see if I can find it. So that’s why. But one of them though, thankfully, the parent was also.
Jason Zednick (22:36) Very kind. Oh, no. Chuck Norris died. What I’ve seen that. I used to love his little movies when I was a kid. Wow… man.
Jason Zednick (22:55) But,
Jason Zednick (22:59) I’ve been mapping your medicare locations. I brought this up a little bit, I think on Monday… but I was able to pull your medicare report, medicare id report. And so what I’ve done is I’ve like put it up against like these are your locations in medallion, right? And then what I’m trying to do is identify a match on your medicare id report for a location that does not have an end date so that it is still like open. And you… can see I’ve done these, but that’s sort of quite a few to go. Y all have a lot of locations. But once… I’m done… then we can sort of know, okay, like actually like, you… know, these 30, however many it ends up being are actually on file with medicare. We just don’t have it in medallion. So we can just record that enrollment, add it in medallion. And then you never have to worry about that again because it’s already there. So that’s something I’ve been trying to like peck away at a little bit. Okay? For New Jersey. I should say, yeah, which, you know… but, yeah. All right. Anything else? Not for me? Nope? All right. Great. Well, I’ll see what I can do about getting David’s… information in front of my support team to sort of resolve that. And yeah, anything else that I owe you I’ll try to get to today. Okay? All right. Thank you. All right. Thank you. Both. Have a great weekend. Bye you too. All right. Bye.