Transcript
Jason Zednick (00:00) well, then… hey, good morning, crystal.
Jason Zednick (00:14) Good morning, Gina. How… you pretty?
Crystal Eligon (00:20) Good. How about yourself?
Jason Zednick (00:22) I’m okay. I’m doing all right. I’m happy. It’s Friday. Yeah, for sure. Any… you’re on mute Gina?
Crystal Eligon (00:38) I like Friday, but if only we had two Saturdays that’d be great.
Jason Zednick (00:51) I’ve been trying to find like a Friday where I’m like maybe I can like take off and give myself a three day weekend. Yeah, especially because we’re in that like long stretch between the holidays, but I’ve yet to identify what weekend that will be. So.
Crystal Eligon (01:07) Yeah.
Jason Zednick (01:15) Stay in that… zoom’s messing me up because I used to be able to turn off the waiting room in the in like the meeting UI, but they changed the UI and I can’t figure out how to do it now. So I gotta let everybody in manually and it’s kind of driving me crazy. I’ve gotta, I gotta figure it out because I don’t… like it… of my life.
Jason Zednick (02:00) All right. Well, while we wait on Diego, what’s top of mind? What do we want to… talk through today?
Jason Zednick (02:30) Anything specific? I,
Crystal Eligon (02:32) don’t have anything, but, I don’t know if anyone else has anything.
Jason Zednick (02:39) I know Diego had some follow up questions on the sort of like optum, uhc, thing I, I’ve asked sort of the, my internal people I’m consulting on that for like their perspective. So I’m hoping to get an answer back today. It’s it seems like I will, in which case, I’ll you know, try to answer some of those questions in that email, to maybe help there. I just don’t have it on hand…
Crystal Eligon (03:18) Kind of like using the email and that way I can keep track of everything. Yeah, it’s just easier that way.
Jason Zednick (03:27) Yeah. I have, so I have so… many like task lists going. I have like… I have a, an app I’m using like internally we use slack and I’ve started using lists in slack with people. I have paper like I’m I, it’s crazy.
Crystal Eligon (04:12) I know he’s here today, but I’m not sure if he’s jumping on.
Jason Zednick (04:17) How are we with, trying to look at the provider now?
Crystal Eligon (04:22) Crystal and I have another meeting at 11, so we do have to stop at 11.
Jason Zednick (04:29) At 11 30. Oh, you’re central? Never mind.
Crystal Eligon (04:36) Yeah, it’s 10 for us.
Jason Zednick (04:37) Now, yeah, it’s 10. Yeah, I, time time’s hard. Do… we ever figure out with… what is their name?
Jason Zednick (05:00) Kami, Richard, what pphp needed? Look, what the issue was there?
Crystal Eligon (05:13) I usually forward those type of things to the payer enrollment because a lot of times those are just reminders like they’re just reminding you to update the caqh. Yeah, it doesn’t necessarily mean there’s a.
Jason Zednick (05:27) Problem. Okay. That makes a bunch of sense. If that’s the case, then, yeah, it was updated at whatever day, but we do still need, the current… login because next time we go in, we’re not going to be able to. So, okay, if that’s hopefully, that’s all it is, in which case, then, they have what they needed and, we should be good.
Crystal Eligon (05:51) Yeah, I did email her, but she didn’t respond. Okay, but Kami might just go in there and just update it herself.
Crystal Eligon (06:03) Yeah, that’s what she did to me with superior.
Jason Zednick (06:08) They.
Crystal Eligon (06:08) were asking me for documents, and then she messaged me that she’s already completed all the documents and returned it to them. That’s great, right?
Jason Zednick (06:20) And then there’s another provider.
Jason Zednick (06:27) Asikawi.
Crystal Eligon (06:32) Oh, I think it’s to sign the attestation.
Jason Zednick (06:35) Yeah, the, which attestation is it… the caqh authorization? Yeah.
Crystal Eligon (06:44) I keep sending screenshots to, his assistant. So… okay, all.
Jason Zednick (06:52) right… here’s, Diego and we’ll.
Crystal Eligon (06:56) see if he does it.
Jason Zednick (06:58) Yeah, that’s a trick. Hey, Diego. Good, morning.
Jason Zednick (07:12) We were just following up on a couple of emails from this week. I have, I know you had that, those follow up questions about the optum thing. I have my team, I asked that of, some colleagues and… I don’t have an answer right now, but I think I’m gonna be able to get their input today and I’ll share that back on email. Okay? As soon as I do, yeah.
Diego Basagoitia (07:39) Yeah. I mean, I do want to start figuring out what we’re gonna do with this whole optum, unitedhealthcare what’s the best and most straightforward path?
Jason Zednick (07:49) Yeah. My instinct and this is just like my instinct, it’s not based on any, anything in particular. Was that, it sounds like the best route is to get a contract… for the medical side with uhc?
Diego Basagoitia (08:09) Yeah, that’s where I got to understand is if we do get another contract, I mean, I don’t have another business, can I reuse the psychiatric business and can it have two contracts?
Jason Zednick (08:23) Yeah, that’s a very good question and hopefully I can get better… perspective on that from them. But, yeah. Okay. Was there anything else that was top of mind this… week Diego?
Diego Basagoitia (08:52) I mean, I know we are still continuing on the practice locations. I know that’s still an item, an open item. The optum is a big major one as well, which that would also potentially answering that would help us figure out what we plan on doing with the other mcos that follow suit, which I don’t remember which one they are off the top of my head, but I want to say maybe it’s like amerigroup and Melina, I don’t know if Kristen remembers all of them or not, but.
Crystal Eligon (09:25) Or for the ones that won’t let fnps?
Diego Basagoitia (09:29) In.
Crystal Eligon (09:30) yeah, it’s cigna humana, magellan and optum and superior’s gotten weird with the agnps but it’s been very sporadic. It’s been like half and half, which is weird. So every once in a while, they’ll deny an agnp.
Diego Basagoitia (09:53) Gotcha. So, I mean, that’s why I want to get an answer to figure out what’s the route here because it is affecting others. And this wasn’t a problem back in the day when the original contracts were set up. It’s now becoming a problem more today. Yeah. I don’t have anything else right now. I know, I’m waiting to hear back. I think from, I guess you and Nick on the tricare stuff and how we’re going to handle that.
Diego Basagoitia (10:29) Because I do need to get, I do need to figure out how we’re going to start getting our people in network. So, I want to get that sorted ASAP because we’re seeing a bunch of people and not getting paid for it. And that’s kind of where the stuff that are coming to top of mind right now. I don’t have anything else. Kristen and crystal communication with medallion, how’s that going?
Crystal Eligon (11:04) Pretty well. Yeah, I’ve been emailing and keeping tabs as much as I can just working through the task.
Diego Basagoitia (11:13) Okay. And do we have any more as I’m thinking medicaid? Are we past that oig review? Like there were like 10 people there? Are they, is that done finally? Yeah.
Crystal Eligon (11:26) Are you talking about the group or the individuals?
Diego Basagoitia (11:29) No, we’re 10 individuals. I remember that we’re stuck due to oig review.
Crystal Eligon (11:36) I’m I know I’m still working on the revalves, but we’re almost there.
Diego Basagoitia (11:42) No, this was.
Gina Myers (11:44) There’s, the providers, most of them were Dallas that were, last I checked, they were still pending, but I hadn’t checked in a few days.
Crystal Eligon (11:58) And I know this week we’ve gotten some approvals, and this morning, I got two.
Gina Myers (12:03) Medicaid?
Crystal Eligon (12:04) Who?
Gina Myers (12:05) Were they, you know?
Crystal Eligon (12:06) Elizabeth holt, and Julie kumatras, so.
Crystal Eligon (12:10) Oh, those are Natasha’s those are the two that she really needed.
Gina Myers (12:17) Were.
Diego Basagoitia (12:17) those on oig, hold…
Crystal Eligon (12:22) I can’t remember if that was on the list.
Crystal Eligon (12:26) I know they onboarded in the summer, so, probably, yeah,
Jason Zednick (12:34) To email from Gina. I know that I.
Gina Myers (12:38) only went over Dallas… so I don’t know if they probably were Colton.
Crystal Eligon (12:47) Yeah.
Gina Myers (12:48) They were probably hung up. We would just be able to look in the medallion notes for that moment to.
Crystal Eligon (12:56) See… yeah.
Diego Basagoitia (13:04) Okay. Is there any other, anybody else that’s slow right now that we need to talk about? Meaning mcos, more than anything else or is that progressing, I mean, I guess we’re progressing as we get medicaid, but, yeah.
Crystal Eligon (13:25) The only thing I had was with Oklahoma medicaid. So we have a project going right now like on the SPC side Diego. So this is the working plan. And depending on how they respond, we’re going to, we might change tactics. But basically… we’re doing the revalve. And because we didn’t have any providers listed, I talked to medicaid and they told me to go ahead and add the three, we had dr Fernandez, Fidelia, Nida and Cindy huff, just so they can process the revalve. But what we didn’t know is we don’t have that primary location anymore. So if they say they’re going to do a site visit related to the revalve, then I’ll have to get back in touch with the Guy and tell him actually, we need to change our primary practice too, which we’re going to do anyway on the back end once the revalve’s complete, but we were trying to get the revalve done in those three through before we start that because we’re going to have to change it with the medicare’s first for both groups, then the medicaid. And it also sounds like Oklahoma medicaid is going to start doing individual site visits every time we do an enrollment. So, I think we’re going to go ahead and have to add all of those facilities to Oklahoma medicaid, which will be fine because we honestly don’t have that many. But this is going to be a sequential process. So we have to wait for one thing to come through before we start the next stage of this. But the Oklahoma medicaid gentleman did say they are also really backed up and they don’t have a time frame for the hold. So, I’m just estimating three months, but it could potentially drag out depending on, you know, them.
Gina Myers (15:21) So, he didn’t tell you it’ll be three months or anything?
Crystal Eligon (15:24) No, that’s just every time I’ve had to do medicare and medicaid changes for Oklahoma medicaid. It’s taken, you know, a couple of months… at a minimum.
Diego Basagoitia (15:37) So, let me see if I can kind of sort through what. I just heard… you’ve done the revalidation that’s been submitted, but the revalidation has our old primary practice location that we haven’t used since 24, correct? Yes.
Crystal Eligon (16:01) Okay.
Diego Basagoitia (16:02) We need to get that updated but you’re wanting to update the medicare, then update the medicaid once the revalidation is complete, yes.
Crystal Eligon (16:15) But if they’d say that they’re going to do a site visit in relation to the revalve, then we’ll be forced to just put everybody on hold and start with medicare. So we’re going to see how they respond.
Diego Basagoitia (16:29) That’s in essence what happened with Cindy hough.
Crystal Eligon (16:32) No, she, they were doing an individual site visit on her… because medallion was doing, trying to get her a contract. So, and then that got put on hold because the revalve wasn’t completed. So.
Diego Basagoitia (16:50) Okay. So then, I mean, can we just get the primary practice location updated on the revalve and then get this all sorted out at least on the medicaid front? And then we can, we don’t necessarily need to wait for medicare. We can just do medicare. Well.
Crystal Eligon (17:09) They’re going to probably dispute like if it doesn’t match the Pecos report. And then right now, the revalve is closed and it would be very difficult to get it open, but they’ll I mean, it just depends on, how you want to do it. But the revalve’s already processing… we had that home picked because that was the home we had the best relationship with. But, I already know which one we’re going to pick. We’re going to pick the king’s son and daughters just because we have some tent like tenor with them. We’ve been there a while, and Felicia said the relationship’s good with them. So that’s what we’ll have to move them to.
Diego Basagoitia (17:58) Okay. And,
Crystal Eligon (17:59) right now, both of our, both of our Oklahoma medicare’s are actually processing like a small edit. So I could start those potentially when they come back, but I also don’t want to mess up the revalve if they’re just going to approve it. So that would be my concern with you.
Diego Basagoitia (18:16) Know, yeah, I mean, you’re we’re also placing it as they’re not going to go to this facility to validate our presence.
Crystal Eligon (18:28) We, we don’t know yet. So.
Gina Myers (18:32) That’s my question. So, if they’ve already gone out to the facility that’s registered with our medicaid enrollment for doing it for Cindy. Huck. So they already know that’s not our facility. So, how do we think this revalve is going to go? Is there any way?
Crystal Eligon (18:52) We didn’t yeah, we didn’t have that information. We didn’t know, we didn’t serve. I.
Gina Myers (18:56) Know, but what I’m saying is right now, is there any way to talk to somebody that’s processing that to change our address or?
Crystal Eligon (19:04) We could email them and tell them we actually have had a change in location. I mean… we can do whatever you guys want.
Diego Basagoitia (19:19) I mean, I feel like it can’t be that it shouldn’t stop the revalidation process for us to change the address.
Crystal Eligon (19:28) Yeah, it probably will, Oklahoma medicaid, they like to do. They don’t even let to like if you have a provider being added, they won’t let you do anything else until that provider’s added. And then you have to start another app to add your next provider. So that’s why we’ve always kind of had like the wait in Oklahoma because if anybody jams up the process, no one else can, you know, get in… their website’s like very simple. You can like load one thing at a time… like you can’t just, I can’t just go back in there and open it up. I could ask like I could ask that question, but then he’s going to say, you know, why did you process your revalve?
Gina Myers (20:13) Yes, this just changed. How does he, up to now? I mean, the date that we lost that? Oh.
Crystal Eligon (20:20) Well, I just, I won’t, I mean, what do you guys want me to do here? I’ll do whatever you want me to do.
Diego Basagoitia (20:25) I mean, we just, I feel like we need to just ask the question of, hey, our primary practice location changed. This is the new address, can?
Gina Myers (20:35) You update? Yeah, how do we update that, in… our enrollment for the revalve?
Crystal Eligon (20:42) Okay. And then, you understand, if they say it has to match the Pecos report, then it’s going to go on hold until we fix that, correct? Before I ask this question, but,
Diego Basagoitia (20:51) even the Pecos that’s medicare, right? Yeah, yeah, we can’t just log in there and update the name of an address. I feel like there’s.
Crystal Eligon (21:03) an enrollment processing, but as soon as it comes back, well, you know, obviously, we could do that.
Diego Basagoitia (21:10) And we can’t just call medicare and say, hey, we need to update this. You have it locked. Can we do this quickly? No, no.
Gina Myers (21:21) Yeah, they’re not going to go through that one.
Diego Basagoitia (21:26) How long has it been processing?
Crystal Eligon (21:31) Maybe last week?
Gina Myers (21:32) I think is when we put it there?
Crystal Eligon (21:34) Yeah, we were just correcting. It was a small correction. We were just adjusting the like medallion labeled us as a group organization for that practice location. So we just changed it to, you know, a skilled nursing facility. So, we were just correcting those things… categories on those.
Diego Basagoitia (21:56) How long do you expect that to take Monday?
Crystal Eligon (22:02) I mean, usually these things come back in a week or two if they do a site visit, you know, 30 days.
Diego Basagoitia (22:15) Okay.
Diego Basagoitia (22:19) I mean, I still think we should try to change our practice location in medicaid. I mean, no matter what that seems like it has to get done, we can’t get any new providers in if they’re doing site visits as well.
Crystal Eligon (22:33) Well, here’s, the thing… it doesn’t sound like we can just add one practice location. It sounds like we’re going to have to add them all and tie the practitioner to where they’re actually going because they’re physically.
Diego Basagoitia (22:49) Right. But that’s been the game plan since we had this discussion months ago about the practices, the locations, the facilities.
Crystal Eligon (22:58) Right. So, I just want to be clear.
Diego Basagoitia (23:00) All our medicaid put them in the provider file, put them in their caqh file. I mean, all our problems keep stemming from the facility locations. So.
Crystal Eligon (23:13) You want me to ask the Oklahoma medicaid, if we can just change our primary or are we providing them a list and saying, or are we just trying to do the primary right now? And then I can circle back and add the rest after the rest, how.
Diego Basagoitia (23:28) many of those facilities that Felicia listed are in our packet.
Crystal Eligon (23:36) Like Oklahoma medicaid? Yeah, zero. We just have the one primary.
Diego Basagoitia (23:44) Okay. How many are in medicare?
Crystal Eligon (23:48) All of them? I don’t know. I would have to look into that individually.
Gina Myers (23:56) Let me look because I was looking at the medallion, what they’re processing right now?
Crystal Eligon (24:15) So, what I was trying to do was just to start getting us paid for those three practitioners since the revalve was already processing… but if we’re not concerned about that, then we can just, you know, email… Oklahoma medicaid Diego like you said, they’ll probably tell us we need to work on Pecos or whatever, and then we’ll just have to start there. And then we’ll just.
Diego Basagoitia (24:52) I mean, I still… I mean, my hope is that in the medicare, everything’s correct in medicare minus the primary practice location. Yeah, that would be good. The 10 facilities or whatever or 15 facilities are listed on Pecos… and what needs to get corrected is just our primary practice location… medicaid. It sounds like we have to now add everything and remove the primary practice location with the king’s daughters or whatever it is. But you’re telling me that is locked currently as well because of submission. Yeah. But even if you were to change that to the main one, that still doesn’t resolve the issue that we’re missing all the facilities. So then my question ends up becoming hey medicaid person. I need to update my practice location and I’d like to add these additional 10 homes or 10 facilities as practice locations. Can we get that all done at once? And I don’t care if he even puts it on hold because of Pecos, because no matter what, they’re not going to approve something, I guess if it’s there and it doesn’t even help us if the medicaid, if the provider level doesn’t even show for the facility to link. I mean, this is all downstream issues that keeps happening. So, my question ends up becoming, can we edit the medicaid revalidation to include everything all at once and just be done with that? And then.
Diego Basagoitia (26:47) fix… like I don’t like this one with Cindy huff, if that’s her medicaid in her profile or her medicaid application, did she have more than one home listed? Or was it just that primary practice location?
Crystal Eligon (27:04) We always do the primary practice for that one. Okay? But it doesn’t sound like we can do that anymore. If they’re going to, if they’re going to go each time you do an enrollment, if they’re going to send somebody out… we got to actually link it to their real world visit that’s.
Diego Basagoitia (27:26) what we’ll just have to do and make sure that it’s, in our group enrollment. So with that said, I think right now it really is to correct our medicaid enrollment properly. I hear what you’re saying where you’re saying it’s going to put a hold. But I mean, even if we don’t do this and they come back, we haven’t corrected anything. Yeah, it’s just time wasted. Like I don’t see how this validation will help us in any way. Like, I don’t understand why would I want to wait for it to complete the validation? What do I gain?
Gina Myers (28:08) Well, the,
Crystal Eligon (28:09) idea would be our contract remains active and they add the three providers but nothing’s guaranteed here because like I said, okay.
Diego Basagoitia (28:19) But they add the three providers, but my providers still can’t do anything because their enrollments are messed up.
Crystal Eligon (28:27) Not necessarily not if they can add them, but they’ll they’re that’s what I’m saying is they would have to evaluate each one because they require them to have an individual contract. So, if they have an individual contract, and because I wasn’t even able, we didn’t even add them, right? We just tried to revalve but then we realized everybody they wanted every provider that was still here to sign, but they were all gone. So that was when we had to ask like, hey, those people are actually gone, but we have new providers that are waiting to be added. So the Guy said go ahead and have them sign the form and he’s going to try to get them added, but they’re still going to review. So I still don’t I mean, we don’t know what’s going to happen, how they’re going to handle this? And that was even before we knew about the practice location problems… but I can, do, you want me to just ask if we can open it back up. And so.
Gina Myers (29:28) Here’s my thing that kings and daughters isn’t in our medicare enrollment. Oh, okay. That’s not a good one. What I’m looking at from her list that she sent… so far? Green country cares in the medicare enrollment right now, sky attics in maple health cares in and higher call nursing is in.
Diego Basagoitia (29:55) How is kings and daughters not in there? That’s the longest one we’ve inserted?
Gina Myers (30:00) It’s not in the medicare. That address is not on here.
Crystal Eligon (30:05) Interesting.
Crystal Eligon (30:14) So, I guess I’ll just ask if we can add those… locations in medicaid.
Diego Basagoitia (30:26) Again, I would, yes, but I would add everything, all our locations.
Gina Myers (30:32) See here’s the problem, she can’t add anything to medicaid that’s not already in medicare.
Diego Basagoitia (30:40) Okay. So.
Gina Myers (30:41) If you want something fast, then what you’re going to need to do is just add the facility that’s already in medicare into medicaid and then go back once you are able to update medicare again and then add whatever’s missing.
Crystal Eligon (31:03) Yeah, that’s what I was thinking was it was going to be more of like a process just because of the missing, you know, gaps… but.
Gina Myers (31:13) I wouldn’t add… I wouldn’t put kings and daughters as your main location if it’s not in medicare, if you’re needing something right now?
Crystal Eligon (31:26) So you just want me to use green country?
Gina Myers (31:29) I would go with whatever else was, what was the stuff was asterisk? Yeah.
Gina Myers (31:41) Because the only two asterisks was green country care and kings and daughters. Right now. Green country care. I haven’t looked at that one yet.
Crystal Eligon (31:50) Do we actually service green country care? Because isn’t that the one that kept kicking us out for vaccinations and whatnot? Or am I thinking that?
Diego Basagoitia (32:02) I don’t know, but you’d have to ask clupper or Felicia. I don’t know those details.
Crystal Eligon (32:18) So, I guess I’ll just give them the list that’s in medicare and ask them because I don’t think they’re going to add it. I think the only thing they’ll do is maybe open it back up. They’ll put us on a wait list to open it back up to add those locations. I think that’s what is going to happen.
Diego Basagoitia (32:42) I mean, this is an area where I’m outside my knowledge. So I’m kind of leaning on you all to see what will be the best solution. I mean, it sounds like we can align it with our, medicare, hopefully pick the right new practice location, primary practice location. And then it sounds like we are behind again on keeping our medicare’s current with all our facilities. So, I feel like I’m gonna have to request another audit of homes at least at the medicare. We gotta keep checking this down considering if we’ve been with this home for as long as we have been. I don’t know why it’s not in medicare. Yeah.
Gina Myers (33:34) And how did we miss it when we did that? The reconciliation? Yeah.
Diego Basagoitia (33:40) Right… there’s some there, there’s a gap. Somehow we’re gonna have to, we gotta fill it, figure this out. So, this continues to be a problem. And, I mean, I, right now, I also, I’m scared to ask. Have we, has any of our 10 12 practices? Have we completed the sync up of medicare and medicaid, for practice locations?
Gina Myers (34:11) You know what? In a best case scenario, this snippet on medallion isn’t showing all the homes. So maybe if we log straight into Pecos, what if they’re there? I?
Crystal Eligon (34:28) Have a, I have some Pecos reports saved on the server?
Diego Basagoitia (34:41) Jason, any way to make sure that if your team is, instead of doing snippets, if they can download the entire report and put it in there?
Jason Zednick (34:50) Like on the enrollment? Yeah.
Diego Basagoitia (34:52) Because they’re putting their notes in there as snippets but if they’re cutting out parts that are useful, that doesn’t help.
Jason Zednick (35:03) Yeah. I can definitely like ask them to do that. Can, can you show me… where you mean? And I can.
Diego Basagoitia (35:15) We’ll see if we send examples. Yeah.
Jason Zednick (35:22) And then the other thing I’ll say is.
Jason Zednick (35:30) Yeah. Well, I guess for Oklahoma, there’s not that many locations. So.
Diego Basagoitia (35:38) Oklahoma is still small, yeah.
Crystal Eligon (35:42) I have 12 in Pecos, I have 12 locations for psychiatric, Oklahoma.
Jason Zednick (35:49) How many are in?
Crystal Eligon (35:50) You know what I mean? Like, I don’t know, but that’s what I was saying as soon as the enrollments open. Like I can go in there and edit and just add them… right?
Diego Basagoitia (36:04) Right. But I mean, my comment here is I just want to finally get everything right? I feel like we keep, I don’t know how many times we’ve had this conversation in the last, I feel like five months. I want to make sure that as you’re editing… medicare, everything is set up, correct? I mean, all these primary practice locations, I want to know, I want to know our primary practice locations at all our companies and find out, are they actually still being served? I don’t know if I don’t know if this eight five five one. Is that the same one for the other Oklahoma company? Yeah, that needs to be edited?
Crystal Eligon (36:53) Right, exactly. I would do them, you know, as soon as something opens, we can kind of start correcting… it. The overall problem is we don’t have good management of like from like we don’t have a field corporate link where someone’s actually like we don’t have a process right now and this is a, this is always a continual thing. Like ideally one group would, you know, be approved, and then the next batch would go off like I used to use Monday for that, but I also used to do the whole process start to finish. So that was kind of when we started getting off track. Like I used to do the contracts, the blah, blah blah, we just don’t have a firm. What we need is a process to add and remove facilities. And then it just becomes a batch system with medallion. So it’s kind of more of an operational thing that’s you know, messing us up. Okay?
Crystal Eligon (38:10) Monday would be a good tool for that. We already have an 855 B section… yeah.
Diego Basagoitia (38:16) But that’s not going to work because that’s… not first off, we’re going to be sunsetting Monday, but secondly, it’s going to be primarily due to zoho is our CRM system. So that is where all our signatures and terminations are going through. And that’s supposed to be the most accurate system that we have.
Crystal Eligon (38:43) What does that mean with we’re sunsetting Monday?
Diego Basagoitia (38:47) I don’t know if I’m going to be taking Monday beyond 26 primarily because, we have a similar type of access in zoho of that type of nature. So I’m going to be migrating it into zoho so we can start doing more data management. But that’s.
Gina Myers (39:08) that’s towards.
Diego Basagoitia (39:09) the end of the year, it’s not happening right now. Okay?
Crystal Eligon (39:12) Because that’s how I manage onboarding offboarding and the credentialing like that’s how we’re linking all the systems together.
Diego Basagoitia (39:19) Right. That’s that’s why I want to start moving into more simple systems. We haven’t really been able to pull the data very well from medallion. I mean from Monday. So I want to start getting ways where we have more expertise in leveraging zoho. But this is… I’m actually writing an email right now to… Allie and John Sebastian and yourself Kristen because I do want this resolved.
Crystal Eligon (40:04) Who, who manages the contract process?
Diego Basagoitia (40:09) Zoho, that is all we’re doing everything through there. And that’s dually managed… by our team and Robert’s team. Okay? That’s all processing through there.
Crystal Eligon (40:28) Now, so now on the actual enrollment, what it’s asking when you add a facility, they’re asking about from your first date of service. So, if we had something that could give us the first date of service for a new facility, I don’t know how, if it’s how it used to be, but I used to sign more contracts than we actually onboarded. So I don’t know if that’s changed, like maybe we actually onboard all the contracts we sign. But what we would want to do is just have a system where like, you know, once a month, we get an email like, hey, these are all of the facilities.
Diego Basagoitia (41:08) That.
Crystal Eligon (41:08) Were add terms, but.
Diego Basagoitia (41:10) Already we got that system in zoho. Once they enter account management, they’re being serviced and then when they get terminated, well, they’re being terminated. And we have the termination notice that’s what I’m saying, the disconnect here is that you’re not getting access to zoho. So we got to find a way to connect that so you can see all our additions and subtractions.
Crystal Eligon (41:38) And crystal will need it too… right? Thank.
Gina Myers (41:46) You. Yeah, sons and daughters is not in there?
Gina Myers (41:57) At all?
Crystal Eligon (42:23) Well, do you at least want me to start getting with Oklahoma medicaid Diego on seeing if they can open up the revalve?
Diego Basagoitia (42:32) Yeah, at a minimum, I think if you can get that revalve to include all the homes that are listed in the Pecos. Okay? And telling them, yeah, the primary practice location is one of those other ones. And then just remember that so that, we tie it in Pecos when it opens up. Yeah, and make sure we get kings and daughters in there, et cetera. We’ve got to get all that going.
Gina Myers (42:59) The application that’s right now processing in medicare for that group is for Oklahoma. Psych is saying it was returned for correction.
Crystal Eligon (43:13) Okay. I’ll have to look at it.
Diego Basagoitia (43:39) Okay. Is there anything else? I do have to jump shortly into another call? I’m going to be putting together this facility management with zoho and trying to get that going that way you have what’s been added, what’s terminated. I think that should bridge whatever this issue is and we got to make sure that it’s a work… queue that needs to get accomplished and how do we check off that it’s already been done? And my guess is that I’m probably going to have a check off onto the account itself in zoho. So we’ll probably get you like a, I don’t know if I’ll do a light license or if you just inform Allie to check it off or something, but we’ll get that process going. Okay?
Diego Basagoitia (44:36) All right. Anything else from anyone right now? No. Okay. And Jason, we’ll give you an example because I have seen where your team is just grabbing a snippet of a piece of the paper instead of grabbing the whole image. Yeah. Right. I mean, that happens often. And I mean, I’m fine with snippets if they’re actually snipping the entire page, okay? Or set of pages. Yeah. An.
Jason Zednick (45:09) Example is helpful. What I’ve seen them do sometimes that I think is really helpful is they’ll do both. They’ll like do a snippet of a part and they’ll also give you the whole thing. And so you can show me where I can take that back and ask that they sort of do that. Okay? I think that’s helpful.
Diego Basagoitia (45:29) All right. Well, that’s all I have for now. I’ll send this email out shortly to the group.
Jason Zednick (45:36) All right. Thank you. All right. Thank you all.