Transcript
Kyle Rice (00:00) hey, Lorraine. Hey, Larissa, how are you guys doing good? How was the week at disney?
Lorraine (00:06) It was good weather was really good. I thought… Darlene, was coming, wasn’t she coming? Didn’t I invite her?
Kyle Rice (00:26) I think she’s on there, but I don’t see that she responded.
Lorraine (00:30) I wish she didn’t.
Kyle Rice (00:34) sorry, I had to close my door. I just heard all the kiddos walking from.
Lorraine (00:38) The bus.
Kyle Rice (00:41) Stop. So glad you had a good time at disney. How sad to see your LinkedIn retirement post, Lorraine. You’re just giving me all the feels and sadness.
Lorraine (00:49) I know, believe me, I feel the same way.
Kyle Rice (00:53) I feel the same way. Did you guys say everything at disney that you wanted to? Anything? I.
Lorraine (00:58) Did I, did I, you know, I didn’t get into the rise of the resistance which I really wanted to go back on again, but it broke down. Then it opened back again. Then it started pouring. And then it opened back up and there was no passes. And I’m sorry, 185 minutes in line was not my way of spending what? Two hours, three and a half hours. No, I feel like I did do the millennium falcon which I had not done before, did you, is?
Kyle Rice (01:30) That the one where you have like the assigned, I can’t remember the assigned roles or like the pilot, the navigator?
Lorraine (01:35) Yep. You have the assigned.
Kyle Rice (01:36) Roles that’s pretty cool. Yeah, I feel like the rise of the resistance. I’m not riding that without a fat. I don’t think they call it fat anymore, but no.
Lorraine (01:44) And it’s not. And now it’s what it, is it’s a separate fastpass. So it’s not like you can buy groupings of rides on a fastpass. No, no, no, it’s its own fastpride, yeah, per ride. So, it’s like 30 dollars, what to ride? One ride. I am not doing that.
Kyle Rice (01:58) Yeah, my.
Lorraine (02:00) friend has the dsa pass the disability pass. They’ve now made it harder to get it. And the first time I rode the rise of resistance, I actually got to ride it twice because she used her disability for the morning. And then we went back in the afternoon and rode it again.
Kyle Rice (02:17) Nice. But.
Lorraine (02:19) Now, it’s really hard to get it. So, who knows if she’ll ever do that again. But yeah, we had a really good time. The weather except for that one day. And then the second day we froze, which was good. I like to freeze. I’d rather freeze than be hot. I,
Kyle Rice (02:35) know, it’s been weird weather up here. Like yesterday. It was 870 and today it is 41. So we’re just, you know, in that spring limbo, you know, how they get to. I think it’s like in the northeast where they call it like fall spring or you revert?
Lorraine (02:48) Back to like fall spring, second winter, something like that. Yes, you guys have that and.
Kyle Rice (02:53) then you go forward to, I think it’s the third iteration, which is full spring and then one more iteration of winter, which is where I think we’re at right now. I think it’s just to warm up a little bit in the next couple weeks, so.
Lorraine (03:02) You’ll be good soon.
Kyle Rice (03:04) We’ll get there. We’ll get there. So.
Lorraine (03:06) If you look at the notes for the meetings, yes, I added responses in blue.
Kyle Rice (03:13) Yes, I saw those. I did flag those to our credentialing team. The only one I wanted to just give you a little bit more clarification on was the education proxy. Yes. So we have examined the rules for the licenses or the boards that the provider holds. We can clearly conclude that the state verifies the highest degree of education. So, whether it’s their MSN, their NP, their medical education degree, what have you, we can use that to, on a copy of the state application outlining that they require proof from the Edu, so that would save you guys a little bit of money because I think the ama has a pass through fee if I’m remembering correctly, around like 41 dollars they do. They do, if you guys are okay with that, rod, I can let the team know and we can use the proxy.
Lorraine (04:03) Let me, york… doesn’t speak to the method… joint commission does and allows you to use that.
Kyle Rice (04:15) Joint commission.
Lorraine (04:16) Does.
Kyle Rice (04:17) yeah. And then this is also ncqa certified as well. So this, so.
Lorraine (04:21) Ncqh lets you use the highest education by the state board.
Kyle Rice (04:25) Yes.
Lorraine (04:26) Okay. Then let’s verify this hold on one second.
Kyle Rice (04:31) No worries.
Lorraine (04:32) Let me let Darlene, know.
Lorraine (04:39) And.
Kyle Rice (04:40) then I was planning today to cover just these credentialing questions and then license renewal updates. And then I wanted to spend Wednesday covering our meeting. I think it was either Wednesday or Thursday for our practice updates and getting all those in. So if that works for you, yeah.
Lorraine (04:55) That’s fine. I actually want you to find out. I know that you guys offer the caqh management and I’ve advised management, our management that I feel like they should look into the pricing for the caqh management because we’re using it more. We’re going to be using it more as we transition into getting into medicare. So, can you have a quote put together for us for the physicians? And then, I mean, for all of our providers, not the nurses but the nurse practitioners, the pas, and the doctors?
Kyle Rice (05:38) Yes, I will flag that with Molly.
Kyle Rice (05:41) She’ll put that together for you because she typically owns the pricing for that. She’s on vacation today, but I will flag that in her channel and let her know to get that going for you.
Lorraine (05:49) Guys. Okay. Wait, Darlene asked me to send her the link. She’s going to join. I want her to hear the education portion. But yes, that caq, that would be perfect. If you can have Molly put that together. Perfect because I think that that’s going to be a much quicker process because it’s a lot that we are trying to work through. Perfect. I sent you some credentialing for mapmg, some re, credentialing stuff. I think you mentioned it. Let me see. I didn’t put that on our discussion.
Lorraine (06:33) Hold on.
Kyle Rice (06:36) Mapmg. I did not see that. Would you be able to re forward that for me by chance?
Lorraine (06:39) Yes, I will.
Lorraine (06:55) Yeah… I think they do their own thing. I’ll check a little further than that. Okay? We haven’t been adding a lot of providers. I’m doing the re, credentialing right now. Okay?
Kyle Rice (07:18) Darlene, just popped in. I’m.
Lorraine (07:19) going to let her in. Okay, good. Just go over real quick with her now that she’s in what you discussed on the education because I just want her to be aware of that.
Kyle Rice (07:35) Okay. Yeah, no problem.
Lorraine (07:37) Since this is her baby.
Lorraine (07:45) Here she comes when they say proceed with caqh import. I mean, what do you mean by that? Because the providers use it for entering their profile. Sometimes, most of these people do not update, do not maintain current employers.
Kyle Rice (08:05) As far as I know, I think that was for completing the initial credentialing application?
Lorraine (08:09) Yes, that we can do? Yes. Okay. So, yes, we can do that.
Kyle Rice (08:15) Okay. I will change that to, yes, and then we can go from there.
Lorraine (08:19) Yes. Hey there. Hey, darling.
Darlene Mitchell (08:23) Hey, there, don’t.
Kyle Rice (08:24) worry. How are you doing today? Good?
Darlene Mitchell (08:26) Good. How are you doing?
Kyle Rice (08:27) Very well. We’ll chill you up here, but we’ll take it.
Darlene Mitchell (08:31) Kyle, remind me, where are you again?
Kyle Rice (08:33) I’m in southern New Jersey. Darling. I’m just about 20 minutes outside of Philadelphia. Oh, okay. Okay. Where are you at?
Darlene Mitchell (08:41) I’m near annapolis, Maryland, a town called davidsonville.
Kyle Rice (08:45) Oh, I know it very well. I grew up in Frederick, so, I know the, oh,
Darlene Mitchell (08:48) okay. You know it. And then I lived, remember, I lived in jersey for about 13, 14 years. I was in the edison area, and then north brunswick.
Kyle Rice (09:00) Oh, there you go. There you go. It’s a small little world. We live in here.
Darlene Mitchell (09:03) It’s a small, the six degrees of separation, the six?
Kyle Rice (09:05) Degrees of separation. I always think of davidsonville and I think of 50, and then I think of just the straight Washington congestion at all.
Darlene Mitchell (09:12) Times. Huh. But yeah, but that was it. We’re exit 16 off route 50.
Kyle Rice (09:18) There you go. I love it. No worries. Darlene, Lorraine just wanted me to confirm if we’re able to use for credentialing an education proxy. I think it came back that you guys were possibly wanting to use the ama to prove the education for a physician. I did flag this with our team. They let us know that they’re able to use the highest license that the provider used since they verified the.
Lorraine (09:45) highest.
Kyle Rice (09:46) form of verification. No worries. Lorraine, and we can just upload a copy of the state’s application to the board rules and this should be mcqa compliant. Okay? And this should save a little bit of money because I believe that the ama profile has a pass through fee of about 40 or so dollars per provider. So that should.
Darlene Mitchell (10:06) Save a lot. Wow. Yeah, that would add up pretty quickly. Yeah.
Kyle Rice (10:10) Would that be okay to use for future use?
Darlene Mitchell (10:12) That sounds fine to me. Okay. Sounds fine to me. We’ll pause just until Lorraine comes back. Awesome. That sounds.
Kyle Rice (10:21) good. And then I saw your email about the urac validation at. I believe it was 521 coming up.
Darlene Mitchell (10:29) Yes. Did.
Kyle Rice (10:31) You have any more information on that? Is that something that urac is driving? Or how can we help?
Darlene Mitchell (10:35) Urac is driving it. So I don’t have any information yet. They just sent me the meeting invite, but they said they will be sending a sample agenda. Okay? So at that point, I’ll know more of kind of when and when they want to talk to certain people and then we can all work our schedules, you know, work it out because like I said, I don’t want you to have to cancel a standing meeting. You have, I just ask everybody not go out of town or be out of the office that day, but I’ll do you know we’ll do our best to work around work with urac to schedule these so that no one’s inconvenience too much. So.
Kyle Rice (11:14) Perfect. Yeah. I did forward that to our director of credentialing as well. That’s okay. That I.
Darlene Mitchell (11:17) added her too. Yeah. Oh yeah. That’s fine. Thank you. Yeah.
Kyle Rice (11:21) No worries. And I was going to say if you guys just happen to get like agenda items before them, anything we can.
Darlene Mitchell (11:26) prep or start through.
Kyle Rice (11:27) Just feel free to shoot in my way.
Darlene Mitchell (11:30) Will do will do cool. And.
Kyle Rice (11:32) Then Lorraine, it sounds like we’re going to move forward with the state board verification of the education. Yes, that’s good and move on to the ama, if that works. Yep. And then I will also switch that we’re also doing should proceed with the caqh management. And then I will flag, to Molly on, the pricing information as well for MDS dos, pas, and NPS. Yes, that.
Lorraine (11:57) Would be, that would be great. So they can look at the pricing for that. Perfect.
Kyle Rice (12:01) And.
Lorraine (12:02) Darlene, that caq question there of the import that’s for the profile and that’s fine. They can use that because then the provider also anything that has to be updated, we can ask them to update it. You’re going to do it through. I answered your question on how to give them the assignment to do it through the task to both the provider and the admins and you can use email to do for both as well… similar to the way you do it for licensing? Where when you send it out, you send it out, to both of us.
Kyle Rice (12:49) So, and I broke up a little bit. Was that last one for me? Yes?
Lorraine (12:52) Sorry that the communication with the providers on their tasks for the credentialing, that can, if you can do it similar to what you’re doing now for licensing by assigning both the tasks to the provider and to admin. Yep absolutely. And then it says the communication is, the outreach is through email and if you could include the admin in the email so we can follow up absolutely.
Kyle Rice (13:16) Yeah.
Lorraine (13:17) That would probably be best… perfect.
Kyle Rice (13:20) So we got the Coi, all done. I don’t think there’s any additional questions there?
Kyle Rice (13:24) Provider outreach. We talked about monitoring… and screening. We’ll confirm we’ll continue that with streamline for ofac, deathmaster, medicaid, exclusions and CMS preclusions. I think we may just meet, need you guys to send the CMS preclusion list for that. And I’ll double verify there. We talked to education proxy and then caqh import. So I think we’re good to go there. Do we want to touch on renewals for a little bit? Yeah.
Lorraine (13:49) Darling. That’s that’s all. I wanted to have you listen to the education and approve that since that’s going forward, what they’re going to be doing. So, I wanted you to be aware of what that portion was. So if you want to drop off, that’s… fine. If not, we can go ahead.
Lorraine (14:16) I don’t know if she heard, but we can go ahead with the renewal stuff. All right?
Kyle Rice (14:20) So, Lorraine, I only had, it looks like we’ve completed 47 renewals to date for March. It looks like we only have about eight outstanding. Everything. It looks to be in good shape except for Bethany markman’s, we just have her in paper application mail status. So we just need confirmation that she has sent that to the board for Brianna Cahill, for her Michigan. We sent that to her for review and approval for Danielle Clayson. The West Virginia renewal is in process with the board. And I believe the only other renewal we had outstanding was for Christina sage, physician assistant in Oklahoma. We just have her flagged for completion of the Jp exam for Kai yarborough, his Oklahoma renewal is in process with the board. And then for Lori Rutledge’s, three renewals for her prescriptive authority in Texas, Arizona, NP, and New Mexico. NP. The renewal are all in process of the board. So we’re just waiting on the board to finalize the expiration dates there. Okay?
Lorraine (15:20) Can you follow up on Christina cooley? Because the now the Oklahoma renewals need the collaborative agreement and they asked for it, but they didn’t send the new form. I sent them the old form. I figured when they got that, they’d realize they didn’t send me any form.
Larissa Brefka (15:39) I know both Kai and sage confirmed they completed the Jp exam last.
Kyle Rice (15:47) year. Okay, perfect. I will double check on that. Let’s get this move forward. Anything else? Any other additional questions in terms of renewals or anything in process? I know you guys added a bunch of new requests as well, and I just want to check in to see if any of those should be made priority?
Lorraine (16:04) I’m going to be adding 24 New Jersey licenses today. They’re not exactly priority. I think, let me see something.
Lorraine (16:24) I’m waiting to hear back because we put the licenses for Kelsey johnson on hold and I think you still show them on hold. Can you verify? I asked them to please follow up and let me know. Let,
Kyle Rice (16:41) me take a look real quick. I’m just gonna stop sharing real quick so I can pull her up.
Lorraine (16:43) Go ahead. I haven’t answered me yet, but.
Kyle Rice (17:03) Yes, she is on hold.
Kyle Rice (17:15) So, we have her Arkansas on hold. Prescriptive authority, California, NP, Illinois, autonomous registration, Massachusetts, NP, Massachusetts, CSR, Massachusetts, RN, Michigan, NP, North Carolina, NP, Nevada prescriptive authority, Oklahoma, autonomous registration, Pennsylvania, prescriptive authority, and West Virginia prescriptive authority. Yeah. Okay.
Lorraine (17:39) I’m waiting for management to come back and tell me what they want to do. She reached out to me because her, Illinois is only missing… the prescriptive, the autonomous practice. I’m sorry, missing the autonomous practice. I want to have. The problem is that she’s so difficult to work with and I don’t know if you guys can do it. I had sent in paperwork and they never charged me. So I don’t know what happened for a Nevada controlled substance, for Artie Shaw, can you go ahead and get that Nevada controlled substance? She has the Nevada approval to prescribe, but she’s got to have that pharmaceutical license in order to actually prescribe in Nevada, right?
Kyle Rice (18:29) With, the board of pharmacy, correct? Can.
Lorraine (18:30) you go ahead and add that for her, please? Yep?
Kyle Rice (18:33) I’m going to add that right now?
Lorraine (18:34) Add it to my list. Larissa, can you add that to the roadmap? I’m adding it into the priority request list.
Kyle Rice (18:46) All right. So, already saw Nevada. All right. She is requested in the system. Okay?
Lorraine (18:56) Perfect.
Kyle Rice (19:02) Okay. I think.
Lorraine (19:05) That’s it for now, the licenses that we were, we submitted for Randy that’s the only person that’s a real priority for us. The Oklahoma controlled substance that I can’t use him until he has his controlled substance and any of his compact licenses. He’s a bit of a joker to deal with because Larissa asked him some questions last week and he was like, I don’t for New York. You know, how New York from the day you walked out of the room, they want everything they.
Kyle Rice (19:41) Want, they want elementary.
Lorraine (19:42) School, I don’t remember, I’m too old.
Kyle Rice (19:50) I’m with it new.
Lorraine (19:52) York is what he’s doing, but, all right.
Kyle Rice (19:55) Yeah, he’s got a couple in here. I show that he’s pending intake. I’ll mark all these a priority. It looks like we just need his Illinois login to move forward and his profile is complete.
Lorraine (20:04) Okay. Let’s reach out to him right now and tell him we need his Illinois login and that’ll complete his profile. Let’s see Larissa, I’ll save you. I’ll save you from your joke.
Larissa Brefka (20:17) Let me see if he answered. I asked him last week because there was a, I was happy.
Lorraine (20:23) He hasn’t added it. How’s he caught?
Kyle Rice (20:25) Let me take a look. I’m just putting the priority tag on here. One second. Yes. Let me see if he added it.
Lorraine (20:38) I’m sending him a slack so that we know that I know you asked.
Kyle Rice (20:42) Actually, we do have it. Let me just verify it.
Lorraine (20:44) Okay. Perfect. Good. Delete that.
Kyle Rice (20:47) It looks like he verified it, but he just did not mark the task complete. Let me just verify that real quickly. And I’ll push that forward.
Lorraine (20:53) Okay.
Kyle Rice (20:54) He is a,
Kyle Rice (21:08) and did you happen to see my good news about the imlc on Friday?
Lorraine (21:12) Yeah, Larissa told me about it.
Larissa Brefka (21:14) Is it confirmed?
Lorraine (21:15) Now, but we are, yeah, is it confirmed?
Kyle Rice (21:20) It’s supposed to be signed tomorrow from my understanding.
Lorraine (21:24) Okay. But I don’t want to stop the process because we’ve already paid for it. So, let’s continue. I’m going to bring it to management and let them know that all of the providers that we did submit for full licenses are still in process even though the compact is going to continue. I think that we should go ahead and keep that in case there’s any more fudging on their part. Yeah.
Kyle Rice (21:46) It was a possibility that could happen. All right. So I will let you know tomorrow if I see anything on that. And then for dr Randy, it looks like his Illinois board login is invalid.
Lorraine (21:54) It’s invalid. Okay? So let me go back to him again and tell him. Thank you for adding your Illinois.
Lorraine (22:17) It’s invalid… please update.
Lorraine (22:27) Please update at the board and add to the down.
Kyle Rice (22:32) And it looks like he does have that compact in hand as well. So, let me just verify that… through Georgia.
Lorraine (22:41) Which I do not understand because that must have been through a previous employer whose company was in Georgia that allowed him to do it because he does not live in Georgia. He lives in Florida. I don’t understand that. I don’t know how, but it’s active. So let’s use it.
Kyle Rice (23:00) Yeah, yeah. Let’s use that for sure. And.
Lorraine (23:03) Then later on, if you have to update, he can do something else.
Kyle Rice (23:12) But you can always redesignate to Florida as well if he needs, yeah, but.
Lorraine (23:18) Let’s not worry about that right now because that’s just going to take time and I need to get him going absolutely. I need him like yesterday.
Kyle Rice (23:30) No worries. Awesome. Anything else? Top of mind for you guys, Lorraine this afternoon?
Lorraine (23:37) Medicare medicaid applications? They were supposed to be updating the address with the new address and giving me the applications so I can send them off to Lisa Shaw. I’d like to get that in process before I leave. I’d like to get that to her and back if possible before I leave.
Kyle Rice (23:55) Let me follow up on that. And then I.
Lorraine (23:58) left a note on one of the tasks for them to reach out to you. Okay?
Kyle Rice (24:04) Let me follow up on that, Lorraine and close the gap there.
Lorraine (24:09) Okay. Sounds good. I think that’s so, medicaid and the medicare applications, both I’ve requested as soon as I get the new checking account to please provide me the blank checks or the next person who comes the blank checks so that we can get that off too. Perfect. Remember that the addresses are not going to match, right, right. Oh, important, Darlene mpdb access for medallion. Did you get anywhere with them today? You’re on mute… Darlene, you’re mute?
Darlene Mitchell (24:50) My apologies. I’m just talking and talking. No, I did call them after our meeting this morning and I was waiting for a call back. If I don’t hear from them today, then I will reach back out to them tomorrow. I’m actually going to, I think I’ll just after this call because I believe they’re open until five o’clock five 30. I will go ahead and just call them back and see what’s going on.
Lorraine (25:15) Cool. Okay. I.
Kyle Rice (25:17) should just need the dbid number from you as soon as you guys add us as the authorized. Okay. And then it’s just as simple. Darlene, it’ll be quick activation. We’ll plug it into our systems and it should go live quickly.
Darlene Mitchell (25:28) Okay, good. Perfect.
Lorraine (25:31) Okie. Dokie, I think that’s all. I think that’s all for today for.
Darlene Mitchell (25:35) Today. Okay?
Kyle Rice (25:37) Lorraine, I know we, let me just confirm, I think we are meeting Thursday at one 30, so we can plan to cover any address updates. Any additional renewals are outstanding. And then we’ll check in on dr Randy as well to make sure he’s got the Illinois login. I’m going.
Lorraine (25:51) To try really hard, Kyle, I’ve been negligent. I have a list of providers whose emails need to be changed over to twin emails.
Kyle Rice (26:02) For their account.
Lorraine (26:03) Logins from their personal emails. Okay? There’s about how many of these are there? Hold on. I hate this, but there’s nothing we can do. Their assignment agent is not going to work unless we can use it with their twin email. So there’s about… 59 of them will need to be switched over.
Kyle Rice (26:27) Yeah. Just let me know how I can help there.
Lorraine (26:29) You can prioritize the nurse practitioners, and the doctors and the RNS do later. I don’t care, but the priority is actually the nurse practitioners because they’re the ones that we use, the we’re going to be using the assignment agent to do some getting ready to practice in those independent states when they come in. So we don’t have to do it manually.
Kyle Rice (26:52) Sounds good. All right. Thank.
Lorraine (26:54) You so much and we’ll talk on Thursday. Thanks.
Kyle Rice (26:57) Lorraine. Thanks, Darlene. Take care.
Darlene Mitchell (26:58) Everybody. Thank you. Bye.
Kyle Rice (27:00) Bye.