Transcript
Naomi Denson (00:00) hi, Jacqueline. Hello?
Naomi Denson (00:09) All right. Let me, let Harrison in.
Naomi Denson (00:24) Hi, Harrison. Oh.
HarrisonLamons (00:26) Sorry, I thought I was there. Hey, how are you guys? I’m.
Naomi Denson (00:29) good. How are you?
HarrisonLamons (00:30) Good. Thank you.
Naomi Denson (00:31) Hope you had a nice weekend.
HarrisonLamons (00:33) I did. It was very nice here. We’re outside for most of it. So, how about you?
Naomi Denson (00:38) Yeah, same same. It was finally nice. We had spring break last week and it was cold the first half of the week. So we didn’t get to do anything on the days that I took off to do something.
HarrisonLamons (00:48) That’s too bad.
Naomi Denson (00:50) Yeah, but thanks for joining us. I don’t know if you had joined the call yet when we introduced Jacqueline last week, on our call as your engagement manager.
HarrisonLamons (00:59) I don’t think I was there for that part of it, but she will be our engagement manager moving forward.
Naomi Denson (01:05) Yeah. After implementation, she’ll be your day to day operational point person. You’ll still have Amy as your account manager, but they’ll partner together.
HarrisonLamons (01:15) Okay, great. Well, nice to meet you, Jacqueline. Awesome. All.
Naomi Denson (01:18) Right. So you requested this call. You said you wanted like a platform refresher or what exactly are you looking to get out of this?
HarrisonLamons (01:25) So, I want to be able to make sure I know my way to navigate through the platform from more of like an executive oversight standpoint. So, reports dashboards, you know, looking at provider statuses, you know, when we get to measuring and things like turnaround times, you know, things that I care about more from like a KPI metrics standpoint, I was clicking through and trying to figure some of this out on my own the other day. But I’d love just a crash course on it. Basically how to find information if I get a question from someone that kind of stuff.
Naomi Denson (02:04) Yeah, absolutely. For analytics reporting all of that turnaround times, you have your analytics dashboard. So you have one for payer enrollment, ongoing monitoring outcomes, the hospital application privileging. So the payer enrollment piece here, you have this report shows all in progress requests. It’ll show the status of the requests as well as completed requests. So it’ll show you all requests as they’re completed requests completed by month. We’ll have like a nice little graph chart here. And then you’ll have access to the individual enrollment links as they’re completed. And then you have all of your turnaround times down here.
HarrisonLamons (02:48) Put it all to blank because we haven’t started.
Naomi Denson (02:51) This stuff all blank right now, but you’ll have the average, turnaround times by month, and then turnaround times by payer and state. And each one of these I call them little chiclets are exportable. So you can export these into different file types. Is.
HarrisonLamons (03:07) The turnaround time measured from like application submitted by medallion to enrolled with a payer or is it?
Naomi Denson (03:16) You’ll have different?
HarrisonLamons (03:18) The application going out or are there multiple?
Naomi Denson (03:21) You’ll have different levels, so you’ll be able to see from the time you requested it to the time it completed intake from the time you requested it all the way until it was completed by the payer until it was submitted by us, et cetera. So you’ll have different levels of the turnaround times that you can look at. Okay, for different movement. And then you’ll have all the turnaround time detail listed here. But every single one of these is exportable into a report. So you can take that information out of medallion. The ongoing monitoring report is the results of the ongoing monitoring verifications. So if anything is flagged as having a sanction, things like that that’s all reported in here. Again, these are all exportable as well. We don’t have the npdb set up yet. So these are all going to say no verification attempt, but I don’t know if this is something you’re going to be looking at… probably.
HarrisonLamons (04:15) Not every single day, they might just pop in there here and there, and.
Naomi Denson (04:21) Then you have your appointment summary dashboard as well. This is where the hospital applications that we’re not really focused on right now is. But when we start, you know, needing appointments for privileging at hospitals. You’ll have reporting in here for that provider summary. This is an over is.
HarrisonLamons (04:38) This like a demo environment or does it typically take a while for like ongoing monitoring to load?
Naomi Denson (04:45) For some reason, when I’m sharing my screen, it always takes a minute, okay?
HarrisonLamons (04:51) I’ll jump in and see what it looks like for me too Leah.
Naomi Denson (04:55) Yeah, sometimes it’s faster than others. It also depends on, you know, how many providers that you have active. It should sometimes some of them come up before the others.
HarrisonLamons (05:14) And if anything gets flagged in here, it should show up on those like summary emails I get each Monday morning as well.
Naomi Denson (05:22) Yes, it should. And then there’s also, I believe there’s also another notification that comes out as soon as it’s found. So we found a new sanction alert for that specific provider. If there’s something new that was found. Okay? I don’t know why this is taking so long because it doesn’t like me, I guess.
HarrisonLamons (05:42) Yeah, it’s taking a little bit for me as well, but we’ll see. All right, maybe.
Naomi Denson (05:48) I think we should try and filter it down.
HarrisonLamons (05:56) Maybe just something to look into, but.
Naomi Denson (05:58) Yeah, yeah, definitely provider summary. So this is going to be your all inclusive summary of all providers’ profiles. So this shows all active and deactivated providers’, users. You have your options to filter sort filter for different values here, including by provider start date.
HarrisonLamons (06:19) Range here’s. A real life scenario where, you know, Haley built a report that shows provider profile completion status like 90 percent, 80 percent, et cetera. If we know that we’re for at least you guys, we talked about this on Friday, if we’re going to say, I don’t care about the… CPR certification being completed in medallion yet for medallion purposes? Is there a way to run a provider profile report? And just like remove the CPR as one of the criteria or like,
Naomi Denson (06:54) no, it’s not that simple. Yeah, it’s not that simple because it’s a technical configuration that the team has to do on the back end to mark that as a requirement.
HarrisonLamons (07:07) Do we know what the weighting is for the CPR complete? Because then I can know in my head, okay? Like two percent of this is coming from CPR. So everybody’s at 98 percent. I’m just going to assume the remaining two percent is the CPR is not done, or maybe that’s something you can ask whatever the reporting team is, like what weighting goes into some of those fields? Oh.
Naomi Denson (07:31) Like weight, I thought you like meant okay, you were saying a different weight? Word? Okay, weighting? I don’t know what percentage that would count towards, but it would be very small. It would be maybe one percent.
HarrisonLamons (07:45) We thought it was like 98 percent and I don’t I just don’t know.
Naomi Denson (07:49) Yeah. And on this report, it shows.
HarrisonLamons (07:52) Sorry, I was gonna say if I give you a provider name, can you show me how to look into a profile and see what’s missing? Absolutely.
Naomi Denson (08:00) Yeah. And you have this in this report too. So it shows you exactly what’s missing for the provider. Oh, okay. So if you export this, it’ll some, if they have more, it runs off. But if you export it into a excel or CSV, it’ll show you everything. Okay? But if you want to look at a specific provider, absolutely. Yeah. So here for.
HarrisonLamons (08:23) example we’ve got, I don’t know, look at the down, a couple a 96 percent CPR certificate, professional info that’s 96 percent complete. But this tells me what’s missing? Okay. Yep. All right. That’s cool. This is helpful.
Naomi Denson (08:39) And then you also can do that through. So if we go.
HarrisonLamons (08:43) And that was under provider summary.
Naomi Denson (08:46) Provider summary. Yep. Okay. And that’s basically a look at their entire profile. Okay? So this provider, you can also see it if you’re looking in their profile under the overview tab, This is going to highlight the required fields that are missing.
HarrisonLamons (09:14) Overview and the required fields that are missing, where, so.
Naomi Denson (09:20) In the provider’s profile overview profile, it’s showing these are the requirements that are accounting towards this percentage that are missing.
HarrisonLamons (09:30) Ah, okay. Okay.
Naomi Denson (09:32) And then you can see that as a whole on… the provider directory screen. So you can filter this by profile action required maybe… and we can sort by percentage completion. You can sort filter this however you want. And if you want to look at, you know, higher providers, you can just hover over this and it shows you this provider’s only missing CPR. Okay? So there’s a lot of different ways to see it. Hi, Gary. Yeah, this provider summary is pretty great. It’s all inclusive of everything. It even shows you the last time they logged in last time they made any changes to their profile or any changes were made to their profile. And if you just scroll.
HarrisonLamons (10:23) Over to use your arrow like the right arrow… that’s how I’m scrolling across it.
Naomi Denson (10:29) I swipe on my laptop pad to make it faster because it is such a big report.
HarrisonLamons (10:37) God, there’s a lot of data elements here. But provider missing information is to me, it’s on the very end like the third.
Naomi Denson (10:44) Yep. It’s all the way to the end and their last login.
HarrisonLamons (10:48) And I can export this, you said, right?
Naomi Denson (10:50) Yep. So you’ve got these three dots here and you can export into different file types.
HarrisonLamons (10:57) This is pretty slick.
Naomi Denson (11:00) I love this report. Anytime somebody asks me for some kind of provider report, I’m like it’s probably in here.
HarrisonLamons (11:08) No, this is good. This is why I wanted to do the call today because I just had a lot of questions.
Naomi Denson (11:15) Yeah, absolutely. You also have the provider onboarding report too, and it’s a much smaller version of that provider summary report, but it only shows have they signed up, have they signed their release forms, answered their disclosure questions? And do they have any tasks? And then their percentage complete?
HarrisonLamons (11:33) And is that overall percentage complete or just a subset of onboarding tasks?
Naomi Denson (11:38) This is their whole profile. Okay. Yeah.
HarrisonLamons (11:41) Generally, from what Haley’s been saying, we’ve been pretty successful with our onboarding providers and getting them up to, you know… they’re engaged and they’re brand new and all that.
Naomi Denson (11:57) Yeah. That’s usually how it goes and then you have all of your turnaround time so you can see how long it’s taking them to, how long did it take them to accept their invitation? And then how long did it take them from the time they accepted it to complete their profile?
HarrisonLamons (12:10) Oh, sweet. That’s another thing I was looking for. Okay. Yeah. So for some credentialing metrics, this is what I’m and can I, how do I, is it possible to say I want to look at just providers that onboarded in February? Just providers that onboarded in March? Yeah. Actually the bar graph has that there doesn’t it. Yep.
Naomi Denson (12:33) See,, you can filter down by a date range here. But then in the provider summary report, you can filter down by start date range. So if they started it within the last three months or future state, three months from now to three months, you can filter a range here to look at only those providers that have a start date in their profile within that?
HarrisonLamons (12:59) Okay.
HarrisonLamons (13:04) Can we go back to the bar graph on the provider profile? Complete? So.
HarrisonLamons (13:20) I was working my way through here. So in January that’s when we added a bunch of providers, right? That big blue line… or is that the days it took, I guess when I look at the table where it says provider profile completion and intake turnaround time… this one? Yeah. But no, I’m good. Hold on. Sorry, I’m just working my way through this here. I should have clicked on the bar graph. So let’s go back to the bar graph. If you look at the March ones… Three and six. So I’m going to hover over that one right now. So it says month of joined medallion date count distinct provider id. So does that mean that we invited 71 providers to join medallion in March? Yes. Okay. And does that mean from the day we sent the invite to the day they quote joined, it was an average of three days, yes, and was joined mean they like clicked their email and they logged in or something for the first time?
Naomi Denson (14:35) Yes. Okay. And.
HarrisonLamons (14:38) then average joined to provider completed is three days. Okay. You might have a typo there too, just by the way provider completed versus competed.
HarrisonLamons (14:56) Now, is it still a, because… what’s your definition of completed? Is it getting to 100 percent or is it getting to the 80 percent or 85?
Naomi Denson (15:10) It’s 100 percent. We.
HarrisonLamons (15:11) Still don’t have 71 providers that are 100 percent?
Naomi Denson (15:14) Right. So, completed. Yeah. So six days, yeah… it would be 100 percent complete with all requirements. So only the required fields. So there are fields in their profile that are listed as optional that don’t count towards the profile completion. So I think this is just… yeah. So this would be 100 percent complete. And I wonder if this is just the average days that we’re seeing, but it doesn’t say how many. So… you have 71 providers, but it doesn’t say how many of the providers have the completed profile?
HarrisonLamons (15:53) Yeah, that’s kind of what I was getting at here is… yeah… I mean, there are… sorry, I’m looking through here, provider completion intake. This table at the bottom on your screen there. Does that, do those percent completes with those line up with the provider summary report and their completion percentages. I want to make sure we’re measuring the same thing here.
HarrisonLamons (16:33) Because I didn’t think we had that many providers that were 100 percent overall, but maybe I’m wrong. I hope we do.
Naomi Denson (16:51) Got 63 providers that have 100 percent complete profiles?
HarrisonLamons (16:56) Okay. So that’s probably right? That’s good.
HarrisonLamons (17:03) And again.
HarrisonLamons (17:08) So you must have, it must be 90.
HarrisonLamons (17:18) Five percent or better is considered complete for medallion because you guys have provider completed dates in here for providers that are only at like 95 percent. So it’s not, I don’t think it’s 100 percent. If you go back to the provider onboarding tab. And if you, scroll down and stop, you’ll see on the far right, you have provider completed dates in there for some that are between 100 and like 95.
HarrisonLamons (17:50) But then you’ve also got a provider completed date in there for one provider that’s only at 89 percent. So I was just kind of curious is maybe that you said the mandatory fields are completed?
Naomi Denson (18:02) Yeah. So it was probably initially completed and then we set the requirement for the deas. So that’s the time it was initially completed. And now it’s opened up a new requirement for the Dea.
HarrisonLamons (18:13) Okay. I’m sorry, I’m peppering you with questions too.
Naomi Denson (18:16) But you’re fine. That’s what I’m here for, but.
HarrisonLamons (18:19) This is really helpful for me to tell the story because I’m gonna, I’ve already started to get asked like what are your metrics for credentialing and all this stuff? And this is exactly what I want to be able to show, which is like with medallion, like we can get things turned around pretty quickly. And… then I know who my stragglers are.
Naomi Denson (18:40) Exactly.
HarrisonLamons (18:46) But do you think, could you find out for me the, when the provider when the profile completed date gets filled in? Is that 100 percent or is like a 95 percent threshold? Or if it is 100 percent?
Naomi Denson (18:59) It’s gonna be the 100 percent and it’s the initial completed date. So like with this provider, they did have it complete. And then we had the request to set the new parameters for the Dea?
HarrisonLamons (19:10) So,
Naomi Denson (19:11) that’s the initial profile completion from it’s not current state. If you want to see current state, you can do that from here or from the provider summary. I believe, let’s see. Okay. All right.
Naomi Denson (19:38) Yeah. So the provider summary is showing her as 97 for.
HarrisonLamons (19:43) the Dea, which originally wasn’t yeah. Okay. Now, this is cool. This is exactly what I wanted to learn today.
Naomi Denson (19:53) Good. Yep. And then as far as like consumption reporting and all of that, and, you have this account tab. So in the account tab, you have this usage here. It’s going to show all of your contract volumes for the entirety of your contract loads. So it’s going to show your contract information, how much you’ve had, how much you’ve consumed to date, how much you have remaining. And then it will like as you start making more requests, it’ll show you, hey, you purchased this many caqh management seats, you’ve consumed this many, you have this many left. Yep. So it’ll show you in dollar amounts and quantity, perfect. And then all of the active consumption details.
HarrisonLamons (20:41) And that was analytics.
Naomi Denson (20:44) It’s in our account… oh, account. Okay. And then you have the usage tab. Okay?
HarrisonLamons (20:54) Okay. Yeah. I like that.
HarrisonLamons (21:04) Yeah, this is good. This is a good time because I’ve got a monthly report out on Thursday with our CEO. So I’m going to throw some of these credentialing metrics in there. Awesome.
Naomi Denson (21:14) Yeah. And then one more thing in the analytics tab is you have the task summary. So as our team is setting tasks, this shows overall outstanding task performance for your team and for your providers. So how long on average is it taking for them to go in and respond to the tasks? What’s holding up work? Why are there delays? So this outlines the specific tasks when they were created, when they were completed, and historical performance of all of them as well.
HarrisonLamons (21:39) Okay. Cool. Is there anything I need to know in the report builder? Or do I know enough to be dangerous at this point?
Naomi Denson (21:52) The analytics tab really is going to include everything that you need in the report builder, but you can utilize this for, you know, provider rosters or information. But this isn’t going to have as much information and to me is not… going to have as much information. So the provider summary. So if you build it in here, when you export the provider, the report from here on a provider report, if you want their practice locations or things like that in there, it’s going to lump it all into one cell instead of into individual rows like the provider summary does. And then the good thing about this is you can create them, save them and then set them to automatically send to you versus exporting them cleaning them up and all of that. And then the payer enrollment requests. This is going to be similar to the provider enrollment summary in the analytics dash, but you can pick and choose what you want in the report and this is just keep in mind, this is based only on enrollment requests that were made whether they’re in process or completed. But so any of the existing enrollments that were imported are not reflected in these reports.
HarrisonLamons (23:02) Another question for you. If you go back to the provider onboarding table, I’m… curious. So I… don’t… want to phrase this question here. So the bar graph is looking at… it’s averaging for the completion days. So if you go look at the light blue or the green, it’s probably only taking into account providers that have actually completed their profile, right? So if there’s open outstanding providers, technically that average is driving up but it’s just not reflected yet because they haven’t closed, they haven’t completed their profile, correct? So the second they complete their profile, that average is going to change. Yes. Now, if I look at, if you go down to the table below, I don’t know how we have our sword here, but there’s some providers that we’ve invited but haven’t joined yet.
HarrisonLamons (24:07) So where, so again, that wouldn’t be reflected in like the dark blue line either that they’ve been invited but they haven’t even joined. So the second you join, it’s going to change that average.
Naomi Denson (24:23) Yes. So, but this, so the light blue or the dark blue invites… them to join. Yeah. So… it’s only counting them if they’ve been invited.
HarrisonLamons (24:38) Or if they’ve joined? Yeah. Yes. Okay. Because I do have some that like if we went to joined medallion date, no… or just sort.
Naomi Denson (24:51) Of you.
HarrisonLamons (24:53) Can see, we’ve definitely got providers, we’ve invited but haven’t even joined yet, right? And it’s a decent amount. So.
Naomi Denson (25:01) And you can see that here too. So you can filter this by the different provider roles. And then if they have been invited and logged in, they’re going to say invite accepted. If not, they’re going to show, just invited. So currently there are,
Naomi Denson (25:27) why is that so?
Naomi Denson (25:33) It says invite accepted, but it’s an option 43 members that were invited. Why do they say invite accepted, but not?
HarrisonLamons (25:43) Click your drop down. Again. That’s strange.
Naomi Denson (25:52) Sometimes it says that… it could be because they were invited invite accepted. And then somebody revoked their invite… but usually the date deletes from that. So I don’t understand that one.
HarrisonLamons (26:08) Do you want the members active invite status just invited?
HarrisonLamons (26:28) okay. But then I can take this table and can I export that to excel that?
Naomi Denson (26:33) Sheet here, you can’t export this one. But in the provider’s directory tab, you also have the date that they were invited and the date that they joined here and you can export this one.
HarrisonLamons (26:50) Okay. So date joined. And if they’re not joined, it’ll say not signed up. Yep. Okay. And okay, I can download my team’s. Going to hate that. I know this information now.
Naomi Denson (27:01) You’re dangerous now? I’m.
HarrisonLamons (27:03) dangerous now? Yeah, exactly. Okay. So when I download, it says it will send me a link. It’ll.
Naomi Denson (27:11) send you an email with a link, okay?
HarrisonLamons (27:13) Versus just downloading it directly some.
Naomi Denson (27:16) Of them will download directly and you’ll get the little pop up here to open it up. I don’t know what determines which ones do that and which ones don’t but yeah, if it gives you the little notification, then it’ll send an email. And usually it’s within a minute, you’ll get that okay?
HarrisonLamons (27:34) Cool. Now, has anyone have we decided how we want to use the team or the group field? I know we had talked about that internally a couple weeks ago around better way.
Naomi Denson (27:47) To.
HarrisonLamons (27:47) filter data.
Naomi Denson (27:50) The teams, yeah, to separate them out. I think it was by region?
HarrisonLamons (27:56) Yeah.
Naomi Denson (27:57) No, it looks like somebody created one team for enterprise. Yeah, but I don’t know if there’s going to be additional teams built or if you guys are going to expand this, I saw the email, but it seemed like you guys were more going back and forth internally to make a decision. So I was like, I don’t know, let’s say.
HarrisonLamons (28:15) I want to make my teams based on probably the department which is AKA the clinic name. What do you think is useful for teams? So in my opinion, I would like to be able to provide data kind of clinic by clinic to people to say, hey, this is your clinic’s average credentialing turnaround time. This is your clinic’s average enrollment turnaround time. And that’s how I would think about using teams. So like our individual practice managers can work with their own providers to drive better performance. That’s kind of my use case. But I don’t know if that’s the right way to use teams or if there’s other ways to do that.
Naomi Denson (28:57) Yeah. The primary purpose of the teams is to limit access. Okay? So you’re limiting the team managers of that team to only those providers. So they’re not seeing other providers.
HarrisonLamons (29:10) Okay. But.
Naomi Denson (29:11) It does give you an additional field to report off of. So like in the providers tab… you can filter by, I just want to see the enterprise team providers.
HarrisonLamons (29:24) Yeah. So if I go to that analytics provider summary, are… we tracking like the name of the department they’re tied to?
Naomi Denson (29:37) Of the teams?
HarrisonLamons (29:38) Somewhere I’m just wondering anywhere in these like 200 columns of data do we have like clinic name or department? Oh?
Naomi Denson (29:48) Yeah. All of the, so all of the practice name, group name that they’re associated with will be here somewhere. Let’s see. So yeah, all like the practice name, practice, npi practice… address. So anything that they’re associated to in the platform will be in this report. So in the group name, we could.
HarrisonLamons (30:13) Run turnaround time, reports off by practice. Like those bar graphs we were just looking at for provider onboarding. It would be a cool way. It’d be nice to have a view of that. And maybe we have to build that report builder, but that would be a nice view to be able to filter by practice name.
Naomi Denson (30:38) Yeah. So it’s not currently an option in here. I don’t think let’s see.
Naomi Denson (30:53) Yeah. So it’s just set up by org name. I know with the provider summary report, you can filter out by group and practice name and information… not the onboarding summary. And then the payer enrollment turnaround times… because like,
HarrisonLamons (31:14) just thinking about moving forward for payer enrollment and credentialing turnaround times, I’m going to get asked by people like what does it look like, you know, market by market, clinic, by clinic. So I’m just thinking down the road, how would I be able to easily?
Naomi Denson (31:28) Do that?
HarrisonLamons (31:30) Yeah.
Naomi Denson (31:30) I know like the payer enrollment turnaround times, it’s not clinic by clinic, but it does break it down by state, which might be helpful.
Naomi Denson (31:44) And pair,
HarrisonLamons (31:50) is that a question? You could take that to maybe the analytics team? Because hey, here’s the use case for, you know, zarminali that we’re thinking about here? Yeah, for sure or even like if they can’t do it by practice name, if we even did it by like state would be better than nothing.
Naomi Denson (32:12) On the onboarding turnaround times. Yeah. Okay. And,
HarrisonLamons (32:17) eventually, too with any enrollment turnaround times, anything with turnaround time?
Naomi Denson (32:22) Yeah. So the provider onboarding doing it by state might get a little tricky because… the state that it captures in the provider directory that this is pulling from the provider’s profile is their licensed state. So, if they have five different licensed states, yeah, it would, they would be on multiple reports. But if you’re looking for just maybe a specific state and making sure they have the license there.
HarrisonLamons (32:52) No, I’d be more worried about the practice, name, the state of which their practice name is in. So, yeah.
Naomi Denson (32:59) You have, the practice name here, but it doesn’t fall into, the turnaround time filters, but I can definitely let’s see. Yeah, like does?
HarrisonLamons (33:09) Report builder just spit out like data in a table format or can I build like bar graphs in report builder?
Naomi Denson (33:16) It’s just, a CSV excel format spreadsheet. Okay?
HarrisonLamons (33:23) Yeah. Then if my, if you don’t mind taking that, ask back to the team. Yeah, for sure. The bar graphs and stuff that would be helpful. Yeah… we could always do the calculation on, our own but I’d have to make a template and I’m doing reporting outside of here. I’d rather do the reporting right in here, but.
Naomi Denson (33:45) Yeah, I’ll definitely put the request in and see what kind of feedback we get.
HarrisonLamons (33:49) Yeah. No, this is good. This is, this… is good. Now, I just need to track down those, all those providers that haven’t you know, joined completed yet. So,
Naomi Denson (34:03) Okay. I appreciate it. Yeah, sometimes they take some hand holding, and reminders, gentle reminders, and.
HarrisonLamons (34:08) Then, yeah, we’re getting there slowly but definitely time to send out the reminders and.
Naomi Denson (34:14) And they’re getting reminders from us too. Yeah. So they’ll get up to five, five reminders.
HarrisonLamons (34:19) Or they’re not wanting to push hard. They’re like, well, the CPR is the main thing I’m like, well, no here’s the data. It’s actually, there’s other things too. So.
Naomi Denson (34:28) Yeah. And they, you guys should be getting those admin user reports as well to highlight all the missing and the providers are getting those too. Cool.
HarrisonLamons (34:38) All right. Well, thank you so much. I appreciate it.
Naomi Denson (34:40) You’re welcome. I hope you have a great week you.
HarrisonLamons (34:42) Too. Bye.
Naomi Denson (34:43) Thanks bye.