Transcript
Cynthia Fox (00:00) hey, Mira, how are you doing?
Mira Guha (00:02) Well, how are you, Cynthia?
Cynthia Fox (00:03) Good, good… great. Are we waiting on? Is Nicole joining us on your end? I,
Mira Guha (00:09) don’t think Nicole is joining, but we do have some other folks from our team who should be joining. Do you know if Daniel is joining or if it’s just, I,
Cynthia Fox (00:16) think he is, but let me just double check. He’s always all over the place.
Mira Guha (00:20) Yeah, no worries. Our team too.
Cynthia Fox (01:07) He says he’s joining. He’s just coming in a little bit.
Mira Guha (01:11) Awesome. No worries. Hi, Jen. How are you?
Genevieve Seney (01:13) Hey, good afternoon, team. How’s everyone doing hi?
Cynthia Fox (01:16) Good. I love your glasses.
Genevieve Seney (01:19) Oh, thank you. Thanks so much. It’s good to meet you, Cynthia. I don’t think we connected just yet.
Cynthia Fox (01:24) I don’t think so. Okay.
Genevieve Seney (01:26) Good to meet you. My name is Jen. Sini, I’m a manager here on the account management team. So pleasure to meet you.
Cynthia Fox (01:31) Awesome. So, I’m the SVP of our operations over here. I oversee a lot of different categories, but I recently have swallowed into our credentialing world.
Genevieve Seney (01:46) Awesome. Wearing a lot of hats.
Mira Guha (01:48) Good.
Genevieve Seney (01:49) To meet you too.
Mira Guha (01:52) Excellent. I think we’re just waiting for Daniel. So I think we’re going to, I don’t know if we want to jump in.
Cynthia Fox (01:57) He’s going to, he’s probably on a call with somebody and so like, he will pop in when he needs to, but he definitely is coming. He just said shortly, which could mean five minutes.
Mira Guha (02:07) Speaking of it looks like he’s joining right now.
Cynthia Fox (02:09) Look at what a man. All right.
Mira Guha (02:22) Hi, Daniel, how are you?
Daniel Lenzo (02:23) Look at all these happy people.
Mira Guha (02:28) Yeah, happy Tuesday.
Daniel Lenzo (02:30) Welcome to taco Tuesday.
Mira Guha (02:33) Tacos sound pretty good right now? How are you doing?
Daniel Lenzo (02:37) Living the dream. I’m having tacos for dinner. So in a couple of hours, I’m going to be a pretty happy camper.
Mira Guha (02:43) Got it. Made amazing. Well, we appreciate your time today. I just thought it would be helpful to hop on a call and kind of dive into something. So, I don’t know Cynthia, I know hadn’t but Daniel, you might have met Jen before she is now one of the managers leading our am team here at medallion. So she’s just kind of here to listen and provide some support and clarity where possible, and just make sure we kind of are aligned on current state and next steps here. Just given what’s going on. Perfect. And Jen, I,
Genevieve Seney (03:11) think I was going to say, I think we might have met or discussed way back when I was on the forge account a couple of years ago now. And so, yeah, it’s good to reconnect or if we haven’t met yet, it’s good to chat with you.
Daniel Lenzo (03:24) So, was I polite in our interactions of?
Genevieve Seney (03:28) Course, taco Tuesday… so.
Daniel Lenzo (03:33) We did connect back in 20 25. There we go. I think it was about money, so it probably wasn’t the best interaction for you.
Genevieve Seney (03:42) If we’re talking money, it’s always fun, don’t worry.
Daniel Lenzo (03:47) Oh, well, that’s my charm.
Genevieve Seney (03:50) No, no, absolutely. I, there’s a couple other folks. I know, you know, there’s been some change of hands that I worked with more closely and so, yeah, just good to reconnect and obviously here to support where needed.
Daniel Lenzo (04:02) Yeah, sweet. So what do we have on the agenda today? Great?
Mira Guha (04:07) Question. We’ve kind of had and prepared some information for you just to kind of provide some of that clarity and maybe a little bit of a level set. So I wanted to touch base first of all, just kind of on, hopefully, this is a refresher in certain ways, just how our consumption model works. As far as when requests are consumed, different types of requests, different SKUs that are being requested right now, an overview of where we are with the consumption. I know we’ve sent some emails for a little bit about where we are, you know, trending pretty high right now, and then just making sure we’re aligned on next steps and timeline here. Given we are coming up on basically a deadline to really have some next steps in place, have an addendum to address that consumption. But any questions before we jump into this agenda?
Cynthia Fox (04:49) No, I’m sure I will after we get to point one.
Mira Guha (04:52) Sure. And I know I talk quickly. I hear that a lot, feel free to jump in if I’m just, you know, rolling forward. So first of all, we wanted to address some of the items we saw in your email yesterday, Cynthia and I’ve had a chance to talk to Nicole a little bit and some of the folks on our enrollment team about what’s going on.
Mira Guha (05:09) So just wanted to kind of touch base on where we are and first of all, just address those two kind of what we understood to be your two big bullet points right now. So first being on the left here, the new enrollment requests piece. How are the payor pairs we’re seeing being categorized and billed to confirm we’re not getting charged twice for what is effectively one enrollment per payor pair. So really did just want to kind of reset and align on expectations that when it comes to requests to medallion, we’re really relying on you and your responsibility to be correctly submitting whatever requests you’re looking for, whatever requests you want with payors. So knowing what your relationships are with payors, who you are contracting with, and how you want those providers to be enrolled, what your ultimate goal is? Because the way our logic is in our system behavior versus medical. As you probably have been talking to Nicole, those are two separate types of requests, two separate types of enrollment requests based on the pair and whether it is behavior or medical, either of those would be its own separate request. And that’s I think where we’re having seeing a lot of these multiple.
Cynthia Fox (06:10) I do have a comment for that. Mira. When you and I were talking, one of the main things I wanted was having that point of contact. I don’t know if you’re recalling this, I needed a point of contact for medallion because I had questions just like this, where I was like, I don’t know to put it here. I don’t know to put it there. Sometimes they’re processing a cigna. Sometimes they’re processing an evernorth, I don’t know which one to do and I didn’t get a lot of guidance on that. I asked you. You said that person will tell me it took us a while to get assigned one. I asked her. She said it’s fine. Nicole also told me that if we submitted it through cigna the system, her people would automatically flip it over to evernorth, and we would not have to do it twice. So I said, but Nicole, they’re asking me to put in another line item like they’re asking me to put in, I need to make sure I’m not getting charged twice. And she was like, no, no, no, they should be flipping it and I’ll go back to my people and I said, okay, thank you. Well, the same thing happened also with, I gave you the list. I’m just a little confused about what you were doing on your end, that you would need to redo the same work if it’s cigna versus evernorth. And also by the way, if you type in cigna when you’re searching for payers, it does say behavioral next to it. So if you do a quick search and you’re like doing someone, I was like, I didn’t really know where to send it, but I saw that in the cigna title, it does say behavioral, which is why I chose that one… yeah.
Mira Guha (07:33) I totally understand any of the confusion there. I talked to Nicole. I don’t know if there is any kind of disconnect there, but of course, like she is your operational point of contact in addition to our support team. So, I understand you’ve been meeting with her and asking her your questions, and I chatted with her as far as kind of the consumption piece. If you request it as cigna, when it should be evernorth, et cetera. Our system doesn’t recognize that as of right now and then switch it over. So if a request is made, it is an enrollment request, it is consumed. And then of course, we have to give you guidance if we’re doing that intake, putting in the work to request a new line that’s where the consumption is coming in. Ultimately, there were two requests. So just wanted to.
Cynthia Fox (08:13) So, why are some of them processing as normal though? Like some of them, they’re actually flipping it and doing it for us and some of them, they’re not there’s. Not a lot of consistency.
Mira Guha (08:21) When you say flipping it, you mean?
Cynthia Fox (08:23) So I’ll put it in through like cigna, and they just say like we’re going to process this through evernorth. And I’m like cool. Thank you. And then sometimes they make me put in a new line item.
Genevieve Seney (08:33) Yeah, I can jump in too. I think like ultimately, at the end of the day, right? We don’t want to process or submit anything incorrectly or in error on a client’s behalf. So, I think a lot of the times if we have, again, obviously Nicole is working with you now today, and we have other folks that are looking at your requests intently and flipping them, meaning they’re just processing them differently in the system. Like that’s great. If we can catch them. I think where this gets tricky and where we’re trying to streamline this and get a little bit more effective in terms of how we’re processing the requests is like at the end of the day, consumption will count towards whatever you requested as. And so I think while we are trying our best to maybe, you know, be intentional and reroute any errors in terms of how you requested something, where we have to have a firm stance, right? Is like we are still going to process, one person will process the app, the way that it’s submitted versus if you reach out to Nicole or someone who can maybe flip that or maybe reroute that request before it’s submitted. Those are, I agree. I don’t think we should be following two different workflows. But I think that’s probably where maybe some of the confusion is coming into play. And I think like while we’re also trying to formalize this and again, the responsibility is on the customer to submit the request as needed.
Cynthia Fox (09:56) A lot of our.
Genevieve Seney (09:58) future is going to be automated and automating these requests and rosters and applications, so on and so forth. So that’s kind of why we’re driving home this point of whatever is submitted in the platform is what will be processed today.
Cynthia Fox (10:11) So, Nicole gave me different information though, Nicole told me that if it was submitted to cigna, they should flip it to evernorth. So it’d be great if we could have her in on this call because I did not request intentionally until I confirmed with her. And so now I’m stuck with overusage when I got direct guidance from you guys to do it that way.
Genevieve Seney (10:34) Yeah, I think we can take it offline and maybe take a look at.
Cynthia Fox (10:38) That would be great. The cons, that would be great because… I think a lot of the consumption. And also there’s a lot of other things I’d love to bring up as well because we’re struggling in general with the service. But I think the consistency is bothering me tremendously where there’s other ones where I’m like wait a minute, how did this process? It’s completed? And I didn’t switch it over. I didn’t do anything it processed like this. So there’s a lot of inconsistency. And on top of that guys, I’m really struggling because a lot of the tasks that you assign are things that we need to do to obviously get the application processing. But instead of sending it to the actual provider, it’s being sent directly to admission or to the admin. So it’s like you need to sign this document but they’re not even assigning it to the provider. Like I can’t sign the document for them. And so then we’re doing a lot of work on our end where we’re copying and pasting and sending emails and doing all of this stuff because the task was inappropriately assigned, which Nicole can also speak to as well as members of my team. So like we’re wasting a lot of time with you guys and we’re also you’re upcharging us for things that I’ve explicitly asked both Mira and others about where to send it. I understand what you’re saying about if all of a sudden I was like, we’re not in network with them. I’m so sorry like that is very different than me asking for guidance, getting guidance and it being wrong, and then us getting upcharged like that is not right. That’s just not appropriate. That’s not a two way relationship here. I’ve been working very closely with Nicole and team to try to get this right? I understand before it wasn’t properly managed. I totally get that guys like I understand it was a pain in the butt. But the fact that we’ve like taken so much time to try to work with you to get this done, right? Plus just the response back is causing us a time lag. It’s very concerning to me very.
Genevieve Seney (12:35) Yeah. I think we’ve like candidly had this challenge formally with forge as well where the different requests are being submitted one way or incorrectly or not behavioral health. Like I think we’ve had this back and forth before which is where we’re trying to streamline. However the request is submitted is how we will process it. Agreed. I think we can align on delivering you a consolidated version of what communication was delivered by Nicole and streamlining there. So I think like what we would have to do is obviously like audit anything that’s been submitted. But again, at the end of the day, we do count the consumption based on intake complete in terms of what’s been requested in the platform. So I think like heard, I think we can definitely get Nicole to sort of consolidate the issues that you’ve flagged and go through those, but just wanted to kind of recenter us on how is requested is how we will be processing moving forward. So we can definitely take a look at if a potential credit is needed on what’s been done. But just to kind of recenter us, I think we want to align that moving forward. Anything that’s in the system as requested is how we will be processing.
Cynthia Fox (13:49) Understood. I do have one follow up question though. So when we need to. So this one is just, I’m not setting this up. I like genuinely don’t understand this. So for a couple of people, we submitted under horizon and all three lines of business and we got notified that one of the lines of business can’t process because we have to wait for NJ to come through. Do you, just because I already submitted for it, do I just let that sit? Or do I have to go in and remove that line of business so the rest of it can process? And then later on add it as a new line item. Like I haven’t been able to get clear direction from anyone on this one either. And do I get charged just by removing the line item? Like the line of business? Like am I getting charged again if I’m like, okay, thank you. Just take this one out when I originally submitted with it.
Mira Guha (14:43) Sure. Jen. Sorry, I wasn’t sure if you were going to, I’m happy to hop in too.
Genevieve Seney (14:46) Yeah. If you want to jump in, I can give color wherever needed. Yeah.
Mira Guha (14:49) So, I think that kind of leads into our second point here which is the demographic updates kind of like Jen was saying, however it is requested in the platform is how we are going to move forward with submission, submitting that application. So I think generally if there is some sort of like dependency like medicare medicaid, whatever that is. I think that’s kind of what you’re talking about it is, yeah. So we’d have to put that other request if that’s a line of business on there on basically on hold pending dependency until that dependency is met. So if you did want us to try to move forward with it without that line of business, Jen, correct me if I’m wrong, we would require a demographic update because that is a change to how we’d be submitting it. Otherwise, like you said, we would be putting it on hold and moving forward with it once the dependency is met. So I think that kind of comes into this point here. A demographic update is a different type of request. It does have a different unit price. But because we are putting in the work to basically make that update or change the way we were doing that submission, it is a line item in the platform that will incur its own charge and kind of similarly again running that point home. The way it is submitted is the way we’re going to move forward with requesting it. We really can’t it sounds like that’s the thing we’re going to have to align on Jen and I will have to align on with Nicole after the call is once a request is made and we’re actually working on it to submit it. We can’t change the line. We’re really trying to keep a historical record of what has been requested and how we’re submitting it. Otherwise, if we’re trying to change the status of the request, it just gets really messy and we don’t really know where it sits.
Cynthia Fox (16:12) So I already paid for it to go through as commercial and let’s say medicaid in this scenario, we already paid, we paid for that to go through. So now I have to pay again to like not do work. Is that what you’re saying if.
Mira Guha (16:25) you were to submit a demographic update to try to change it? Yeah, that would be an additional charge. So those would be two separate charges, two separate types of work. Yeah, I.
Genevieve Seney (16:34) think the other piece too, right? Is like, why are we, why are you submitting for medicaid? If we don’t need medicaid? We,
Cynthia Fox (16:40) do we do it’s? Just the individual provider we submitted both for them to get into NJ medicaid and then also for them to be part of our managed care platform. And so one came before the other type of a situation. So we’re waiting for this one to process through medallion. And then that should trigger this one to be able to go through. I talked to Nicola. I was like, what do I do here? Like is this just going to lag? Is it going to take us even longer to be able to get into the horizon network? And she’s like, yeah, you should take it off.
Cynthia Fox (17:08) And I was like, I don’t want to be charged like I must say that to her like six times a day in our meetings. And so like I’m confused, I already paid for it to go through. You’re doing less work now and you’re charging me more for that. It’s not like you processed it through. Like wouldn’t you still be able to push it through with the other two lines of business. And then I would have to pay again when I want it medicaid?
Genevieve Seney (17:31) Yes, I think.
Cynthia Fox (17:33) So I’m getting charged to take it off. And then I’m going to get charged again to put it back on when I’m ready two.
Genevieve Seney (17:38) separate scenarios. So you submit a request for medicaid and commercial. Let’s just say line is a business come to find out provider doesn’t have medicaid, we put it in pending dependencies. Either you add in the provider’s, medicaid enrollment data, and then we confirm we process, you add in a request for medicaid. We have to wait till medicaid’s done, submit that with the application and then that’s completed. So it’s not that we’re like charging you to change anything. It’s if we’ve already submitted a request for, to the payer with all of those details included, then yes, we have to re, reach out to remove details from the payer. So I think like it sounds like that might have been some one off case scenario for this provider.
Cynthia Fox (18:20) It’s actually not there’s like a couple of our providers that we’re trying to get in network. So like there’s quite a few that we’ve submitted to, let’s say, NJ medicaid. We’re waiting for that to process. And then in response, it’s funny because it’s going through fine with optum, like optum, it’s processing like a, okay with, but horizon is putting it on hold which like makes me be like, all right, like now, I might have to wait a month and a bit even more for this one to process for them, this one to even get in for commercial. So like from a business perspective, we’re not getting paid on claims for commercial business because of this scenario. So, but it goes through for the other insurance companies, which is, I get that might just be like a horizon thing, but that also is confusing for me. I’m like.
Genevieve Seney (19:04) Why does it?
Cynthia Fox (19:05) Process here but not here?
Genevieve Seney (19:07) Yeah. Understood. Okay. I understand. Now, you’re saying for horizon specifically, you would rather submit a separate enrollment. So basically, you would rather submit an enrollment request for horizon commercial, some separate enrollment request for horizon medicaid so that they’re not contingent upon each.
Cynthia Fox (19:24) Other. Yeah. And like I didn’t know they would be contingent until they came. And you got to think we’ve got a lot of providers that we’re registering right now. There’s a lot of people on there that we’re trying to get up to par very quickly. So like that sort of delay is troublesome for us. It’s very challenging. So then I.
Genevieve Seney (19:40) was.
Cynthia Fox (19:40) like.
Genevieve Seney (19:41) yeah, I think that boils down to maybe like also taking a step back, understood, I think like where we’re coming from is why we say how you want to submit the request is how we will process them while Shannon can definitely give you advice, tell you what we’re hearing these things change, like you mentioned, they change payer to payer, state to state. So this is why, like we maybe, and this is good feedback from our side is that we really shouldn’t be giving you advice on how to process or submit your requests, rather just process them, how you’re submitting them because this is where we get into these tricky areas of, should I submit these two separately? Should I take this request and cancel it? Because I don’t feel like waiting?
Cynthia Fox (20:22) Then what’s the point of having the manager that’s supposed to support us? Like what is her role if it is not to give us advice and guidance?
Genevieve Seney (20:28) Yeah, no, no, I do think that. But like I mentioned, like you’re saying horizon is different than the other payers. So it’s really up to you what your strategy is. Would you rather wait or would you rather process claims immediately move forward like that changes client to client? So I think that’s more. What I mean is that, and,
Cynthia Fox (20:44) if we had known it would be put on hold and it would not process like the optum ones did, right? It’s not like I got a clue from any of the other managed care organizations, we would have done it differently.
Genevieve Seney (20:54) Yeah. And that’s exactly right, right? Like we also, I don’t know because for other clients, they have delegation and those go in quickly because they have delegation like it just changes so much and there’s so much variable.
Cynthia Fox (21:05) So, I just would think that would be her job to know, right? Like she should have a pretty good handle on at least the markets that her clients are in and how that all looks. I’m confused why she wouldn’t know. Yeah.
Genevieve Seney (21:18) I think it all makes sense. I hear your feedback. I think like I said, we’re trying to be a good partner here, but I think what we need to do is just sort of real align on the swim lanes and where we can give you advice in the platform. You can also see your turnaround times for horizon and what those look like. So, I think like we just need to re scope on how your team is looking to process the requests and how we process them. Yeah.
Cynthia Fox (21:43) And she also talked about cleaning up our different line items. Nicole. So she, I’m copying it on an email about it. So I think this conversation would be much more helpful if we’re talking about contracting. We’re talking about our needs once we actually figure out where we’re standing. I think that has to be point a before we continue on to be honest guys, like even with the tasks being all over the place, which by the way, I very much encourage you to look into our account, it is disgusting. So it even with the tasks going all over the place, like I would rather do the work myself at this point than to try to like navigate this system where they’re sending alerts to the wrong places and even some of the advice they’re saying to us like this person isn’t like licensed to do whatever. I’m like, yes, they are, look at their chart. So like we actually recently hired someone who previously was a medallion employee. And so she’s also been like just recently, she’s like brand new. But she’s been going through the tasks and being like this is not, this isn’t okay. So we’ve been making a list to share with Nicole at the last one. But Nicole’s very well aware of it. We share screens every two weeks and I show her them all. So like I would very much appreciate not only our lines of business being cleaned up, but like, however your backend stuff is routing, you guys are the experts. This is why we paid you to do this, right? Like you should have this information, not me. So I’m hoping that maybe we could also see where all of the tasks are going and if they’re going appropriately, and if there’s anything you can do to support there because this is dragging our credentialing out tremendously and then when I go to my team and I’m like, hey, you’ve got a task open. They’re like I don’t know what to ask open and they don’t because it was sent to admin instead of them.
Genevieve Seney (23:24) Yeah. I think we can recenter with Shannon on this piece. Obviously, it sounds like there’s been some open back and forth on the tasks and I think where I do want to just sort of realign as well is that while we’re here to help, I don’t think that again, we rely on you to know your contracts and your payer relationships when you’re submitting the requests. So I think where we need to realign is more on that piece because obviously this is driving the consumption. And so, I think we just want to kind of maybe take it back there. Mira if you want to just go to the next slide regarding the volumes, it sounds like we need to do obviously an audit of where we are today, if there’s anything potential to fix, but also just sort of recentering on where we are in terms of your consumption.
Mira Guha (24:15) Absolutely. Yeah, I’m happy to go ahead and just like Jen said, and what we’ve discussed, of course, we will be kind of doing that review of your lines. We’re going to take this back offline with Nicole and team and see if there is any kind of restructuring we need to do or re evaluation. We need to do as far as consumption as it is right now. But again just wanted to go over. I think we kind of talked about this a little bit and Nicole chatted with you probably a little bit again just the way the logic is and why the numbers are what they are.
Mira Guha (24:41) So just wanted to kind of say as of right now, you know, just started this contract not too long ago, about 17 percent of the way through this one year, 93 percent of the consumption with a ton of those requests queued up. Obviously going to have, you know, talk to our team about what this looks like going forward and doing that reset. But most likely at this point, even doing some sort of readjustment for the consumption, we probably will be looking at some form of growth needed on the agreement. That also helps us with capacity planning, getting an idea of what you think is going to be upcoming based on your strategy, your expansion, your goals, looking at what’s in platform that we are going to continue working on. Again, considering that readjustment just means that that’s kind of something we’re going to factor into any addendum, we sign any growth, we factor into the contract. So, and this is just the contract language. This was in the agreement that we signed back in late January, early February. So again just outlines that technically we have it baked into our contract that consumption occurs when requested. We do get a little leeway with that intake piece. So once intake is completed, we do that audit. We put it into a working status that’s where we’re seeing the consumption happen. But we can actually charge for consumption once the request is made, and then just those terms on the SKU flexibility here. So can use those funds in your contract towards things like enrollments or demographic updates or revalidations, which we’re doing right now. But of course trending really high on the consumption with lots of requests queued up to be consumed. So just wanted to do this overview. This is again in your account usage tab. I think this is what Nicole’s gone over some of the stuff we’ve shared before as of right now based again on the current numbers and the logic in our system for the consumption, we’re averaging about 41,000 dollars per month in that consumption.
Cynthia Fox (26:22) So to clarify Mira, we had to catch up all of our all of our existing clinicians. This is not regular consumption for us. This is us looking at our entire caseload as it is today, all at once getting them good. We, this is not a normal ongoing trend at all. You might have one human or two humans start in between, but that’s not, this is not normal consumption. This is to get us at baseline.
Mira Guha (26:50) Absolutely. I totally understand. I hear that a lot like we were just in a real rush to, you know, expand and get ourselves licensed credentialed in the state with this pair. Just wanted to give you those figures as of right now. Even with the understanding once we address what’s currently happening and things might slow down, this is just how we’re trending as of right now. So understand that we might be seeing a slowdown in the next several months of the contract here. If anything, I did just want to highlight where we are as far as what has been consumed enrollments obviously versus what we purchased. We are now beyond what was contracted. We didn’t factor in the demographic updates or revalidations, but again using the skew flex for that, knowing that a bunch of these are queued up to be used and then just looking for those upcoming anticipated needs. So we can factor those in might mean more negotiation, potentially more preferential pricing. We went back and forth. The larger the commitment usually, the more likely we can offer that preferential pricing. So really just wanted to focus on where things are right now. Understanding everything we just discussed and how that might affect this and where we’re trending right now, knowing as well that we are going to slow down, this is really just based on what has been requested to date and what’s been consumed.
Mira Guha (27:58) So as far as next steps, obviously, we have some homework to do. I’d say on our end, Jen, Nicole and I are on our enrollment team. So I think we’re going to be aligning on next steps pretty quickly. Generally. I will say, you know, we have been keeping really close tabs on this. We’ll have to figure out if that kind of adjusts our timeline, but we are looking to get this wrapped up and squared away as quickly as possible. So Jen, I don’t know if you have any other points but we can go ahead and maybe just take back our internal action items here and then follow up with, you know, our feedback on where we are, what we need to do next and what our timeline is.
Genevieve Seney (28:32) Yeah, absolutely. Like Mira mentioned, we’ll be connecting offline regarding, I think obviously tasks the biggest feedback there and then taking a look at the sort of comms that have been provided based on feedback we heard from the requests, but yeah, I think that’s all for my end.
Cynthia Fox (28:52) All right. So, when should we, when do you think is appropriate for us to reconnect? Yeah?
Genevieve Seney (28:57) We can, I think what would make the most sense is if we can send you availability for Friday, that should give us plenty of time. Let me.
Cynthia Fox (29:05) Just double. Yep. Yeah, yep. We’re good. Yep. Okay. Let’s.
Genevieve Seney (29:09) get some availability out via email, Mira for Friday. That should give us plenty of time to regroup internally and deliver you back some feedback. Thank you.
Mira Guha (29:19) Great. Would Friday morning, I can’t remember what time zone you’re in happen to work for?
Cynthia Fox (29:22) You, we’re in eastern, but I actually, I’m back to back until about 12 30 12 30.
Mira Guha (29:28) Eastern Time. Okay? If we could do, I know we’ll send out some availability. I have an appointment that afternoon. If I have to, I can move it, but it would.
Cynthia Fox (29:34) Be great. No, no, no, don’t, let’s try to squeeze it.
Mira Guha (29:35) In, if we could do like one, let me see like one PM Eastern Time or 12 30 Eastern Time, would that be either?
Cynthia Fox (29:44) Or I’m going to block my calendar out so no one steals it. Okay?
Mira Guha (29:47) Perfect.
Mira Guha (29:47) I’m just going to already book 12 30 Eastern Time and I’ll send that out and if we need to move, we can, okay, just so we have it booked and I look over it. Perfect. All right. We appreciate your time and your feedback here. Again. I think we have our action items outlined pretty clearly. So we’ll follow up shortly with next steps and then can realign on Friday.
Cynthia Fox (30:05) Great. Thank you guys. Thank.
Genevieve Seney (30:07) You. Everyone take care.