Transcript
Phone Caller #1 (00:00) thank you for calling university hospital located at 150 Bergen street in Newark, New Jersey. If this is a patient emergency, please hang up and dial nine one one. If you are calling for information about rutgers, please dial seven, three, two, four, four, five info to hear a list of available choices in English. Press one. Para escuchar, LAS opciones disponibles en espanol, oprima, dos.
Kirsten Neville (00:13) Thank you.
Phone Caller #1 (00:24) Thank you for calling… for university hospital. Press one. For the doctor’s office center, press two. If you’re a physician, and you need immediate assistance, press one. If you’re a physician or hospital that needs to admit a patient, press two. For patient information, press three. For the admitting department, press four. For the radiology department, press five. For all other university hospital departments, press six. If you’re a physician and you need immediate assistance, press one. I did not recognize that as a valid entry. If you’re a physician and you need immediate assistance, press one. If you’re a physician or hospital that needs to admit a patient, press two. For patient information, press three. For the admitting department, press four. For the radiology department, press five. For all other university hospital departments, press six. Wait while I transfer your call. Thank you for calling university hospital. How can I help you today?
Kirsten Neville (01:27) Hey, good morning.
Kirsten Neville (01:29) I have a question. I was hoping to?
Phone Caller #1 (01:29) Good morning to you. How can I help you?
Kirsten Neville (01:33) Can you hear me? Okay? Can you hear me okay? Okay?
Phone Caller #1 (01:35) I can, how can I help you? Yes, I can hear you. Can you hear me?
Kirsten Neville (01:41) Yes, thank you. I have a question for you. I was hoping to send over a gift to Carol johnson and I just wanted to confirm like what address that would be, if you could help me out?
Phone Caller #1 (01:54) What department does Carol johnson work for? Carol johnson? Is the CEO?
Kirsten Neville (01:57) Carol is.
Phone Caller #1 (02:00) Hold on one second. I got it. Hold on, she’s the president. I just realized that I’m so sorry, the address is.
Kirsten Neville (02:07) Yes, no, no, no… yeah, I just, I know that, yeah. Okay. Let me just, 150 Bergen street?
Phone Caller #1 (02:21) That’s in Newark, New Jersey. Oh seven one three.
Kirsten Neville (02:30) Is there a suite number or anything?
Phone Caller #1 (02:32) Hold on one second… D3 forty six.
Kirsten Neville (02:41) D, as in dog.
Phone Caller #1 (02:42) D, as in dog or D as in delta 346. You can also put attention administration.
Kirsten Neville (02:48) Delta. Okay, great. And I’m sorry, just one more question. Is she usually like in the office or are there days that she works remotely?
Phone Caller #1 (03:03) I don’t think so. I think she’s in office yes.
Kirsten Neville (03:07) Okay, great. It’s just going to be like, a box of cookies or something honestly. But hopefully you’ll get to have one too. What was your name?
Phone Caller #1 (03:14) Oh, no problem. Sure. My name is Alnisa, but I don’t work in administration. I’m down, I’m just the operator. I’m in the call center.
Kirsten Neville (03:27) Oh, okay. Well, thank you so much for all your help, Anissa, I appreciate that.
Phone Caller #1 (03:29) Oh, you’re welcome. Have a great day.
Kirsten Neville (03:33) Thanks you too, bye.