Transcript
Miranda Tellez (00:00) thank you for calling aces. This call may be recorded and monitored for training purposes. If this is a life threatening emergency, please hang up and dial. You can press one for English and.
Miranda Tellez (00:24) you can press one for English.
Miranda Tellez (00:29) Too, your call is very important to us. Please note our options have changed. Listen carefully to ensure your call is routed properly. Press one. If you are an existing client looking to cancel a session or request a change to upcoming sessions, press two. If you are a new client interested in starting services, press three for billing related questions, press four, four HR related questions. Press five. For all other inquiries… escalating to live agent.
Miranda Tellez (01:34) Hi, this is Oscar with aces where we provide Aba services. How can I help you?
Kirsten Neville (01:38) Hi, Oscar. Good morning. How are you?
Miranda Tellez (01:41) Take care. Have a good one.
Kirsten Neville (01:42) I’m good. Thank you. I’m calling because I’m hoping you can help me, maybe you can point me in the right direction. I would love to send over a gift to Dan towle. He’s the chief executive officer of aces and, or, excuse me, the financial officer, CFO, and I’m just trying to find the best address to send this to him. I don’t I’m not really sure where he’d be located. Do you think you could help me?
Miranda Tellez (02:12) I honestly, I wouldn’t know either especially now that a lot of like people work out of home. So I wouldn’t be sure if he’s at a clinic or he’s just or they go around clinics. He said the name was Dantel.
Kirsten Neville (02:29) Yeah, Daniel, and then the last name TH a U.
Miranda Tellez (02:34) Okay. Let me see if I could find.
Kirsten Neville (02:40) I know he’s in the San Diego area, but I just wasn’t sure if there was a specific office for him.
Miranda Tellez (02:47) Gotcha. Let me go ahead and see if I could figure out which office.
Kirsten Neville (02:58) Do you want to, maybe, can you give me a call back?
Miranda Tellez (03:01) Yes, I can go ahead and give you a call back. It won’t take me that long just because I worked at some locations in San Diego. So, I’m pretty sure he’s not at the ones that I’ve been at. So I’m like, all right, it must be on either or, but yes, I can go ahead and give you a call back either way.
Kirsten Neville (03:14) Okay. Let me give you my phone number.
Miranda Tellez (03:19) Go ahead.
Kirsten Neville (03:20) Whenever you’re ready. It’s.
Miranda Tellez (03:23) all right. One two.
Kirsten Neville (03:28) Or one, two five, nine, six, two… four, eight, six.
Miranda Tellez (03:33) 590.
Miranda Tellez (03:40) Okay. So, it’s four, one, two, five, nine, six, two, four, eight, six, correct?
Kirsten Neville (03:46) Yes, thank you. Oscar.
Miranda Tellez (03:49) Yeah, no problem. What’s your name? So I can go ahead and write it down as well?
Kirsten Neville (03:52) My name is Kirsten… Neville.
Miranda Tellez (04:06) Got it. Okay. Let me go ahead and figure that out for you and then I’ll go ahead and give you a call back.
Kirsten Neville (04:12) Thank you so much. I appreciate it bye.
Miranda Tellez (04:14) Yeah, no problem. Thank you for calling.