Transcript
Phone Caller #1 (00:00) thank you for calling luna. We deliver outpatient physical therapy to you in the comfort of your home, and we accept most insurance plans para español, o prima. Ocho, please listen carefully as our menu options have recently changed to start care with a luna therapist, press one. If you’re actively treating with a luna therapist, press two to make a payment or discuss your billing statement. Press three. If you’re calling from a physician’s office or other healthcare facility, press four. For questions about in home physical therapy, press five. If you’re calling for a fax number, press six, to repeat this menu, please press pound… for questions about existing appointments including to cancel or reschedule, press one. For questions about in home physical therapy, press two. If you are calling to check the status of care or receipt of documentation, press three to return to the main menu. Press nine.
Phone Caller #1 (01:06) For questions about existing appointments, your call may be recorded for quality assurance and training purposes.
Phone Caller #1 (01:20) Hi, thanks for calling luna. I’m Samantha, your automated assistant here to answer any general questions you may have about the luna service without any hold time, just start talking and I’ll do my best to answer your questions or if I can’t answer your question, I’ll promptly get you routed to the right place.
Kirsten Neville (01:38) Can I talk to a real person? Please?
Phone Caller #1 (01:41) Thank you. I’ll transfer you to our concierge team now, so you can speak directly with an agent.
Phone Caller #1 (01:56) Music.
Phone Caller #1 (02:23) Thank… thank you.
Phone Caller #1 (02:42) Music music. Thank… you for your patience. Your concierge will be with you shortly, if you would prefer to keep your place in line and receive a callback. Press one. Now, otherwise, remain on the line, we look forward to speaking with you soon… ¦.
Phone Caller #1 (03:58) ¶¶,
Phone Caller #1 (04:05) thank you for your patience. Your concierge will be with you shortly, if you would prefer to keep your place in line and receive a call back. Press one. Now, otherwise, remain on the line. We look forward to speaking with you soon.
Phone Caller #1 (04:55) Thank.
Phone Caller #1 (05:21) thank you for your patience. Your concierge will be with you shortly. If you would prefer to keep your place in line and receive a call back. Press one. Now, otherwise, remain on the line. We look forward to speaking with you soon.
Phone Caller #1 (05:40) Music.
Phone Caller #1 (06:50) Your callback request has been successfully placed. Thank you.