Transcript
Phone Caller #1 (00:00) thank you for calling metrolina nephrology associates. If this is a true medical emergency, please hang up and dial nine one one. Otherwise, please listen carefully as our options have changed. If you know, your party’s four digit extension, please press nine, followed by the four digit extension number. If you are calling from a hospital or physician’s office, press one. If you are calling to schedule or reschedule an appointment, press two. For clinical calls or to speak with a nurse, press three.
Jaz Kemp (00:26) Thank you.
Phone Caller #1 (00:29) All other calls, press four. If you are calling for medical records, press one. If you are calling about your statement or need to speak with our business office, press two. All other calls… you have reached metrolina nephrology associates, please listen closely to the following options in order to have your call routed, appropriately, press one. If you need to speak with a representative about your bill or have questions about your insurance, press two. If you need to schedule an appointment, press three. If you need to speak to a nurse or leave a message for your doctor, if you are an established patient, press one. For new patient appointments, press two.
Phone Caller #1 (01:19) Metrolina. Nephrology. This is Tina.
Jaz Kemp (01:22) Hi, Tina. I was wondering if you could transfer me to Dena moore. DE a NN a M o RE.
Phone Caller #1 (01:40) Okay. Let me see if I can figure out who that is and where do you know which?
Jaz Kemp (01:51) Yeah, she is at 31 58, freedom drive, 31 two.
Phone Caller #1 (01:56) Okay.
Phone Caller #1 (02:01) I’m just seeing if I can get her… and what’s your name?
Jaz Kemp (02:09) I’m jazz.
Phone Caller #1 (02:11) Jazz?
Jaz Kemp (02:12) Yep.
Phone Caller #1 (02:19) Let’s see. I’m trying to message her to see.
Jaz Kemp (02:25) Thank you. I really appreciate your help. Are you at that office or are you at a different one?
Phone Caller #1 (02:30) No, ma’am, yeah, I’m at a different one.
Jaz Kemp (02:32) Okay.
Phone Caller #1 (02:49) I’m not getting a response back from her.
Jaz Kemp (02:56) Do you have her extension or phone number? I could try.
Phone Caller #1 (02:56) Let’s see if I can that, yeah, that’s what I was just trying to get. I can give you the freedom drive phone number, and I can transfer you over there. Wait a minute. I think she’s answering me. Hold on just a second. Let’s see what she’s.
Jaz Kemp (03:14) cool.
Phone Caller #1 (03:16) She’s in a meeting right now, but I can send you to her voicemail.
Jaz Kemp (03:21) Do you know what time she’s done with her meeting?
Phone Caller #1 (03:25) That I do not know?
Jaz Kemp (03:26) Okay. Do you have a like extension? So I could just try to give her a call?
Phone Caller #1 (03:31) Yeah, it’s the six eight, four, four is her extension. Do you want me to transfer you to her voicemail?
Jaz Kemp (03:37) Wait, wait, sorry. So, that one went six eight, four, four is the extension?
Phone Caller #1 (03:43) Huh.
Jaz Kemp (03:43) And then, what’s the phone number?
Phone Caller #1 (03:47) The phone number to let’s see seven, four, seven, three, one, six, eight, four, four.
Jaz Kemp (03:57) Okay. So, it’s seven four, seven, three one, six, eight, four, four, extension, six eight, four four.
Phone Caller #1 (04:06) Well, that six eight, four four is the extension you would call otherwise, but that’s her direct number. You don’t need an extension with that?
Jaz Kemp (04:13) Oh, got it. Okay. Okey. Dokey, I appreciate your help.
Phone Caller #1 (04:19) Would you like for me to transfer you to her voicemail?
Jaz Kemp (04:21) I’ll just give her a call later. I’ll try it in like an hour or something?
Phone Caller #1 (04:26) Okay. All right. Thank you. Have a good day.
Jaz Kemp (04:27) Perfect you too. Bye bye.
Phone Caller #1 (04:30) Thanks. Bye bye.