Transcript
Phone Caller #1 (00:00) thank you for contacting associates in pediatric therapy, Nashville location. Our options have changed. So, please listen carefully to the following. If you know your extension, please dial two. If you’d like to schedule an appointment, please dial three. For our billing department. Please dial four, press zero. For the patient coordinator of the.
Phone Caller #1 (00:36) Patient. Your call may be recorded or transcribed by us or our service providers, for system and quality training associates in pediatric therapy. This is Mary Ann. May I help you?
Kirsten Neville (00:46) Hi, Mary Ann. Yes. I was just wondering, I’d like to send a gift over to Kim gossely and I was just trying to confirm which location she would be at.
Kirsten Neville (01:02) She’s a CEO.
Phone Caller #1 (01:02) Okay. Well, she’s our, right? Yes, yes, ma’am, I know,
Kirsten Neville (01:06) Right.
Phone Caller #1 (01:11) When, let me see. Let me find out what would be the best place to send it to. You. Give me just one second. Okay. Do you mind if I place you on hold?
Kirsten Neville (01:16) Thanks so much. Yeah, no problem at all.
Phone Caller #1 (01:20) Great. Thanks… music.
Phone Caller #1 (01:41) Well, I’ve been sitting here all day. I’ve been sitting in this waiting room… and I’ve been waiting on my friends. Yes, I’m waiting on this conference call all… alone. I’m on hold. Well, yes, I’m on hold. I hope it’s not all day. Hey… well, I wonder where they are. Yes. I wonder where my friends have gone. Where did they go? Tell me? Where could they be while I’m waiting on this conference call? I don’t know’am.
Kirsten Neville (02:32) yes.
Phone Caller #1 (02:34) I’m sorry to keep you holding. I was trying to find out when would it be arriving? Are you just needing a general address?
Kirsten Neville (02:40) I was going to send some cookies to the office.
Phone Caller #1 (02:44) Oh, you’re so sweet. Yeah, that’s so sweet. The reason I asked.
Kirsten Neville (02:46) I could either do tomorrow or Friday.
Phone Caller #1 (02:49) Okay. I was going to say the reason I asked is she’ll be at our office for a little while tomorrow or I can give you the murfreesboro address. I think she’s closest to that one, but she’ll be here tomorrow from about 12 to two in our national office. You want to do that?
Kirsten Neville (03:08) So, let’s do that. And that way you can get one for helping me.
Phone Caller #1 (03:10) Okay. Oh, you’re let me, okay. So, our address, let me know when you’re ready?
Kirsten Neville (03:23) Yes, I am ready.
Phone Caller #1 (03:25) Okay. Five zero one metroplex… drive… and we’re suite three zero eight, and… it’s Nashville, three seven, two one one.
Kirsten Neville (03:44) Five one metroplex drive, suite three zero eight, Nashville, three seven, two, one one is, and is it like confusing to get to the building or it’s just like pretty easy for a driver to find it?
Phone Caller #1 (03:55) Pretty easy. We order with doordash and things like that a lot.
Kirsten Neville (03:56) Is there any specific? Okay, amazing. Thank you so much. I really appreciate your help. Remind me your name.
Phone Caller #1 (04:02) Yeah, absolutely. Mary Ann.
Kirsten Neville (04:07) Thank you Marianne.
Phone Caller #1 (04:09) Thank you. Have a good day.
Kirsten Neville (04:11) All right. Keep an eye out for them between 12 and two tomorrow.
Phone Caller #1 (04:14) I will. I’m at our front desk. So, yeah, I have, I’m at our front desk and we should see it.
Kirsten Neville (04:16) All right.
Phone Caller #1 (04:20) Thank you so much. Have a good day.
Kirsten Neville (04:21) Thank you so much, Marianne. Bye.