Transcript
Phone Caller #1 (00:00) thank you for calling Shirley Ryan ability lab in order to best serve, you, listen carefully to the following options. You may make your selection at any time. Please note that our menu has changed, para asistencia en español, oprima, numero, nueve, to schedule an outpatient therapy or physician practice appointment. Please press one. For all other inquiries. Please press two.
Phone Caller #1 (00:31) For inpatient, please press one. If you are a provider and would like to refer a patient, please press two. For national or international patient seeking clinical care, please press three. For billing inquiries, please press four medical records. Please press five. For questions related to our patient portal, please press six to reach the operator. Please press zero, to repeat these options. Thank you for calling the Shirley Ryan ability lab. My name is odyssey. How can I help you?
Alex Lawrence (01:11) Hi, odyssey. Nice to meet you. I was trying to send a gift basket to one of the C suite people, and I was curious if there’s a good address or like where I would send that to?
Phone Caller #1 (01:25) They’re impatient?
Alex Lawrence (01:28) No, it’s the chief administrative officer, Nancy parody, she works in the executive team?
Phone Caller #1 (01:38) Oh, well, you would just send it to 355 east erie. You’ll send it to our main building, Chicago, Illinois, six zero six one one, and… just put her name on there and it will go up to the tenth floor and they’ll have it delivered to her.
Alex Lawrence (02:01) Perfect. Awesome. I appreciate and wait, how do I just to confirm, how do I spell erie? Is it like a IR y?
Phone Caller #1 (02:07) Erie? ERI no, ERIE.
Alex Lawrence (02:09) Oh… oh, like lake erie, gotcha. 355 east erie, six zero six one one.
Phone Caller #1 (02:17) Correct.
Alex Lawrence (02:18) Awesome. I appreciate you so much. Have a great day.
Phone Caller #1 (02:18) No problem. You too. Bye bye.