Transcript
Katie Downer (00:00) hello? Hey.
James Donachie (00:01) What’s going on?
Katie Downer (00:02) How are you? It’s freaking hot out.
James Donachie (00:06) It’s so hot. I was in vail. Well, I was in vail, yesterday, but I was in aspen this weekend and it was like it was 80 degrees. There’s no snow on the ground that’s.
Katie Downer (00:23) disgusting.
James Donachie (00:24) They’re like the mountain… was like all the mountains were trash. And, yeah, like there wasn’t even like snow banks like in like the parking lot, you’re like it never snowed here. Ugh.
Katie Downer (00:42) That’s so scary.
James Donachie (00:46) Yeah. I saw that the water, what is… it? The water restrictions are like going into effect too this week because like people have been… watering their lawns and doing all that stuff.
Katie Downer (01:03) Yeah. Well, I’m glad that there’s restrictions?
James Donachie (01:08) Yeah, I mean, it, it’s been crazy, but, yeah, beaver creek looked really bad when I drove by it.
Katie Downer (01:16) Ugh. I’m going to copper and a basin this weekend and I’m like, I don’t know if we’re even gonna ski, oh, the.
James Donachie (01:24) Golf course is like fully open at copper. Like, yeah, there’s like no snow like it’s just, they’re like working like the mowers were out and they were like getting it ready. You.
Katie Downer (01:35) Could do the nine nine and nine. You can do the nine holes, nine runs and the nine innings. Yeah, this week.
James Donachie (01:42) Yeah. There’s two more nines you can throw on there. Nine beers.
Katie Downer (01:46) Nine hot dogs, right?
James Donachie (01:47) Yeah, nine beers and nine hot dogs and then just have yourself a real day.
Katie Downer (01:53) We like to call that, the 45.
James Donachie (01:56) Yeah. Oh, yeah. Not, I don’t know. Nine beers. I mean, over the course of like an entire day, I guess let’s do nine hot dogs that’s a fight that’s like more than a pack of hot dogs.
Katie Downer (02:08) Yeah… that’s three hot dogs, breakfast lunch and dinner.
James Donachie (02:14) Yeah, that’s.
Katie Downer (02:16) that’s a lot of hot dogs.
James Donachie (02:18) That’s a great way to think about it.
Katie Downer (02:21) Like three hot dogs, okay, fine. But nine oof,
James Donachie (02:26) oof, man… rule, are hot dogs in your, on your strict diet plan? Or would you be able to partake? You know, no caffeine, like, you know, I?
Rahul Gupta (02:37) Broke a lot of my, a lot of my plans this past weekend. So, the diet’s never been there. I love glissies. I’m all about it.
Katie Downer (02:49) Wait, did you have a coffee? Yeah.
Rahul Gupta (02:51) Yeah, I had coffee on Sunday and then I’ve been drinking green tea the last two days. Was.
James Donachie (02:58) it electric when you had coffee?
Rahul Gupta (03:00) You know, I didn’t sleep super well for a few reasons and I just like woke up and I’m like, okay, it’s been three weeks. I’m going to start doing green tea on Monday and it’s funny. This Guy Michael Paul, I don’t know if, you know who he is, James. He, he’s like a journalist, but he talks about different sorts of things and he went on three months, no caffeine, and he said his like first coffee back was like a psychedelic experience and I wasn’t necessarily trying to chase that. I was just trying to figure out like, okay, if my first coffee back, like, how is this going to feel after three weeks? I don’t want to just do tea, like let’s just go all the way. And so I got a cup of coffee from this coffee place, hello, darling, down the street. And, yeah, it was not a psychedelic experience. It was it.
James Donachie (03:52) Was.
Rahul Gupta (03:53) nice though. I mean, it wasn’t anything crazy. It was nice and I’m like, all right, well, I checked that off the list. And now I’m back to now I’m on tea. I, yeah.
James Donachie (04:03) When I gave up coffee the first time I had it back or I got it back, it like I got like more so like the jitters from like a cold brew like, you know, and then you’re like my stomach got like kind of upset and I was like, I was like, this wasn’t like euphoric at all.
Rahul Gupta (04:20) Yeah. I went on a run if that tells you anything. I usually don’t do that.
James Donachie (04:28) Yeah.
Katie Downer (04:28) That’s tough. Well, Rahul, welcome back to caffeine.
Rahul Gupta (04:33) Thanks. I might have to have one of those… espresso’s in the office on Thursday. They’re so.
Katie Downer (04:39) Good. I know they do have a decaf, so you could do half and half like if you made like a half decaf half regular.
Rahul Gupta (04:48) It’s not a bad idea. We’ll see, we’ll see how I feel.
Katie Downer (04:51) Yeah. Also the watery coffee upstairs that like really stinks, you could do the decaf like pod and then water it down with like regular coffee. So you’d get a little caffeine and it wouldn’t be as bad.
Rahul Gupta (05:05) Wow, be a brewer as.
James Donachie (05:08) a.
Katie Downer (05:09) half and half decaf person. You have to learn the ways, yeah, fair.
James Donachie (05:16) Do you guys have a nice espresso machine in your office?
Katie Downer (05:19) We have a nespresso? Yeah.
James Donachie (05:21) Oh, nespresso, nice. Yeah.
Rahul Gupta (05:23) Which.
Katie Downer (05:23) is nice, but, yeah, we have the pods and stuff and it’s way better than the free coffee that like the building puts on like the building gives you free coffee, which is awesome.
Katie Downer (05:32) Like what a perk. But it’s like pretty crappy. Like I’d rather get the coffee from like a hotel, you know, buffet. So, the,
James Donachie (05:41) nespresso pods are great until you find out that you’re just spending a small fortune in nespresso, you’re just like, somehow I’m spending 75 dollars a month on coffee pods.
Rahul Gupta (05:56) Not our money. Yeah, not our money, not a home purchase.
James Donachie (06:01) Yeah, yeah, you’re like, yeah. Oh man. Yeah, coffee’s gone. I mean, everything’s gone up in price, but I went to go buy a bag of coffee the other day and I was like 17 dollars like what I’m like this was like 12 dollars. Then I went to 14. I’m like now we’re at 17.
Katie Downer (06:22) 17 sounds like a lot for a bag of coffee.
Rahul Gupta (06:25) James, you gotta get it down to folgers, man folgers are not your house like you’re aiming too high right now.
James Donachie (06:32) Yeah, I gotta rethink my coffee intake.
Katie Downer (06:37) Ugh. No. So, it’s worth the extra.
James Donachie (06:41) Money… I think so. It’s still cheaper than starbucks, I guess like seven dollars… or what was it? I went to huck the other day. Have you guys been there?
Katie Downer (06:58) I like, I do like huck.
James Donachie (07:00) Yeah, it’s just like a you’re like for pastry and a coffee, I’m out 25 dollars somehow. Like, how did this? Yeah, that’s an expensive lifestyle?
Katie Downer (07:13) Yeah.
James Donachie (07:14) Gotta keep up… but, well, I know we don’t have, I saw you put some stuff on the agenda and I know we’ve already, we’ve killed 10 minutes of our time talking about coffee and hot dogs, which is, you know, that’s way better conversation. Yeah.
Katie Downer (07:32) Cool. Well, I would love to just like run through a few of these. I do have a question though this is more of just like a generic question. But let’s say we apply for somebody’s registered nurse license. They, it’s been penned or like it’s gone through where medallion has started. Like the intake process. It is now like waiting on something from the registered nurse and we decide to cancel it. What is the cost associated? Like what’s the cost consumed? And like how, like is there any money that we’re not quote unquote saving because we’re not following through even though we’ve already spent some money, do you have any insight on that? So.
James Donachie (08:09) The short answer is like, no, I don’t have insight on it, but I know the person to ask this question to which is Amy, which, okay. Yeah, she, so like the account managers have a much more like when it comes to like the pass through fees, the consumption credit like credit consumption use and all that like that’s like very much in their wheelhouse. So I can, I see the question on the doc and I can just, I could ping her, but she will be able to get us the answer.
Katie Downer (08:43) Okay. Yeah. Rahul, do you have that from Amy? I guess like I put it on before I even asked you?
Rahul Gupta (08:49) Yeah. So I think if it’s been consumed, we don’t get any money back?
Katie Downer (08:54) Not money back, but like let’s say we don’t follow through with it. Are we not then spending money on the like the actual application itself? So it’s like virta, not spending 500 dollars on the like submit button, you know, like I understand that we’re paying medallion for the intake and like it’s been consumed by medallion. But are we saving any money from like not following through in the sense of we’re not like actually applying.
Rahul Gupta (09:23) Yeah. The only money we would say would be the pass through fees if they don’t actually get charged for it. But when we, when the thing gets, when the line item gets consumed on their end, that’s when we get hit the 500 dollars off of our budget.
Katie Downer (09:41) That.
Rahul Gupta (09:41) we have, yeah. So if it’s been consumed, we lose the 500 or 100 for the renewal, but there’s a chance we save money for the pass through fees because now we don’t have to do that anymore.
Katie Downer (09:52) Okay. That’s really helpful to know. Yeah, it was more, not a curiosity.
Katie Downer (09:59) I’m Rahul offline. We can talk about like just like how the registered nurses have been going about this, but I was just wondering like what would the cost savings be if we just like these people? So with that being in mind, I do want to look at, make sure there’s two license requests that I don’t think have been consumed for Madison, Duncan dunkman.
James Donachie (10:25) Okay. But.
Katie Downer (10:26) I want to just check first because it just says requested in the request status. Let me, I can share this real quick. Okay. I don’t know if you can like for Illinois. I think it’s what did I say? Illinois and Minnesota? Yeah. So right now, it just says requested for Illinois and Minnesota. Have these been consumed yet?
James Donachie (10:55) So, if you hit the three, see… those three little dots, yeah, one of the things like you can like need help, contact support, like we can just like you don’t even have to wait for me. Like if you just hit that get support button right there, and… like we can just, we can like just say it will pull up like the exact line. And so like if you want something stopped… like there’s like, I guess I.
Katie Downer (11:27) do want to stop it, but like I just want to make sure that we have paid for it.
James Donachie (11:31) Yet. Yeah. So I can, I mean, this is exactly like I’m gonna get it through like through, the support team, like on, the specific line. So I’m happy, to do it. I just wanted to make sure that you knew like if we’re meeting like weekly, I didn’t want you to like wait like four days, like for us to like talk through it, but.
Katie Downer (12:00) So, I’m I guess like if I’m just doing this now, like I want to make sure, hello? Yeah.
Rahul Gupta (12:08) I think it’s like if it’s the intakes happen, James, and I think this would be good for us to know just in general, like what days of the bar means it’s been consumed. I know that we’ve been told this, but I forgot, and I think requested probably means it hasn’t been consumed yet. I think it’s after the intake. Yeah.
James Donachie (12:26) That’s my like that’s, my gut on it. I can figure out where like where it is.
Rahul Gupta (12:37) Yeah, that’d be perfect. If we could just know that for like the future. Yeah, in this case, we can probably just cancel it because I don’t think it has been. Yeah, I see. Okay, you’re asking that question. So cool.
Katie Downer (12:47) Yeah. I will look there. I just like want to make sure because Madison, is, this means nothing to you guys, but she’s going out on leave for parental leave. So she’s not going to be able to do anything about this. So like right now we don’t need to like apply and if they have like they’re just like everything would just be sitting in the inbox, she wouldn’t be able to go through like any of the stuff probably. So I was like we can just cancel this and reapply when she’s ready. Not to mention she hasn’t filled out her profile so that’s the reason it hasn’t been consumed. I think is because her profile is not fully.
James Donachie (13:19) Yeah, that makes sense. That part makes sense for me for the consumption which I, I’m like still like very much like this needs. I think this needs to get done which is like the provider’s work or your work and then the medallion team will like have something to work off of and then that’s when they consume it, but I could get clarification on it and,
Katie Downer (13:50) yeah, that’d be great. Just like, what, at, what status is it consumed? Would?
James Donachie (13:58) Be, what are our options too? For statuses? Like I just want to like requested.
Katie Downer (14:03) Medallion.
James Donachie (14:05) processing. I’m going to guess is when it starts for, yeah.
Rahul Gupta (14:09) Yeah.
James Donachie (14:09) Assumption, yeah. Without… I mean, I’ll I’m going to follow up anyway because I don’t want to give you guys the wrong. Also. I don’t know if you guys know medallion has internal… statuses and then like external ones. And there’s like not a glossary to let you know, like why they’re displaying. So like it’s just like a fun adventure of just like these are new words like I’m like why does it, why does it say this when I log in? You?
Rahul Gupta (14:41) Know that’s a good. I feel like a glossary would be nice on the left side. Like here’s what the definitions are, or here’s how to navigate this platform? It’s pretty intuitive. I’d say compared to other things. Yeah, no, but.
James Donachie (14:54) As you’re like onboarding on it and like you guys are probably very aware of this, like there’s common terminology in like onboarding of providers that like means different things to different people like enrollment, credentialing, like they use it and you’re just like it’s so confusing.
Rahul Gupta (15:14) Yeah.
James Donachie (15:15) Like what do you think?
Rahul Gupta (15:16) Versus credentialing? Yeah. All right. You can literally use them interchangeably and like talking internally with teams. They get confused between licensing and credentialing, but then you try to explain credentialing versus payer enrollments and they’re like I don’t have any, like I don’t know what that, it’s yeah, yeah.
James Donachie (15:32) It’s like I’ll deal with like especially like larger like where like someone will come in like intermittently and I’ll be, like, what do you think you’re asking about? And then I’ll let you know if I like if I call that credentialing or enrollment like let’s start there before I start answering it. But, okay, I will find out about those. And then, I think just knowing about the like just hitting and contacting support. So that way it’s like to like, yeah, like that, the request is there because then that way, if anything doubt anything will like sneak through, but I also want like, you know, it’s like if you guys want that on like a Monday afternoon, it’s like, okay, cool. You did it. So if someone does the file on like a Wednesday, we can like be like, no, no, we submitted a ticket like two days prior totally.
Katie Downer (16:22) Okay, perfect. All right. The next one on my list was, okay. We need new enrollment requests needed for Sarah for Ray. So we have these like these requests out. So just to confirm it says this provider is deactivated with medicare, please delete this request and submit a new payer enrollment request for Sarah foster. What do I need to delete please delete this request? What does that mean in? Like, yeah, what does it, like just walk me through what I need to do for this. So we don’t like,
James Donachie (17:01) okay. I’ll find out from, so that’s the task that you got from an agent. Yes. Let me, let me figure out what this stuff like drives me crazy. This is like my entire day by the way it’s like deciphering what people say to people. Yeah… it’s not a very glamorous job. I have it’s like, hey, why did you say this? And then it’s like there’s five more sentences as I go with this. And I’m like, okay, like let’s include that.
Katie Downer (17:37) Yeah, I have no freaking clue what this means. Like, yeah… I don’t know. So if you could follow up on those, that would be awesome.
James Donachie (17:46) Okay. Yeah, I will, I’ll get up there and I’ll also put in like, I feel like I’m yelling into the abyss, but I’m going to say like I put in feedback like, hey, like I’ve noticed like notes are confusing, like can we do like agent training and stuff like that? And so, like I’m hoping this type of stuff gets better over time.
Katie Downer (18:07) Perfect. Where am? I need Mary, Melissa?
Katie Downer (18:26) Okay. For hers, what does this mean this?
James Donachie (18:31) Enrollment class is pending virta PC group, demographic update for request location… please advise if you’d like to proceed with linking the provider without the enrolled… location.
James Donachie (18:51) So,
Katie Downer (18:51) it’s pending virta medical PC group demographic update.
James Donachie (18:56) So, if we click in on the related request, what pops up here?
James Donachie (19:06) Okay. We’re.
Katie Downer (19:08) trying to get Melissa peach enrolled in medicare Massachusetts?
James Donachie (19:15) And she doesn’t and,
Katie Downer (19:18) it says it’s the request is pending virta medical PC’S, group demographic update?
James Donachie (19:24) So, is she not linked to the group? Is that what it’s like is that the demographic update that?
Katie Downer (19:34) The demographic update is just virta medical PC. I don’t know if I’m understanding this correctly?
James Donachie (19:41) I think what, the way that I’m understanding this, which is not right at all. Like, I wouldn’t trust what, I’m gonna fall. I’ll have to like just fall. I think they’re saying that she’s not like linked to the group, like the group, that group and if you want to move forward without her being linked to a group.
Katie Downer (20:00) Well, we want her to be linked to the group.
James Donachie (20:02) So, I think, that’s the demographic update, that we’re waiting on them, probably.
Katie Downer (20:09) medicare Massachusetts demographic update.
James Donachie (20:20) This is okay. So.
James Donachie (20:35) What?
James Donachie (20:41) Okay. Let me just find out what, okay… what they want here. Yeah.
Katie Downer (20:48) I guess like we want Melissa to be linked to virta medical PC, and like if that just has to be on hold until the group demographic update gets done, that’s fine. But like, I want to make sure she’s linked. I don’t know. So. Yeah.
James Donachie (21:04) Yeah.
Katie Downer (21:06) Does that make sense? How we want her linked? And like not necessarily sure.
James Donachie (21:12) Yes, yeah, yeah. I’ll find out, what they want.
Katie Downer (21:17) Perfect.
Katie Downer (21:24) Withdrawal? Okay. We have a lot, we have quite a few of these as you can see the withdrawal application. So, it says, medicare advised the application was voluntarily withdrawn, please advise if we need to still submit the application with a new updates or we’re able to close this line. I don’t get like if we still need to submit the application with new updates, but it says, it’s withdrawn. So, like, what does this mean? I?
James Donachie (21:51) I think this is really poor like work. Like they just are, I think they just want to like double check if there’s like anything else like they should be doing or if it’s done. I don’t know why they’re asking like if it was withdrawn, then I’m gonna say that it’s good, but, right.
Katie Downer (22:11) And so, have we reapplied for the medicare ones yet?
James Donachie (22:17) We did, right. The, the ones with the app that’s the ones from last week?
Katie Downer (22:22) Yeah, yeah.
James Donachie (22:24) So, those should be being processed.
Katie Downer (22:26) So then I can just say.
James Donachie (22:27) Yeah, close these. Yeah. And I can, I mean, I can ask like, the specialist, that works these things like is, if there’s something they want like a copy and paste, like.
Katie Downer (22:46) It’s just like a very funny way of wording things and like it’s like, please advise if we need to submit the application with new updates. Like what does that mean when it’s already withdrawn?
James Donachie (22:56) So, my, so I don’t know if I’m supposed to tell you guys this, but I’ve been like wondering about this and I mean, I don’t really care. So I’m telling you, I think there’s like 50 like canned responses that they give these specialists and they pick one that’s like closest and they don’t actually write anything. And it’s very frustrating because, and so like I think what’s happening here is they’re like this kind of this says it like versus the next one. And so then, like basically, it just becomes like very like ambiguous and like unclear, okay. Well.
Katie Downer (23:44) Yeah, I’ll just go ahead and close them out just to like make them easier. But yeah, I guess like it’s just a little frustrating to like have zero clue at that. Like it’s like it gave me three options of something that I didn’t understand.
James Donachie (24:02) Yeah. Is.
Rahul Gupta (24:03) That like feedback that you can take to the team because I know like we have text expanders that we use for when we respond to people and it can be frustrating as well. So, I understand what you’re doing here, but I do think it is difficult for.
James Donachie (24:18) us. Yes. Yeah, they’re supposed to like. So… like the way they’re like they’re structuring these is like you guys have like there’s like a team lead who’s like the lead on these and it should be like one of like the way it should work, right? It’s like if you’re not sure what to do, like you should be able to ask your team like the team lead of your pod and they should give you direction. I don’t know… what I’m noticing is like that’s who I go to like follow up on these things. And then they’re like not being addressed. But yeah, I can bring them. I can bring it up. And like, I mean, you guys are not the only people that have that feedback too. Like I said, like there’s a lot of just like deciphering the notes of like what’s going on here. I also, this is not a you Guy problem but I don’t love like the UI for like the notes. It’s like, okay, if there’s only like one or two. But like that one where it was like the full column of notes on the side. It’s like how do you like track? I don’t know. It’s not like the best interaction. It’s like a crappy aim.
James Donachie (25:33) I’m like this is like, yeah, it’s like… which is that’s why I’ve been using, I use like that support portal because like it just tells the line and then it’s like then I can have, then there’s like an actual agent that will like go and like look at it like much quicker.
Katie Downer (25:49) That’s good to know. Yeah.
Rahul Gupta (25:52) This Adam one, this.
Katie Downer (25:54) Adam, one, I need to make sure we’re getting we’re addressing just.
Rahul Gupta (25:57) Wait, what’s that, if you hit related link on Adam, where does it take you? That’s fucking useless? I.
Katie Downer (26:06) think it’s zero practices?
Rahul Gupta (26:10) Are we getting medicare for him?
Katie Downer (26:12) No, it was just the line?
Rahul Gupta (26:15) Please. Okay. Please link it. Okay. Just for fun. I guess I.
Katie Downer (26:19) guess… what does that mean? Like James, how do I link Adam to the group?
James Donachie (26:28) So, if we go to Adam, if we go back to him.
James Donachie (26:38) And we go to his profile, what do we got going on here? Financial disclosure. Okay? Now?
James Donachie (26:55) And there was the practice. I could like… well, no, that should be the one, right?
James Donachie (27:12) That you got you guys have them added for. So this is.
Katie Downer (27:17) His spot, yeah. So.
James Donachie (27:19) If you click on the virta PC, this yep. Yeah. So, okay. So then if we go to groups?
James Donachie (27:35) So, there’s the one in California, are there any other… groups that need to be added here? Is this one?
Katie Downer (27:45) This is our like home state?
James Donachie (27:48) And you guys only have the one group, like there’s not any other groups, right?
Katie Downer (27:52) No, it’s just virta medical PC?
James Donachie (27:56) Okay. I can find out, what they want. Like he’s.
Katie Downer (28:02) associated from what it looks like, is it looks like he’s associated with the Massachusetts like… one, but it says zero groups… because.
James Donachie (28:15) I think that I think that virta PC for Massachusetts, right? You only have the California in there…
James Donachie (28:28) But we have like,
Katie Downer (28:29) is.
James Donachie (28:30) is Massachusetts provider, virta, PC… ad… providers? Is he missing from here? Adam?
James Donachie (28:49) I think that should do it. Okay?
Katie Downer (28:54) Should everyone be listed under the California one?
Katie Downer (29:02) I think so. So we have every single provider here. Is I’m assuming, right?
James Donachie (29:10) 54, yeah.
Katie Downer (29:12) 54 sounds correct. Okay. Well, then I’m just gonna mark that complete.
James Donachie (29:18) Yeah, I think that one’s done.
Katie Downer (29:20) And just wanted to make sure that he’s linked to the group that was important. Cool. Rahul, I know you have maybe something and I know we’re over a minute, so.
Rahul Gupta (29:37) No, I think we’re good. I saw Anissa’s, her task got loaded in medallion, which is great. So, I think that’s good.
Katie Downer (29:48) Cool. I guess James, I just, you probably have no idea. But when you apply for a registered nurse license in Hawaii, we have to do the like email update like you have to change the email from the medallion co, to like whatever the provider’s like home address is email address is, and Hawaii makes you get a phone call. But the phone call never works. And so we can’t do these line items. And like, I don’t know if you’ve ever run into this with another like client or anything of just like how to get the Hawaii updates line items updated when we don’t get the phone calls.
James Donachie (30:24) So, Hawaii, RN, gotta update the email address. When you update the email address, then, they call you.
Katie Downer (30:36) Can’t update the email address? Because you have to get a six digit code from a phone call from.
James Donachie (30:42) A phone call, got it. Yeah. So it’s like a two step verification.
Katie Downer (30:45) And you can’t do anything you can’t do the medallion task without this freaking six digit code that no one gets the phone call for.
James Donachie (30:54) I haven’t heard of this that’s yeah, but there is, I mean, there’s a, like I can ask like there’s yeah, yeah, there are, yeah, like I will say there that like we have like licensing like smes. So I can like ask them. Sweet. Yeah, I just that’d.
Katie Downer (31:19) be sweet. I don’t know, my nurses are definitely just like, we don’t get phone calls. So we’re not doing this and I’m like, but I don’t know how much we really need to do this. However, that’s.
James Donachie (31:33) interesting. Like do they, like, do they not call like right away? No.
Katie Downer (31:38) Like, I submitted one this morning to an RN, and we did three times. She didn’t get any phone calls.
James Donachie (31:47) That’s a phone call for email?
James Donachie (31:57) Oh, there’s like a whole thing about this. I just typed this in. I just typed in RN, Hawaii, phone call for email change.
James Donachie (32:10) I guess people have been scamming there’s. Like a whole scam thing about it. Pretty cool. I guess… if you receive this, hang on, it says you can call the board directly. No, has that worked?
Katie Downer (32:26) I don’t know if any of them have.
James Donachie (32:28) Okay. I’m just looking at like, I literally just like was like, all right.
Rahul Gupta (32:34) I’m gonna jump to call medicare right now. This is my 15 minute block to do this. All right. I’ll talk to you guys. Thanks.
James Donachie (32:41) Yeah. Let me just find out from like one of our licensed specialists if they like have anything, it does say like, I guess one of the things you could do is it says call… the eight eight, five, eight, six, 3,000, if you’re… not if you’re having troubles or questions. I feel like that’s an endless loop though.
Katie Downer (33:06) Yeah. Honestly, I’m not sure like how much like these people really care about it. That’s the other thing is like they already have the license. They’re like, fuck it. So.
James Donachie (33:16) Yeah, licensing is such a nightmare just.
Katie Downer (33:20) The hoops, I wish every state was the same, the hoops that people have to jump through. Why can’t they all be part of the compact? I don’t know.
James Donachie (33:28) Yeah, that like that’s insane to me. I mean, I think medicaid is insane. Yeah, that there’s 51 different government ways for both like license like licensing, but also like credentialing and then enrollment, yeah, like how, like if you’re in California, like how like, I just don’t understand it’s. Like why are you not good in Colorado? Like why? Like like literally?
Katie Downer (34:00) Literally?
James Donachie (34:01) Yeah. Like, and if you’re in Colorado, like why can’t you be there in? Like… I mean, even like the payr, credentialing, like for, to get like a group enrolled with like Aetna and then blue cross blue shield and like blue cross blue shield is like, no, you gotta do like these three things.
James Donachie (34:21) And then Aetna’s like, well, like we decided these three, three random checklists, you’re just like, okay. So, now, I gotta check like 19 different things and it’s like, but each of you are only interested in 11, like what? Like it doesn’t make any sense? Yeah.
Katie Downer (34:39) Totally.
James Donachie (34:41) Alright. Well, I’ll track these down. I’ll keep, I’ll give feedback on those, the notes you guys are not alone on that. I… also like don’t feel bad about like hitting up like just hitting that support like button and just even and always, just like you get to say like I received a note on this. I don’t understand like I have other clients who are doing that and they’re like this is so much better because like I’m talking to someone. Okay?
Katie Downer (35:08) That’s good to know at.
James Donachie (35:10) Medallion, and like they’re… following up and then that way you’re not like waiting too because I know it’s like not the most efficient way to be like wait a week for someone to get it. Yeah, sometimes.
Katie Downer (35:24) I don’t care about waiting a week, but it’s good to know.
James Donachie (35:28) Yeah.
Katie Downer (35:28) Yeah, yeah, but awesome. Well, then we’ll chat soon. Thanks for the follow ups, and we’ll take it from there all.
James Donachie (35:36) Right. Sounds good.
Katie Downer (35:37) All right. See ya.
James Donachie (35:37) Bye.