Transcript
Dorothy O’Keeffe (00:00) hey, Jason.
Jason Zednick (00:01) Hi, good afternoon. We’ve got.
Dorothy O’Keeffe (00:06) A new team member joining us, Danielle, ganital, she’s our new credentialing and enrollment, I was going to say therapist specialist… also does therapy for me anyway on the side.
Jason Zednick (00:22) Helps. It doesn’t hurt. Yeah.
Dorothy O’Keeffe (00:25) Yeah. So, Danielle’s doing credentialing applications with me as well. And so she’ll be joining our meetings going forward too.
Jason Zednick (00:33) Well, hi, Danielle. It’s nice to meet you. Does the therapy offer extend to me as well? Like what are the?
Danielle Gannatal (00:44) Just tell me where to send the invoice. I got you. I’m going.
Jason Zednick (00:48) To network with… that’s. Funny, this is a funny conversation. I actually, this is totally, I actually literally just called the therapy office to find out if they were in network like 20 minutes ago. Well, you?
Dorothy O’Keeffe (01:02) Didn’t have to do that now?
Jason Zednick (01:05) Yeah. Well, I’ll cancel that little did.
Dorothy O’Keeffe (01:07) You know?
Dorothy O’Keeffe (01:13) Julie should be joining us too. Oh, she said logged out and back in, still waiting is what she says, oh.
Jason Zednick (01:22) Sorry, I zoom… updated. I may have already complained to you about this. And I used to be able to like turn off the waiting room. Oh, and now I can’t figure out how to turn it off. So, I have to admit everyone individually and it’s been driving me crazy for like two or three weeks. So, sorry, Julie, it’s my bad.
Dorothy O’Keeffe (01:49) You’re on mute, Julie, if you’re talking? Okay?
Dorothy O’Keeffe (01:56) You’re off mute, now, you’re good. Now we hear you. I was going to.
Julie McCann (01:59) Say, I thought it was me.
Dorothy O’Keeffe (02:02) Speaking of therapy.
Julie McCann (02:03) I logged out and logged back in and I’m like, well, that didn’t work.
Jason Zednick (02:06) No, it’s that’s me. It’s me, it’s me. All right. Well, hi. How is everyone?
Julie McCann (02:12) Good… good.
Jason Zednick (02:15) Okay. So top of mind for me, Dorothy, I owe you… credential… approval date changes for the two providers here. I can’t remember their name. I’m having a little bit of like a… snafu on that like, okay, I had asked my cred lead about like, hey, like we can do it and she’s like, yeah, just submit a ticket. So, I submitted a ticket and that team’s like we can’t do that. I’m like, what do you mean? Can’t and they’re like can’t… and so, I’m like, I don’t know if I believe them. So, I’m like, hey, I tagged in my credential lead, my operations lead, not my medical lead. And I was like, hey, like, can you like weigh in with institutional knowledge here? Cause I’ve been told this has happened before and so I’m waiting, on that answer from her. So I’m not really sure what’s going on anyway. My point is, that ask is still out there. I’m following up on it. I just have it. Okay. Thank you, you’re very welcome. Anything else? Top of mind. I don’t think I have anything. We.
Julie McCann (03:34) Have a new team member that we invited today that’s going to be doing credentialing, her name is Danielle. And so, we wanted to let you know about her. So, when you see her name or see her face on a meeting or something, you know, she belongs there.
Jason Zednick (03:52) Well, Danielle, let me ask you like and maybe it’s too early for you to have questions, but like, is there anything that you are curious about? Have questions on anything like that?
Danielle Gannatal (04:07) Not currently, this, how foodsmart processes files is very different than what I came from. And so, I’m still trying to like get in it’s so far, it seems like the functionality, it seems very user friendly. So yeah, nothing currently, but I promise something will come up where I have.
Julie McCann (04:30) Questions?
Jason Zednick (04:31) Yeah, yeah. Yeah, it seems that way now.
Danielle Gannatal (04:36) And then it comes up and we’ll.
Jason Zednick (04:39) chat… so that’s great though. Yeah, you know, as those things come up, if, you know, Julie or Dorothy don’t like have a really an answer readily available like, yeah, please reach out, email me. I’m happy to chat… through those things, walk you through it or take it back if it’s something that I need to take back like that’s what I’m here for? Awesome. Perfect. Yeah, I’m.
Julie McCann (05:09) curious, you may be able to help me on something. So we have a delegate that is wanting to have our certification number of the RD’s commission on dietetic registration certificate and it is separate a separate field in the certifications. But when we try to pull the information into a report, it puts all the data in one row. Is there a way to make that not happen where we could break out these fields and just get the certificate number?
Dorothy O’Keeffe (05:58) Julie?
Julie McCann (05:59) I can share my screen. I.
Dorothy O’Keeffe (06:01) Think actually that the certificate number is in the provider summary. I’m double checking.
Julie McCann (06:07) Is it separate separated out?
Dorothy O’Keeffe (06:10) I’m double checking right now. Yeah, it is separated out.
Julie McCann (06:16) Good. Okay. We’ll have to do a provider summary. Okay? Because when I do just a report on the CDR cleanup, they all show up in this board cert field… the expiration date and the type and everything. So it’s like I can’t break it out. But if it’s in the other, if it’s in the provider summary, then that’s perfect. See, I didn’t we didn’t even need you, Jason, Dorothy answered it.
Dorothy O’Keeffe (06:43) Sorry, I didn’t mean to steal your thunder, Jason?
Julie McCann (06:46) No.
Jason Zednick (06:46) I didn’t know the answer Dorothy. I was going to like click around until I figured it out.
Dorothy O’Keeffe (06:51) Well, then you’re welcome.
Jason Zednick (06:55) Okay. Cool. Yeah. So, so, yeah, if you like, you know, append those, then that’s that works. Well. I’ll leave it at that. There are other solutions that are more complicated, but if we don’t need to, then we.
Julie McCann (07:10) don’t need to. Okay. Yep, that will work. I just wanted trying to make it easier for Dorothy who does most of the roster generation and it’s like… of course, they would pick just one, it’s a process. It’s like they don’t want everything, they don’t want to know what the specialty is. They want to, they just want the cert number and it’s like, okay, well, we can’t just send you the normal stuff we would send. We’ve got to just pull that one data element out, but Dorothy found it. So, woohoo.
Jason Zednick (07:37) How many payers are you delegated with?
Julie McCann (07:41) Well, we have one payer but they’re in like 14 states and they want separate rosters.
Dorothy O’Keeffe (07:46) So we have, in terms of rosters, we said we have over 20 rosters.
Julie McCann (07:52) Yeah. And they want something different. We have a new payer for medicare and they’re in gosh, how many states are they in? Dorothy? What do we say? 30 percent?
Dorothy O’Keeffe (08:03) I don’t know that. I didn’t I don’t know that I ever knew that. Yeah.
Julie McCann (08:07) There’s a lot because they have multiple payers under the centene umbrella. And then we have another medicare payer called devoted health and they’re in 19 states, but so far, they’re just accepting one roster as long as we include all the licensed.
Jason Zednick (08:23) Payers. Okay. I used to work with devoted. They were a client of mine at my last job. They were tough. They were very smart. So anytime there was a problem, they were like really on it. I enjoyed those calls. Yeah… genuinely enjoyed it because they asked good questions. So, I mean… has anyone ever talked to you about our delegated roster generation stuff?
Dorothy O’Keeffe (09:00) Yes. And one thing that right now with our delegation rosters, it’s not just data that we’re pulling out of medallion. It’s also, we’re pulling a few different reports from different systems and having to compile that in one template. And most of our delegates have a specific template that has to be completed. They’re not just looking for certain data points. So we determined it was probably better for us to continue to do the rosters ourselves just because of all of the manual compilation of data.
Jason Zednick (09:37) Yeah. If there’s other data points that would be outside of medallion, that’s a real problem. And that makes perfect sense. Yeah. All right. Just wanted to ask, yeah… one.
Julie McCann (09:51) Of the other things was that we have to pull are the status of medicaid enrollments, like if they’re submitted or approved, and right now, medallion only allows us to do approved. There’s like not a place for the tracking number and stuff like that too.
Jason Zednick (10:10) Oh, you like need the tracking number? And.
Julie McCann (10:12) we.
Dorothy O’Keeffe (10:14) pull onboarding data as well and stuff like that. So there’s a few different reports that are pulled. Got it.
Jason Zednick (10:23) I mean, that’s a lot of it’s.
Dorothy O’Keeffe (10:25) a really fun process. A lot.
Julie McCann (10:27) Of fun. How?
Jason Zednick (10:28) Much of your month? You know, it’s.
Dorothy O’Keeffe (10:36) like the first couple, it can be, yeah, the first week or more quarterly is where we really some of our rosters about half of them are monthly. Half of them are quarterly and then a couple are at some other random cadence. So quarterly, it takes a good couple weeks to get rosters out. Otherwise usually we can get them the other ones done within the same week. But, yeah… it’s.
Jason Zednick (11:05) a thing. Yeah, that’s a lot that’s a lot. Yeah. So.
Dorothy O’Keeffe (11:10) This is why I need the therapy. We were talking about therapy before you came on, Julie, because I accidentally said Danielle was our credentialing and enrollment therapist. I was like, well, technically.
Jason Zednick (11:25) And mine now, too. Yes.
Dorothy O’Keeffe (11:27) She’s expanding her clientele I,
Julie McCann (11:31) know, like neck massages would be good too for our line of business.
Dorothy O’Keeffe (11:36) Yeah, just you.
Julie McCann (11:39) Know, physical therapists for credentialing would be good. Yeah, all.
Jason Zednick (11:44) right. Well, I don’t think I have anything else.
Dorothy O’Keeffe (11:50) Me neither. All right. Is that your cat?
Jason Zednick (11:54) Yes, it is.
Julie McCann (11:55) I.
Dorothy O’Keeffe (11:56) assume… I.
Jason Zednick (11:58) would be alarmed if it wasn’t.
Dorothy O’Keeffe (12:02) no.
Jason Zednick (12:02) My partner, she started a new job three, four weeks ago, and she now is in an office requirement.
Jason Zednick (12:10) So, three days a week, she goes to office. Okay? And ever since then more and more especially this week, the cat has been… like yelling at me. And so I have an ottoman like here that she can get on. And so now she can get up onto my desk. And this week really, she’s like started just jumping up here on her own. I think Rachel was… you know, being really attentive to the cat when she was here. And so the cat never like cared to come visit me, but now that she’s gone, she’s like in my face a.
Julie McCann (12:49) Lot.
Jason Zednick (12:50) I didn’t realize this was happening, but she joins my calls now.
Julie McCann (12:55) Yeah, they’re great therapy. You’ve got your therapist right there in your life? Yeah… except.
Jason Zednick (13:01) Her, her hair is getting in my food.
Dorothy O’Keeffe (13:05) Yeah, I’ve got two big dogs. Their hair gets all over. I have to check my coffee regularly. Yeah, they walk behind me, you know, and shake… fortunately.
Jason Zednick (13:16) My dog… is small and so, so hair stays at least on the ground. Yeah.
Julie McCann (13:27) Okay. Well, we’ll keep the list for, you know, if there’s something we’ll reach out.
Jason Zednick (13:32) Yes, please do shoot me an email and… Dorothy, I will let you know when I hear back on changing the date. Okay? I still think we can, but if we like truly can’t then that’s new information to me and I’ll let you know, and we’ll go from there.
Dorothy O’Keeffe (13:52) Sounds good. Thank you.
Jason Zednick (13:53) All right. Thanks, oz. Very nice meeting you Danielle. Thank you too, Jason. Bye, Jason.
Dorothy O’Keeffe (13:59) Bye, bye, bye bye.