Transcript
Nic Schisler (00:00) why is Abby here? Hi, Adriana?
Adriana Hernandez (00:17) Hi, how you doing?
Nic Schisler (00:19) Hi, Abby. Good. You good.
Adriana Hernandez (00:22) We just wanted to connect with you and just have a conversation because we’re both just really concerned in regards to Abby not being able to document or have access to certain areas in there. So, just wondering where that came from. And… basically where do we go from here? Because it’s a huge concern from the beginning. We mentioned that, that’s something that we weren’t willing to give up the contacts with all the facilities that we have and have you guys take that piece.
Nic Schisler (00:59) So, I do know that… I do know that we’re not going to cease any… type of access from the call that we had internally today. So there’s not going to be any kind of workflow changes that are going to happen or I guess… certain access revoked essentially. And I kind of vocalized that internally on your behalf because I just said like it’s not going to be helpful for anyone. So, you know, from the conversation I had with merit and… Jen today, like it will just kind of continue to, you can continue to utilize the platform as you have been using it and.
Adriana Hernandez (01:54) We understand. And from the beginning, it’s something that we talked about. We understand that we’re paying for a full feature that we’re only using a piece of it, but we were willing to pay for it as long as we were able to utilize it the way that we need and want to utilize it. Yeah.
Nic Schisler (02:12) So, I think where maybe there’s a little bit of confusion coming from. And part of this is hard too because Alden was a bit of a proponent in these conversations if you remember. And obviously people leave companies, right? Oh, yeah. And so I think where I’m kind of coming from is when I went back and looked at the implementation deck like this is something that we have recorded and viewed with you all. And the last bullet point states for the first three months, stem reviews the applications for accuracy thoroughness and completion before submitting the application to the partner. After the third month. Medallion will submit applications directly. Like I’ve gone back and listened to recorded Gong calls that we have from the implementation. And like this is what was discussed. So I’m not, so again, I’m trying to be a good partner and I worked internally today with the team and said, hey, listen like we can’t revoke the access of the intent but I don’t know… like long term, I don’t know how like I don’t think we’re as a company as medallion like as we scale, we’re building this to be a self serve solution. Essentially… now that being said, I’d love for us to maybe get to a, I think there’s a lot that has transpired in this relationship. I think there’s a lot of sourness from things that have happened from licensing. I think there’s some things that have happened from a finger… printing thing. And unfortunately, I think it’s trickled over a little bit to the appointment side of things where I think there’s a little bit of a lack of trust there to even let us try and maybe do a few of these to show how we can do it. And I understand that well because.
Adriana Hernandez (04:02) Even from that side, we’ve had a lot of delays, a lot of miscommunication, and even things that aren’t being escalated appropriately, where we’re like, okay, this is the only thing that’s missing. There’s nothing else. And then all of a sudden a month, two months down the line, they’re like, no, we didn’t have that sorry.
Nic Schisler (04:22) Yeah, yeah.
Adriana Hernandez (04:23) We have a lot of that and that’s where we’re very cautious with things because we are worried and we are concerned that there’s many different things that are constantly getting missed. It’s just not one single thing that’s driving it. It’s not like you guys messed up with the fingerprints four or five months ago. No, it’s we feel like okay this area, these are the issues that we continue to have this area. It’s the issues we continue to have. So there’s separate issues in each area. And we’re not really necessarily trying to combine every issue as one thing. And using that one single thing is just several different incidents.
Nic Schisler (05:03) What are the issues that you’re having with appointments right now? Because it sounds like Jen kind of joins those weekly Tuesday calls and gives answers. So, I guess what are examples where you need one thing? And then like a month later we’re seeing, is that coming from her or is that coming from like specialists within the platform?
Adriana Hernandez (05:21) What was that last one that we had? The issues where she said that she had all the verifications done and then came back like, no, no, we didn’t and we were scrambling last second trying to.
Abby Gonzalez (05:31) Dr. Unker. So the hospital affiliation, there seems to be some kind of like confusion around what we verify and what we don’t verify. So when we put it in the system, there was not a clear understanding of what necessarily needed to be verified. So we had a file and it’s happened a couple times where we receive an update on a provider, where we’re told that there are two, for example, two hospital affiliations missing. But then I come into the file and I do my review and I find that the update I’m receiving is not matching what I’m finding in the platform. And so that was one of the things that we brought to the call. And so she mentioned how because there was an end date there even though the end date was in 20 25, they did not verify that.
Nic Schisler (06:26) The hospital didn’t verify that or who? Sorry?
Abby Gonzalez (06:29) The medallion team. So like Jen on the appointment side, so we’re getting, I think.
Nic Schisler (06:34) That’s probably part of the problem though is like the workflow is so different with you all than it is with any of our other customers because there’s so many hands like in it, reviewing it, looking at it. So, I think that’s why the confusion continues to happen sometimes because Jen’s looking at it. I don’t think she knows, and then you’re looking at it. And then it’s this is why some of this I think continues to bubble up. And quite frankly, I don’t know if it will ever change unless like we’re able to let work streams like work, how they’re designed to work essentially.
Abby Gonzalez (07:09) Well, that’s the issue is that the way that they’re designed to work is not working. So I don’t.
Nic Schisler (07:17) right. But Abby, with other customers, we don’t have other customers going in there throughout the process. Like you, are, they’re not doing that?
Abby Gonzalez (07:25) So they don’t review their files. I.
Nic Schisler (07:27) can ask Jen, but I mean, it’s something that medallion typically, will it kind of handles it all end to end. And I’m not saying it’s in Abby. I’m not pointing the finger.
Abby Gonzalez (07:37) Right. No, so.
Nic Schisler (07:38) You think I’m trying to figure out like I want to try and figure out how we, I feel like every month or two we’re having a partnership reset. I don’t think you would disagree with that. And the constant issues are very consistent… whether it’s on the licensing side or now it’s on the appointment side. I.
Abby Gonzalez (08:01) Will say on the appointment side, I’m not doing anything on my side until I’m told that the file is ready or if I need to review it. So if, for example, we have some files like dr onker, dr enkel, was one that was due for reappointment March seventeenth. At no point, was this file ever flagged from the team to say, hey, this file is approaching expiration, but we still don’t have these. So then the file comes to me to which I’m credentials committee. So before I can kick it to Adriana, I have to review it. So then I find all these verifications pending. And then at this point, I kind of have to step into a sit because now I have a deadline to meet.
Nic Schisler (08:49) So, has all this been raised with Jennifer on the call?
Adriana Hernandez (08:54) Yes, I know that these are part of the conversations that we have on those calls and I know dr onker specifically right now, we’re sitting with him with no reappointment privileges. He’s scheduled to work next Monday. So now we’re sitting here behind the scenes having to expedite all the items that she didn’t verify in order to get him presented to stem medical board for approval because everything wasn’t verified.
Nic Schisler (09:22) So, I see this last email from her. It’s ENKER. Correct? Yes. Okay. Thanks. I see this last email from her on the ninth. Basically, it looks like regarding some additional info about different facilities where one is verbal verification, one was attached and it looks like we’re pending two verifications from two other ones. So, I guess like was… any of this raised on the call yesterday? Sorry, I can’t remember if we talked about him specifically or not or her?
Adriana Hernandez (10:03) Yesterday? No. Okay. So.
Nic Schisler (10:05) I guess Abby, like I’m trying to help you, right? Like in your world, like I see this email from the ninth or excuse me from the sixteenth, right? Yeah, there’s been no update to you since on these statuses, nothing in platform et cetera.
Abby Gonzalez (10:22) So, the file has now been completed and it’s going over to Adriana for review. But with Colette being overseeing our account, and with having the expertise in her background, we don’t have that, you know, that person over the account, raising the red flag to say, hey, we’re approaching expiration, where are we at? With this file? So all of these questions I’m bringing to call, but there are, also there was also a couple of days where again, because I am the only one in this department and it was in the middle of travel where we received the file as ready. But then when I reviewed it, you know, it wasn’t it actually was not ready. So then we implemented like a escalation process where they don’t receive contact with, you know, after a couple attempts, then we provide an additional contact. But, okay.
Nic Schisler (11:26) So, I guess moving forward, our biggest.
Abby Gonzalez (11:28) Concern today was the platform usage. Yeah, yeah.
Nic Schisler (11:32) That’s not going to be taken away from you. I worked, I kind of set that tone this morning and just said you cannot take this away from them. So Abby, don’t worry about that. Adrian. Don’t worry about that. I feel like time is going by very fast and the renewal is up at the end of the year. And what I’m trying to gauge is what is it that we can fix… or what we can improve between now and then to try and earn the right to the renewal, whether it’s I understand you guys hired another licensing specialist. Are you going to take some licensing work back in house? Maybe if it’s just utilizing us for appointment kind of like data storage and medallion figures out a way where it’s like, hey, you can continue to utilize this platform as you have been. I don’t know the answers to that question right now, but I’m trying to find that out.
Abby Gonzalez (12:28) Right now, we added a specialist in my department to really help with the appointments piece. And this is one of the reasons why because when I come to my review and I need to review the file, say it’s like a week before, but I’ve been on other tasks and so then I find these that are missing. So the new person will kind of come in and help oversee the appointments piece and help me stay on top of those providers, making sure that.
Nic Schisler (12:57) Yeah, but I mean, you shouldn’t all have to hire another individual to do that, right? Like I, that’s like an additional overhead that I’ll think that.
Adriana Hernandez (13:06) Which is the last thing that we wanted to do. Yeah.
Nic Schisler (13:08) Yeah, with all the.
Adriana Hernandez (13:09) Issues that we’ve had and just Abby and I’ve, actually stepped away from Abby. Abby’s, the one overseeing the department the day to day and I’m only overseeing the big picture of things, just handling the reports, the KPIs, but not the day to day operations. And it’s a lot because she’s only one person and then having to get all these things completed. That’s why we brought somebody on because there is a lot of mistakes that we’re seeing. Yeah, we haven’t discussed getting rid of you guys, but we’re sitting here trying to strengthen our team because.
Nic Schisler (13:44) Of course, yeah, I understand that.
Adriana Hernandez (13:46) A lot of support in different areas and so many things are slipping through the cracks. Like I mentioned to you several different times like Kentucky, if it wasn’t some technology delays right now, we would have some major issues with them not being able to go live.
Nic Schisler (14:02) And what’s up with Kentucky? Like obviously, I understand it’s a high priority state for you all, but like where is the mark being missed from medallion? Consistently? That maybe I’m just not understanding that maybe I can try and pull in Tristan from our licensing team to see if we need to kind of reset there and understand what the process is? Is it like a turnaround time thing? Is it things being assigned like improperly internally like from a tasking perspective, like what is it that you’re seeing?
Abby Gonzalez (14:41) So in the beginning, when we assigned the Kentucky licenses, we also flagged that once the board finalizes the application, the applicant can request a temporary license. So what we’ve seen in platform is that once the team finalizes the file, they’re done with it until the board review and we have to constantly push for those temp licenses to be requested from the medallion side. And then most recently, excuse.
Adriana Hernandez (15:12) me.
Abby Gonzalez (15:13) with dr Shakur, these are the fingerprints that medallion did end up sending. The medical board met on March the nineteenth. The medallion team was kind of just sitting in limbo waiting for the board to meet and then come to find out those fingerprints were rejected in the beginning of March and medallion did not catch it. So, now, dr Shakur is working off of a temporary license when he could have obtained full licensure at the board meeting… on the nineteenth. Okay?
Nic Schisler (15:51) Okay. That’s helpful. Let me take that back to Tristian, where I feel like the biggest pain point here is too is I think you all received outstanding… support from Kyle overall. And I think that… the support that you’re getting now, not that it’s not good, but I think maybe it’s just not consistent… which is kind of putting us into some of these scenarios where things are being flagged or we’re trying to be your partner and bring some of these to you on like a weekly cadence. And I think a lot of that was happening with Kyle was kind of.
Abby Gonzalez (16:37) What I’m getting at essentially.
Adriana Hernandez (16:39) The biggest issue is like this last fall, Abby said North Carolina, we’re going to have potential new business. So just giving you guys a heads up.
Nic Schisler (16:47) Heads up on volume, yeah.
Adriana Hernandez (16:49) Yes, but I bet you anything that, that’s not even going to be tracked. It’s not even going to come up again until the point that Abby brings it up or I speak up on a call like, hey, by the way, this is coming when.
Nic Schisler (17:04) Can we expect the volume? When can we expect the volume for North Carolina?
Adriana Hernandez (17:11) We’ll know here soon. Okay?
Nic Schisler (17:14) When you find out when you find out, email me.
Adriana Hernandez (17:17) Yeah, from Colette, we would never receive that question from her. She would just like she would tell us, okay, and then that’s the end of it. Never hear from her again in regards to that when.
Nic Schisler (17:29) You find out, email me cccolette, please, but then I will flag this internally to Tristan and merit. So they have an idea of obviously North Carolina is another high parter state so they know what’s coming down the pipeline. And then I think what would be helpful is out of that list of providers, if there’s any providers that take precedent that we need to focus on, I think we should try to call that out on that list for me too if you can. And then I will make sure that’s passed along internally… where I think where I’m hopeful is that we’re continuing to build out the appointments module. And I do think that there will be some beneficial features that Karen would like to highlight with you all. And she was part of our conversation this morning. I think she’s taking your feedback and the way you’re utilizing the platform really seriously because I think we want to obviously continue working with you all and figure out a way Abby, that it benefits you like long term, right? Essentially. And so let… me… catch up with Karen after we conclude. And I’m thinking maybe we can try and schedule a call for like late next week and see if she can’t come on and kind of show you where the platform is heading, what changes might look like just to give you an idea of roadmap. I’m not sure when they’re happening. I heard a little bit about something about mid to late April. I don’t know if that’s exactly going to happen or not. But at least it gives you an idea of where we’re heading from a roadmap perspective with the appointments module. And she can also hear your feedback and kind of figure out long term as we continue to move forward? Like how can we support the way that you want to be able to utilize it? Essentially? Okay? And.
Adriana Hernandez (19:16) Honestly, do you guys have a person that has the strengths that you came to us and told us that Collette had that we’re not seeing and we haven’t seen because I think that would also help us and would be beneficial somebody that is proactive looking at the account and being supportive rather than so passive. I think that maybe that looking into, that might help out the situation because.
Nic Schisler (19:44) listen, I’ll be transparent with you. I have shared your feedback internally. When you sent me that email, I think it was like a week or two ago where like you were like literally you said like this is concerning like via email. I had my one on one with my manager and I forwarded that to her and the individual that Collette reports into as well too. So let me bring this back up again internally. I don’t know if like a transition will happen or not. Obviously I’ll do what I can to continue to advocate for you, share that feedback that you have as well too. So let me have that conversation again with gabby and see what we can do there potentially moving forward. I.
Abby Gonzalez (20:30) think also too, Nick, one of the expectations that we had when we were advised that Collette would be taking over the account. And with her background, I think one of the expectations that I had and maybe this was just probably, you know, my assumption was that the oversight that Collette would provide for those calls would ultimately be, you know, making sure that the appointments team is meeting, you know, the deadline for when that file is due. And then of course pointing anything out that she sees is missing before, you know, we get on a call as a client, customer facing and then us as a customer pointing out all these items rather than her saying, you know, we flagged these things but Jen is already working on it.
Nic Schisler (21:19) I’m sorry, my one year old two year old is like banging on the office door right now. I’m hearing everything you’re saying my nanny is grabbing her. I hear you on what you’re saying because to be transparent, those are my expectations of when the transition was being made. And I communicated that to both of you right? Where it was, Kyle is a licensing SME. But I think the direction that we’re heading in from a partnership perspective, you know, really entails somebody with more of a credentialing appointment SME, space. And that was how it was positioned to me from, while the transition was happening. And so obviously, I think what’s transpired over the several months and what was communicated to you all. And probably what we’re seeing probably isn’t that right? I think that it is there. So I think we need to kind of figure out like when I say we like leadership, medallia needs to figure out if there is a change.
Adriana Hernandez (22:24) That needs to be made and then I’ll flag you and then she works really hard trying to do things and then it falls right back and it’s just like a constant pattern of that and it’s just exhausting.
Nic Schisler (22:36) Well, I’m sure it’s exhausting and frustrating. I mean, I hear you. I would feel the same way if I were you 100 percent. So let me have that conversation internally again. And then I won’t… have that conversation until next Tuesday, so, you know, afternoon. But once I have it, I’ll give you an update after that, Adrienne. I’ll probably just text you and see if you have like 15 minutes to talk and I’ll give you a ring at some point next week.
Adriana Hernandez (23:05) But I,
Nic Schisler (23:06) think from an appointments perspective… I did advocate for you all. Nothing will change you’ll, continue to utilize software as is between now and the end of the year. Okay? I do think it would be beneficial for us to have a conversation with Karen and figure out… moving forward like what workflows look like, what new features are coming out. But long term, like how can you maybe continue to utilize this or does something change in the process where you continue to own a certain piece? Maybe medallion can own a certain piece. Maybe we can find a middle ground. So let me just kind of take your feedback back to her. And then I mean, obviously, too like I think Jen’s fantastic. But clearly, I think there’s some frustrations there too, where there’s just gaps on appointment requests out there, right? And verifications, and confusions. So I think we need to somehow figure out a process… there. I would just implore you.
Adriana Hernandez (24:05) I don’t want to sit up here and point fingers bashing you. Oh, no. There’s a lot of times also when certain things are pointed out to her, and we do get some attitude and some eye rolling and we see that we notice that and we know that she’s not happy working with us also just with her gestures and just different things that we’re seeing. And like I told you, I’m going to be transparent with you. I’m not going to sugarcoat things and we do see these things.
Abby Gonzalez (24:32) Sometimes I get tips on like maybe how I find things because there have been a couple of times where her team cannot obtain a claims history or a hospital affiliation. So then I obtain it. And then I kind of just tell her how I obtained it and, you know, the feedback is just very, it’s like very short and curt. And sometimes I’m kind of, you know, I ask Adriana, I’m like was it just me?
Nic Schisler (25:00) Or did.
Abby Gonzalez (25:02) it feel like she didn’t really like what I said?
Adriana Hernandez (25:06) Okay.
Nic Schisler (25:07) I’m just taking some notes and.
Adriana Hernandez (25:08) We’re not sitting here saying these things and doing these things to go against her. We’re just sitting here because there’s a lot of times when Abby actually starts stepping into those things is because we’re nearing the deadline or we’re past the timeline, the 30 days that’s needed. So something needs to happen and that’s why she starts doing different things and starts being proactive with things. But we do allow Jen plenty of time to be able to get things completed. Okay? And that’s the reason why we actually started requesting to see her notes. Because when we started getting close to the time and we didn’t see anything. And then all of a sudden, it’s ready. And then all these things that Abby’s catching that wasn’t done that’s where the request for us to see the notes came from. And then when we started seeing the notes, we started seeing the inconsistencies and the patterns where they’ve identified at the beginning that information was wrong, but they still kept trying that same information that was wrong. Yeah.
Nic Schisler (26:08) Okay. Good to know. This is all good to know.
Adriana Hernandez (26:13) So, just everything isn’t related because we got mad because of the fingerprints. No, there’s many.
Nic Schisler (26:21) Well, sorry, maybe I, no.
Adriana Hernandez (26:23) No, no, maybe that.
Nic Schisler (26:24) Came out, don’t take.
Adriana Hernandez (26:25) It like that. All I’m saying is that, yeah, yeah, yeah, it’s not just one single thing that triggers.
Nic Schisler (26:30) It’s a multitude of things. I get it there’s.
Adriana Hernandez (26:32) Always like something that triggers that we’re not resentful, we’re not sitting here hanging on to things but there’s things that are happening throughout the time that triggers different things that make us be on the defensive and why we request additional information that some of your other clients don’t request just because we tend to go past the timelines and deadlines that we need.
Adriana Hernandez (26:54) So then we start pushing, we start asking for visibility because we don’t want to get to like dr Ankur, where he was due for reappointment on the seventeenth. And now on the 20 fifth, he’s ready and he’s sitting here with no privileges like we’ve done this so many different times and we can’t continue to operate like this.
Nic Schisler (27:15) Yeah. I understand that. I do. And I’m wondering if this was just because of the way you all are intending to utilize it… and the way the workflow is like maybe that’s why some of these issues are happening. But regardless, like I feel like timely update should still be coming through, right? Like we should still be saying, if we’re going to do something and commit to something and give you an update, like we should do that. Like, I try and pride myself on that, give you a response.
Adriana Hernandez (27:46) If you guys are like meeting those deadlines and, yeah, or?
Nic Schisler (27:48) If you’re like, hey, we don’t have an update, give me transparency, yeah, or if you’re like, hey, it’s going to change like I know I told you Tuesday, but I need more time. It’s going to be this day and then like just tell you that, right? Yes. So, okay.
Abby Gonzalez (28:01) I will say, Nick, on a positive note… I have managed to benefit from the platform, which is another reason why I was like, no, they can’t take the appointment piece away from me. It’s not going to.
Nic Schisler (28:13) Happen.
Abby Gonzalez (28:15) I use the reporting for the appointment piece, I download those reports and then whatever provider I need because it doesn’t give me specific to a provider, whatever provider I need. I just kind of sort snip and cut, put it in a new excel sheet. And then I use that for our stem appointments. Then when it comes to the licensing piece, I download that and I just reword it to show like and that’s the license expired rather than attention needed. I haven’t received any kickback from any of our sites. I’ve managed to, you know, shorten the amount of time that I’m spending on manual work and manual pulling from the system. Okay? You know, that appointment piece has been helpful for my delegated site when I need to pull that report out of the platform.
Nic Schisler (29:07) Okay. That’s positive. I appreciate you sharing that and I’ll make sure to share that internally when I share some of this larger feedback as well, that, it’s not all negative. Okay. I think you’ve shared a lot. So I appreciate it. Okay. Let me have some internal conversations to figure out path forward. What the best path forward is Adriana. I might be in touch with you first before maybe we set up like a larger collective call. Once I kind of connect with Karen and we can kind of go from there if that works, okay?
Adriana Hernandez (29:42) And before we go, I want to bring something up. So Kyle, he implemented some processes for the, for Arizona licenses and everything was started previously in June. The due date for the renewal was January seventeenth on a lot of these licenses. And I don’t think that all that stuff was finalized.
Abby Gonzalez (30:04) So, like for Arizona, are you referring to Arizona? Adriana? I’m.
Adriana Hernandez (30:08) not sure if it’s on us or where the errors came from, but I’d have to look at it a little bit deeper. But just anything with Arizona in the renewals because I know that.
Abby Gonzalez (30:19) Oh, yeah, because, you know, so on the license itself, when we pull the verification, it shows this license is due to renew by and it’s about five months before the actual license expires and if the license is not renewed by that date, then the provider is assessed a late fee. And so Kyle had worked with us to change the expiration dates. There was something that was done on the back end to make sure that we capture these in the future and so that we didn’t get those late fees, but we have been assessed a late fee for one of our providers.
Nic Schisler (30:59) Okay. I’ll have to share that internally because I’m not sure what we’re going to do there. It sounded kind of like some one off things that Kyle was doing or maybe working with finance and I wasn’t privy to that. So we just need to kind of circle up internally.
Adriana Hernandez (31:13) I wasn’t working with finance. He was like working with the licensing team to make sure that everything was going to be licensed.
Abby Gonzalez (31:21) Yeah. I do want to point out that dr rakabi’s, renewal was opened in November. The intake was complete in November, but they did not start processing until January and it was after the due date deadline. Okay.
Nic Schisler (31:41) All right. I’ll have to find out what’s going on there he was.
Adriana Hernandez (31:45) Working with somebody there to make sure that those deadlines were not missed. I know he set something up but it was still missed. Okay?
Nic Schisler (31:57) I’ll have to work with the licensing team to figure out what was going on there.
Nic Schisler (32:00) So, let me find that out and then I can be in touch or we’ll cover it in our next ops call. Essentially, I don’t know if we’ll cover it next Tuesday, but give us some time to figure that out and we’ll kind of go from there. Okay. I appreciate the time this afternoon. I have lots of takeaways, let me have some internal conversations and then… we’ll be in touch about how we continue to move forward and hopefully partner a little bit closer. Okay?
Adriana Hernandez (32:28) And that’s why I wanted Abby and you.
Nic Schisler (32:31) Yeah, no, I appreciate.
Adriana Hernandez (32:31) It to come together and have this conversation. Yeah, we can continue to move in a positive direction and you’re aware of our concerns, yeah.
Nic Schisler (32:39) No, of course. I’d love to try to stop having these conversations every couple of months.
Abby Gonzalez (32:43) It’s like I’m tired of I’m.
Nic Schisler (32:46) not, I feel bad because I feel like when it was just the three of us, things went pretty well and then Kyle came on board and things were going pretty well for a while and then I just feel like ever since around that transition time, it’s kind of like every other month, it’s kind of been a lot of the same.
Nic Schisler (33:04) And your frustrations are super valid and I don’t take it personal. I don’t take it as you all pointing the finger at medallion. They’re super valid from what you’re sharing, seeing, what I’m seeing in emails, what I’m seeing in communication. And I would feel the same way if I were you. So let me have some internal conversations and we’ll be in touch. Okay. Thank you. All. Talk to you soon. Bye bye.