Transcript
Kyle Rice (00:00) hey, Kyle. Hey, Claire. How are you doing good. How are you? Doing very well. Thanks for asking. Hey, Adrina. Hey, Audra. How are you guys today?
Claire McEwen (00:07) Kyle. Good. How are you?
Kyle Rice (00:09) Doing well. Thanks. How’s the week going for you guys? Anything new in the world of workit, health for this week?
Claire McEwen (00:14) Always something new.
Kyle Rice (00:17) Always something new. So they’re keeping you guys busy over there?
Claire McEwen (00:20) Oh, yeah. Yeah. We have lots of cool things going on. I love to hear that. I’m going to stay off camera just so, you know, I’m finishing up my lunch, so.
Kyle Rice (00:28) No worries.
Claire McEwen (00:29) Camera eating.
Kyle Rice (00:30) No worries. Enjoy. Awesome. I saw we had a couple items added to the agenda for this afternoon. So, happy to jump in wherever Claire. I think this was form.
Claire McEwen (00:42) It is usually me nowadays. It’s so much easier for me to just put things in the meeting notes when I come across them. And then I don’t have to remember.
Kyle Rice (00:49) That’s a good way to do it.
Claire McEwen (00:50) So, here we are. One thing is Carlton’s New Mexico, CSR, he went to renew it because it’s expiring in April, something not like imminently, but in a couple weeks… and his email address on the account was still that like crouchetmedallion workit, whatever. Com and I did submit a ticket to ask them to update it to just be his work email, but I haven’t heard anything for a while besides that. They, I think took the ticket and submitted it somewhere else. Do you happen? Yeah, that would be wonderful if you have anything.
Kyle Rice (01:32) Yeah, I’m going to follow up on that. And then I can definitely assist with the email change as I say, if you need anything action like super urgently like that, feel free to bypass support and send it directly to me. Sounds good?
Claire McEwen (01:42) Yeah, it’s honestly, it’s not super like he should be able to complete the application without it. We just came across it when I was helping him sort of investigate. I was going to let him know if we hadn’t heard anything by like tomorrow or Friday to just move on it and get it submitted and then we can deal with the address update whenever.
Kyle Rice (02:01) Perfect. I will confirm that and then send you an update there, Claire. Was this one, you as well? The sanction checks?
Claire McEwen (02:07) That is also me. I’ve got the first three here. So, yeah, sanction checks. I just want to follow up. I think this might have been discussed one week when I was out, but I’m getting sanction check emails and I shouldn’t because I’m not part of the credit committee and I think jazz isn’t and she should be.
Kyle Rice (02:24) So I fixed jazz. She had the notification opted out on the platform. So she should be good to go moving forward. And then I updated your settings as well. So you should no longer be receiving those ongoing monitoring notifications moving forward. So I think we’re all set there.
Claire McEwen (02:40) Okay, sweet. Is that something you did today? Because I got like seven of them yesterday?
Kyle Rice (02:44) Yeah, I just did it just before we hopped on. So you should.
Claire McEwen (02:47) be good to go perfect. Amazing. And then lastly, my third bullet point is dr accadino, and I’m asking on behalf of jazz because she has a conflict today, but her question was, so apparently we had requested or submitted a new Connecticut license application for him via you folks and for imlc, but it came back as rejected because he apparently previously had one. And so she, jazz just was requesting if you could look into why that one didn’t show up… in any of his like previous reports and led us to think that he needed a fully new application rather than like a reinstatement?
Kyle Rice (03:29) Gotcha. So the Connecticut license was not showing at all under his existing licenses from my understanding.
Claire McEwen (03:34) Yeah, that’s my understanding as well. Yeah, apparently, we didn’t know that it existed and so submitted a request for an entirely new one. And then it was denied because he had one. But like we were still charged for it, I think so. Just curious about why it wasn’t on sort of any of his reports. Yeah.
Kyle Rice (03:58) I’ll take a look on there. I suspect that it might have just been. He just did not add it on there since it might have been inactive on his previous licensure, because typically, if it is like a Connecticut licensure like listed in inactive, it will block you from submitting the new request.
Claire McEwen (04:15) And.
Kyle Rice (04:16) then force you down that reinstatement pathway. So I think, I suspect that might be the case, but let me take a look and I can confirm that for you, Claire? Okay?
Claire McEwen (04:24) Awesome. Yeah. I think we just like to know if there was, if we should have known that he had it even if he didn’t upload it, like, is there a way that it would have shown up somewhere else? If even if he hadn’t uploaded it himself?
Kyle Rice (04:34) Perfect. I will confirm that, and then close the gap for you this afternoon. Thank you, Kyle. No problem. Hey, Megan. How are you? So I jumped on a little bit late. Yep. Sorry about that, Kyle. How are you doing good? How are you?
Claire McEwen (04:46) I’m peachy. Thanks for asking. We’re.
Kyle Rice (04:48) halfway there, living on a prayer, living on a prayer. I love that, Megan. I know we met on Monday with merit and we were asking to confirm the initial credentialing costs. So I did confirm that was 115 per instance. So I double confirmed that via the contract in our Salesforce account. So that should be if you need to get anybody initially credentialed on there. And then I just want to let you know that the team is still investigating the notifications for Michael michif, and Krista hrabowski, and I should have some additional follow up for you there shortly.
Meaghan Bowman (05:19) You’re awesome. I appreciate you Kyle.
Kyle Rice (05:21) Anything else from the credentialing space today, Meaghan?
Meaghan Bowman (05:25) Possibly, and correct me if I’m wrong, but one of the other things, you know, you have these beautiful cred packets and medallion that we can go through and look through, which are awesome. But my concern and correct me if I’m wrong. But if a provider, if we approve their file in say the state of Ohio, and then we get them cross licensed in New Jersey, they’re supposed to be represented to the delegated credentialing committee to provide services in New Jersey, correct? I.
Kyle Rice (05:56) am not 100 percent sure on that. Let me confirm that with merit on that because she’s our delegated expert, but just to make sure I’m capturing the ask, so like if a provider was approved in 20 24, and then cross licensed, getting ahead of myself here approved in 20 24 in Ohio, and then cross licensed. Should the credentialing packet be represented for approval, correct?
Meaghan Bowman (06:24) Yeah, because I’m getting alerts that would be an audit risk that we have their, you know, the CMO signed off on it in 20 24 for a license that didn’t get approved until 20 25? It basically looks like we are approving licensures that we don’t have.
Kyle Rice (06:43) Let me confirm that for you, Meaghan, because I’m not totally confident offhand but let me flag that with merit.
Meaghan Bowman (06:50) Okay. And then if you could also flag, is there any concern on cois, currently the cred packets have our old Coi on the provider profile that’s been approved by the CMO for 20 24 to 20 25. So for us to be audit ready, we should also have the Coi for 20 25 to 20 26. Is that correct?
Kyle Rice (07:18) Do we need updated Coi for 20 26? Alright. Let me confirm that as well, Meaghan.
Meaghan Bowman (07:25) Right. Because I know we’ve got it. So like legally we’re fine, but for audit, you know, it doesn’t look kosher.
Kyle Rice (07:35) Yeah, gotcha. Let me confirm that with merit and I will close the loop with you there.
Meaghan Bowman (07:39) Awesome. And then has there been any update on Jordan Ritchie’s profile? Some of the PSV concerns that we escalated?
Kyle Rice (07:47) That was with her education, correct? With if I’m remembering correctly that she had her nccpa certification on there. I believe that was nccpa compliant, but let me just double confirm that with merit and I’ll close the loop there.
Meaghan Bowman (08:02) Yeah, for sure. And just to clarify it’s not that nccpa is not compliant, it’s that the letter doesn’t have Jordan Ritchie’s name on it. So, if we were to get audited and that was our education PSV, how would we prove that applied to that provider?
Kyle Rice (08:23) Okay. All right, perfect. I will confirm that as well.
Adrina DeMarzo (08:26) Yeah, I.
Meaghan Bowman (08:27) appreciate you. No.
Kyle Rice (08:28) Worries. Awesome. And then Adrina, I had a couple updates for you guys and Claris might be pertinent for you too for Michigan imlc. I’m sure you guys are tracking. I know jazz was tracking this like pretty closely Michigan passed the compact statute as of yesterday. So they’re going to remain in the compact. There should be no impact to any licensors with the state of principle license or any Michigan compact licenses. So I don’t believe any additional action was required of providers and they should remain intact with the compact at this time?
Claire McEwen (09:02) Cool. Love that they took so long to ultimately do nothing really.
Kyle Rice (09:07) Took it down to the wire there.
Claire McEwen (09:09) That’s good news it.
Kyle Rice (09:11) Is I know we did some redesignations for you guys as well? I believe it was for dr Coffey and dr accordino. So just let me know if you guys are needing any changes there, if you just want to keep them as is with their current loq?
Claire McEwen (09:24) Yeah, I think probably keep as is, but I’ll let you know what jazz says, of course.
Kyle Rice (09:28) Perfect. And then Adrina, I know we were talking North Carolina Dea for the past two weeks. I have reached out to her previous reviewer for Mandy Francis at the North Carolina board of nursing just to confirm the process there. I’m still waiting to hear back. I put in three phone calls and two emails. So I’m just waiting for them to respond back and I’ll be able to close the loop on that Morris.
Adrina DeMarzo (09:52) Thank you so much, Kyle. I appreciate that. Yeah, I think so. Where we stand now is Claire correct me if I’m wrong, I believe Mandy had to renew her license, but she was able to enter it there. Hopefully that’s sufficient… and that’ll be closed out. But I think the only other outstanding one we had was Neely edwards who is on leave right now. So, and her license isn’t up for renewal. So just kind of not sure what to do there if maybe it just has to wait till it’s ready for renewal. Okay?
Kyle Rice (10:28) I know that it should still be applicable for, I believe the same for Mandy Francis. So as soon as they get an update from her, I think we should be able to apply the same for Neely’s North Carolina account. So I’ll follow up with them and see what we can do to get her Dea added into the North Carolina board of nursing portal.
Claire McEwen (10:47) Sweet. Yeah, that’d be great because she doesn’t have to renew until like December?
Meaghan Bowman (10:50) Perfect. Thank.
Adrina DeMarzo (10:52) You so much, Kyle.
Kyle Rice (10:54) Yeah, no worries. Anything else? Top of mind for you guys this afternoon?
Adrina DeMarzo (10:58) I just wanted to follow up on like two things Kyle both related to Olivia sabinick. So I think that this is resolved, but I just wanted to check one more time before kind of checking this off my list. Is the whole like Montana collab agreement situation? All good now because I think that she received her license and all should be well, but I believe I was out of office that day. So I just wanted to like triple check before checking that off my list. I.
Claire McEwen (11:30) Can even confirm that for you all as well.
Adrina DeMarzo (11:32) Okay. Thank you, Claire.
Kyle Rice (11:34) I’m.
Claire McEwen (11:34) sorry, I didn’t keep you in the loop when you were out of office.
Adrina DeMarzo (11:37) No, no, no, it’s all good. So.
Claire McEwen (11:39) Yeah, Kyle, I’m sure you can, you could say, but yeah, medallion was able to submit all the proof of her hours and was able to apply for that full practice authority. So no need for a extra for a non, you know, internal to us collab for her.
Adrina DeMarzo (11:54) Awesome. Yep.
Kyle Rice (11:55) Just echoing that Montana did waive the collaborative agreement and then just allowed her to use her practice, her previous, I think it was 8,000 hours and that, yeah, she’s full independent practice in Montana. And then I know we were chatting about her Texas license earlier. Is that yes?
Adrina DeMarzo (12:11) That was my second question. So I think that we were still kind of in communication about that and I just wanted to bring it up, see if there were any updates there. She said that she got like a deficiency note from the board about her Texas fingerprints. So just wanted to bring that up. Let me.
Kyle Rice (12:28) double check. I know we have our fingerprints and file and the team was just going to resend those to the board. Let me see. Let me get you a good update on where we stand with those right now.
Adrina DeMarzo (12:38) Awesome. Thank you.
Kyle Rice (13:03) Yeah. It looks like the new CBC is scheduled to go out this week to Texas for review.
Adrina DeMarzo (13:11) Awesome. Thank you so much. Let us know if there’s anything else needed on our end to get that sent out.
Kyle Rice (13:17) No worries. I know she’s been asking about her Texas license. It looks like aside from the fingerprints, we’re just pending the board to review her verification forms from valley medical center, ascend healthcare, which we’re just using a reference to complete the verification. And then it looks like Olivia just responded today on the form queue for the lag spine and sports care. Medical center. Looks like that was emailed to the board earlier this week. So we should be in the final stages here as soon as we get that background check off.
Adrina DeMarzo (13:51) Awesome. That’s great news. Thank you. Kyle. I think that’s pretty much all I had for today. I don’t know maybe I could, if anyone else has anything pressing. You can definitely go ahead. I just had like kind of less pressing questions.
Adrina DeMarzo (14:15) Kyle, can I just ask you then about Carly green’s New Jersey NP application. I think it’s just being flagged in my little sheet that it was submitted a while ago. So I just wanted to check in on that.
Kyle Rice (14:31) Yeah. Let me take a look here.
Kyle Rice (14:39) So, it looks like the team just followed up with the board. As of yesterday, there is a pending provider task. It looks like the copy of her driver’s license we have was expired and we’re just needing a copy of her refreshed on expired driver’s license to submit to New Jersey.
Adrina DeMarzo (14:58) Got it. Okay. Thank you so much. Sorry, I didn’t see that task.
Kyle Rice (15:02) No, no worries. It just came through as of yesterday. And then it looks like we’re just pending the board to process her inbound license verifications and NP transcript along with the driver’s license. And then she should go to final review.
Adrina DeMarzo (15:16) Perfect. All right. I’ll reach out to her and make sure she sees that task, perfect.
Kyle Rice (15:24) Cool. Anything else? Adrina? I,
Adrina DeMarzo (15:26) think that’s all for me. Thank you, Kyle.
Kyle Rice (15:29) Awesome. Anything else for the team today? Claire says, no, Megan, anything else?
Meaghan Bowman (15:37) Nope. I’m done pestering you. No.
Kyle Rice (15:39) You’re not pestering me at all. Audra, anything for you. Nope. Nothing for me. All right. Perfect. Well, just to summarize, I will confirm the support ticket for Carlton rush and we’ll get his email updated for his New Mexico. CSR, Claire is updated not to receive any ogm notifications moving forward. I’m going to look into dr accordino’s Connecticut license and just confirm the reinstatement pathway and why that wasn’t caught on the system. Megan, I will follow up with you as soon as we receive the npdb… investigation for Michael michif, and Krista hrabowski, and then I’ll follow up on the open questions for the provider approved in 20 24 for cross licensure, the concern for cois and the credentialing packet from 20 24 for an updated Coi in 20 26. And then I’ll also confirm the Jordan. Rich. Is it Richie rich?
Meaghan Bowman (16:36) Your guess is as good as mine? I.
Kyle Rice (16:39) I spend my, I tell you, I spend my day butchering clinicians names all day long. So, apologies there. I feel like.
Meaghan Bowman (16:45) That’s a requirement before they accept you into med school, you have to have an unpronounceable name a.
Kyle Rice (16:49) 100 percent. So I’ll confirm the education proxy letter there and the education letter, not with her name listed on there, Adrina. I will confirm the North Carolina Dea process ad for Nellie edwards as soon as I get some follow up from them, and then we will get Olivia’s, CBC submitted this week, and then just let me know if there’s anything else in the meantime.
Claire McEwen (17:13) Thank you, Kyle.
Kyle Rice (17:14) Thanks, Kyle.
Meaghan Bowman (17:15) You’re awesome, Kyle, no.
Kyle Rice (17:17) Worries. Hope you guys have a happy Wednesday. Let me know if there’s anything outside of anything we talked about today, just feel free to shoot me an email and I’ll get you guys taken care of.
Meaghan Bowman (17:24) Thanks so much, thank.
Adrina DeMarzo (17:26) You, Kyle. Have a good one.
Kyle Rice (17:27) Have a great day.
Claire McEwen (17:29) You too.