Transcript
Nic Schisler (00:00) hello. How are you? I’m good. What a day? What a week… indeed. We have one home sick from school today. Hey, yeah. She started to complain about her tummy bothering her late yesterday afternoon and throughout the night and never got sick, but, you know, I don’t want to run the risk of sending her and then having to go get her and it’s just always something… you.
Rae Tompkins (00:39) Know, we got the coughs again.
Nic Schisler (00:41) Oh boy. And,
Rae Tompkins (00:43) it doesn’t help that obviously this weekend, it was 80 degrees out and we were outside and he’s playing in the pollen.
Nic Schisler (00:49) Yesterday was chilly. Yeah, yep. Yep. If we just got some rain, like, I feel like the pollen wouldn’t be so bad like it. I don’t remember the last time we had a like couple like a real rainy day here. No… it feels like it’s been forever.
Nic Schisler (01:22) Well, like we were chatting about internally, we… might be in a better situation than we thought here.
Rae Tompkins (01:31) Yeah, Christina’s here and I’m hoping that we’ll get this alleviated if we let her in.
Rae Tompkins (01:58) It says admitting, I don’t know why it’s taking so long. Here we go. Hi, Christina.
Kristina Rombal (02:08) Hello?
Rae Tompkins (02:10) How are you?
Kristina Rombal (02:11) I’m good. How are you? Good?
Rae Tompkins (02:15) Are we waiting on Mirabelle and Andrea today?
Kristina Rombal (02:19) Mirabelle’s out, but let me see if Andrea’s gonna join. I don’t think she’s on the invite but.
Rae Tompkins (02:25) Let me see. Let me double check.
Rae Tompkins (02:32) I do have her on it, Andrea, you, Mirabelle. So, yeah, if, she can join, no worries. If not, we can continue.
Kristina Rombal (02:41) On, yeah, I think she might be out to lunch, but go ahead.
Rae Tompkins (02:44) Okay, perfect. Thank you so much for sending over those filtered reports.
Rae Tompkins (02:49) We did take a look at them and can confirm that all the renewal requests have been triggered for the licenses, auto renew’s been enabled. And the ones that had the renewal window are now populating as in progress. So that’s great news. And then the licenses that were flagged on the expired reports. Obviously those ones that don’t require action, we’ve left alone. And then if you’ll just let us know as you’re reviewing any of those ones that need to be reinstated, but it seems to based off that list, there were very little elevance providers that were affected during the migration. So again just wanted to share that. Obviously auto renew has been re, enabled for all providers except Timothy, Albion. The renewal requests have been pushed for any license expired before in regards to those also the ones that we enabled auto renew for. If they were in that window, the request opened back up. And then any licenses that were renewed outside of medallion, hopefully can be updated with that new expiration date. Did you see any of those additional issues with updating expirations we?
Kristina Rombal (03:57) Haven’t updated any expirations yet? We kind of just referenced the list and any of them that needed to, none of them needed to be updated because it looks like once you put auto renew, all of them that were expired, that showed expired updated to the new date.
Kristina Rombal (04:12) Okay? So that wasn’t an issue. It was just more of kind of navigating through the list. The first list, I know half of them were caremore providers. So I don’t know when that’s going to like officially separate from us, like even pulling in as palliative providers because it looks like it’s still showing us on the palliative side, but they’re not palliative providers, yeah.
Rae Tompkins (04:34) And that’s I think that’s just the way whenever the team they were loaded in, assigned to that team. And again, we don’t have direct visibility into who falls on what just based off, obviously we have the rosters from both, but those team assignments are obviously what is utilized as a quick reference. But we’re hoping that migration is complete. I would say if not the end of the week, the beginning of April, I don’t foresee any issues with migrating them over. So as soon as that’s set, we’ll let you know. And that way all the providers that live under carelon, are just your providers.
Kristina Rombal (05:07) Okay. Yeah, no. And as of right now, that’s I think where we’re at, we haven’t really dug in. We were just kind of skimming through the list all day yesterday, so we haven’t had a chance to really dig into the actual medallion portal itself. So if we come across any other issues, we’ll let you know.
Rae Tompkins (05:22) Okay, perfect. Yeah. And I did look into the issue that you had flagged that you’re unable to download reports. And I checked our back end platform and it does look like they’re successfully sending. I would possibly double check with.
Kristina Rombal (05:35) It, can you confirm the email?
Rae Tompkins (05:36) Yeah, it’s going directly to your email address associated with your admin account.
Kristina Rombal (05:40) Yeah, which is the carelon, right? Christina romwell at carelon. Yeah. Okay. Yeah, because I’m still not getting it. I did attempt to pull another roster yesterday from it because like I said, that second roster you sent was like so long and there was so much information in there that didn’t even make like I’m like I didn’t even need any of this. But so I attempted to try to pull a different roster by filtering it from the portal, but I’m not getting them. So I don’t know you’re saying for me to check in with my, it to see if my, it can figure out why I’m not receiving them.
Rae Tompkins (06:11) Yeah, because we see a successful send on our end. Whenever we go into our back end platform that it says sent.
Kristina Rombal (06:19) It’s.
Rae Tompkins (06:19) possible that it’s landing in like a junk or spam account, but we can confirm that the receipt is going through at least whenever you’re initiating the request.
Kristina Rombal (06:28) Okay. Yeah.
Rae Tompkins (06:31) No, I apologize. It was for flag that we send a request of all providers and platforms. So I filtered out by palliative care providers. So I apologize if that was too much information. Obviously, the using platform kind of filters it out a little bit more, but.
Kristina Rombal (06:45) Yeah, literally sent us every provider we ever submitted throughout the entire time we’ve been with medallion. So like when I seen that list, there was like almost 3,000 requests on there. So that threw me off. And then I’m like, okay, and then trying to figure out which filters I needed actually filtered to try to narrow it down. So there was some challenges, but I was hoping that you guys had like a more accurate list as to what was actually being worked at the moment. Not so much every request that was ever submitted in the, our medallion lifetime. Okay?
Rae Tompkins (07:16) Yeah, I can definitely filter there were the platform out a little bit more just to medallion processing currently and populate that and send it over obviously with the understanding that it may be pulling providers that aren’t directly your group. So it may be better to wait until we get that migration completed. But I.
Kristina Rombal (07:35) just want to make sure that no one gets dropped because like I said, I know you guys mentioned there was 180 providers that were back in for renewal process. But when I filtered it out, I only got 28. So I want to make sure that what I pulled from what I was able to see and navigate through is the same number you guys are seeing because if it’s different and there is truly 180 and I only seen 28 that’s a huge chunk of providers that I need to confirm. So that’s where my thing is like if that’s a true number, if the 28 was accurate, then we’re fine. But if there’s more people popping up on your side that need to be renewed or coming up for renewal, I would like to be triggered to that at least within the next 30 days.
Kristina Rombal (08:16) I don’t need for years from now. I just need the next 30 days just to make sure we’re on top of those specific providers. Yeah.
Rae Tompkins (08:25) I can filter out a report of current requests and then the next 30 days renewals, so that you have visibility. But I did work with our licensing and support team and they flagged that everything is back in progress. There shouldn’t be any further delays, but I’m happy to provide those reports just for visibility.
Kristina Rombal (08:46) Okay. Thank you. You’re welcome.
Rae Tompkins (08:50) Was there anything else top of mind we can help with nope?
Kristina Rombal (08:54) As of right now, like I said, that’s that was like our main focus and we’re trying to execute that and make sure that everything is rolling smoothly. And then from there out, we’re good for Michigan though for those providers that are due to expire on the, is there any update on those? Yeah.
Rae Tompkins (09:12) So, I sent dr Kwan an email and I had CCD on it that the bill had passed and the Michigan licenses are able to stay intact without any delays.
Kristina Rombal (09:20) Got it. Okay. Thank you. Welcome. Yeah.
Rae Tompkins (09:22) They just signed the bill yesterday. So, I sent it over an email that’s.
Kristina Rombal (09:26) a very fresh new update. Yes. Okay. All right. Well, now, unless you have any other updates for me, I think we’re good. No.
Rae Tompkins (09:37) I think we’re all set here. I’ll provide those reports just for visibility. But if you have any questions, and again, let me know if you have any issues reaching out to your it team or checking junk or spam for those file folders. And I’ll continue to push internally to see if we can figure out a way to get those reports over to your inbox. All.
Kristina Rombal (09:55) Right. Thank you all.
Rae Tompkins (09:57) Right. Have a good one.
Nic Schisler (09:57) Christina, thanks for your patience during all this. I know there’s been a lot of back and forth and certainly some uncaused frustration that happened with migration and look like if Ray and I knew going back in October, when we reached out to you saying, hey, can we work with you on this migration? You said yes, like, if we knew we were going to run into sso issues and this huge kerflunkle that we’ve gotten ourselves into like I would have, we would have gone the other route obviously. So I know it’s caused some headaches, but we are close to getting those care more providers out of the carillon instance. So, you know, we’re really just kind of waiting to have their team sso test and then we should be able to get them out. That will make things a lot cleaner. So just appreciate your patience and partnership as we work through this. And I think, you know, as we get through getting the care more providers out of there. So you only see carillon providers, you know, we’re only tracking those palliative individuals, obviously getting the new renewal agreement in place with Tony, which I’ve reached out to him a couple of times on, but having her back today, you know, we should hopefully be in a much better spot as we move forward. Okay?
Kristina Rombal (11:14) All right. Thank you.
Nic Schisler (11:17) Do you talk with Tony at all today by any chance? Do you have any time with?
Kristina Rombal (11:20) Him?
Nic Schisler (11:21) I.
Kristina Rombal (11:21) have not had any time with him today yet. I’ve been on with other pressing matters with other stuff. So I haven’t had a chance to talk to him today, if.
Nic Schisler (11:31) you chat with him, can you just let him know? I’m trying to connect with him? I’ve sent him an email and I’ve texted, but I haven’t heard back. So just trying to kind of.
Kristina Rombal (11:39) Get an update, I’ll reach out to him on teams right now and tell him that you’re trying to reach out.
Nic Schisler (11:42) To him, I appreciate you very much doing that. Thank you, you’re welcome. All right, Christina, don’t hesitate to let Ray and I know if you need anything, okay? And again, we really appreciate your patience. No worries. We’ll get there. We promise. Okay. Talk to you soon. Bye bye.