Transcript
Anu Vora (00:00) cool.
Anu Vora (02:08) Hello? Hey, how are you?
Nicole Campbell (02:10) Lovely six 30 meeting for you?
Anu Vora (02:13) Yeah, no, it’s normal.
Nicole Campbell (02:15) I know.
Anu Vora (02:16) I’m so sorry about, the last minute change. So I appreciate the switch up. I.
Nicole Campbell (02:22) Was going to be like, it’s still only three 30 in our day. We’ve got a couple more hours.
Anu Vora (02:25) Yeah, I was, I did that’s why I was feeling a little bit. Yeah, I’m like it’s still their work day, so.
Nicole Campbell (02:31) We’ve got hours to go great. But before we jump into things, how was the gala last night? Oh,
Anu Vora (02:39) my gosh guys, it was so much fun. Yeah.
Anu Vora (02:42) I didn’t tell anyone I was doing this, but I wrote this like song, it was to the beat. It was like my favorite things from sound of music, but all like making fun of and praising our family’s companies and like, you know, giving everybody a shout out, but I don’t know if you ever heard this like song. Ariana grande did seven rings to the yes.
Nicole Campbell (03:05) Oh, yeah. And,
Anu Vora (03:07) she sampled my favorite things from sound of music. So, I just used that beat and like just made apps. I was opening the show. So I was like that’s.
Nicole Campbell (03:18) the show opener complete.
Anu Vora (03:19) Idiot out of myself then no one else will feel any pressure. Yeah, that’s so true. You know, we can just have fun and it was everyone indulged me.
Nicole Campbell (03:32) I’m like, is there a video? Does it exist? Oh,
Anu Vora (03:35) my God. Yes… it’s so funny. It’s like everyone’s really dressed up and they’re like, you know, Sunday best and like there’s just like an Ariana grande beat and everyone’s like by their company banners. It’s so funny. I,
Nicole Campbell (03:50) love it. That’s amazing. You’re like I’m doing a speech. You totally like you totally hid this. You did not let us know at all because.
Anu Vora (03:58) Until I did it, I didn’t think, I like did a two minute speech and then I was like, hey guys. So I’m going to do something unnecessary and very embarrassing and I’m like, I just like said, sorry to my dad in advance. He was like obviously like front and center in the.
Nicole Campbell (04:13) Show and,
Anu Vora (04:15) he was just crying, laughing. It was the best.
Nicole Campbell (04:19) That’s amazing. I gotta ask, how long did it take you to write the song?
Anu Vora (04:23) It took me like… 45 minutes. Oh, okay. An hour. I was driving back from Cleveland last weekend and I was listening to seven rings, and then I was like thinking of my favorite things and I just started like coming up with it in my head and I just like called my husband and I’m like I’m driving. Can you write this down? Yeah.
Nicole Campbell (04:44) I love that. So, it was a team effort. It was a team.
Anu Vora (04:47) Effort, he talked me off the ledge and I was going to go too far roasting certain people. Oh,
Nicole Campbell (04:52) he’s like, wait, you can’t actually be that mean you can’t tell the whole truth.
Anu Vora (04:58) So, it was really great. It was awesome. Thank you for asking. Oh,
Nicole Campbell (05:02) my gosh. That’s so I was like, I was so excited to hear how it went. This is, this is beyond my expectations of what I thought you were going to tell us about the evening. So that’s.
Anu Vora (05:09) great. I just don’t really take anything too seriously. It’s fun. Oh.
Nicole Campbell (05:14) Yeah. I think that, Jake knows that is also a little bit of my motto. I would say, I would say so. Yeah, I think that is our, maybe our generation’s motto.
Anu Vora (05:23) I think so. I think so.
Nicole Campbell (05:25) Yeah. Well, on that, hopefully, we can have like some good quick productive conversation here. Want to run through a couple of things of where I know Jake sent some good news over email, yes.
Anu Vora (05:36) I’m sorry, I didn’t have time to respond.
Nicole Campbell (05:38) No, no, you’re okay. We’re going to run through it now. Yeah, want to run through the couple last asks. I think I want to, though set the conversation scene a little bit for you just in terms of what we have like hit in terms of our limitations moving forward, we’ve kind of done as much in terms of besides, if we were changing any scoping numbers in terms of ask back to our team, we’ve hit our limit on asks that we can make at this point for this contract. So we want to make sure that we’re able to make sure that this is like at its final state and we also have some, a reference like ready for you to go if we are good on like all contract terms. Yeah, I.
Anu Vora (06:17) think that we’re good. The only thing that we had talked about last time was changing the quantities on some of the things. Yeah. So we.
Nicole Campbell (06:24) have some of that information. I can run through, okay?
Anu Vora (06:26) Perfect.
Nicole Campbell (06:27) I wanted to like set the stage just before we ran through it because we’ve changed some things. So we’re coming back with, okay, we’ll go run through the quantity piece. Want to run through what we did get approved, talking about the SLA and the terms and then just touch on a couple things that we got feedback on for you. And hopefully then we’ll take it from there. Okay? But just wanted to kind of like set that precedent as we go into the conversation. All good news. The, and Jake sent it over the email too so you can read through the terminology in the msa now that’s built in, but we got the SLA down to the STC SLA actually down to 70 days and that is with the inclusion of medicare Ohio. So we lowered that and added something in. So I feel like that’s like a great win, great in terms of the actual contract. And I don’t know if we have it built out, but what we were able to do is for the caqh management for their providers, we are not including the interns. So we were able to lower that. What we do need to continue to include is for them is the ongoing monitoring piece, but this does change the total contract value in terms of it’s going down. So now your year one is 112,000, year two is 101,000. So really almost getting flat to that 100 K number in terms of your reoccurring cost with us when you take out the implementation. So hopefully that’s like a solid adjustment and trying to take into account your intern program like really effectively… those two things to start with. Did you change the?
Anu Vora (08:07) Provider revalidations that we talked about?
Jake Shubert (08:10) Yeah, I can take that one. So I reached out over email. We’ve had so many emails, so it’s probably been lost in the ether somewhere, but I reached out asking for what the better number would be if you guys do have a better number, we can absolutely change that input, but we haven’t gotten feedback there. So we have it still at that.
Anu Vora (08:27) Oh, I’m sorry about that, no.
Jake Shubert (08:29) You’re totally fine. But if there is a better number, let us know, please because we can change that. Yeah, that’s.
Nicole Campbell (08:32) an easy adjustment from our end.
Anu Vora (08:34) Okay, perfect. Because it’s I think it’s much lower. Okay. And so what I want to do because I understand that the asks are limited is I think I want to adjust up the… enrollments and then reduce the thing. So it shouldn’t make too much of an impact on the total number. It won’t be a one to.
Nicole Campbell (09:00) one. And that’s okay. Yeah. In terms of asks scoping numbers, we can make adjustments too, that’s totally okay. And,
Jake Shubert (09:06) Anu, do you know roughly what those numbers would be or would be better to like?
Anu Vora (09:09) I think it’s gonna be closer to like 150 to 200 on the provider revalidations, because the thing is we hire so many newbies and that we’re not doing a ton and we’re like churning some of the older people out when they want to start their own private practice. So we’re like very, rarely hitting that number. And so I want to take it from 392 to 150. And then I’m gonna increase the provider enrollments by 100. Okay?
Jake Shubert (09:39) So, I mean… that makes sense. Yeah. Let me just write that down.
Nicole Campbell (09:44) I’m making the adjustments.
Jake Shubert (09:46) Okay. Yeah, thank you. Nicole. Yeah, because what you’re saying totally attracts me like you’re not hitting those revalidations for those providers to determine before. So exactly.
Anu Vora (09:53) I just thought that we were, and then in further conversations, I think in the last year to give you a sense we maybe did 32 was a number that they gave me. So even 150, I’m just, I just recognize we’re going from 392. Yeah. But I also recognize we have some room on the payor enrollments piece. So I want to be mindful of like I’m not asking for a complete reduction there, but there is some gap that is going, it’s going to go down by a bit that’s super.
Jake Shubert (10:21) Fair. Makes total sense. Yeah. And.
Nicole Campbell (10:23) we want to be correct on scoping so scoping questions and scoping conversations like those are things that we.
Anu Vora (10:29) can make.
Nicole Campbell (10:30) Those adjustments on, thank you. One thing I want to come back with. We did put the ask in for the 60 day term, 60 days, net 60 we didn’t get approval for that, but we did get approval for net 45. So hopefully meeting in the middle.
Anu Vora (10:46) I.
Nicole Campbell (10:46) was going to say meeting in the middle. I didn’t come back with a full win there, but hopefully a good middle ground.
Anu Vora (10:50) I also don’t like asking for as many things as you may have experienced, but it was just so many cooks in the kitchen before I got involved that I’m like, yeah, so I also, I’m just, it’s all good, send it. Yeah. Okay.
Nicole Campbell (11:04) Cool. I’m always coming back. I like coming back with a compromise if I can’t come back with a full win. And then the last outstanding thing we had from our last conversation on Tuesday was the baa, that is where we’re having a hard line from our legal team, like we won’t sign a baa. And that was the only firm note that we got from our team.
Anu Vora (11:28) That’s a bummer. I just am so nervous about the fact that every single call is recorded and we’re talking about phi. Yeah, we’re going to be identifying clients. We’re going to be talking amongst our team and calls are going to be recorded. What I’d like to consider is what if we put in, I’m happy to get an affidavit, get it, notarized, sign it myself to say we will not upload any, phi. We’re not going to send you these documents or put them into your system. This entire risk is being scoped by your product, doesn’t have the certification. So, what your legal team is saying is like your product is not allowed to take on phi. Yeah. But you as a team and you, as people are going to hear about phi, yeah. And,
Nicole Campbell (12:21) I think from our legal, just feedback from our legal team, is that like inside of the msa too, it’s like there seems to be rarer instances where patient’s name or information would get shared with the team. So that’s why it’s like taking on. I really.
Anu Vora (12:38) Think if you talked to your implementation team, they are aware of patient names and you do have recorded calls where those patient names are brought up and what you guys do with your other clients is totally between you and them. But I am super sensitive about hipaa, yeah. And any vendor of ours, we have a baa, we’re the covered entity. So we’re the ones that are really saying we are going to be mindful, yeah, to the point where to give you a sense, I have several companies there’s probably 40 llcs with my name on it. I have made all of them regardless of if they’re in Australia, India or the us sign baas with mindfully just in case I happen to be in one of my other offices. Yeah. And I’m talking about mindfully because I don’t want any risk.
Jake Shubert (13:26) Yeah. So that’s.
Anu Vora (13:28) where I’m from, I.
Jake Shubert (13:29) Mean, I totally get where that concern comes from. I guess if just to sort of kind of backtrack a bit since our last call, when the BA came up, like I did meet with a few folks on like our customer engagement and implementation teams to try to have those conversations because I, you kind of raised some questions that like from my own edification, I felt like I needed to learn more about and provider names do come up all the time. But patient names and patient data is where we don’t really see that with customers today because there really isn’t a scenario where the patient data has to be inside of the platform, which is where the phi, pieces and obligations come into play.
Anu Vora (14:13) I’m not talking about the platform at all, like I think in a call when providers like xyz, you’re gonna have multiple people from my team on a call. It’s gonna be like xyz provider didn’t get credentialed as we thought maybe. And now this patient is not able to continue treatment. This is the impact of this thing. Like I can see a world in which you’re going to interact with so many different people from our team from HR to, you know, our existing credentialing team as they transition to what have you, that someone shares something and you’re recording the calls, so like it will sit on your system. I.
Nicole Campbell (14:53) Think like one kind of fix since the baa seemed to be a really hard line from our legal team. Like we’ve had multiple conversations this week with our legal team around it.
Anu Vora (15:04) There’s no risk in signing a baa. So I really don’t understand why you wouldn’t sign one. Yeah.
Nicole Campbell (15:09) That’s where it goes to them. And I like also would be happy to kind of set it up.
Anu Vora (15:13) I think we’ll have to connect our lawyers on this. I think that maybe one of my attorneys, Joe should get on the phone with someone from your legal team tomorrow because I just don’t know it’s the most harmless protective document there’s no warranties you’re making. Yeah. And.
Nicole Campbell (15:29) we can pass that information and talk to our legal team about that. But I’m also wondering if like an easier fixed here too, because it seems like the recording of this conversation and recording of data for sure.
Anu Vora (15:39) There.
Nicole Campbell (15:39) Could just be the ask of implementation and an account management team does not record calls with mindfully. And that might be the easiest like, hey, this is rules of engagement with the mindfully team.
Anu Vora (15:52) But I feel like then we’re going to get a worse product experience with you because you’re like your implementation team is probably using this and building transcripts and building action items. It.
Nicole Campbell (16:01) Could be the sense where we have a note taker that’s just taking transcripts and not like recording any data.
Anu Vora (16:07) That is still like,
Nicole Campbell (16:09) visually recording because I’m like the likelihood of them. I think what the bigger thing is what we haven’t seen is really talking them talking about their patients or bringing up their patients names. If that is happening. That is an exceedingly rare almost just like worst case thought versus, I understand, I could see the understanding. I think Jake and I both realize like, hey, if they’re sharing a screen and they accidentally shared something they were looking at on another screen that’s where I’m like, okay, that is the most likely scenario where something gets shared. And Jake correct me if I’m wrong in terms of like what we’ve discussed, but I think the verbal talking about the patient and kind of like bringing a patient information is something that doesn’t happen or it would be an exceedingly rare case. Yeah.
Anu Vora (17:00) My, my ask is that we connect legal to legal. I feel, very strongly about this from a protection standpoint. This is… this is a place where a lot of companies are getting dinged right now. And I know that sounds very like paranoid, but we don’t take a risk at all and, every vendor has a baa because I don’t have control over what my employees do, but who pays for it? I do if there is, if there’s a problem. So that is our company policy. Yeah.
Nicole Campbell (17:40) I know we’re kind of like competing against two company policies at this point, correct?
Anu Vora (17:44) And I, and I appreciate it, but I do not understand what. And it, if anything, it is a protective document for both of us. So I really just don’t understand. Yeah, I.
Nicole Campbell (18:00) Think Jake and I are happy to take that feedback again to the team and see if our legal is available tomorrow to connect with yours? Like.
Anu Vora (18:07) If you were saying, hey, we would be risking X y Z or this is a big give or this is a dollar, a bigger or like a team has to be set up. Like there’s a, if there’s an actual like thing that we’re taking from you to be able to get this, then it makes sense to say, hey, this is we’ve reached our limit. So, I think in this case, when the lawyers talk, maybe it’s Joe can help educate your legal team or they can help educate Joe. Yeah. Is there a take here or give here that we’re missing because I’ve never had a single vendor turn me down on this and I’ve worked with you candid. Healthy. Obviously they have these, but goto, zoom, like, I have… different technology vendors and I have a baa with all of them. So anyways, yeah, let’s do the one on one with legal? Okay?
Nicole Campbell (19:00) We’ll take that as a takeaway here, but I want to see outside of these like final bullet items. I think we’ve crossed at least three of them off the list. Yeah. Is there anything else outstanding from your side that we need to talk about before we talk about the legal call and then setting up, yeah.
Anu Vora (19:18) I want to talk about timelines. So I understand it’s important for you guys to sign by the end of the quarter and we’re willing and able to do that.
Anu Vora (19:29) Like we have all the terms defined. What this back and forth has not allowed for is any notice to my other credentialing… company. And so I’m… wondering what is there a distinction between date contract is won and signed and date contract is effective? And are we able to set an effective date for may first or something? I.
Nicole Campbell (19:58) guess then like my back question to you because what let’s if you’re saying like may first is when you would be able to roll off your current system, understood that. But I guess it would almost be like that is the best case scenario of us starting implementation, April first because then we can be onboarding and implementing. So you’re not rolling off and then we’re beginning implementation. So what it would hinder the ability for us to start implementation for you. And almost having a month overlap is like pretty normal so that you’re not like we’re able to do the data transfers, do all that process and you haven’t lost access. So giving us April as an overlap kind of makes sense from an implementation standpoint.
Anu Vora (20:41) Got it. And that means that we really in our first year only have 11 months, not 12 months to hit our minimums.
Nicole Campbell (20:51) In terms of once again, like because it’s not you’re starting while we’re doing implementation, the new stuff starts within what like two weeks, Jake. In terms of effectiveness, the only thing we’re using for the digestive like ingesting your data is for that historical information. So for the revalidations for ongoing monitoring. But any new providers we begin value and enter that value within two weeks of implementing medallion.
Jake Shubert (21:17) Yeah. Okay. The points I would add there, Nicole’s right? Is like time to value here is, really fast. It’s more of uploading historical data that takes the eight to 12 weeks. But then additionally to that, obviously, as we talked about, we’ve like scoped your proposal quite conservatively. So even over 11 months, pretty strong chance you guys will hit it if not exceed it. But in the scenario where you guys don’t hit it, you guys are, you know, do less volume than expected. Again, you can still roll over unused spend into year two of the contract. So it wouldn’t be wasted spend there in the first year.
Anu Vora (21:52) I think where I’m struggling is I don’t have much time to make sure the team is… trained and can use it. So what I’d like to do then is, well, I guess my first let’s answer the first question. Let’s say we can’t start implementation on April first because I need some window to like deal with this vendor we’ve worked with for so many years, yeah, zero notice… and any cleanup that has to happen before the import happens. My assumption is date signed and contract won that’s the win for y’all, not necessarily date effective if it’s within a few weeks or a month max.
Jake Shubert (22:36) Yeah, we can check on our side, what our flexibility is there candidly, like I’m not sure and me and Nicole can ask. So, I mean, if that is like a thing that’s possible for us, I totally understand the ask so because I’ve understood.
Anu Vora (22:49) All of this to be like you guys want to win the contract?
Jake Shubert (22:52) Signature date versus effective. And I,
Nicole Campbell (22:54) think for, I think for just for thinking from your side from where you sit normally, thinking of okay, when we go to our board, when we push out dates outside of the quarter, we sign them in, then they’re counting that revenue normally for the next quarter. So instead of like looking into this quarter, so I think there is that piece just sitting in your seat on how you report your earnings to the board that’s the way we’ll report it. So, not that like that is where from our finance team, they might push back because that’s then what we’re going to report to our board.
Anu Vora (23:29) But we wouldn’t be effective until QQ anyway. So it’s like this is April first. We would be starting. We’d be signing for the end of March.
Jake Shubert (23:37) It’s yet transparently like, I mean, we just don’t have the answer if we’re.
Anu Vora (23:42) allowed to, no, no, that’s fine. Just to her point. I was like that makes.
Nicole Campbell (23:45) Sense. It’s just more the reporting sense like we’re reporting the future earnings, we know in 30 days like the billing and.
Anu Vora (23:50) For sure, we all work for somebody, we have to figure out how to get that’s.
Nicole Campbell (23:53) where I’m like, I figure, you know, the rule, you know, how it goes with the report? Yeah.
Anu Vora (23:56) You can’t you work, you can’t really report this as Q1 anyway. So like no matter what date you sign it, the.
Nicole Campbell (24:03) One thing I do want to ensure and I think this is more from your best experience with medallion is with rolling. I wouldn’t want to push the effective date too far out minus I.
Anu Vora (24:12) don’t want to either. I just have so many things I have to do. I have kept this completely under wraps until it’s done. And usually we sign a contract and we have a period until it starts. Okay. So that gives you a chance to announce it, deal with the shock absorption. It’s not I’m announcing it and you have to be on the system in two weeks. Yeah, I’m announcing it and you have to be on the system in six weeks because four weeks from now, the implementation starts in two weeks from then you’re actually going to use it. So it’s just, it’s a lot of change at once for the team. But like this is a very easy thing for me to talk to the team about tomorrow and figure out what that date is. It wouldn’t be later than maybe the end of April or something like, middle to end of April. It’s just, I didn’t imagine it was going to be, we need to start and I have two weeks now to get everything transferred over. That’s pretty uncommon to move like.
Nicole Campbell (25:12) Yeah, it’s more. I think that where we want to make sure we would want, I’d say at least from like a data transfer over just making sure you have time in your system when you start it.
Anu Vora (25:23) Very well, maybe that the current team is like we need to roll off a verifiable and they want us to start tomorrow. Okay? I just until this until I get clarity on the final piece here, which everything else looks good. Contract looks good. SLA, SLA, looks good. Like I’ll get you the final, you know, numbers, but I think you have them on the quantities.
Nicole Campbell (25:45) Yeah, we’ll make those adjustments. So I think that makes sense to get that from you. We can get, the start date after you talk with the team and we’ll come back to you with that adjustment. We’ll go back to the legal team and suggest this call and just we’ll come back to you in terms of scheduling if that works. And then the last piece is we do have the reference call for you that now that we’re kind of like finalized on the contractual. Yeah, yeah, yeah, we can set that up for you tomorrow as well.
Anu Vora (26:13) Yeah.
Jake Shubert (26:14) Yeah, wonderful.
Anu Vora (26:15) I’m.
Nicole Campbell (26:16) like we’re almost there, I think.
Anu Vora (26:17) We really are, I’m sorry?
Nicole Campbell (26:19) Part down. We’ve got the hard part. Yeah, this is easy stuff. It’s.
Anu Vora (26:23) like the little things like the date and, the name of the company, and like the stuff you do at the finish line, I just wanted to make sure because the name.
Nicole Campbell (26:31) Of the company is important, we need to. Yeah. Well, all that stuff is.
Anu Vora (26:34) That stuff that’s why I’m like let me just double check that they’re not expecting me to like do this on Monday, and then, and we’re moving into it. So.
Jake Shubert (26:43) Just just quick procedural things to make sure I have it, right? So, Anu volume wise, core is staying the same monitoring is staying the same caqh, we’re bringing down to take out the interns. We’re bringing that down by about 50 providers. Enrollments. We’re going to increase based on the math you shared. I’d take enrollments to about 500 enrollments, revalidations are going down to 150. And then the same changes are happening in year two. Let me.
Anu Vora (27:10) Look at enrollments. No, no, no, hold on. You said 500?
Jake Shubert (27:13) Yeah, we were at, oh, actually, no, it would be what? 467?
Nicole Campbell (27:17) Yeah, 467 within year one and then the, and,
Jake Shubert (27:20) then, yeah, no.
Anu Vora (27:22) No, no, 450.
Nicole Campbell (27:24) Oh, yeah. Sorry. Yeah.
Jake Shubert (27:26) 450, year one, 467, year two, right? Yeah. OK. Cool. Thank you. All right. So we have that… yeah, we can answer for you on effective dates. And then for the reference call, the folks I spoke with, I will actually let me rephrase that. Do you know what your availability would be for a reference call? So I can share it with them. Ideally you.
Anu Vora (27:45) Guys get the pair list, the pair groupings to me, oh.
Jake Shubert (27:50) Yeah. The pair grouping wise, the sort of tldr on that is, it’s what we thought when we originally scoped. So you guys shared about 113 payers in that list from everything we shared, it would look like it would be about 44 unique enrollments across those payers, there’s a lot of different payers who roll up around a larger body. Obviously, that all depends on like your contracts, as long as you’re contracted to the subplan, it would count as one enrollment.
Anu Vora (28:16) Yeah, but.
Jake Shubert (28:17) Yeah, the overall theory of what you shared is correct. Oh.
Anu Vora (28:20) Hold on that’s. A really important point. You just noted as long as the contract is listed as a subplan, it counts as one enrollment.
Jake Shubert (28:29) Yes, as long as you’re contracted with those subplan entities. So, like in your agreement with I’m trying to pull some of the names like.
Anu Vora (28:37) United if it says optum, or uhc, I don’t know if I have multiple separate agreements with all of these different payers?
Jake Shubert (28:44) You wouldn’t need multiple separate agreements.
Jake Shubert (28:46) That’s the point. The point is that like if you’re doing enrollments with Aetna and that enrollment is getting your providers enrolled with Aetna plan a, Aetna, plan B, Aetna plan C, then we would follow the same process.
Anu Vora (29:00) Yeah, I would really for peace of mind and for everything to be documented like for you to get me that list of 44 and what you think, that maps up to, and then for us to just like for you to send me, that would be really.
Jake Shubert (29:14) Helpful. Yeah, we have that so we can send it. Okay, perfect. Cool.
Anu Vora (29:18) Awesome. Thank you. I just, I thought I heard you differently and I’m like, well, what if they send us a separate contract of their own volition? Yeah.
Jake Shubert (29:25) Yeah. That doesn’t.
Anu Vora (29:26) matter to you. Okay. I’m like crap.
Jake Shubert (29:31) So,
Anu Vora (29:32) okay. Great. That would be great to have that and just set the team’s minds at ease. And then we’re going to try to prioritize certain payers so that we can avoid there being a lot of surprises.
Jake Shubert (29:51) Yep. Makes sense.
Anu Vora (29:53) And higher costs than we anticipated and scoped for, yeah, of course. Yeah.
Jake Shubert (29:58) And then just circling back to the reference call. Are there times on Monday that would be best for you?
Anu Vora (30:04) Could we… Well… would tomorrow at four PM at all be possible? I.
Jake Shubert (30:18) can say that’d be tomorrow the 20 seventh, 20 seventh at four PM eastern, I can reach out to them and ask, are there any backup times on Monday? I can share too, just in case they aren’t free on short notice tomorrow?
Anu Vora (30:41) do two PM eastern?
Jake Shubert (30:45) On Monday? Actually.
Anu Vora (30:47) Let’s do two after any time after two 30? Okay. P. M.
Jake Shubert (30:53) Perfect. Cool. Well, I’ll reach out to them once I have their availability, I’ll just send an email to you and then connect both you guys so you guys can have the call without me and Nicole watching, you know, we.
Anu Vora (31:06) won’t be, I promise, can I ask for one thing that’s a bit wacky for me to ask at this stage? Because we’re still, we’re very much like moving forward, our contract is done. I have one team member who’s heads our HR team who’s very nervous about the amount of work that the HR team is going to have to do when we move to medallion. Is there any way that someone, maybe Jake, it’s you? Maybe it’s someone else could sit down with somebody tomorrow on my team and help explain to them how they would actually go about collecting the info from the new hire and like supplying it to medallion?
Jake Shubert (31:44) Yeah, I’m on pto tomorrow, but we would be happy to meet with them. I guess I… mean, the short answer is there’s gonna be no additional steps than what they’re doing today? Okay? Like we automatically grab the data from caqh, we automatically reach out to providers on your team’s behalf. We can integrate with paylocity. There’s no.
Anu Vora (32:09) Have you integrated with paylocity?
Jake Shubert (32:11) Yes. Like before with other customers? Yeah, we have. Yeah. So like there’s no workflow that verifiable’s able to support that we can’t support. So there’s just.
Anu Vora (32:21) like, I don’t think that’s the concern. I think that I think what they’re looking for is the, this was sort of, the hope here is gain deficiency. And I think that someone needs to sort of reaffirm that message of gain deficiency to my HR team. So recognizing you have probably plans for the rest of your day and you’re on pto tomorrow, even like a loom video or something Jake, like something that you could say here are all the ways in which we would save time. Yeah, I was.
Jake Shubert (32:51) Thinking about, we had a call with Tiffany and Craig. I want to say it was two weeks ago or so where we talked specifically through like provider onboarding and HR based workflows. We can share that kind of recording if that would be.
Anu Vora (33:03) That is perfect. That would be great. Yeah. Okay.
Jake Shubert (33:06) Okay. Let me make a note this.
Anu Vora (33:07) Is why I need a baa so that we can always have these.
Jake Shubert (33:10) Recordings. Let me make a note to share that. And if, for any reason, if your team if that person has more questions or whatever it might be, obviously, let us know we can help out additionally. But it was a pretty comprehensive call. So I think this should be good.
Anu Vora (33:24) Beautiful. Okay, awesome. I like it working smarter. Okay? Thank you both. Appreciate your time.
Jake Shubert (33:36) Thank you yep.
Anu Vora (33:37) Take care. Bye.
Jake Shubert (33:38) Bye. Have a good night, you too.