Transcript
Phone Caller #1 (00:00) thank you for calling metrolina nephrology associates. If this is a true medical emergency, please hang up and dial nine one one. Otherwise, please listen carefully as our options have changed. If you know your party’s four digit extension, please press nine, followed by the four digit extension number. If you are calling from a hospital or physician’s office, press one. If you are calling to schedule or reschedule an appointment, press two. For clinical calls or to speak with a nurse, press three. All other calls, press four. If you are calling for medical records, press one. If you are calling about your statement or need to speak with our business office, press two. All other calls… you have reached metrolina nephrology associates, please listen closely to the following options in order to have your call routed appropriately, press one. If you need to speak with a representative about your bill or have questions about your insurance, press two. If you need to schedule an appointment, press three. If you need to speak to a nurse or leave a message for your doctor, press four. For the medical records department, press five. For all other calls.
Phone Caller #1 (01:33) Hi, you’ve reached metrolina nephrology’s business office. We are assisting another patient at this time. Please leave us a message with your name, date of birth, account number, if you have it, and a good callback number. We will return your call right away. Thank you and have a great day. Bye, bye, record your message at the tone. When you are finished, hang up or press pound for more options.
Jaz Kemp (01:59) Hello. If you could give me a call back, this is Jasmine Kemp calling at six one two eight, eight, nine five, zero six two. I would greatly appreciate it. Thank you. Bye bye.