Transcript
Naomi Denson (00:00) hello? Hi. How are you?
Rich Weissmark (00:04) Good. How’s everybody doing?
Naomi Denson (00:06) Doing good. How’s our superstar… that’s you Kathleen?
Rich Weissmark (00:15) I was about to confirm that for you if you were questioning?
Naomi Denson (00:18) It, you’re hilarious.
Kathleen Reynolds (00:21) I said, I’m so glad it’s Friday eve, yay team.
Naomi Denson (00:26) Yay. We made it. Well, I don’t have much for you today. I just wanted to hop on and see if you had any questions or things to go over with me. Otherwise, I will plan to connect with Lindsay and get some availability set up that works for her schedule so that we can officially hand off implementation.
Kathleen Reynolds (00:53) Well, all righty. Then.
Rich Weissmark (00:58) Is there anything, any loose ends for Naomi or are we feeling good to say goodbye for now?
Kathleen Reynolds (01:07) Well, I mean, we know Naomi can run, but she can’t hide, so.
Naomi Denson (01:11) You know?
Kathleen Reynolds (01:13) No.
Naomi Denson (01:14) I will always be here if anything is needed like later, like when we work out the transfer enrollments or any imports are needed, Lindsay can always reach out to me. She knows that. So, but since we don’t have that right now and we’re still, you know, planning ahead for that, and then the hospital applications, of course, when that does become a need, we’ll work through that again. But for now, there’s no reason for me to keep taking your time every Thursday.
Rich Weissmark (01:44) Yeah. And do we already have a series with Lindsay or are you guys still you?
Naomi Denson (01:49) Don’t you do not. So we will, I’ll connect, I’m going to connect with her because she has another meeting at the same time every Thursday with another customer. So we will need to find a different time that works sure.
Naomi Denson (02:05) So I can send over like a final recap implementation, wrap up email and then include Lindsay and then she can jump in from there, and you guys can coordinate and schedule your cadences with her.
Rich Weissmark (02:20) Okay. And I guess a couple questions since we’re going to end really quickly here is, do we have to do any handoff on like open items that we still haven’t finished with this team? Like the pushing the button on all the caqh thing. I know I’m saying it wrong, but you understand me?
Naomi Denson (02:37) Enabling the caqh management? Yes. So.
Kathleen Reynolds (02:43) So, let’s talk about that, Naomi, if you don’t mind, so we,
Naomi Denson (02:48) did you?
Kathleen Reynolds (02:49) Know we sent our notice to our current vendor and so the last day for them is 420.
Naomi Denson (02:59) So,
Kathleen Reynolds (03:00) that will be the day that they literally send me the last report. I’m going to get on all of the unfinished enrollments, right? They also asked for caqh because they need to, they need to remove their information, right? For the credentialing contact section. So, they were asking what they wanted us to update it to. And I wanted to talk to you about that. What typically happens Naomi for caqh?
Naomi Denson (03:44) So, we will add ourselves as a credentialing contact when we go in to like reattest and review the provider profiles. Okay? Let me see. I can get you the email address and information to use.
Kathleen Reynolds (04:02) Do you want them to put that information in? They don’t.
Naomi Denson (04:09) have to, if they just want to remove it… remove theirs, and then our team will add it as we work through.
Kathleen Reynolds (04:18) Okay. That’s I think I’m more comfortable with that. Just me personally, I’m like I don’t think you should be entering their information. Okay? All right. That’ll work. So, it almost sounds like on 420, we should like flip the switch in medallion for caqh.
Naomi Denson (04:39) And Lindsey can handle that. Okay. Perfect. So, if, you know, it’s is it going to be every provider? Yes… whoever.
Kathleen Reynolds (04:51) hasn’t been done and, we’ve only had what a couple of.
Naomi Denson (04:55) People a handful. So we can, yeah, Lindsay also has the capability to enable all of them at once or if you just you Kathleen, if you want to send me an email and just say, hey, will you turn it on? I’ll turn it on for you. Okay?
Kathleen Reynolds (05:08) Hey, hey.
Rich Weissmark (05:09) One little add on to that. I know Kathleen, you mentioned last week that there may be a couple that never authorized us. Do we have that list? Let?
Kathleen Reynolds (05:17) Me, let me, well, yes, I, I’m going to double check it because I don’t know if any of those providers have termed or not. And then what I will do is I will confirm with symplr that is the list of.
Rich Weissmark (05:31) Providers, look, I mean, if it’s not damaging or harmful, like or if it’s like hard, not hard to undo. Like we could always ask for forgiveness instead of permission. Well.
Kathleen Reynolds (05:40) We could just say it was a global, you know, yeah, request, right? Maybe.
Rich Weissmark (05:46) I just don’t see it as a hyper, I mean, I get yelled at all the time by doctors. So I’m used to it, but I don’t see it as a really sensitive thing. You know, if.
Kathleen Reynolds (05:52) we.
Rich Weissmark (05:54) have to take a, just a broad brush approach and deal with the exceptions a different way. Yeah.
Kathleen Reynolds (05:59) Your call. So, I know we flipped the switch and sorry, I just need to walk through this, but that doesn’t initiate anything for the provider to do.
Naomi Denson (06:12) With the caqh management does, correct. So when we, when you turn it on, it’s going to queue up the requests in the caqh management dashboard under payers?
Kathleen Reynolds (06:24) Yes.
Naomi Denson (06:25) And then it will, it’ll link with the caqh information for their last station date and their next attestation date, like the next time it’s due. The only time that it would trigger the providers to do anything is if the,
Kathleen Reynolds (06:41) it’s outed, if.
Naomi Denson (06:42) the login the username and password that we have is either not there or it’s been changed and doesn’t work. Perfect. If they have not signed the caqh agreement in their profile, okay?
Kathleen Reynolds (06:54) That, I think that’s where I’m going. So… it’s a two step process that we have to do… right? Because technically we should be asking our providers, right to log in and sign the agreements, right?
Naomi Denson (07:15) It’s already there. Okay? If they’ve logged in, chances are they’ve already signed, it is optional. So if they didn’t if they saw it and were like, no, I’m not signing this, I don’t want you touching it, they can skip it, but it’s there because it’s also part of the payer enrollment requirements that they’re already being flagged for. So enabling the caqh management is not what triggers that agreement, right?
Kathleen Reynolds (07:39) I guess what I’m saying is not all of our providers have been invited, right? Right?
Naomi Denson (07:45) Yeah, they won’t get any sort of communication or anything until they’ve been invited. So.
Kathleen Reynolds (07:51) We’ll eventually have that secondary step of having to invite our providers, right?
Rich Weissmark (07:58) Okay.
Kathleen Reynolds (08:00) Rich, when.
Naomi Denson (08:02) do.
Kathleen Reynolds (08:02) we think we should do that piece again, well.
Rich Weissmark (08:07) This kind of time if I mean, I was half listening, let me first confess, right? You know, honesty is the best policy. But if what I’m hearing is, when we mass enable the caqh thing, it’s going to notify people. And if that’s what I’m if I’m following correctly, you and I could get, I could get the list from HR of their, all the physician, other clinician personal and work emails and we could send an email with all of it in BCC to, you know, important notification from phynet, blah, blah, blah, you’re going to receive a, you know, get let’s get whatever detail or a sample of the email, from the medallion team and I can help with that whole process. No problem. Yeah.
Naomi Denson (08:45) So enabling, the caqh management is not going to send them a notification. You have to invite them first. And then they won’t get a notification when it’s turned back on. Unless there’s a task created where we’re missing information or their login information is wrong.
Rich Weissmark (09:01) Okay. So they’ll only get it if there’s an exception, basically, yeah.
Naomi Denson (09:04) If, when they accept the invite, then they’ll get the, any communications about tasks or anything like that. And.
Rich Weissmark (09:11) The invite will be triggered by the, by you Kathleen doing the… I.
Kathleen Reynolds (09:17) Think I, well, it’s two separate things. Caqh won’t send out anything. Unless there’s a few exceptions where they’ll get an email but not really anything from a Dalian systematic system. I.
Rich Weissmark (09:31) Think I’m clear now?
Kathleen Reynolds (09:32) So, now, yeah.
Rich Weissmark (09:34) You and I can work on it, but I will help you 100 percent on the comms and we’ll keep it short and make it so people will actually read it and.
Naomi Denson (09:43) there’s I’m showing 231 providers that have not been invited yet. So we can both send those out too when you’re ready. Correct? Okay. All at once. So you’re not having to go in and click one by one, you know, doing it. Okay? So we can do that, send the invites out. And then they don’t get anything unless there’s a task created, when we enable the caqh management… unless there’s a task for the request that’s blocking us from actually working the profile. OK? Yeah. So.
Kathleen Reynolds (10:14) Realistically flipping the switch for caqh is not going to cause any provider anxiety at all. No, but we have to think about when we’re going to do a full medallion invite on the 200 plus providers that have not been invited to medallion. Yes.
Naomi Denson (10:33) OK. Gotcha. Okay.
Kathleen Reynolds (10:39) I love talking to you guys. That makes me feel better. OK. Well, and I will tell you this, that our current vendor is going to send us a separate caqh username and password report. So, if we have any issues, we also will have that report, we can look at to see if there are differences.
Naomi Denson (11:02) OK. Yeah. And when we task for logins or anything like that, if they’re not there or they’re wrong. Yeah, you can see those, you know. Yeah, as you can see those and, you know, help resolve those. If the provider is not responsive or correct? Yeah, you just can.
Kathleen Reynolds (11:18) Perfect. It’s fantastic. You’re amazing.
Naomi Denson (11:22) You’re amazing.
Kathleen Reynolds (11:24) Let’s see. I had to do some availability tasks today, so I didn’t I guess give everyone access the way I needed to. So I worked on a little bit today. So that is another question when we talk about availability, is it? And I’m sorry for being ignorant. You know, I don’t really work in availability. I just help maintain the roster, the.
Naomi Denson (11:51) You know?
Kathleen Reynolds (11:52) I just do like the maintenance pieces on that stuff. I don’t like literally, you know, do enrollment, right? I’m just making sure we stay in compliance, right?
Naomi Denson (12:03) So,
Kathleen Reynolds (12:04) when we talk about availability and medallions role, is it in, is that role just to do enrollments and re credentialing or whatever happens in availability? Yes.
Naomi Denson (12:18) So, there are certain payers in availability that we have to submit the enrollment to them through availability? Yes. Okay.
Kathleen Reynolds (12:24) Okay. I’m just making sure because I spent almost a whole day having to do all that stuff in availability?
Kathleen Reynolds (12:33) Oh, man. Well, we used to have somebody who did it and not anymore. So, okay, perfect. I just want to understand roles and responsibilities. Got it. Okay. I don’t think I have any other questions. Rich. Do you… he’s not paying attention?
Rich Weissmark (12:53) No, I am not, come on. Oh, ye, of little faith. Come on. I.
Naomi Denson (12:58) Mean, I was fully expecting you to have questions, rich. Yeah.
Rich Weissmark (13:03) Well, today, I’m trying to show, I’m trying to have our last meeting with Naomi with remembering that I don’t have questions for just once and I’m going to save the rest of the stuff for Lindsay like the, you know, like the go live the post, go live operational stuff.
Naomi Denson (13:19) Okay. Sounds perfectly good to me. All right. Well, I will miss you guys. I will miss meeting with you every day. I’ll send a recap email of everything we’ve done and everything that any open items like the invites and the enabling caqh management, and then waiting on the report. Your final report on April.
Kathleen Reynolds (13:41) Well, here’s what I’m going to tell you. I don’t think I’ll be ready to trigger everything on the twentieth. Oh, yeah.
Naomi Denson (13:48) That’s when you’re getting the report, it.
Kathleen Reynolds (13:50) Will be that week though that my intent is to get the enrollments that have been completed and have are in process. So, yes. Okay. My goal is.
Rich Weissmark (14:05) That week. Thank you and Nick for all you’ve done to.
Kathleen Reynolds (14:07) Support. Yes, Nick, God bless you and your.
Naomi Denson (14:09) patients.
Rich Weissmark (14:10) it was great working with you guys. You know, I changed my mind. I do have one question, you know, because, you know, why not? Why not amuse Naomi a little bit relative to your other customers? Have we been more informed or less informed in terms of making this easy?
Naomi Denson (14:30) You get five gold stars from me?
Rich Weissmark (14:32) Oh, that’s Kathleen, let’s be clear. It gets five gold stars. I’m just a background troublemaker, but yes, that’s good to hear. And I think it says a lot about, you know, there’s people in this world that really understand it and all its moving parts. And then there’s a lot of people that manage by what I call HMP hope and prayer. I feel like you and Kathleen understand this stuff at a deep level. It’s pretty cool.
Naomi Denson (14:53) Yes. And Kathleen’s mindset to, I want it done right the first time and I don’t want to go back and forth really helped with.
Kathleen Reynolds (14:59) That… I guess it’s a good thing that, you know, that was instilled in me as a very young age.
Naomi Denson (15:08) Yes, yes. And it’s a goal of mine to instill in my children.
Kathleen Reynolds (15:14) You.
Naomi Denson (15:14) Were right the first time, do it right? The first time and you won’t have any problems?
Kathleen Reynolds (15:20) Yeah, words to live by. It doesn’t always go that way but it’s all right. But you both of you have been a pleasure to work with. Thank you so much. Thank.
Naomi Denson (15:31) you, yes, it’s a pleasure. And don’t be a stranger. You can reach out to me if anything comes up or you have any issues. I don’t tell everyone that, just so you know.
Kathleen Reynolds (15:43) Okay.
Naomi Denson (15:43) Everyone else I say, go to support go.
Rich Weissmark (15:46) To support that’s pretty great.
Kathleen Reynolds (15:48) Thank.
Rich Weissmark (15:49) you so much guys. Thank you. Be well, and stay in touch.
Kathleen Reynolds (15:52) All right. Have a good weekend.
Naomi Denson (15:53) Have a good weekend. Bye.