Transcript
Phone Caller #1 (00:00) welcome to stony brook university hospital, para español, diga, español, o, presione, dos… to speak to a patient, please state patient directory. For all other calls, please state either the name of the department or the first and last name of the person you wish to speak… to reach an operator, please press zero, please hold while I transfer you for assistance, neurology, and neurosurgery. Good afternoon, stony brook university hospital operator. Flo, I’m going to direct your call?
Alex Lawrence (00:36) Hi, I am looking, I hope you’re having a wonderful day. No, I’m catching at the end. I’m trying to send a little gift basket to the chief revenue officer, Brian fullerton, and I was curious if you had that address, or if you could confirm if he does just work at the main hospital?
Phone Caller #1 (00:55) I don’t have that, but let me transfer you over to the main front desk. Hold on one moment. Okay?
Alex Lawrence (01:00) Thank you.
Phone Caller #1 (01:02) Accomplishment in the get with… information does not speak, and how can I help you?
Alex Lawrence (01:08) Hi, how are you doing? I was trying to hopefully send a little gift basket to the chief revenue officer, Brian fullerton, and I just wanted to see if I could confirm an address.
Phone Caller #1 (01:09) I’m okay. How about you?
Alex Lawrence (01:24) Or if he does work at the main hospital or if you had any of that stuff?
Phone Caller #1 (01:28) What is one moment please?
Alex Lawrence (01:37) I imagine he works with like the executive team. So, if there’s maybe an executive office too, or?
Phone Caller #1 (01:52) What is the name of the person that you were trying to send something to?
Alex Lawrence (02:00) Last name is FULLERT o N that’s Brian BRI a N.
Phone Caller #1 (02:11) Okay.
Phone Caller #1 (02:16) Let me see what level this is on. Okay?
Alex Lawrence (02:22) Okay.
Phone Caller #1 (02:22) Of 153 hospitals across New York state. We also excel in five adult specialties, geriatrics, orthopedics, urology, neurology, and neurosurgery and pulmonology, and lung surgery. This prestigious recognition showcases our unwavering dedication to excellence in patient care and reflects the skill, compassion and commitment of our entire team. Thank you for trusting us with your health. Hello? So I have, hi, I’m sorry. So I have,
Alex Lawrence (02:51) hello?
Phone Caller #1 (02:55) Obviously, they’re at this hospital, one on one Nichols road, stony brook university hospital. I can give you the extension, what I have, and maybe you can speak to them directly to see what level, like what area of the hospital they’re on?
Alex Lawrence (03:12) Okay. Yeah. Let’s do that.
Phone Caller #1 (03:13) All right. Do you want me to just transfer you directly?
Alex Lawrence (03:16) And it’s you said one on you said?
Phone Caller #1 (03:18) Yes, it’s one on one.
Alex Lawrence (03:18) Yeah, you said one on one?
Phone Caller #1 (03:20) Nichols.
Alex Lawrence (03:22) oh, Nichols… one on one Nichols?
Phone Caller #1 (03:26) Thank you.
Alex Lawrence (03:28) Perfect.
Phone Caller #1 (03:32) So, it is.
Alex Lawrence (03:33) Awesome.
Phone Caller #1 (03:48) It’s one on one Nichols road, stony brook, New York, one one seven nine four.
Alex Lawrence (03:57) Perfect.
Phone Caller #1 (03:58) Okay. And then I am going to, if you have a I’m going to give you the number… and then I’m going to switch you over. It’s going to be six, three one.
Alex Lawrence (04:07) Okay.
Alex Lawrence (04:11) Perfect.
Phone Caller #1 (04:11) Four, four, four, four… one zero, zero. You can ask them what level of the hospital they are on. I am just going to tell you that the person that is delivering the gift has to make sure that the person picking it up. They have to meet them here at the hospital. Unfortunately, we do not accept anything at our station, so they have to make sure they pick it up directly. Okay?
Alex Lawrence (04:38) Okay. Gotcha. So there’s it wouldn’t be able to get like dropped at the front desk, and then it gets run up. Someone. Okay? That is, that is good to.
Phone Caller #1 (04:47) Yeah, yeah, exactly. Someone has to meet them here because unfortunately, it is your money.
Alex Lawrence (04:52) Okay. That might change the plant.
Phone Caller #1 (04:55) Yeah, it’s your money. We can’t be responsible for it, especially if somebody else is like that’s for me. And then obviously, it’s not for them and they take it.
Alex Lawrence (04:56) Yeah.
Phone Caller #1 (05:04) So, we can’t be responsible for that.
Alex Lawrence (05:05) I completely understand. Yeah, that might, you might not need to transfer me. I was hoping it for it to be a surprise.
Phone Caller #1 (05:13) Oh, okay.
Alex Lawrence (05:15) So, I’ll try to, I’ll try to see if we can get someone else to, we can organize to have them pick it up.
Phone Caller #1 (05:22) Okay.
Alex Lawrence (05:24) Awesome. Okay. Thank you so much though.
Phone Caller #1 (05:26) You’re welcome. Have a great day.
Alex Lawrence (05:29) You too. Bye.