Transcript
Phone Caller #1 (00:00) thank you for calling cape fear valley health. If this is an emergency, please hang up and call nine one one, please note that calls may be monitored or recorded for training and quality assurance purposes. Please select from the following menu options to reach the emergency department. Press two. For patient billing questions. Press three. Please note. Patient financial services is open Monday through Friday from eight a. M till five P. M, closed on Saturday, Sunday and holidays for medical records, press four. For the radiology department, please press five. For the lab, press six for physician referrals or to speak to a nurse about a general medical question. Press seven to reach the operator. Please press zero. Now, thank you for calling cape fear valley health. Please hold for the next available operator… doctor, pay your bill, contact us and more, visit capefearvalley. Com. Thank you for your patient, cape fear valley health. I may help.
Alex Lawrence (01:11) Hi, how are you doing today? I was hoping to send a little gift basket to somebody and I was hoping that I might be able to confirm if they work at like the main address, or if you potentially have an address listed.
Phone Caller #1 (01:30) For an employee?
Alex Lawrence (01:32) Yeah, he’s in, he’s the VP of revenue cycle, his name’s art fizer.
Phone Caller #1 (01:38) I wouldn’t have that information, sir. You’d have to go through human resources.
Alex Lawrence (01:42) Oh, are you able to transfer me that way then?
Phone Caller #1 (01:45) Yeah, but they’ve gone for the day they left at five.
Alex Lawrence (01:49) Gotcha. Okay. Good to know.
Phone Caller #1 (01:51) If you wanted to try back tomorrow, they’re there from seven a. M to five P. M.
Alex Lawrence (01:57) Okay. Sounds good. I will do that.
Phone Caller #1 (01:58) Okay. All right, sir.
Alex Lawrence (01:59) All right. Bye.