Transcript
Phone Caller #1 (00:00) thank you for calling neurabilities healthcare. Please listen carefully as our menu options have recently changed. If this is an emergency, or if you or your child is a harm to self or others, please hang up and dial nine one, one. If you know your party’s extension, please press zero for office locations, business hours, accessing your patient portal, or to request a new appointment. Please visit our website at neurabilities. Com. If you would like to schedule a medical appointment, please press one. If you would like to inquire about Aba services, please press two. If you are a doctor or calling from a hospital or pharmacy, please press three. For clinical questions and concerns including prescription refills, medical records or form completion, please press four to speak with a member of our billing team, please press five. For human resources. Please press six. For our compliance officer, please press seven. For all other questions, please press eight.
Phone Caller #1 (01:11) Your call may be recorded or transcribed by us or our service providers for system and quality training. Neurabilities. How can I help you?
Kirsten Neville (01:19) Hi. Can I talk to someone at the king of prussia location?
Phone Caller #1 (01:25) That would be me?
Kirsten Neville (01:26) Oh, hi. Good morning. I’m calling because I had sent over cookies the other day and I just wanted to know if they made it to your office?
Phone Caller #1 (01:44) Are you talking about the king of prussia office in tenten, west eighth avenue?
Kirsten Neville (01:51) One, 70 north Henderson road.
Phone Caller #1 (01:54) So, okay. So you’re talking about the Aba center? If I can get you over there?
Kirsten Neville (02:04) Is that, are there? I think I was told that Andrew holstein works out of that office.
Phone Caller #1 (02:13) That I’m not 100 percent. This is the medical side.
Phone Caller #1 (02:23) So, I can get you over to the Aba side.
Kirsten Neville (02:23) Okay. I’m worried… is there a direct line just for my own reference? Before you transfer me?
Phone Caller #1 (02:34) Let me see.
Kirsten Neville (02:39) Just because sometimes with the transfer, like no one’s there, and then I have no way of calling back.
Phone Caller #1 (03:02) I do not have a direct line to them.
Kirsten Neville (03:07) Okay.
Phone Caller #1 (03:08) Like an internal transfer.
Kirsten Neville (03:11) Okay. Then that’s fine. Thank you so much.
Phone Caller #1 (03:15) I’ll send you over.
Kirsten Neville (03:35) Hello, are you there?
Phone Caller #1 (03:36) Give me one moment.
Kirsten Neville (03:38) Oh, okay. Sorry.
Phone Caller #1 (03:59) Our care coordinators are all currently assisting other patients, but your call is important to us. Please leave a message with your name, zip code of residence, and a callback number. We will return your call as soon. As possible. If you are a parent of an existing Aba patient calling to speak with a practice manager, please refer to your parent manual for the specific clinic phone number.
Phone Caller #1 (04:21) Thank you for your patience. We look forward to speaking with you. When you finish recording, you may hang up or press one for more options.
Kirsten Neville (04:30) Hi, good morning. I’m calling because I had sent over some cookies to the office and I just wanted to make sure they arrived. Could you please call me back and let me know my personal cell phone number is four, one two five, nine, six, two, four, eight, six. And my name is Kirsten Neville. Thank you so much. Bye.