Transcript
Nicole Hillis (00:00) hey, Dreama.
Naomi Denson (00:03) Hey, Naomi. Glad you were able to jump on. I wasn’t sure if you would. It’s a little bit early. It’s not, I don’t love it. What time zone are you in?
Dreama Hembree (00:13) I’m Arizona. So it’s seven.
Naomi Denson (00:16) Here. Oh, okay. Let’s see. All right. Did you see the email yesterday or you weren’t on it? No. They just wanted to talk through the village providers next steps. So probably need to see if we’re ready for them to start PE, but I have some questions about the group profiles that they probably need to address first.
Dreama Hembree (00:37) Okay. I did talk to, I called gabby gab, I think she goes by gab, Gabriela.
Naomi Denson (00:43) Yeah. And,
Dreama Hembree (00:45) she, we talked through, the payer scoping spreadsheet. She had some questions on how to link, the rosters and all of that. So, I think I still have some questions. We’re just using villagemd’s payer list and contracts until the end of the year, right? So I don’t need to, yes. Okay. So that’s going to change when revere goes on their own contracts and we’re going to do completely new enrollments. Is that correct?
Naomi Denson (01:13) I think they’re just keeping them on, their current processes through the end of the year. For right now, revere bought the tax id from like acquired it from them. They’re just not making any, like they’ve already made all of the ownership changes and everything, but the village providers, they’re kept sticking with their processes and their contracts until they add it to their. So eventually they’ll add the providers to their revere contract.
Dreama Hembree (01:38) Okay. So they’ll all of the village will move over to revere. Yes. Okay. Yeah.
Naomi Denson (01:48) Nicole’s here. Let me let her in. Okay. Hi, Nicole. How are you? Good, good morning. How are you? Oh good. I’m not the only one rocking this.
Nicole Hillis (02:05) Is it, this is all, this is what you get?
Naomi Denson (02:07) This is all you’re getting today? Anybody that’s right? It’s been a week.
Nicole Hillis (02:12) Happy. Yes.
Naomi Denson (02:13) Happy. I also have Dreama on the call. She’s the engagement manager for revere. So she’s the operational partner. It’s very early for her. Yeah, I’m sorry, but she’s going to be after implementation. She’ll be the dedicated operational partner for revere and she’s overseeing all of the payor processes. And like anything that’s needed on that side. Okay? I don’t know, is Barrett joining?
Nicole Hillis (02:41) I think so. Yeah.
Naomi Denson (02:43) I think so. Okay. He’s not here quite.
Nicole Hillis (02:44) Yet. Okay. Well, I think kind of, I don’t know if he has just kind of some other questions, but I think what basically kind of connected me with him to set this up is that with the… villagemd providers, that is part of kind of like our first bucket of doing the PE for them. I know that we were waiting on the.
Naomi Denson (03:12) I guess the groups, yeah, all the transitions from over there, yeah.
Nicole Hillis (03:17) So, and then I was just told by, I was told by my director that no continued business as usual. You’re going to send them the PE forms like via DocuSign? We’re not ready yet. Ooh. Okay. So I was like, but I thought we were, that’s the way that we were going like that was going to be our first group.
Dreama Hembree (03:38) So,
Nicole Hillis (03:38) I’m just really confused in there.
Naomi Denson (03:40) Okay. Who’s your director?
Nicole Hillis (03:44) Gab, Suarez?
Naomi Denson (03:45) Okay. Yeah. I don’t know. Dreama. You’ve talked to gab, I.
Dreama Hembree (03:52) Did I had a phone call with her a couple of days ago? And we talked through, the payr scoping form and just how to link the rosters and kind.
Naomi Denson (04:01) Of for village or, for revere. Okay. Yeah. So village and their other instance, they already had processes and everything outlined for the team that we were just going to transfer over the questions that I had for you before we could really go live is. So all of the, we were waiting for the group profiles, the practices and all the existing enrollments and all of that to be transferred over from the village instance, which is done. But the way that their group profiles are set up is dba vmd primary. I know that you guys took ownership of their tax id. So I don’t know, is there going to be updated dbas, updated, W nines and financial forms. So all of that before we could start work would need to be completed and updated in the group profile to match the current ownership makes.
Nicole Hillis (04:49) Sense. And who is that information pending from?
Naomi Denson (04:54) This was just something that I was going to discuss with you and Barrett this morning. Oh, okay. I actually, before Barrett emailed me yesterday, I was actually working on an email to you guys to follow up from our weekly call. Sure, sure the call on Monday. Okay. So I was looking in here and I was like, let’s come over. How are they set up? And when I saw the dba right there, I was like, okay… sorry, my dog is trying to eat me there’s. Barrett, that’s.
Nicole Hillis (05:20) okay. Yeah, no worries. Hey.
Naomi Denson (05:22) Leave me alone. Come here.
Nicole Hillis (05:24) We, you know, I had also just wanted to make sure like, you know, I, my worry that when gab was kind of, I also got pulled into this very late and I, you know, should have been probably involved in the beginning, but is I’m not, I don’t want to send the villagemd providers forms and DocuSign, if it’s just the matter of just waiting, like if we know a few days, it just takes a few days for them to be able to move forward with medallion… right? And she was like, no, just go ahead and like I’ll send you, the payr form so that you can upload it in DocuSign. I’m like, I don’t want to do that. Like, I don’t think that’s the way we should we.
Naomi Denson (06:08) Should go. And I can’t remember, I don’t think gab, did, I don’t think she joined our weekly call this week or I can’t remember if she joined late? Yeah, we didn’t really discuss much on that. We can do this. Once again. Let me put my dog up before he literally bites my arm off, hey?
BarretPickering (06:28) Sorry, I was late these zoom meetings. I’ve always struggled because they don’t alert me that they’ve started, oh,
Nicole Hillis (06:34) yeah. So I.
BarretPickering (06:35) was clearly working on something else and realized it was seven minutes past the time.
Dreama Hembree (06:40) Yeah, I missed that with teams. Where you got that little.
Nicole Hillis (06:42) Audio.
Dreama Hembree (06:44) notification that somebody kicked off the call.
BarretPickering (06:47) Well, I always see that little blue notification knowing I need to look away from what I’m doing.
Nicole Hillis (06:55) Dreama, where are you located? Are you on the west coast? I’m.
Dreama Hembree (06:58) in Phoenix, yes.
Nicole Hillis (07:00) Oh, okay. All right. So, are you two or three hours behind?
Naomi Denson (07:02) Where are you?
Nicole Hillis (07:03) I’m in Massachusetts?
Dreama Hembree (07:06) I’m three hours behind you guys. So it’s seven a.
Nicole Hillis (07:08) M here. Oh God.
Dreama Hembree (07:12) No, it’s okay. It’s okay. I think I was missed being added to some of the calls. So I was like, I really need to catch up on what’s going on. So, no, I.
Nicole Hillis (07:21) don’t mind. It’s lovely to meet you.
Dreama Hembree (07:22) Yes, you too. I look forward to working with you.
Nicole Hillis (07:25) Yes, definitely.
Naomi Denson (07:26) Sorry about that, guys. He gets very angry if he doesn’t get his paper plate with peanut butter every morning that’s right? It’s the only way I get him to leave me alone. Okay? Where did we leave off?
Nicole Hillis (07:39) The forms?
Naomi Denson (07:43) Your waiting?
Nicole Hillis (07:46) Dba?
Naomi Denson (07:48) Yeah. So in the group profiles, since these were transferred directly from village, this still has all of their information in it, and likely the practice profiles too. I don’t know like the practice profiles will have like or well, they should have practice phone number, practice email, all of that. It doesn’t look like those were, let me see. Looks like minimum data was pulled over for that. So, I’ll have to check with Greg to see… we look in the village. Okay. Yeah, I don’t know if you guys are using like you’re using the same locations and practice admins and everything on the village side or is it changing… in any capacity?
BarretPickering (08:37) What, what was the question? Sorry, in?
Naomi Denson (08:39) The practice location profiles, like they’re asking for like a practice phone number, practice manager, practice email contact? Okay?
BarretPickering (08:50) They’re they’re gonna be the same phone numbers… and same practice managers? What was the last category there? Address will be the same? Yeah.
Naomi Denson (09:03) Just operational info, hours of operation.
BarretPickering (09:06) Yeah. All of that’s gonna stay the same.
Naomi Denson (09:08) Okay. Let me, let me check with Greg because I see like their practice profiles for the most part are like in the 70 Ish percentage complete. So, I’ll have to check with Greg on why majority, like why this stuff didn’t come over. Okay? If, yeah, let me check with Greg on that. But the group profile like the W nines and things like, that we would need to process enrollments. Those need to be updated to reflect the revere side and not village anymore. And like the ownership, I know you guys said you already transferred all the ownership over with the payers?
Nicole Hillis (09:42) Right. I don’t know.
Naomi Denson (09:45) I think that’s I think that’s what I was told is that you guys had already transferred the ownership and confirmed that was updated with the payers at the group level, at the tax id level, I guess.
BarretPickering (09:58) Yeah. So that I believe that would have been done, that would have been done during the transaction. I.
Naomi Denson (10:04) Believe. Yeah. Okay. And then did you start, did you invite the village providers that you added the handful of?
Nicole Hillis (10:13) No. So, the reason why is because like I sent them like their welcome emails, like what to expect for their onboarding. And I just noted in my welcome email, you know, we’re in the process of transitioning like our payer enrollment with medallion. I’ll send follow up, you know, instructions. So, you know, like what and when to receive it. And the reason why I was just kind of like it is just kind of letting them know introducing myself and also obtaining some documents in the meantime and what to prepare for. But I didn’t invite them yet because I was waiting on the green light, like we are ready to go. And if it was, if there was going to be like a week or two delay, I didn’t want to. I just wanted to make sure that the communication was what it should be. And then gab told me no, you’re actually going to be sending them the packets and you’ll have to upload them to. And I’m like wait, I didn’t that was not the goal. So that’s where the confusion is. And that’s why I didn’t invite them to start that. If that’s not what we’re doing right now?
Naomi Denson (11:24) Yeah, that wasn’t I don’t recall that being discussed in our call this week, our larger call this week about holding off, it was more of when can we and connect with Nicole? And they said Dalton?
Nicole Hillis (11:38) Yeah, because I have 11, I have 11 providers and, you know, she had just mentioned, she said, you know, obtain all, you know, continue business as usual and all of the forms, whatever you receive. If medallion then picks up where you left off, they’ll just pick up where you left off, whether or not it’s submitting payer forms or whatever. And I’m like, I don’t agree with that.
Naomi Denson (12:05) So like you guys still working them, submitting them to the payers and then transferring them to us to take over like follow up and all of that, right?
Nicole Hillis (12:13) But I don’t even have payer forms for the villagemd providers because I don’t obviously know who their payer contracts and stuff are for. Yeah. So those are all.
Naomi Denson (12:23) Those will all be in here now. You can see them. So like their group enrollments here, payers enrollments, this is all of their existing enrollments. We can’t see your screen. Well, that would help, wouldn’t it. Sorry. Thank you. So payers enrollments. So I toggled to group here. So these are all of their existing group enrollments. Okay? As they were in the other instance. Okay. So, Dreama, I don’t know if we update the group name, will this automatically update if they update to the revere, like if they put dba revere or whatever the dba is going to be? I assume that would change on the existing enrollment information. So there’s no confusion with the operations team, I would assume. So I would probably want to ask Greg to make sure. Yeah. Okay. But yeah, you can see all of the payers and existing enrollments that they have in place. So it’ll show you the group, the payer name, which practice locations are linked to it, lines of business, the effective date of the original contract. Okay? And then provider ids, if they have them or provided them to us.
BarretPickering (13:47) So question here. Sorry. And I was unavailable this week. Sorry about that. I was in a conference room doing other things. So if we invite the providers, y’all, can immediately start enrolling them or slash credentialing. Is that what I’m hearing?
Naomi Denson (14:08) Stop saying credentialing Barrett.
BarretPickering (14:11) Enrolling?
Naomi Denson (14:13) We’ve had this conversation.
Nicole Hillis (14:15) You’ll get it, Barrett, you’ll get it.
Naomi Denson (14:17) I know it’s hard. It’s a hard habit with.
BarretPickering (14:19) The direct.
Naomi Denson (14:19) Enrollments. So we would just need the group and practice profiles updated to reflect the correct legal information for revere instead of village checking with Greg to see about the additional practice information that didn’t come over to see why that happened and if there was a reason for it.
BarretPickering (14:37) Okay. But.
Naomi Denson (14:39) As long as the providers are invited, they’ve completed their profiles, signed their agreements. There’s no reason that we couldn’t in my opinion Dreama, do you have any call outs? No, as long as everything has been, yes, as long as we’ve got the policies and everything in place, it would be not for your revere providers only for the village right now, with the payer processes that we have in place, right? Yeah, as long as the group and practice profiles are complete, we have all of the requirements filled out. And then the providers are invited and complete their piece. All I need from you is to know how many providers and how many payers we’re starting with, so that we can give a volume to the team and give our PE ops team like a heads up on what the situation is they were with village. They’re transferring over. We’re using village sops for revere for these payers to start with, there’s going to be 40 requests to start with. That way we can give them like a good lead heads up and prepare them for this… unique situation.
BarretPickering (15:40) Okay. Follow up question to that. Yeah, existing providers in village. Do we have like a one pager of what we can send out of like you need to get on and consent or whatever the hell they need to do? So they, we,
Naomi Denson (15:57) already sent out the existing or that all the existing providers that were transferred? We already sent their invites out to them. So they would have gotten the standard invitation. Not that part, not that part.
BarretPickering (16:11) Well, like just what they need to do now that they have that invite and we can communicate what to do with it.
Naomi Denson (16:17) Yeah.
Nicole Hillis (16:17) Because no one communicated what?
Naomi Denson (16:19) They.
Nicole Hillis (16:20) were receiving. And so they’re just really confused. And so I asked yesterday, did anyone communicate to the providers or practice managers that they were receiving this email from medallion and what the purpose of it was? No?
Naomi Denson (16:33) So, let’s see. I have this that I shared yesterday at the beginning of the implementation. Hold on.
BarretPickering (16:43) Hold on.
Naomi Denson (16:46) This is a template that we provide to you guys as just like a starting point. It’s an announcement so you guys can modify this or edit it. Oh perfect. Go directly to them. So basically, they’re going to need to accept the invite. It’s going to be an entirely separate profile, a new login. They’ll use their revere email instead of their village email to log in. They still have to make sure their profiles are complete from what wasn’t transferred over, and then sign their agreements for any work to continue with them as needed. Let me… put this in. I’m going to drop this link in here for you in the zoom chat.
BarretPickering (17:29) Thank you, Naomi. Sorry, I know we is.
Naomi Denson (17:32) That what you were looking for?
Nicole Hillis (17:38) Yes. And.
Naomi Denson (17:40) You have access, so you can edit this to however you want you.
Nicole Hillis (17:44) Know, and also just letting their practice managers know so that the practice managers can say, hey, just by the way, what to expect. Because I think most of the providers that received the medallion invite, I can.
BarretPickering (17:58) Help with the practice manager part.
Nicole Hillis (18:00) Okay. Cool. Is that it went to spam. And so we just like I would usually, you know, include, you know, please check your spam folder as well. Yeah. And just to make sure that they all are completing it and the reason why they’re completing it because they are existing already in medallion and they’re getting this invite because they are going.
Naomi Denson (18:23) To.
Nicole Hillis (18:23) be recognized under revere, right? You know? So like, why do I have to do this twice?
Naomi Denson (18:28) But yeah, just make sure you elaborate that they’re no longer going into the village unless they still work for a village in some capacity outside of Arizona. Maybe, yeah, if that is the case or you just took all of their providers, no matter what I don’t know. But yeah, you can take this as a starting point and send that out to your providers. Okay.
Nicole Hillis (18:51) And so when they got like the invite email, what this, the provider announcement email was, that included in their email or this is?
Naomi Denson (19:00) Kind of what you, we share this with you all so that you can proactively communicate with the provider so that when they get the medallion invite, they’re not like what’s medallion, what is this? Ignore this is spam report?
Nicole Hillis (19:11) Did you give this to us by chance?
Naomi Denson (19:14) It was sent? This was sent over after the initial implementation kickoff, but I just dropped the link in the zoom chat for you. Okay, perfect. Yeah.
BarretPickering (19:25) Nicole, if you’ll just grab it out of the chat and then I can help get the proper comms over to like our Arizona village director and we can that.
Nicole Hillis (19:35) Is great. Oh, I might be blocked. Oh, no, I got it. Perfect. Yay.
BarretPickering (19:40) Just make sure you’re familiar because when they come back to me with questions, I’m going to just point at Nicole, but I will help facilitate these comms here.
Naomi Denson (19:48) Perfect. Yeah. So I think next steps is review the group profiles, update to the correct dba information, legal information.
Naomi Denson (19:58) One other thing in the group profiles that you should look at if it has changed is group officials. So we need to add those in here. If there’s any medicare who’s the authorized official on the medicare, who would be contract signers, ownership, things like that with the group officials. We need first name, last name, official, type title and then email.
BarretPickering (20:23) Will you put that the legal part plus that and then email real quick? Sorry, I know that’s a real pain the.
Nicole Hillis (20:30) Legal.
Naomi Denson (20:30) Part.
BarretPickering (20:31) Well, that plus the steps here on the group official, because I’m going to have to ask who is going to be the group official. Yeah, yes, I will. And then I also need to figure out what the legal entity is.
Naomi Denson (20:50) Yeah. We need to get that W9 that’ll probably the W9 will probably help a lot with the, in the irs letters and then it’s also going to require an org structure. Okay? So if you guys have that for what it currently is, that will probably help with some of those questions too.
BarretPickering (21:07) God, Naomi, you ask for a lot here?
Naomi Denson (21:11) I’m sorry. Well, this is just a taste of what’s going to come when we load all of revere’s groups in. Yeah. So it’s good practice for you Barrett.
Nicole Hillis (21:20) That’s right practice makes perfect. Barrett.
Naomi Denson (21:23) That’s why we say put as much information as possible on the data import template. So you don’t have to do as much manual stuff later. The documents will always be loaded manually. But majority of this can be loaded through the import template. Yeah. So, okay.
Nicole Hillis (21:38) And can I ask kind of just a random question? And I’m sure it was explained just before during the implementation. So follow up when with your credentialing… team, when they’re enrolling with the enrollment team, when they are enrolling and working on PE for providers? Are they also just kind of doing the same follow up that typically we would do? I mean, contacting the payers submitting, like what is their process different from possibly ours? Do you, do you know with?
Naomi Denson (22:14) Our pay enrollment team? So when you submit an initial request, it’s going to go to our intake team which will review the profiles for all the requirements. Yeah. And it goes to our pay enrollment team. They’re going to submit it based off of the, either our internal payer directory or the project plan that dream is working on building like for revere, or that village already has in place. So it could be via portal via an Loi, PDF application. So once that’s submitted, they’ll put a note on the request line that says, this is how we submitted it. This is when we submitted it here’s. Copies of the applications. And then from there, they follow up every two weeks.
Naomi Denson (22:50) Okay? Via whatever in the portal via phone call, email, whatever. And then you’ll see a note. We followed up today. We called this number. We spoke to this person. We got this reference number. This is what they told us or if it’s an email, we emailed and reached out. When they email back. They’ll put an updated note that says here’s, what they said here’s, a copy of the email and they follow up every two weeks until we reach that par status at which they’ll follow up on their final follow up confirming. Are they a network which lines of business were approved, which tax locations are linked?
Naomi Denson (23:24) Are they connected to the correct tax id? Blah blah blah. And then upload any welcome letters or confirmations that we have to the enrollment to close it out. Okay?
Nicole Hillis (23:33) And do the providers have do like, I know that they can see like what their payor status is and so forth. When they log into their account, right? Are they also able to see like when like follow ups and stuff are made or is that something that I would reach out to you or I can view on?
Naomi Denson (23:52) The provider, you can, admins, can view, you can see that. Okay. And I can let me show you something really quick. Let me switch this switch gears real quick. Okay?
Naomi Denson (24:20) Okay. So in our demo, org on a payor enrollment request line, you’re going to see all of the requests here. You can search by payor by provider, whatever the case may be. Yep, as they’re submitting, you’re going to see all of the notes will be in this field here. Oh, okay. So you can see them here. Okay? If you ever are looking at notes, reviewing notes and you have a question or maybe the payor sent something to you and not to us like a welcome letter or a request of some kind, you can go into that specific request and click get support. When you click get support, it’s going to give you options to either request a hold request, a cancellation, provide an update request, an update or other that’s going to put your question, your request, your update and connect it directly to the line, send it to our support team so they can escalate it or respond to it, make sure that it’s seen. Okay? And then there’s a historical tracking. Okay? So you can always say, hey, and then once you’ve started submitting tickets, you’ll have a platform within our help center that is like a ticket portal. So you can see all historical tickets and things like that or open tickets, whatever. And Barrett, there was somebody that just walked behind you in your office and I saw it out of the corner of my eye and I thought there was somebody behind me. It just scared me so bad. Somebody somebody.
BarretPickering (25:49) Just asked me that yesterday if this was a green screen, that was me, I was like, is.
Naomi Denson (25:54) that real or?
Nicole Hillis (25:55) Is that I?
Naomi Denson (25:56) Just almost stopped breathing because I just saw it like, and my brain didn’t catch up to that. I was looking at your screen and I thought there was somebody behind me.
Nicole Hillis (26:06) It was too early.
Naomi Denson (26:08) You have full visibility into the statuses, the progress, the follow ups. Okay? Anything that was submitted? So the application itself, the forms that were submitted with the application, anything that was attached to the application, it’ll all be uploaded in the note here. So you can see it.
Nicole Hillis (26:24) Okay. And, you know, what is usually like, I guess a turnaround on, you know, like if I submit like a, get support like the status on something, right? I don’t know like what’s a general turnaround? It can.
Naomi Denson (26:41) Vary depending on the request, you know, is it an hour? Is it like?
Nicole Hillis (26:43) You know, it can.
Naomi Denson (26:44) Vary depending on the request maybe, and if support can handle it, they can handle most things, but there are some things that they have to escalate to like Dreama or the operations team itself to look into.
Naomi Denson (26:57) Okay? But generally support will respond within, you know, within a couple of minutes to a couple of hours depending on the time of day that you send it. And if you’re working on, you know, if you’re working on Easter Sunday, they’re not going to answer you right away… but there are hours of operation that are, I’m.
Nicole Hillis (27:17) working Easter Sunday, okay. And,
Naomi Denson (27:18) then Friday through Friday, seven to six excluding holidays.
BarretPickering (27:24) I’m going to have a direct line to you Naomi yell at you on Easter Sunday?
Nicole Hillis (27:29) I had,
Naomi Denson (27:31) another customer ask me if I could send her my phone number, and I was like, absolutely not, you handled that.
Nicole Hillis (27:36) So, well, I was like,
Naomi Denson (27:37) I’m taking a page out of that book. Yeah, I’ve seen other people in medallion that are in the same capacity, give out their phone number and it, they were texting them at nine o’clock at night and blowing them up. And I was like, I don’t I was like, you’re going to just have to change your number?
Nicole Hillis (27:55) Yeah, you’re going to have to do it. Yeah, I’ve.
Naomi Denson (27:56) had the same numbers for 20 years. I’m not changing my phone number because I accidentally gave it to the wrong person. But Barry, you can always reach me via email… you.
BarretPickering (28:06) Know, I don’t hesitate.
Naomi Denson (28:07) Or you can do what other customers do and stalk me on LinkedIn? Oh,
Nicole Hillis (28:11) wow.
Naomi Denson (28:12) Okay. Oh, yeah.
Nicole Hillis (28:15) And when support has responded to the question that I’ve submitted, do I have to go back into that provider’s profile to look to see? Or do I get a notifications thing that I can kind of look like. Looks like there’s like that little bell? Like the alerts, does that, is that something that I would look at if they responded or do I have to actually go back into that provider’s profile to see if I got my question answered?
Naomi Denson (28:43) So, they’ll you should be able to see all of the like historical messages and tickets and things in, oh, perfect. So you’ll see it all here. Okay? I.
Nicole Hillis (28:56) wasn’t sure if it was like how to go in the profile and then like,
Naomi Denson (28:59) no, and you’ll get it. You should get, I think you get an email notification when they respond to. Oh, okay.
Nicole Hillis (29:06) Cool. Okay.
Naomi Denson (29:07) So, yeah, you should. And then when you’re logged in, so, if you’re logged in as an admin, once you start actually submitting tickets, yeah, you go to support while you’re logged into medallion, if you go to support medallion, co, it’s basically this help center and a website form. Okay, there will be like a different like a box at the top of the screen that says my ticket portal or something like that, and they’ll all be in there too. So you can see all the historic that have been closed and any that are in progress, and see all of the responses and replies from there. Oh.
Nicole Hillis (29:39) Great. Okay. I’m.
Naomi Denson (29:41) not cool enough to have access to one of those. I’ve asked, I’m like, can I have a ticket portal? Because I need to check my tickets too? Yeah. But I’m just so used to doing things.
Nicole Hillis (29:52) manually. So, you know, I just want to make sure obviously, this is.
Naomi Denson (29:55) Just, yeah. And you can always go in and check that way. You can always do it that way but I just want to, for the support team response to, you can check it through the support center, through your messages history or back on the line. Okay? And you can see, did they make this change? Did they do this update already? And if not, you can follow up and say, hey, just checking in on this, whatever the case may be, if the support team reached out and said, hey, we’ve resolved this, you know, whatever, and then you go in and say it’s not done. And then you can go back and be like, hey, I’m checking in but, okay, 99 percent of the time, they’re pretty good about. Okay?
Nicole Hillis (30:33) And when.
Naomi Denson (30:34) they respond when?
Nicole Hillis (30:36) I am like the traditional and basic like supporting documents, license Dea, you know, Coi, board, cert, et cetera, ecfmg. When I gather that those documents, if I gather from a provider or if the provider uploads it to their profile, I… guess, who, how do you, how does the PE team know what’s required when they submit to the payers? Like who started that checklist?
Naomi Denson (31:12) Of, so we have, a payer research team. Oh, great. Okay. That has, that has… like they’re like, we know that, very thoroughly the payers done their research, they built. We have an internal directory. Okay, great for our teams to reference that. Okay. And then when they submit a request, I don’t know if you can see it well, when they submit a request on our end, it, they have like a section here that says requirements prerequisites like, okay, things to include like they, they’re guided on the things to include and what they should pull. Okay? As well as, you know, most payers will have it on the cover sheet of the application or in the portal. Yeah, like you can’t move forward until you upload this or, okay, whatever the case may be. But we have internal payer processes for each provider type. Wonderful. You know, service type, medical, behavioral… cool. And then, so, and it does vary very specifically by profession type and specialty and things like that. So, it is very nuanced. So, if you had an MD in here, that was a psychiatrist, not saying but, or an NP, that was a family practice, they would have very different requirements in their profile on what we need. So, it does fluctuate. Okay, in that sense too. So, okay. I wasn’t sure if it was like, okay.
Nicole Hillis (32:32) I wasn’t sure if it was like we’re you know, here’s who we need to have our providers enrolled with. And here’s, who we here’s what we think the required documents are no?
Naomi Denson (32:44) We have all of that documented internally as well.
Nicole Hillis (32:48) Wonderful. Of course, you do that’s great. Okay.
Naomi Denson (32:53) Now, if there is something that is specific, like you have it in your agreement that when you submit, you have to submit this specific form that’s not part of the standard enrollment that’s something we need to know about or if they require you to submit some special certification or something that isn’t a standard requirement for a provider enrollment, then that’s something that, you would let us know about, right?
Nicole Hillis (33:19) Probably not.
Naomi Denson (33:20) And that’s part of what dream is doing with gab is scoping all of that. Okay? All right.
Nicole Hillis (33:26) That’s awesome. Okay, great. Okay. So, Barrett has kind of a to do list?
Naomi Denson (33:34) Right. Barrett, every time we talk Barrett. I’m sorry, I’m always giving you stuff to do. And I have a to do list. I’m, checking in with Greg on the practice profiles so that we can try to get some of that, more of that moved over.
Nicole Hillis (33:46) But in the meantime, like I have you’re.
Naomi Denson (33:48) on mute Barrett?
Nicole Hillis (33:50) 11 villagemd providers. But also what’s the earliest that I should send an invite to a provider? Like we have two that aren’t starting until like August and September? Is that on us to wait to send the invite?
Naomi Denson (34:07) You can go ahead and send the invite and have them complete their profile. It’s just a matter of, oh, okay. We don’t do any work on behalf of a provider until you request it in medallion specifically, until I request it. So revere will come in and they will say we need this payer, this provider enrolled with these payers, and you’ll submit requests through the platform like we walked through last time. Yes.
Nicole Hillis (34:28) Yes. Okay. So it’s like it’s still, I’m the holder or revere’s the holder on when we tell you to.
Naomi Denson (34:34) Go ahead when you tell us, yes, when you say we need this work done, but just inviting the provider and having them do that is not going to kick anything off.
Nicole Hillis (34:41) Okay, great.
Naomi Denson (34:42) Okay. Other than inviting them and having them sign their agreement so that they’re ready to go.
Nicole Hillis (34:47) Gotcha. Okay. That’s really good to know.
Naomi Denson (34:49) One thing to watch out for though is if a provider you invite them, now, they log in, they complete everything and then in between the next six months, things expire, their license expires, their malpractice gets renewed, that would have to be updated later, but you could do that for them, but,
Nicole Hillis (35:05) I could do that for them. Yeah. Okay. All right. That’s good. That’s great to know. Okay?
BarretPickering (35:10) Naomi, will you email my to do list? I know Nicole your to do list is to interact with these providers and invite them and things. But I know my to do list is something about making sure I know the legal name.
Naomi Denson (35:27) Updating the group profile from the village information to revere’s, where it pertains exactly. Yes. I will send you a follow up with your action items, Barrett, as well as the recording so that you can still have some context as well. Yeah, because.
BarretPickering (35:44) My brain is about to shift gears into a whole other things. I.
Naomi Denson (35:49) feel that very deeply. Yeah.
BarretPickering (35:52) I will be not thinking about credentialing or enrollment or there you.
Nicole Hillis (35:58) Go or,
Naomi Denson (36:01) dream up for context. Barrett says credentialing about everything and I’ve had to ask him 14 times if he’s talking about credentialing or enrollment since they’re both in this contract.
Dreama Hembree (36:10) Barrett, I get, I feel that it’s a hard habit to break, yes, but in Italian, those are two very separate things. It’s very.
Naomi Denson (36:18) Important that during our discussions, we know which one you’re talking about.
BarretPickering (36:21) Yes, I told Naomi, I hope to be long gone out of this whole realm before I fully understand he.
Naomi Denson (36:28) Doesn’t want to learn anymore. He doesn’t I’ve.
Nicole Hillis (36:31) done both. So, it’s very, yeah, it’s like.
BarretPickering (36:34) What did I do last? I just want to put this thing on the wheels and just push it down a hill.
Dreama Hembree (36:37) What is.
Naomi Denson (36:38) your role? Barrett? What’s your role? I mean, yeah.
BarretPickering (36:41) I mean, you don’t want to worry about?
Nicole Hillis (36:42) Privileges and stuff like privileging status or anything? Barrett? I’m just kidding.
BarretPickering (36:47) Naomi, I don’t work in credentialing and enrollment, what is your role like?
Naomi Denson (36:51) What’s your title? I,
BarretPickering (36:52) just, I do things you.
Naomi Denson (36:54) Just exist and you do what?
Nicole Hillis (36:56) You’re asked, it’s like a taskrabbit for us, I guess, right? Taskrabbit.
Naomi Denson (37:00) Barrett. Well, you’re really good at it. Yeah, you’re really good at it. You are really good at it. I.
Dreama Hembree (37:05) Thought you were in a newsroom with that background. I was like,
Nicole Hillis (37:09) that’s why I was like, is that real? Like Barrett? Is that real? Or is that a background?
BarretPickering (37:14) Simplest way to put it is I help bridge all the lines of business together.
Nicole Hillis (37:19) Yes, you’re.
Naomi Denson (37:20) very important there.
BarretPickering (37:21) Yes. Well, all.
Naomi Denson (37:23) Right, guys. I hope you have a great weekend. Thank you so much. Naomi. I will follow up after I get a response from Greg on the practice profiles and I will send you your to do list Barrett.
Nicole Hillis (37:32) Awesome. Thank you. I’ll get some invites out all.
Naomi Denson (37:35) Right. Perfect. Thank you. Naomi. Have a great one.
Nicole Hillis (37:37) Nice to meet you. Dreama. Yes.
Dreama Hembree (37:38) You too. Have a good weekend. Bye.